The Sonos Roam is indeed a very unreliable product and I’m fed up playing games from Sonos blaming the networks

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35 replies

N
Userlevel 7
Badge +18

This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network,
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off,  or simply, return it.
 That’s pretty sad😭      


To be fair, Sonos speakers connect on (or try to) the wifi network they’re told about. If that wifi signal is not strong enough - whether that’s down to the strength of the wifi signal at source, or the effects of concrete walls blocking the signal, or wifi interference from devices that you or your neighbours own - it’s unreasonable to blame Sonos for those issues. 
 

It remains a fact that to send a continuous stream of music reliably over wifi you need a more robust signal than sending packets of data for, say, a web browser data. If a packet of music data drops, you hear a glitch in the music play; you’re probably oblivious to intermittent updates to your web browser. 
 

I’m sorry Sonos didn’t work out for you. Perhaps when you decide on your replacement kit you can post again to help other users with similar issues. 

J
Userlevel 1

Be thankful you only have one Roam.

I ended up with 3 (2 I purchased + 1 gift).

None of them work as advertised as far as remaining stable and connected switching between WIFI + Bluetooth connections.

Completely unreliable and frustrating, and a real disappointment after building a few different Sonos ecosystems over the past several years.

If I can prevent anyone who is on the fence from buying a Roam then I feel like I’ll have done my service to the Sonos community.

 

M
Userlevel 3
Badge +5

This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network, at least that’s what I’ve seen on numerous threads here in this comunity, I’m a member since 10 months ago and I’ve been only seen complains and complaining myself. Talking about my country, here in Mexico Providers like TotalPlay or TelMex  don’t give us good Wifi signals in order to make the music playback reliable for Sonos, according to all the bad reviews on Amazon that I saw about the Sonos One Gen2. 
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off,  or simply, return it.
 That’s pretty sad😭      

La discapacidad visual no es ningún impedimento, a disfrutar Bros
N
Userlevel 7
Badge +18

Thanks for not helping me at all, seriously. I’ve asked for help very nicely to fix my Roam but this is what I get, everyone had yelled at me to fix my network, I’ve been told that I’m a troll,  and many disrespectful comments; I deserve respect. It’s not fair, stop treating me like this, I’m not a troll and this is really getting out of hand. 
I’ll return my Roam, I’ll have to talk to the consumer’s defense to get it returned, I deserve  great and reliable products, not expensive and defective paperweights.
It’s not fair; It’s, not, fair         


Hi @Manu84 You’ve posted in numerous threads over several months - ones that you’ve started and contributions on other threads. You’ve said your house walls are concrete - not great for transparency to wifi signals. You’ve said you can’t get your Sonos speaker(s) working reliably. We’ve tried and failed to help you. You’ve had a replacement unit from Sonos, ruling out a defective unit being the cause of the problems. You’ve said you’ll return your speaker(s) if you can’t get them working properly. You’ve sent rude and offensive private messages to several of us that have tried to help you, apparently because we were unable to help, rather than thanking those that did try to help. 
 

Please now accept: Sonos speakers are not the right fit for you or your home. Do as you keep “threatening” and return them, or sell them on. It’s pointless prolonging this. Sonos can’t help you “fix” the network issue; neither can the community. 
 

In conclusion, the solution to your problem seems to be: return or sell your Sonos device and buy something from a different manufacturer. 

buzz

I recommend selling the ROAM. Obviously, your present network configuration cannot provide the support that ROAM needs and your network cannot be adjusted. Replace ROAM with an inexpensive, simple Bluetooth speaker.

M
Userlevel 3
Badge +5

Sonos is making my music listening experience very, very infuriating, I don’t even want to think what could happen next;  I’ll have to talk to the consumer’s defense to return it, seriously.
This is not a joke, a user reported that his Roam was making a terrible machine gun sound at full volume, do you think it’s a safe and reliable product? It is not   

La discapacidad visual no es ningún impedimento, a disfrutar Bros
jgatie

Promises, promises.  

M
Userlevel 3
Badge +5

Thanks for not helping me at all, seriously. I’ve asked for help very nicely to fix my Roam but this is what I get, everyone had yelled at me to fix my network, I’ve been told that I’m a troll,  and many disrespectful comments; I deserve respect. It’s not fair, stop treating me like this, I’m not a troll and this is really getting out of hand. 
I’ll return my Roam, I’ll have to talk to the consumer’s defense to get it returned, I deserve  great and reliable products, not expensive and defective paperweights.
It’s not fair; It’s, not, fair         

La discapacidad visual no es ningún impedimento, a disfrutar Bros
M
Userlevel 3
Badge +5

Ok I changed my Roam to another  network SSID, Airplay seems to work  but Apple Music in the Sonos app  keeps slowing down and skipping music, and removing/ re adding the service did nothing. Google Assistant can’t perform right my Good morning routine, skips the news; however if I tell her to play the news it works as expected.
I noticed that Sonos networking is absolutely  Confusing, they should add a list that explains which spesyfic Wifi  routers work stable with Sonos, a more complete guide to reduce wireless interference and a more extensive Mexican phone tech support including repairing options  in order  to rely on this brand                

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Corry P
Userlevel 7
Badge +18

Hi @Manu84 

Thanks for your feedback - good and bad, we appreciate you taking the time to give it.

When a customer contacts us with an issue, we of course start with the steps that are most likely to be the cause - there’s no point in us replacing a unit if the issue is due to the speaker’s environment, as the replacement speaker would have the same issue. It’s also more probable that the issue is not with the unit itself. Once we have discounted those possibilities, replacing a unit becomes a more practical option. I can only recommend that you stick with the troubleshooting - if the unit does not behave as it should under normal circumstances, we’ll look into your replacement options.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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