When my perfectly fine Play 5 gets bricked, will it still function as a "dumb" speaker?
The whole thing is a farce!
I took the 30 percent and went for a new play 5. Its marginally better imho. I've dumped a perfectly fine Gen 1 Play 5 and given Sonos my money, based on the fact that i was told my full system wouldn't receive updates if i keep a legacy unit.
Just to add that there’s now backtracking talk and statements from sonos talking about keeping legacy units separate from modern units so updates keep going.
I want my brick schedule revoked so that I can keep my old Play 5.
Gesture of goodwill from sonos
Yes agree with all your points.
I'll also add that like myself many would have took the trade up option because it was made clear that mixing legacy with modern units meant no updates.
If it transpires that Sonos now change this stance (good move) and allow modern units to continue being updated with legacy units still in use, then we've been truly mislead!
We've spent hundreds of pounds to rent a play 5 for 3 years in my instance and then had to dish out another 349 for their latest and greatest based on false misleading and disorganised policy.
It stinks!
I bought the Play 5 new directly from Sonos. I don't remember the exact date, but I edited my post to say "5 years ago". Alternatively, the point I'm trying to make could be stated as "This just confirms that I did not buy a Play 5 - it turns-out that I was just renting it. "
When I traded-in (recycled) my Play 5, I fully understood that it would be deactivated and would not be able to join my Sonos network given that it’s legacy technology, with Sonos providing justification as to why it cannot mix with the modern units. However, it was never made clear that the physical line-in connector would be disabled as well. It’s a hard-wire connector and it’s remarkable that Sonos has truly bricked the device because disabling the line-in connector was wholly unnecessary.
This just confirms that 5 years ago, I did not buy a Play 5 - it turns-out that I was just renting it.
They need to revoke the bricking foc and leave it to us to decide what to do with it. Loyal Sonos users such as myself have jumped in and upgraded because we want the system updated.
Bricking is optional, it only happens after multiple warnings as you progress through the Trade Up process. You choose to keep what you have or brick it for a 30% discount on any Sonos or bundle.
And since that time, information from the Sonos CEO suggests that the rules might change, making the need to recycle/upgrade less desirable now. But some of us pushed that irrevocable magic button based on the infamous email that we all received.
Claiming that we made our choice, so we should now live with it is disingenuous. I was formally explained of the impact on my system if I kept my old Play 5. If that formal explanation becomes invalid, I want to roll-back my decision to upgrade.
I received my first trade up email about 3 months ago, had a look and didn't use it, basically as I was happy with my set up and thought the deal wasn't good enough.
Roll on to earlier last week I got the email again and in the read I discovered as many also discovered that I wouldn't receive updates if i left a legacy unit within my set up. This swayed me to upgrade.
To now hear that there could be an option to keep updates going with legacy on board.…
Tricked!
I fully understand the pain and even anger. I am honestly left being grateful that the trade up was not applicable to me in India; there are some advantages to being in a Sonos backwater to counter the slow release of things like Alexa integration that is still missing here. Although now it looks like that is also a good thing, I can integrate voice into Sonos via line in jacks on Sonos kit and get things on a legacied Connect Amp that Sonos cannot give anyone in the West, like album art for music being played.
How can I confirm that I get to keep the original piece of kit? It isn’t written in the T&Cs and Sonos have not responded to my message confirming this.
The T&C were modified on March 9 so that they no longer include any statements about requiring recycling as they previously. The absence of the legal language matters.
For further confirmation, I have traded in my Connect:Amp and still use it today. Others can chime and confirm that you can still use your original.
Sweet. Thanks chap
Maybe not the best thread to post in, considering the Trade Up program has, uhm, "evolved" since when this thread was started. It no longer requires the devices to be bricked.
You could now actually do both, get a 30% discount from your Play:5 gen1s and sell them privately. That's what I did. I was using them with their line-in as hugely overqualified PC speakers. Took 30% discount on a Beam, so now using that as an overqualified PC speaker. The proceeds from then selling the Play:5s meant the Beam did not cost me anything. N
I have another 30% discount left that I hope to put towards one of the products to be announced be g week.
When I traded-in (recycled) my Play 5, I fully understood that it would be deactivated and would not be able to join my Sonos network given that it’s legacy technology, with Sonos providing justification as to why it cannot mix with the modern units. However, it was never made clear that the physical line-in connector would be disabled as well. It’s a hard-wire connector and it’s remarkable that Sonos has truly bricked the device because disabling the line-in connector was wholly unnecessary.
This just confirms that 5 years ago, I did not buy a Play 5 - it turns-out that I was just renting it.
The Sonos page where you select the device you wish to trade in clearly states that the third step in the process is “Recycle - Take deactivated product to a certified e-recycling facility.”
The terms and conditions mention that the product is to be recycled multple times. Most importantly:
NOTE: ANY QUALIFYING PRODUCTS YOU PLACE IN RECYCLE MODE WILL NO LONGER FUNCTION 21 DAYS FOLLOWING CONFIRMATION OF THE RECYCLE PROCESS IN THE SONOS APP.
