No Chromecast support - Returning product

  • 13 December 2020
  • 64 replies
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64 replies

@SIRRON . “The fact is that the promised this feature and haven't delivered (yet).”

To which feature are you referring please?  Please would you direct me to where that feature is promised?

TIA

I first asked about Google assistant integration a few years ago after purchasing a Play:5. I was told by a Sonos representative that lack of integration was a Google issue and not a Sonos issue (at the time, Sonos had Alexa integration). But, I was told that this functionality was coming and so I left it for a couple of years.

As time passed, I’ve added connected products to my household because I see the benefit of accessibility, convenience and enjoyment from having an homologated system. Then, moving more towards voice-command, I must admit that I like this more natural way of accessing my media.

Yet the most expensive component with the premium sound can’t provide the basic common functionality of the assistant provide by the more inexpensive components? I can’t believe this is down to lack of ability to integrate on the software side because they’ve done it with Airplay.

The way I see it, Sonos wants to prioritise their ecosystem whereas there is a better platform out there that more people use. If Sonos completely integrated syncing with assistant or even provided a bluetooth platform to combine smart devices in the Sonos app, I would have gone for that. 

As it is, I just can’t use the speaker fully in the way I want. I won’t by another when there are alternatives offering more flexibility. 

I think there may be an element of irony in @Smilja 's post.

 

Oh. So what does @Smilja mean? No, seriously, I’d like to know!

Just to make things clear, I’m not trying to be ironic here. Or funny.

In case this is veering off too much from the actual subject, please let me know, thanks.

My reasons for suspecting - indeed knowing - that @Smilja is being ironic are the exaggerated figures, and the fact that @Smilja is a frequent and very knowledgeable contributor to this Forum.

@Smilja can correct me if I am mistaken, but I suspect that post really belongs on one of the “I can’t believe that you can’t sync Sonos and Google speakers, I am going to sell my Sonos speakers” threads, rather than here on a “I can’t believe Sonos doesn’t support Google Chromecast, I am going to sell my Sonos speakers” thread.

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I think there may be an element of irony in @Smilja 's post.

 

Oh. So what does @Smilja mean? No, seriously, I’d like to know!

Just to make things clear, I’m not trying to be ironic here. Or funny.

In case this is veering off too much from the actual subject, please let me know, thanks.

I think there may be an element of irony in @Smilja 's post.

 

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I have 37 Google Home devices dotted around my home, got a used Play:1 for 5 bucks. Just found out that I’m not able to group Sonos with the Google for synchronised playback. Won’t buy another used Play:1 for 5 bucks ever again. Sonos, do you hear me? :rage:

A used Play:1 for 5 bucks? Well, lucky you!

I’ll gladly take it if you have no further need for it! ;-)

I have 37 Google Home devices dotted around my home, got a used Play:1 for 5 bucks. Just found out that I’m not able to group Sonos with the Google for synchronised playback. Won’t buy another used Play:1 for 5 bucks ever again. Sonos, do you hear me? :rage:

@SIRRON . “The fact is that the promised this feature and haven't delivered (yet).”

To which feature are you referring please?  Please would you direct me to where that feature is promised?

TIA

@John B

I shall let others be the judge of how sensible that opinion is.

I don't get what you're not seeing here. I remember the days when audiophiles use to spit in disgust at any music playback without lossless compression. The idea that you can play high fidelity music wirelessly was almost blasphemy a decade ago. 

Times change. People have children. And less patience. My daughter of 4yrs old knows how to cast audio and video from my Android phone. Which works great with my TV but nope not with the Bluetooth less Sonos. 

My main objections to your opinion is that 1) Sonos somehow never prioritised casting or grouping via Google Assistant 2) That it doesn't have a (good enough) purpose. 

The fact is that the promised this feature and haven't delivered (yet). And for those in the back piping up about Google dropping products, this is not about that so shut up. As long as Android phones still have an ecosystem, this feature will be relèvent for the Hub/Nest/Home whatever you want to call it. 

Sonos said initially that it was a Google issue when I first asked about even having any integration with the assistant. But it clearly isn't that much of an issue with them having released support. But having done this, why not go all the way and do it properly? It's just odd to only support integration part way when it isn't actually that difficult. So I have to ask myself, why have they chosen not to do it? Must be more to the story. 

As much as I like the speakers, having no Bluetooth and partial android implementation is annoying. Don't tell me "they never said they would provide this... People can choose with their wallet" blah blah blah. It's not good enough. 

