No Chromecast support - Returning product

  • 13 December 2020
  • 47 replies
  • 3197 views

1 lost customer. Sure there are others. I realize losing 1 person as a customer is no big deal. But I'm sure there are others. For the price - really should have most common streaming platforms. Billions of Android users. Lost opportunity. Anyways, just my 2 ¢

 


47 replies

Incidentally, as an Android user who feels absolutely no need for Chromecast, I wonder what you want to do with it that you cannot do without it?

I think that some people just want to cast from their phone, but I have it as my fall back position if I need to stop using the Sonos software.

It has the advantages that it doesn’t have the Sonos limits on tracks/store and will play hi-def tracks without a problem - I use a CCA into a Play 5 line-in.

Am I correct in thinking Google discontinued the CCA quite a while back?  Perhaps that less-than-ringing endorsement of Chromecast for audio purposes from its owner has been a factor in Sonos’ reluctance to implement it??

I suspect that they discontinued the CCA because it didn’t make them enough money and outclassed their other offerings. A CCA into any quality audio system, why would you need their inferior speakers?

IMLE it certainly works fine, and is more capable (as mentioned above) than current Sonos software/hardware.

The irony is that, for only a few dollars/pounds, the OP could have popped a Chromecast dongle into a spare HDMI port and piped it through to their Beam. 

But that ship has already sailed...

Unless I want to watch a game, while listening to music?

An interesting but slightly contrived post hoc rationalisation.

Not having chromecast is irritating. Seeing complain about that is not. Thanks.

Appreciate the reply. But, unless it has never been passed along to the engineering team before there is no need for it. Billions of android devices that could use your fantastic product in a way that works very well, and Sonos make a conscious choice to not support a relatively common feature  available in speakers and soundbars starting at less then $100

 

Kind of not acceptable. Would love to keep my Beam, but it was refunded. I'm sure I'm one of many, and there are many more that won't purchase it because of the lack of Chromecast.

 

Not the end of the world. We all make choices. Happy holidays.

That's kind of my point. Be honest, explain. And be done with it. "Own" the reasoning and answer why it isn't there and stop being a PC politician.

That's kind of my point. Be honest, explain. And be done with it. "Own" the reasoning and answer why it isn't there and stop being a PC politician.

I can understand your wanting that, but Sonos just don’t make this sort of comment about why they do or don’t do something, or what their plans are.  They seem to regard all such information as commercially sensitive.  Which is their right, really.  People can always vote with their wallets, as you have done.

I would just like them to say, ‘we have received several requests for this feature and I will pass on the continuing interest’.  I know that would still be a bit of a politician’s answer.

Incidentally, as an Android user who feels absolutely no need for Chromecast, I wonder what you want to do with it that you cannot do without it?

The irony is that, for only a few dollars/pounds, the OP could have popped a Chromecast dongle into a spare HDMI port and piped it through to their Beam. 

But that ship has already sailed...

@John B Tidal was probably a bad example as it does allow me to select the Sonos speakers as an output. But YouTube Music does not. That suggests to me that individual apps would have to build the functionality to output to Sonos instead of relying on the OS level APIs. 

Considering Sonos now supports AirPlay 2, I would expect Google Cast to be a no brainer decision as well regardless of how widely it would be used (also given the fact they are supporting Google Assistant APIs).

The only reason why I and other friends of me not buying Sonos is the lack of the Chromcast support! This is really a shame dor many years😣

I think there may be an element of irony in @Smilja 's post.

 

I recently sold all my Sonos speakers (1 x Play 5 and 3 x Play 1) plus decided not to buy the Arc and the Sub.

Instead I got a Chromecast compatible sound bar with subwoofer, 3 new Nest Audio and a Google Home Max. They all work beautifully as a whole home sound system where I get to Cast from different services directly and mix and match which ones I want to play. Sure, the sound quality may be one step below but they still sound great, work a lot better than Sonos for homes with Android devices and it’s a lot more straightforward for everyone to understand how to use them, as they can just use their favorite app instead of being forced to leave their app and open the subpar Sonos app to search for their music.

