The Sonos Roam is indeed a very unreliable product and I’m fed up playing games from Sonos blaming the networks

M
Userlevel 3
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I hate my Roam (Even more) Seriously, what an unreliable product this is and I regret investing 200 dollars or 4500 pesos Mexicanos on this expensive paperweight that only makes me angry. 
  After more than 8 months, after replacing my Roam once again, after getting in touch with Tech Support and being told to contact my provider TotalPlay and setup my router which I don’t know and I don’t think anyone in my home knows either and is willing to change just because my Roam has unstability issues,      I keep having these unstability issues with my Roam: music cutting out regardless  of the Music Source, Apple Music, Spotify, even AirPlay stops playing randomly, Alexa, Sonos Voice Control, and chiefly,  Google Assistant work  very unrreliable, and even with Bluetooth there are audio dropouts for 1 second every 15 to 20 minutes or so. 

No network issues at all, no wireless interference, everything, Absolutely Everything else works rock solid in our Wifi network at home, my iPhone 11, my iPad Pro 11 inches 2nd gen, my HP laptop computer, my Alexa Echo 4th gen speaker, my Android Huawei M5 Light tablet, my sister’s MacBook Pro, and all the rest of devices such computers, TV game consoles and phones. I think my network Equipment which consists on        a Modem with 2 antennas,   a TPLink device and a repeater upstairs 40m away from the TV room, are providing us enough signal for everyone at home to work and enjoy our daily life without Absolutely any issue,      and nothing has changed, nothing at all, not even my neighbors, and nobody understands here that if just 1 device has connectivity issues is not a network issue, it’s an issue with the device itself, and a family member who’s a computer programmer with a lot of knowledge about IT  explained it to me so no, it’s not any network problem. 

Now, I invested on a 250 dollars speaker just to have playback issues and music stoppages? OMG!  This is just terrible, how ridiculous 

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
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35 replies

J
Userlevel 2
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I feel as if Sonos is having a quality control problem with the Roam and refuses to admit it.

It seems there is a good amount of people that have no problems with their Roam, but there are many who do have problems.

I have two Roams. One is rock solid (like my other Sonos products) and never has a problem. The other is horrible and can’t stay connected to the network for more then a few days. 

The most frustrating problem is the lack of support. I have been on the phone with them over 6 times with no help and the refusal to accept the problem is the Roam. They promise to escalate the issue and then nothing happens.

L

Roam is Trash.

I have multiple Sonos products and if Roam was the first Sonos I purchased, there would be no second Sonos product in my house. 

It is so unreliable, needs constant attention to work on my network (unlike all the other Sonos products on the network) and only consistently works as a bluetooth speaker, of which I a have plenty.

Roam is not up to the standards I expect from Sonos and is a brand kill.

M
Userlevel 3
Badge +5

What is it with you guys? I can’t get stuck with an unrreliable product, at leas you help me to fix my network 

A few posts ago you were going to work with Sonos: you said, “Hi,  @Corry; Thanks a lot for your   kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit.  Kind regards and have a good one”

 

How did that go? Why are you repeating yourself with these moans again? Did you work with the Sonos guys? 
😪🤔

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
M
Userlevel 3
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Because Spotify plays fine through Google Assistant and Sonos, not through Spotify Connect; I indeed  worked with Sonos Tech support because Google Assistant gives me an error whenever I want to listen to a podcast on Google Podcasts, and without asking me to send a diagnostic they told me that Google Assistant can’t play podcasts on Sonos wich doesn’t make any sense to me. I’ll give them a call to see if it’s true, it seems to me that they’re outdated.
This is unrelated to the Apple Music playback issue that I’m having       

La discapacidad visual no es ningún impedimento, a disfrutar Bros
jgatie

I should've bet the under.

N
Userlevel 7
Badge +18

Did you “diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network”?

Thats a simple question, and the answer can only be “yes” or “no”. 

 

Did you “diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network”?

Thats a simple question, and the answer can only be “yes” or “no”. 

No

 


Why not, if you really want to try and get your speaker working?

M
Userlevel 3
Badge +5

Did you “diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network”?

Thats a simple question, and the answer can only be “yes” or “no”. 

 

Did you “diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network”?

Thats a simple question, and the answer can only be “yes” or “no”. 

No

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
M
Userlevel 3
Badge +5

First of all, I’m tired of playing games from Sonos blaming the networks. Seriously, this is driving me nuts. 

