When my perfectly fine Play 5 gets bricked, will it still function as a "dumb" speaker?
Best answer by Airgetlam
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I bought the Play 5 new directly from Sonos. I don't remember the exact date, but I edited my post to say "5 years ago". Alternatively, the point I'm trying to make could be stated as "This just confirms that I did not buy a Play 5 - it turns-out that I was just renting it. "
If you consider owning a device for a length of time, then being able to trade in for cash, a discount, or something else of value to be ‘renting’, then yes, you rented it. I don’t see why that is a bad thing.
Sonos have now answered this query that I raised with a 1st class responds and action.
Totally satisfied now and very happy at the level of customer support given from the team.
Fair play Sonos and that you for the call back from my email sent.
They replied to you via email? And what remedy have they provided?
There is no confusion whatsoever in my mind that Sonos will my fully brick my Play 5 after a 21 day period, and I fully understand that I agreed to those terms.
Not sure why you said it was not clear then, but ok.
My point is that their justification for stopping updates does not justify disabling the line-in port.
Stopping updates does not disable the line-in port. Your acceptance of the trade in program is what did that. You could have kept your Play:5 and continued to use the line in port. When Sonos stops updates in May, the line in would continue...as would all the other currently supported features. Sonos even promised to provide bug fixes as long as they could, given the older hardware.
The bottom line is that Sonos has the power to do whatever they want. They also have the power to brick my Play 5 (Gen 2) at their whim, just because you CAN do this to your customers, doesn't mean it's the right thing to do.
But Sonos has never said they are going to brick your play 5 (gen 2). It’s not even something they offer to do with your approval through the trade in program. Did you mean to say Gen 1? That would make a little more sense, but again, it’s not being bricked unless you enter the trade in program voluntarily...which is not ‘at their whim’.
The whole thing is a farce!
I took the 30 percent and went for a new play 5. Its marginally better imho. I've dumped a perfectly fine Gen 1 Play 5 and given Sonos my money, based on the fact that i was told my full system wouldn't receive updates if i keep a legacy unit.
Sonos didn’t announce that a system would not receive updates until about 5 days ago. You entered the trade in program and got a new play:5 since in 5 days time?
Just to add that there’s now backtracking talk and statements from sonos talking about keeping legacy units separate from modern units so updates keep going.
The latest talk is that Sonos would work it out so that you could maintain two separate systems in your home, one legacy and one modern. That actually isn’t backtracking as it was mentioned from the very beginning. I have not seen any official annoucement stating Sonos would allow legacy and modern products to be in the same system and still receive regular updates.
I want my brick schedule revoked so that I can keep my old Play 5.
Gesture of goodwill from sonos
The whole thing is a farce!
I took the 30 percent and went for a new play 5. Its marginally better imho. I've dumped a perfectly fine Gen 1 Play 5 and given Sonos my money, based on the fact that i was told my full system wouldn't receive updates if i keep a legacy unit.
Sonos didn’t announce that a system would not receive updates until about 5 days ago. You entered the trade in program and got a new play:5 since in 5 days time?
Just to add that there’s now backtracking talk and statements from sonos talking about keeping legacy units separate from modern units so updates keep going.
The latest talk is that Sonos would work it out so that you could maintain two separate systems in your home, one legacy and one modern. That actually isn’t backtracking as it was mentioned from the very beginning. I have not seen any official annoucement stating Sonos would allow legacy and modern products to be in the same system and still receive regular updates.
I want my brick schedule revoked so that I can keep my old Play 5.
Gesture of goodwill from sonos
Yes
Got the offer earlier this week, traded up and received the new Play 5 Friday.
>The latest talk is that Sonos would work it out so that you could maintain two separate systems in your home, one legacy and one modern.
I'm not sure how I feel about that given that I have already recycled my old Play 5. Perhaps Sonos will agree to re-enable (unbrick) my recycled unit for a "small" fee. Let's be clear that Sonos could bring my recycled Play 5 back to life anytime they choose.
Userlevel 7
+22
Bricking is optional, it only happens after multiple warnings as you progress through the Trade Up process. You choose to keep what you have or brick it for a 30% discount on any Sonos or bundle.
Who’s going to “brick” your PLAY:5?
If you trade it in for the 30% discount on a new device, then no, it won’t work as a “dumb” speaker.
If you’re referring to the “legacy” change coming in the May time frame, it will continue to work exactly as it has been, there will just be fewer updates to it. But it won’t be “bricked”.
I’d recommend you’d discussion your situation directly with Sonos. There are staff here, but they are obviously rather busy right now. You probably can get a return on the speaker you bought with the 30%, and you’d be able to use it for something else. but I doubt they’ll get your recycled speaker back.
But it’s worth a shot if that’s what you want to do.
Correct, I do mean that, at least to the best of my knowledge, once you’ve started the trade up process, after the 21 day sequence, the speaker will not work with the line in.
Again, to my knowledge, even a factory reset won’t stop that process. I assume that Sonos means when you “trade up”, you’re no longer supposed to have use of the speaker, otherwise it’s not a trade, it’s just up you still using the speaker for your own purposes, and still getting the 30% discount. But that’s my opinion, and I don’t speak or work for Sonos.