There is no confusion whatsoever in my mind that Sonos will fully brick my Play 5 after a 21 day period, and I fully understand that I agreed to those terms. My point is that their justification for stopping updates does not justify disabling the line-in port.
The bottom line is that Sonos has the power to do whatever they want. They also have the power to brick my Play 5 (Gen 2) at their whim, just because you CAN do this to your customers, doesn't mean it's the right thing to do.
The line in port isn’t hard wired to the amplifiers, it is hooked to the control board and switched to be the sound source by software. Same for the volume switch.
With no running software there is no way to use the line in.
Exactly. We who jumped onboard and traded up have now been mislead following these backtrack statements.
The 30 percent discount doesn't come into this. In fact high street prices already have a significant saving on the Sonos retail price so it's hardly been a brilliant deal.
Again Sonos need to do something to sort this. They've had my money and really don't give toss about my old Play 5. So let me keep it.
What do you mean by "dumb speaker"? Are you saying that if I recycle the Play 5, it won't even work with line-in? What about if I perform a factory reset during the 21 day count-down and never reconnect it to my network, will it really stop functioning for line-in?
Well said
Likewise here. I too have contacted Sonos direct and I doubt anything said on the community's forum will affect their decisions to be honest.
It's a shame because every member on here now unhappy are probably the ones who helped put Sonos as the class leaders in multi room.
The deal should have been better to be honest and the response following is basically upsets others now who have jumped in and spent more money.
The first announcement stated the legacy products WOULD NOT receive updates and would not work with new components. Since that first announcement there was a wave of pushback that sonos reversed direction and said they would work with legacy products. Creating two systems. One legacy one new.
Some don't want to have two systems so they reluctantly upgraded, bricking speaker.
Those who didn’t want to have two systems could leave their system as is and it would work just fine. No need to brick anything.
My problem is the waste. A perfectly good speaker tossed because they wanted to add a mic for alexa capabilities.
Then you must be thrilled that the “bricking” policy was very short lived and now you can keep your legacy devices operating just as before.
Sonos gets an F for being green.
The only real grade Sonos receives is sales, and they happened to have doubled their market share in 1st Quarter 2020.
I have been all in with Sonos for some time.
Currently sitting on;
4 Play 1
1 One SL
2 Play 3
2 Play 5 Gen 1
1 Play Bar
1 Play Base
1 Sub
1 Connect Amp
I’ve upgraded my bridge using the trade in and upgraded a couple of CR100 for a discount code. I felt both of those schemes worked well because if I chose not to trade in, the rest of my kit wasn’t affected.
However, this new scheme means I have to upgrade 2 x Play 5 and fork out £700 after discount to maintain the rest of my kit.
I appreciate the back track to allow me to continue to operate without updates, but when I bought the kit I bought in to the updates too and have been part of the beta program.
Here’s my point. I have asked myself what the best solution is for me and decided on the following;
Sell my 2 x Gen 1 privately. Use the proceeds to buy new 2 x Play One. In my circumstance I have enough the move speakers around and still have the performance i need in each room. I also have the flexibility to upgrade to stereo capability later by adding further ones.
It’s not ideal and after having spent £4k on kit I feel I have a right to be agrieved, but it isn’t the end of the world when I consider the inflexibility of my previous Linn system and how awful the Philips multi room system I tried was.
Hi - That is really interesting.
Thanks for the clarification and correct. Much appreciated.
What do you mean by "dumb speaker"? Are you saying that if I recycle the Play 5, it won't even work with line-in? What about if I perform a factory reset during the 21 day count-down and never reconnect it to my network, will it really stop functioning for line-in?
Yes I know that.
I took the 30 percent upgrade offer
When I traded-in (recycled) my Play 5, I fully understood that it would be deactivated and would not be able to join my Sonos network given that it’s legacy technology, with Sonos providing justification as to why it cannot mix with the modern units. However, it was never made clear that the physical line-in connector would be disabled as well. It’s a hard-wire connector and it’s remarkable that Sonos has truly bricked the device because disabling the line-in connector was wholly unnecessary.
This just confirms that 3 years ago, I did not buy a Play 5 - it turns-out that I was just renting it.
If you bought it 3 years ago, you bought it used. Play:5 Gen 1 hasn't been sold since 2015.
Same here. I bought a Play 5, Play 3 and two Play 1s
Shortly after the new Play 5 was released.
When I traded-in (recycled) my Play 5, I fully understood that it would be deactivated and would not be able to join my Sonos network given that it’s legacy technology, with Sonos providing justification as to why it cannot mix with the modern units. However, it was never made clear that the physical line-in connector would be disabled as well. It’s a hard-wire connector and it’s remarkable that Sonos has truly bricked the device because disabling the line-in connector was wholly unnecessary.
This just confirms that 3 years ago, I did not buy a Play 5 - it turns-out that I was just renting it.
If you bought it 3 years ago, you bought it used. Play:5 Gen 1 hasn't been sold since 2015.
Your correct
Sonos have now answered this query that I raised with a 1st class responds and action.
Totally satisfied now and very happy at the level of customer support given from the team.
Fair play Sonos and that you for the call back from my email sent.
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