It's a useful feature, the toolkit is there for software integration, it enhances your product and upgrading the software makes people want to buy more into the ecosystem (as I would have done instead of buying the Hub had proper Andorid support been offered). 

So I will vote with my wallet. But its a shame. 

The only reason why I and other friends of me not buying Sonos is the lack of the Chromcast support! This is really a shame dor many years😣

Hi @hawki, Thanks for reaching out, and welcome to the community. We appreciate your feedback about having Chromecast with Sonos. We'll make sure that we'll pass this on to our engineering team as a feature request. Rest assured that we'll try our best to improve your experience with our Sonos products.

If you have other questions about your Sonos products and services, feel free to reach out.

Pathetic response and customer service from Sonos. I too am looking for alternatives to Sonos. In this connected world we live in...Sonos is an island!

Not having chromecast is irritating. Seeing complain about that is not. Thanks.

@ralx . Your suggestion that Sonos sucks for Android users presumably implies that Airplay is vital for most iOS users of Sonos? Despite the fact that until a couple of years ago there was no Airplay on Sonos? Of course, iOS users do need Airplay to play music stored on their phones, for which Android users have 'on this device '.

You seem to believe that casting device audio is important to lots of Sonos' target market. As an Android user I can play Internet radio, stream my choice of music and other audio services, play my own music stored on a network drive or my phone. With my Arc I can listen to surround sound with Atmos. The sound quality is excellent and that is important to me.  SonosNet makes my large system rock solid.  Yet according to you, Sonos sucks because it doesn't have Chromecast (for which I have no use)?

I shall let others be the judge of how sensible that opinion is.

I wish you luck with your new system, which clearly meets your needs better than Sonos. I much prefer what Sonos offers. Each to their own.  I do not think that the system you prefer is inferior because it doesn't give me the best mix of features for my needs. So why do you think Sonos 'sucks' because it doesn't suit you?

@jmak Bluetooth really isn't good news for AV audio anyway. To get decent audio for your movies you will need to use a switch of some sort. 

For example, if you had a Playbar then you would need an HDMI switch / audio extractor with optical out. 

Your Chromecast  TV device would go in the switch input, run HDMI from switch to the projector and optical from switch to Playbar. 

Yes it means some cabling, unless you use wireless HDMI,  and I am not sure how reliable that is.

Yes, they stopped selling the Google Home Max, just like Sonos stopped selling old products, but I can still use the Google Home app to group my Home Max with all my other speakers (I even had some Harman Kardon mixed in that worked fine but it was too bassy for my needs) and everything still works with any of my apps just like usual, I can’t say the same for old Sonos speaker that can’t be grouped anymore with new speakers on “S2” (or whatever it’s called)… "The pot calling the kettle black" some people would say.

 

 

Googled killed the Home Max after only 3 years on the market. That doesn’t really stack up well with Sonos speakers that traditionally have longer lives than that.  The issue regarding support and compaitbility with other speakers in the system is still yet to be seen.  Yes, Home Max still works with other Google speakers and is supported, but Sonos has never stopped support of devices immediately after they stopped selling them either.  The old speakers you’re referring to stopped selling years before Max even went on sale, and didn’t get relegated to S1 until Spring 2020.  Your comparison is just silly.  Wait 5 years, and if the Home Max is compatible with speakers releases in 2025, then you might have a point.  

 

Feel free to makes this a competition but in the end the issue here is that Sonos sucks big time with non-iOS devices and they don’t deserve any money from the millions of potential customers using Android devices.

 

Because it doesn’t support chromecast?  Not sure how you’re drawing this conclusion.

Hi John,

Can you please tell me which Sonos products are intended for AV applications? 

The Arc, the Beam and the Sonos Amp.  Also tne Playbar and Playbase if buying used.

So I just purchased the Sonos 1 (Gen 2) assuming it’s compatible with Chromecast. 

There are so many flavours of technology. I never assume anything. I study the specs. 

Hi John,

Can you please tell me which Sonos products are intended for AV applications? 

No I don't think there is. But the Sonos One is designed to be purely for music, not AV applications.  

You should consider a Sonos product that is intended for AV applications (although even they are geared more to TV than projector but it's doable). 

Hi,

So I just purchased the Sonos 1 (Gen 2) assuming it’s compatible with Chromecast. 

