Bricked play 5

Yes agree with all your points.

I'll also add that like myself many would have took the trade up option because it was made clear that mixing legacy with modern units meant no updates.

If it transpires that Sonos now change this stance (good move) and allow modern units to continue being updated with legacy units still in use, then we've been truly mislead!

We've spent hundreds of pounds to rent a play 5 for 3 years in my instance and then had to dish out another 349 for their latest and greatest based on false misleading and disorganised policy.

It stinks!

When I traded-in (recycled) my Play 5, I fully understood that it would be deactivated and would not be able to join my Sonos network given that it’s legacy technology, with Sonos providing justification as to why it cannot mix with the modern units. However, it was never made clear that the physical line-in connector would be disabled as well. It’s a hard-wire connector and it’s remarkable that Sonos has truly bricked the device because disabling the line-in connector was wholly unnecessary.

This just confirms that 5 years ago, I did not buy a Play 5 - it turns-out that I was just renting it.

And since that time, information from the Sonos CEO suggests that the rules might change, making the need to recycle/upgrade less desirable now. But some of us pushed that irrevocable magic button based on the infamous email that we all received. 

Claiming that we made our choice, so we should now live with it is disingenuous. I was formally explained of the impact on my system if I kept my old Play 5. If that formal explanation becomes invalid, I want to roll-back my decision to upgrade. 

I fully understand the pain and even anger. I am honestly left being grateful that the trade up was not applicable to me in India; there are some advantages to being in a Sonos backwater to counter the slow release of things like Alexa integration that is still missing here. Although now it looks like that is also a good thing, I can integrate voice into Sonos via line in jacks on Sonos kit and get things on a legacied Connect Amp that Sonos cannot give anyone in the West, like album art for music being played.

Maybe not the best thread to post in, considering the Trade Up program has, uhm, "evolved" since when this thread was started. It no longer requires the devices to be bricked.

You could now actually do both, get a 30% discount from your Play:5 gen1s and sell them privately. That's what I did. I was using them with their line-in as hugely overqualified PC speakers. Took 30% discount on a Beam, so now using that as an overqualified PC speaker. The proceeds from then selling the Play:5s meant the Beam did not cost me anything. N

I have another 30% discount left that I hope to put towards one of the products to be announced be g week.

There is no confusion whatsoever in my mind that Sonos will fully brick my Play 5 after a 21 day period, and I fully understand that I agreed to those terms. My point is that their justification for stopping updates does not justify disabling the line-in port. 

The bottom line is that Sonos has the power to do whatever they want. They also have the power to brick my Play 5 (Gen 2) at their whim,  just because you CAN do this to your customers, doesn't mean it's the right thing to do. 

Exactly. We who jumped onboard and traded up have now been mislead following these backtrack statements.

The 30 percent discount doesn't come into this. In fact high street prices already have a significant saving on the Sonos retail price so it's hardly been a brilliant deal.

Again Sonos need to do something to sort this. They've had my money and really don't give toss about my old Play 5. So let me keep it.

Well said 

Likewise here. I too have contacted Sonos direct and I doubt anything said on the community's forum will affect their decisions to be honest.

It's a shame because every member on here now unhappy are probably the ones who helped put Sonos as the class leaders in multi room.

The deal should have been better to be honest and the response following is basically upsets others now who have jumped in and spent more money.

I have been all in with Sonos for some time.

Currently sitting on;

4 Play 1
1 One SL
2 Play 3
2 Play 5 Gen 1
1 Play Bar
1 Play Base
1 Sub
1 Connect Amp

I’ve upgraded my bridge using the trade in and upgraded a couple of CR100 for a discount code. I felt both of those schemes worked well because if I chose not to trade in, the rest of my kit wasn’t affected.

However, this new scheme means I have to upgrade 2 x Play 5 and fork out £700 after discount to maintain the rest of my kit.

I appreciate the back track to allow me to continue to operate without updates, but when I bought the kit I bought in to the updates too and have been part of the beta program.

Here’s my point. I have asked myself what the best solution is for me and decided on the following;

Sell my 2 x Gen 1 privately. Use the proceeds to buy new 2 x Play One. In my circumstance I have enough the move speakers around and still have the performance i need in each room. I also have the flexibility to upgrade to stereo capability later by adding further ones.

It’s not ideal and after having spent £4k on kit I feel I have a right to be agrieved, but it isn’t the end of the world when I consider the inflexibility of my previous Linn system and how awful the Philips multi room system I tried was.

Yes I know that.

I took the 30 percent upgrade offer

Same here. I bought a Play 5, Play 3 and two Play 1s

Shortly after the new Play 5 was released.

Your correct