Sorry but Sonos is wrong to leave out a big portion of potential users by implementing only Airplay and not Chromecast. Your speakers are not that good to offer a subpar experience and still pretend to sell users your expensive hardware.

That is a perfectly valid choice for the way you want to use the system. I have no use for Chromecast so I am happy to stick with Sonos for the better sound quality.  Each to their own.  I am sure Sonos will introduce Chromecast if and when they think it will improve the bottom line, or improve it more than other developments.

(FWIW, as an Android user I already have Chromecast functionality on Sonos, as it is built into my Nvidia Shield, which I use with my Arc.  At least I think I have that functionality - I haven’t actually tried.)

I am sure your new system works well as a whole home system - that is why Sonos is suing Google for infringing Sonos’ wireless multiroom patents. 

I think there may be an element of irony in @Smilja 's post.

 

Oh. So what does @Smilja mean? No, seriously, I’d like to know!

Just to make things clear, I’m not trying to be ironic here. Or funny.

In case this is veering off too much from the actual subject, please let me know, thanks.

My reasons for suspecting - indeed knowing - that @Smilja is being ironic are the exaggerated figures, and the fact that @Smilja is a frequent and very knowledgeable contributor to this Forum.

@Smilja can correct me if I am mistaken, but I suspect that post really belongs on one of the “I can’t believe that you can’t sync Sonos and Google speakers, I am going to sell my Sonos speakers” threads, rather than here on a “I can’t believe Sonos doesn’t support Google Chromecast, I am going to sell my Sonos speakers” thread.

Yes, they stopped selling the Google Home Max, just like Sonos stopped selling old products, but I can still use the Google Home app to group my Home Max with all my other speakers (I even had some Harman Kardon mixed in that worked fine but it was too bassy for my needs) and everything still works with any of my apps just like usual, I can’t say the same for old Sonos speaker that can’t be grouped anymore with new speakers on “S2” (or whatever it’s called)… "The pot calling the kettle black" some people would say.

 

 

Googled killed the Home Max after only 3 years on the market. That doesn’t really stack up well with Sonos speakers that traditionally have longer lives than that.  The issue regarding support and compaitbility with other speakers in the system is still yet to be seen.  Yes, Home Max still works with other Google speakers and is supported, but Sonos has never stopped support of devices immediately after they stopped selling them either.  The old speakers you’re referring to stopped selling years before Max even went on sale, and didn’t get relegated to S1 until Spring 2020.  Your comparison is just silly.  Wait 5 years, and if the Home Max is compatible with speakers releases in 2025, then you might have a point.  

 

Feel free to makes this a competition but in the end the issue here is that Sonos sucks big time with non-iOS devices and they don’t deserve any money from the millions of potential customers using Android devices.

 

Because it doesn’t support chromecast?  Not sure how you’re drawing this conclusion.

@jmak Bluetooth really isn't good news for AV audio anyway. To get decent audio for your movies you will need to use a switch of some sort. 

For example, if you had a Playbar then you would need an HDMI switch / audio extractor with optical out. 

Your Chromecast  TV device would go in the switch input, run HDMI from switch to the projector and optical from switch to Playbar. 

Yes it means some cabling, unless you use wireless HDMI,  and I am not sure how reliable that is.

@ralx . Your suggestion that Sonos sucks for Android users presumably implies that Airplay is vital for most iOS users of Sonos? Despite the fact that until a couple of years ago there was no Airplay on Sonos? Of course, iOS users do need Airplay to play music stored on their phones, for which Android users have 'on this device '.

You seem to believe that casting device audio is important to lots of Sonos' target market. As an Android user I can play Internet radio, stream my choice of music and other audio services, play my own music stored on a network drive or my phone. With my Arc I can listen to surround sound with Atmos. The sound quality is excellent and that is important to me.  SonosNet makes my large system rock solid.  Yet according to you, Sonos sucks because it doesn't have Chromecast (for which I have no use)?