Second, I can’t even play podcast with Google Assistant using Google Podcasts, and Tech support is just giving mi outdated information, they tell me that Google Podcasts through Google Assistant isn’t available for Sonos when there is not excuse about not being able to play them, and the Spotify integration on Sonos is quite unreliable. 

Why can’t I listen to whatever I want, whenever I want, and without a single audio interruption? A single podcast can’t be played, a single playlist without any audio interruptions can’t be played; I mean, what kind of speaker is this? I just don’t get it. I want something reliable, something that works entirely errors free 

 

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
N
Userlevel 7
Badge +18

Did you “diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network”?

Thats a simple question, and the answer can only be “yes” or “no”. 

 

M
Userlevel 3
Badge +5

What is it with you guys? I can’t get stuck with an unrreliable product, at leas you help me to fix my network 

A few posts ago you were going to work with Sonos: you said, “Hi,  @Corry; Thanks a lot for your   kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit.  Kind regards and have a good one”

 

How did that go? Why are you repeating yourself with these moans again? Did you work with the Sonos guys?

 

irst of all, I’m tired of playing games from Sonos blaming the network, seriously, this is driving me nuts. 
Second: I can’t play podcasts using Google Podcast and Sonos Tech support is refusing to give me updated information, when telling me that Google Podcasts isn’t available through Sonos, when that’s why I bought the speaker. 
Why I can’t I listen whatever I want, whenever I want and without a single audio interruption? I mean, what kind of speaker is this? A single podcast can’t even be played, a single playlist without any interruption can’t be played; I men, I don’t really get it   

La discapacidad visual no es ningún impedimento, a disfrutar Bros
N
Userlevel 7
Badge +18

What is it with you guys? I can’t get stuck with an unrreliable product, at leas you help me to fix my network 

A few posts ago you were going to work with Sonos: you said, “Hi,  @Corry; Thanks a lot for your   kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit.  Kind regards and have a good one”

 

How did that go? Why are you repeating yourself with these moans again? Did you work with the Sonos guys?

M
Userlevel 3
Badge +5

What is it with you guys? I can’t get stuck with an unrreliable product, at leas you help me to fix my network 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
M
Userlevel 3
Badge +5

I’m tired of playing games from you. You better read the comunity code of conduct  and respect me 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
M
Userlevel 3
Badge +5

Well, it was nice while it lasted.
  @Jgatie, no no. I’ll ask you to go away and delete your post; I’m very mad at you.  Your rude attitude really went too far. 
You go away 

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
jgatie

Well, it was nice while it lasted. 

N
Userlevel 7
Badge +18


​​​​ 
Hi,  @Corry; Thanks a lot for your   kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit.  Kind regards and have a good one     

 

 

Good for you, @Manu84 

After all these months you’re finally willing to see whether your network or wifi is the issue, rather than blame Sonos/your Roam. 

It may still be that the concrete walls or other factors are causing the issues, but at least you are, finally, trying to find a solution. 

I’m sure you’ll let us know the outcome: good luck, and I hope you do find a solution that lets you keep your Roam and use it in a reliable network. 

M
Userlevel 3
Badge +5

Hi @Manu84 

Thanks for your feedback - good and bad, we appreciate you taking the time to give it.

When a customer contacts us with an issue, we of course start with the steps that are most likely to be the cause - there’s no point in us replacing a unit if the issue is due to the speaker’s environment, as the replacement speaker would have the same issue. It’s also more probable that the issue is not with the unit itself. Once we have discounted those possibilities, replacing a unit becomes a more practical option. I can only recommend that you stick with the troubleshooting - if the unit does not behave as it should under normal circumstances, we’ll look into your replacement options.
​​​​ 
Hi,  @Corry; Thanks a lot for your   kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit.  Kind regards and have a good one     

 

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
M
Userlevel 3
Badge +5

I hope  you really have the courage and willingness to help us and not yell at us to fix our networks, someone kindly comes to ask for help, you scold us and claim us for everything as if we were technicians. This is not fair.
Espero que de verdad tengan el valor y la dispocición de ayudar y no de gritarnos que arreglemos nuestras redes, uno viene amablemente a pedir ayuda y nos regañan y nos reclaman por todo como si nosotros fuéramos técnicos. Esto noo se vale  

