Blown bass on Play:1
We have a Play:1 at work and the other day the bass on the speaker blew. Seems odd that the volume control on such a compact system could blow the speaker. Is there any way to get it fixed or get credit towards a new one?
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Had something wrong with one of my Play: One speakers (sounded like a blown cone). Called Sonos support (they logged my place in line and called me back, very convenient). I sent diagnostics and restarted the speaker while on the phone. The tech said my network looked very clean, and after hearing the startup tone, he immediately initiated a free replacement. Total time 10 mins and my replacement is already on the way. Couldn’t have been easier.
......cannibalize from two or more
Too bad....would like to pick up a play 1 for the garage or patio....thought maybe a broken one and then do the repair. But even the broken ones seem to ask a lot of money....with no parts support....have to ca
I have never seen them do so.
Just wondering....will Sonos sell you parts so you can do your own repair?
Userlevel 7
+22
ebay Search on Sonos and select the Parts / Not Working tick box.
https://www.ebay.com/b/Sonos-Home-Speakers-and-Subwoofers/14990/bn_8139056?LH_ItemCondition=7000
https://www.ebay.com/b/Sonos-Home-Speakers-and-Subwoofers/14990/bn_8139056?LH_ItemCondition=7000
mattroten,
are you looking for speakers to rehab? I've got one
are you looking for speakers to rehab? I've got one
anyone know where i can get broken sonos speakers?
Userlevel 7
+22
James
Your contract is with whoever sold you the unit. Especially as it sounds like (no pun intended) they must have known they were selling you a pup.
Your contract is with whoever sold you the unit. Especially as it sounds like (no pun intended) they must have known they were selling you a pup.
Hello All:
I purchased a Play 1 speaker 3rd party. (Actually 5th party - I'm the 5th person to own this particular speaker). Discovered I had just purchased a blown Play 1. Called customer support (which was very polite) ran a diagnostic on the speaker and the speaker showed no connectivity problems. Customer support did listen to the speaker and did confirm that the sound quality was not acceptable. Since I was not the original owner of the speaker they could not assist me with an RMA. My only option would be to track down the original owner and have them authorize the repair. Seeing how this would be impossible - I now have a beautiful Sonos Play 1 White paperweight.
Still a big fan of Sonos and will continue to praise and recommend them to everyone. Just wish they had a more robust repair policy for 3rd (5th) party buyers with out of warranty product.
James G.
I purchased a Play 1 speaker 3rd party. (Actually 5th party - I'm the 5th person to own this particular speaker). Discovered I had just purchased a blown Play 1. Called customer support (which was very polite) ran a diagnostic on the speaker and the speaker showed no connectivity problems. Customer support did listen to the speaker and did confirm that the sound quality was not acceptable. Since I was not the original owner of the speaker they could not assist me with an RMA. My only option would be to track down the original owner and have them authorize the repair. Seeing how this would be impossible - I now have a beautiful Sonos Play 1 White paperweight.
Still a big fan of Sonos and will continue to praise and recommend them to everyone. Just wish they had a more robust repair policy for 3rd (5th) party buyers with out of warranty product.
James G.
It's not uncommon. It's happened to me and I use it at a pretty moderate volume in my restaurant. Doesn't take much. That being said it's likely a manufacturer defect that doesn't happen to all speakers. I'm definitely not happy with this speaker. Now it can't even handle the bass of 80'pop songs. Started about a year and a few months after purchase. I'm stuck because the music service I use goes through Sonos but I'm about to cancel it so I don't have to buy another piece it garbage from Sonos. Kind of sucks. If we're built better it would have been the perfect solution.
Userlevel 7
+17
Trueplay is a sonos feature that alters the EQ to suit your room acoustics.....but I'm staying away from it at the mo.
Contact sonos customer support, they will know when it was registered and can test it remotely, you might get 50% off a replacement.
Contact sonos customer support, they will know when it was registered and can test it remotely, you might get 50% off a replacement.
not sure how old and I don't know what trueplay is. I use the sonos app
Userlevel 7
+17
How old was it?
Did you use trueplay on it?
Did you use trueplay on it?
Mine blow yesterday I have 2 sonos 1's and 2 sonos 5's
In Europe there is now a two year claim period for a defective product. In the UK it is 6 years from date of purchase. After 6 months you must prove it had a defect when you bought it. An engineer's report. Few companies will take it this far as they will have to pay the engineer's bill. If a unit blows then it must be defective based upon the Sonos assertion that a speaker is happy running at 100%.
Although there is a 6 year time limit it must also be considered what the expected life span of such a product should be. Ultimately, this is decided by the courts e.g. A fridge or freezer must last at least 6 years.
Wherever you live check what, if any, consumer protection exists as this will effectively throw the warranty period out of the room.
Although there is a 6 year time limit it must also be considered what the expected life span of such a product should be. Ultimately, this is decided by the courts e.g. A fridge or freezer must last at least 6 years.
Wherever you live check what, if any, consumer protection exists as this will effectively throw the warranty period out of the room.
Userlevel 6
+3
Hi mcm, welcome to the community.
If you change the placement of the PLAY:1 do you still hear the rattling? Also, can you send us a diagnostic and reply with the confirmation number when playing? Here's an article explaining how: How to Submit Diagnostic
Have there been more instances of this? I've run my play 1 for a couple years with no trouble, but now sounding a rattle on the bass even at lower volumes (post true play) but turning it off doesn't fix it.
Userlevel 6
+3
The best would be to contact us by phone. A Sonos agent will be able to check your Sonos and if needed start a RMA rpocess.
Mohammed, let me know how to contact you. My other play 1 is sounding the same way. Here's the confirmation with trueplay 5379851. Here's the number without 5379870.
Thanks for the reply Mohammed, but the speaker has been replaced.
Userlevel 4
+3
If you've not called or e-mailed support about this already, please send a diagnostic using the Sonos app and note your confirmation number. After doing so, try disabling Trueplay (see 'Turn Trueplay off') to see if you still notice any distortion. Send another diagnostic afterwards and reply in this topic with both confirmation numbers, thanks.
I think you're on to something. I noticed the sound problem after I did the trueplay update.
More thank likely the latest trueplay update causing the speakers too blow. The update has caused bass distortion, something the old software wouldn't allowed nearly at any volume. Think they might see more of this until they can fix this
My response was not directed towards you, although I have to say that the response you got from Sonos was not something I'd consider as "extreme", like you said. Your speaker was still under warranty, they were obliged to repair/replace it.
But I still don't think you should be wary and hesitate on future purchases. btw. I am not affiliated with Sonos in any way 🙂
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