I shall let others be the judge of how sensible that opinion is.

I wish you luck with your new system, which clearly meets your needs better than Sonos. I much prefer what Sonos offers. Each to their own.  I do not think that the system you prefer is inferior because it doesn't give me the best mix of features for my needs. So why do you think Sonos 'sucks' because it doesn't suit you?

@SIRRON . “The fact is that the promised this feature and haven't delivered (yet).”

To which feature are you referring please?  Please would you direct me to where that feature is promised?

TIA

I first asked about Google assistant integration a few years ago after purchasing a Play:5. I was told by a Sonos representative that lack of integration was a Google issue and not a Sonos issue (at the time, Sonos had Alexa integration). But, I was told that this functionality was coming and so I left it for a couple of years.

As time passed, I’ve added connected products to my household because I see the benefit of accessibility, convenience and enjoyment from having an homologated system. Then, moving more towards voice-command, I must admit that I like this more natural way of accessing my media.

Yet the most expensive component with the premium sound can’t provide the basic common functionality of the assistant provide by the more inexpensive components? I can’t believe this is down to lack of ability to integrate on the software side because they’ve done it with Airplay.

The way I see it, Sonos wants to prioritise their ecosystem whereas there is a better platform out there that more people use. If Sonos completely integrated syncing with assistant or even provided a bluetooth platform to combine smart devices in the Sonos app, I would have gone for that. 

As it is, I just can’t use the speaker fully in the way I want. I won’t by another when there are alternatives offering more flexibility. 

@SIRRON I think you have misinterpreted Sonos’ intentions here.  Sonos has added voice control to its system.  It did so with Alexa first. then Google.  Some of the voice control functionality available on Amazon Echo devices is available on Sonos devices, but not all.  Sonos devices are Alexa-enabled, but they are not Echo devices.  Exactly the same situation applies to Google speakers.

Sonos speakers cannot play in sync with Alexa or Google speakers, and Sonos have never indicated that they ever will.

As far as I am aware, Sonos has promised absolutely nothing specific in features beyond what is currently available.

I am baffled by your reference to integration of Airplay.  This is in no sense integrated into Sonos.  Sonos have merely made their more recent speakers Airplay-compatible, and when one uses Airplay to play to Sonos, one is barely using the Sonos system at all.

Yes, Sonos wants to promote its ecosystem.  Of course it does - Sonos IS its ecosystem.  Some additional functionality has been provided - such as Airplay and the ability to play from many music service apps.  But if you think anything else has been promised, think again.

 

My 2 cents for what it's worth.. I hate that theres partial support for Google ecosystem but not all the way. 

I can set up my Arc as a speaker for Google Home to play music on and even use GA on the Arc itself.

But without Cast support, I effectively lose all the unique capabilities provided by a music app. The browse functionality within the Sonos app is horrible. E.g. Tidal provides many forms of unique catalogs (master, 360 audio etc) but I won't be able to look for them in the Sonos app. 

Even if there are valid reasons to avoid implementing the cast protocol (which I really doubt there is) at the very least implement a Share to Sonos capability so I can browse in the respective app and send it to Sonos app for playback. 

My only workaround today is to browse in an app, add the music/playlist to my collection, switch over to Sonos and browse to my collection and play there. 

 

You don't take anything away from users by implementing cast but you open up a whole world of possibilities by it. As someone else mentioned on this thread, sometimes we want the convenience provided by Cast (for our kids / guests) even if it comes at the expense of quality.. Sometimes..

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Hi @hawki, Thanks for reaching out, and welcome to the community. We appreciate your feedback about having Chromecast with Sonos. We'll make sure that we'll pass this on to our engineering team as a feature request. Rest assured that we'll try our best to improve your experience with our Sonos products.

If you have other questions about your Sonos products and services, feel free to reach out.