What I mean by a “dumb” speaker is the opposite of a “smart” speaker, i.e. one that is controlled by a computer built in to the speaker, like the Sonos is. Amazon and Google speakers are slightly less “smart” because the majority of what they do in terms of processing is mostly in the cloud. The Sonos, on the other hand, came out substantially earlier, and has a Linux computer built in, along with the necessary CPU and memory necessary for the speaker to do all of the work. Which is why the controller app is only a remote control, talking to the system actually running on the speaker.
If you want to continue to use the speaker, don’t trade it in. The line in will continue to work. If you trade it in, it won’t, but you’ll get the 30% discount.
Thank you. I am recycling my Play 5 and the 21 day clock has started for me. As part of this process, I reasonably that it would be deactivated from my network, but given that the line-in is a hard-wire connector, I assumed it would continue to work, especially in light of Mr. Spence’s blog clarification that stated “...when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them...”
Userlevel 7
+22
I traded before the Legacy e-mail so I can’t claim any regret there.
Folks that jumped at the first word, about a program that wasn’t happening until May, well they may have regrets and want to talk with Sonos.
If Sonos does sweeten the Trade Up deal then I might be less than happy. If that happens I’ll contact Sonos directly to discuss it, public boards aren’t the best place for that kind of thing.
That would be for a product on the legacy software, not a device you have traded in. Please reread the terms and conditions you agreed to, plus the warnings that you clicked through when submitting your device for the trade in credit.
And since that time, information from the Sonos CEO suggests that the rules might change, making the need to recycle/upgrade less desirable now. But some of us pushed that irrevocable magic button based on the infamous email that we all received.
Claiming that we made our choice, so we should now live with it is disingenuous. I was formally explained of the impact on my system if I kept my old Play 5. If that formal explanation becomes invalid, I want to roll-back my decision to upgrade.
I am not entirely familiar with how the trade up program was sold to you, or what formal explanations were given. And therefore to what extent the latest CEO letter contradicts these explanations.
Since the latest announcement I have however read media reports saying that Sonos promoted the trade up scheme “cleverly”; implying there that while it may not have crossed legal borders, it may have come dangerously close to doing that.
As to a workable remedy, I haven’t any to offer.
Good to hear. The line in gives the option to add Google assistant for me. Once connected Google speakers and displays are added to room grouping. Plus the benefit of a smart display showing album art.
I very nearly went for the Google speaker this time but held back just on the fact that they haven't got a soundbar option quite yet.
Once in place I think it's bad news for Sonos. Plus many disgruntled Sonos supporters within this community remembering this latest episode of money grabbing?
It is time to remind everyone here that is angry - be grateful that all legacy products have line in, and say: All hail, Line In…
Doesn't help those aggrieved by having traded in their line in jacks though.
Oops, sorry, wrong thread: this was meant for the general thread. Can one delete an entire post?
The whole thing is a farce!
I took the 30 percent and went for a new play 5. Its marginally better imho. I've dumped a perfectly fine Gen 1 Play 5 and given Sonos my money, based on the fact that i was told my full system wouldn't receive updates if i keep a legacy unit.
Sonos didn’t announce that a system would not receive updates until about 5 days ago. You entered the trade in program and got a new play:5 since in 5 days time?
Just to add that there’s now backtracking talk and statements from sonos talking about keeping legacy units separate from modern units so updates keep going.
The latest talk is that Sonos would work it out so that you could maintain two separate systems in your home, one legacy and one modern. That actually isn’t backtracking as it was mentioned from the very beginning. I have not seen any official annoucement stating Sonos would allow legacy and modern products to be in the same system and still receive regular updates.
I want my brick schedule revoked so that I can keep my old Play 5.
Gesture of goodwill from sonos
The first announcement stated the legacy products WOULD NOT receive updates and would not work with new components. Since that first announcement there was a wave of pushback that sonos reversed direction and said they would work with legacy products. Creating two systems. One legacy one new.
Some don't want to have two systems so they reluctantly upgraded, bricking speaker.
My problem is the waste. A perfectly good speaker tossed because they wanted to add a mic for alexa capabilities.
Sonos gets an F for being green.
The first announcement stated the legacy products WOULD NOT receive updates and would not work with new components. Since that first announcement there was a wave of pushback that sonos reversed direction and said they would work with legacy products. Creating two systems. One legacy one new.
Some don't want to have two systems so they reluctantly upgraded, bricking speaker.
Those who didn’t want to have two systems could leave their system as is and it would work just fine. No need to brick anything.
My problem is the waste. A perfectly good speaker tossed because they wanted to add a mic for alexa capabilities.
Then you must be thrilled that the “bricking” policy was very short lived and now you can keep your legacy devices operating just as before.
Sonos gets an F for being green.
The only real grade Sonos receives is sales, and they happened to have doubled their market share in 1st Quarter 2020.
How can I confirm that I get to keep the original piece of kit? It isn’t written in the T&Cs and Sonos have not responded to my message confirming this.
How can I confirm that I get to keep the original piece of kit? It isn’t written in the T&Cs and Sonos have not responded to my message confirming this.
The T&C were modified on March 9 so that they no longer include any statements about requiring recycling as they previously. The absence of the legal language matters.
For further confirmation, I have traded in my Connect:Amp and still use it today. Others can chime and confirm that you can still use your original.
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