I have a projector that has the new Chromecast TV plugged into it. The projector has a horrible sound so I used to have a Bose speaker connected to the projector via Chromecast TV. 

Chromecast TV has bluetooth integrated in it. Is there a way to connect the Sonos speaker to it and use it as an output for the sound?

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Good luck with Google. They drop systems and features at their whim. Just found out my Google stored photos are next on their hit list.  
 

I suppose it’s part of the match towards subscription services by every company😳

So you’re buying expensive Sonos speaker and don’t want to pay $1.99/month for 100GB of cloud storage? I pay the 2 TB for $100/year and works flawlessly with my Google Photos, no issue here paying for services that really work well.

 

Good luck with Google. They drop systems and features at their whim. Just found out my Google stored photos are next on their hit list.  
 

I suppose it’s part of the match towards subscription services by every company😳

Also see this...

www.theverge.com/2020/12/14/22175243/google-home-max-discontinued-smart-speaker-support

Yes, they stopped selling the Google Home Max, just like Sonos stopped selling old products, but I can still use the Google Home app to group my Home Max with all my other speakers (I even had some Harman Kardon mixed in that worked fine but it was too bassy for my needs) and everything still works with any of my apps just like usual, I can’t say the same for old Sonos speaker that can’t be grouped anymore with new speakers on “S2” (or whatever it’s called)… "The pot calling the kettle black" some people would say.

Feel free to makes this a competition but in the end the issue here is that Sonos sucks big time with non-iOS devices and they don’t deserve any money from the millions of potential customers using Android devices.

Good luck with Google. They drop systems and features at their whim. Just found out my Google stored photos are next on their hit list.  
 

I suppose it’s part of the match towards subscription services by every company😳

Also see this...

www.theverge.com/2020/12/14/22175243/google-home-max-discontinued-smart-speaker-support

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Good luck with Google. They drop systems and features at their whim. Just found out my Google stored photos are next on their hit list.  
 

I suppose it’s part of the match towards subscription services by every company😳

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I'm not lawyer and I don't have personal interests in any of these companies, if Google is really infringing patents that's for a judge to decide. I only can say that they allowed me to have a more usable system than Sonos so they're doing it better, having patents is not enough to have a good product, you have to work to make it constantly better and more accessible for everyone or someone else will do it and that's what's happening here.

I recently sold all my Sonos speakers (1 x Play 5 and 3 x Play 1) plus decided not to buy the Arc and the Sub.

Instead I got a Chromecast compatible sound bar with subwoofer, 3 new Nest Audio and a Google Home Max. They all work beautifully as a whole home sound system where I get to Cast from different services directly and mix and match which ones I want to play. Sure, the sound quality may be one step below but they still sound great, work a lot better than Sonos for homes with Android devices and it’s a lot more straightforward for everyone to understand how to use them, as they can just use their favorite app instead of being forced to leave their app and open the subpar Sonos app to search for their music.

Sorry but Sonos is wrong to leave out a big portion of potential users by implementing only Airplay and not Chromecast. Your speakers are not that good to offer a subpar experience and still pretend to sell users your expensive hardware.

That is a perfectly valid choice for the way you want to use the system. I have no use for Chromecast so I am happy to stick with Sonos for the better sound quality.  Each to their own.  I am sure Sonos will introduce Chromecast if and when they think it will improve the bottom line, or improve it more than other developments.

(FWIW, as an Android user I already have Chromecast functionality on Sonos, as it is built into my Nvidia Shield, which I use with my Arc.  At least I think I have that functionality - I haven’t actually tried.)

I am sure your new system works well as a whole home system - that is why Sonos is suing Google for infringing Sonos’ wireless multiroom patents. 

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I recently sold all my Sonos speakers (1 x Play 5 and 3 x Play 1) plus decided not to buy the Arc and the Sub.

Instead I got a Chromecast compatible sound bar with subwoofer, 3 new Nest Audio and a Google Home Max. They all work beautifully as a whole home sound system where I get to Cast from different services directly and mix and match which ones I want to play. Sure, the sound quality may be one step below but they still sound great, work a lot better than Sonos for homes with Android devices and it’s a lot more straightforward for everyone to understand how to use them, as they can just use their favorite app instead of being forced to leave their app and open the subpar Sonos app to search for their music.

Sorry but Sonos is wrong to leave out a big portion of potential users by implementing only Airplay and not Chromecast. Your speakers are not that good to offer a subpar experience and still pretend to sell users your expensive hardware.

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