@hawki Sonos was designed to play music files in a multiroom environment. They have never seen 'cast all audio from device' technologies as core. Notwithstanding  the Move, Sonos has never really done Bluetooth. It never did Airplay 1. 

It appears that Airplay 2 makes commercial sense for Sonos, and Chromecast doesn't. Or else there are technical reasons, as there also were with Bluetooth and Airplay. 

Just because cheaper speakers have the feature doesn't make it 'unacceptable' that Sonos doesn't. Sonos offer the feature set at a market price and everyone can keep their money in their pockets if they wish.

One thing I do agree with you about is the ludicrously disingenuous pretence that this is some great new idea that nobody had ever thought of before. This has been suggested  numerous times and every time this senseless formulaic response is pastrd in. Please stop this Sonos,  it's so irritating. 

Incidentally, as an Android user who feels absolutely no need for Chromecast, I wonder what you want to do with it that you cannot do without it?

I think that some people just want to cast from their phone, but I have it as my fall back position if I need to stop using the Sonos software.

It has the advantages that it doesn’t have the Sonos limits on tracks/store and will play hi-def tracks without a problem - I use a CCA into a Play 5 line-in.

Incidentally, as an Android user who feels absolutely no need for Chromecast, I wonder what you want to do with it that you cannot do without it?

I think that some people just want to cast from their phone, but I have it as my fall back position if I need to stop using the Sonos software.

It has the advantages that it doesn’t have the Sonos limits on tracks/store and will play hi-def tracks without a problem - I use a CCA into a Play 5 line-in.

Am I correct in thinking Google discontinued the CCA quite a while back?  Perhaps that less-than-ringing endorsement of Chromecast for audio purposes from its owner has been a factor in Sonos’ reluctance to implement it??

The CCA was discontinued Jan 2019. Evidently the audio-related tech, e.g. multiroom, was merged into the 3rd gen Chromecast.

@ralx . Your suggestion that Sonos sucks for Android users presumably implies that Airplay is vital for most iOS users of Sonos? Despite the fact that until a couple of years ago there was no Airplay on Sonos? Of course, iOS users do need Airplay to play music stored on their phones, for which Android users have 'on this device '.

You seem to believe that casting device audio is important to lots of Sonos' target market. As an Android user I can play Internet radio, stream my choice of music and other audio services, play my own music stored on a network drive or my phone. With my Arc I can listen to surround sound with Atmos. The sound quality is excellent and that is important to me.  SonosNet makes my large system rock solid.  Yet according to you, Sonos sucks because it doesn't have Chromecast (for which I have no use)?

I shall let others be the judge of how sensible that opinion is.

I wish you luck with your new system, which clearly meets your needs better than Sonos. I much prefer what Sonos offers. Each to their own.  I do not think that the system you prefer is inferior because it doesn't give me the best mix of features for my needs. So why do you think Sonos 'sucks' because it doesn't suit you?

The Sonos app is inferior to native apps though, and I don't even see it as a replacement most of the time. Why not support a standard that would allow you to use all your favourite apps the way they were intended? Not to mention it will be challenging for Sonos to keep updating their app to include new services in the future. They don't have to if they support airplay and Chromecast.

 

I bought a couple ofSonos One speakers and was going to build out my system but I'm now looking elsewhere. This is just such a glaring omission for a speaker at this price point.

@Mixtur - bottom line - Sonos don’t think lack of Chromecast is a glaring omission, or there is some other reason why they won’t or can’t implement it.  They aren’t stupid, whatever some on this thread might think.  The price reflects the whole offering, with loads of great features (perhaps including some they have had time for because they didn’t bother with Chromecast).  No price guarantees any particular feature.

YouTube Music is new.  Its predecessor GPM could be cast direct from the native app to Sonos.  You can use the native apps to play Spotify, Pandora, Amazon Music and Tidal on Sonos.  That is a pretty big chunk of the market.  And that applies to Android and Apple controller devices.  I shall be surprised if YTM doesn’t follow.

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