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Ken_Griffiths

Gracias por no ayudarme en nada

Muchos usuarios experimentados y el personal de Sonos le han ofrecido más ayuda que nadie; sin embargo, parece que acaba de elegir no implementar los consejos dados. Venda su Roam y tal vez reemplácelo con algún otro producto menos técnico, ya que su red local claramente no cumple con los requisitos del sistema de Sonos. Usted dice que no puede hacer que nadie cambie la configuración de la red, por lo que vender su Roam es sin duda su siguiente mejor opción dadas esas circunstancias. Tal vez compre un altavoz bluetooth simple y resuelva todos sus problemas de esa manera. De todos modos, 'adiós' de mi parte y espero que tu dolor de cabeza también desaparezca pronto.

jgatie

Gracias por no ayudarme en nada

 

You know, it's not a very good flounce if you don't actually leave.

M
Userlevel 3
Badge +5

Gracias por no ayudarme en nada

La discapacidad visual no es ningún impedimento, a disfrutar Bros
N
Userlevel 7
Badge +18

Thanks for not helping me at all. That’s it

As @jgatie said, you chose not to try to implement the suggested solutions. 
 

But: hooray!!!  Bye bye. 

M
Userlevel 3
Badge +5

Thanks for not helping me at all. That’s it. 
Gracias por no ayudarme en nada 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
jgatie

f you look at all the threads of this comunity, there are thousands, and thousands of people reporting all kinds of playback issues with their Sonos systems, from music stoppages, skipping music, to volume increasing to max and terrible machine gun sounds at full volume, even with the Sonos Roam, and people that tried all the solutions offered on this comunity: changing the channels, look at the IP reservation tables, factory reset (not a justifiable reason about why do you don’t recommend it), resetting the router, use SonosNet I mean a Boost or Ethernet (not the case for the Roam) but all to no avail, nothing seems to work, not even Tech support, you heard, not, even, Tech, Support.  So, I can’t see a reasonable argument about why I shouldn’t blame Sonos, according to what I’ve experienced with my Roam so far, and according to all the complains that I’ve seen on this comunity about the audio interruptions and about the issues with the different speaker models, and, of course, the Roam is one of them. 
There are not sweet fruits, just complains over complains, unhappy customers, and dissatisfaction   

 

 

Every one of those suggestions you refused to even consider, never mind actually trying to do.  So how can we take your concerns seriously when you steadfastly refuse to take any advice given to you?  Sell your Sonos, go buy something else, and you can post to their user forum and support staff rather than here.  I can’t say you will be any happier, but I know for sure we all will be. 

And don’t even try sending me any rude and offensive PMs.  As you so surely know by now, I have you blocked. 

 

M
Userlevel 3
Badge +5

This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network,
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off,  or simply, return it.
 That’s pretty sad😭      


To be fair, Sonos speakers connect on (or try to) the wifi network they’re told about. If that wifi signal is not strong enough - whether that’s down to the strength of the wifi signal at source, or the effects of concrete walls blocking the signal, or wifi interference from devices that you or your neighbours own - it’s unreasonable to blame Sonos for those issues. 
 

It remains a fact that to send a continuous stream of music reliably over wifi you need a more robust signal than sending packets of data for, say, a web browser data. If a packet of music data drops, you hear a glitch in the music play; you’re probably oblivious to intermittent updates to your web browser. 
 

I’m sorry Sonos didn’t work out for you. Perhaps when you decide on your replacement kit you can post again to help other users with similar issues.
​​​​​​

If you look at all the threads of this comunity, there are thousands, and thousands of people reporting all kinds of playback issues with their Sonos systems, from music stoppages, skipping music, to volume increasing to max and terrible machine gun sounds at full volume, even with the Sonos Roam, and people that tried all the solutions offered on this comunity: changing the channels, look at the IP reservation tables, factory reset (not a justifiable reason about why do you don’t recommend it), resetting the router, use SonosNet I mean a Boost or Ethernet (not the case for the Roam) but all to no avail, nothing seems to work, not even Tech support, you heard, not, even, Tech, Support.  So, I can’t see a reasonable argument about why I shouldn’t blame Sonos, according to what I’ve experienced with my Roam so far, and according to all the complains that I’ve seen on this comunity about the audio interruptions and about the issues with the different speaker models, and, of course, the Roam is one of them. 
There are not sweet fruits, just complains over complains, unhappy customers, and dissatisfaction   

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
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