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Sonos Move randomly turns on?

  • 15 October 2019
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96 replies

Hello there

I’m still learning about my 2 Sonos move but for this question I have no answer ( yet? :-) )

My 2 sonos move are configured correctly on my Wifi. I do not have set up voice recognition or control.  I have turned them off (button on the back and led on the top off) and go to sleep. They are both plugged for battery recharge during the night.

When I wake up I discover that both are powered on, the power led on top was switched on. No one was touching the power button during the night.

Can you please explain how the hard power off status can be changed to on magically?

I’m asking because I will be travelling (7 hours drive) and I do not want the battery to discharge during this trip, but if the hard power off button is not working, I’m wondering what’s used for then? 

 

Thanks

 

Same problem as described here.. really frustrating: battery drains even when I the unit is off.

 

and some times, when it’s off the power it makes a sound as if its turning off and that happens (ofcourse) in the middle of the night.

 

They got some stuff right (the sound, the build, etc.) but I wouldn’t bought the Move if I knew this upfront..

 

I have had the move for a few weeks now. I also noticed it turning itself on (from off, not standby). And I’m experiencing battery drain whilst powered off. 
 

I do not use / have not set up voice control / corporate privacy invasion. 

I turned off the automatic software update feature via the app and I’ve not noticed it turn on again since (1 week ago). 


It still looses battery charge very quickly after turning it off, compared to all other battery devices I have, including a MacBook Pro in sleep mode. Which is fairly poor for the money spent on the Move. If this can be rectified by a software update I would recommend Sonos fix this. It’s pretty pointless having a wireless product that needs to be kept on the charger all the time if you only use an hour or two per day. I’ll just need to remember to manually check for software updates :)

Couldn’t recommend this product with the above faults for this price tag. Sounds fairly good though considering the size. They got that bit right. 

 

 

 

I have had the move for a few weeks now. I also noticed it turning itself on (from off, not standby). And I’m experiencing battery drain whilst powered off. 
 

I do not use / have not set up voice control / corporate privacy invasion. 

I turned off the automatic software update feature via the app and I’ve not noticed it turn on again since (1 week ago). 


It still looses battery charge very quickly after turning it off, compared to all other battery devices I have, including a MacBook Pro in sleep mode. Which is fairly poor for the money spent on the Move. If this can be rectified by a software update I would recommend Sonos fix this. It’s pretty pointless having a wireless product that needs to be kept on the charger all the time if you only use an hour or two per day. I’ll just need to remember to manually check for software updates :)

Couldn’t recommend this product with the above faults for this price tag. Sounds fairly good though considering the size. They got that bit right. 

Unfortunately I have the same problem. I can see that Sonos Support advice went from holding the button for 5 seconds, to 10 seconds, then to 15 seconds. None of these work, as after 5 seconds, when the chime sounds, it is powered off! One of my issues with the Move turning itself on randomly, is that the Sonos Ones do the ‘wake-up’ chime when the Move is activated. It did this last night at around 1am and the S1 in the bedroom woke me up! We were both in bed asleep, so there was nothing that could have stimulated it, such as opening the Sonos App, or knocking it. I’ve only had it a few days, so haven’t noticed battery issues yet, but if I turn it off, I expect it to stay off. This needs sorting out with an update, or I will return it.

Sonos what’s the answer?

I have the same problem. I will return this product seeing that this issue is common and has  no solution planned

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Battery drain issue happening for me exactly as described with my recently purchased Move. As promoted by Sonos, raised the issue as a problem. Sadly as indicated above by 1923MainStreet  Sonos support either doesn't talk to each other or hope to fob customers off . My response from Sonos support indicated this is normal behaviour :

 

From the diagnostic you submitted, we do not see any issues regarding the Move's battery. However, what we did notice is that the device "wakes up" at around half of the lease time to check whether the IP is still available and nothing has changed, then it "goes back to sleep".

Please be informed that this is a normal behaviour for Sonos Move.

 

If by normal behaviour my battery goes from 100% to less than 20% in fully switched off mode over 5 days this does not match Sonos claims for the battery.

Disappointing and ignorant response from SONOS!

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I have the Move and the battery life is abhorrent in both “standby” and while playing. As a comparison, I have a Bang & Olufsen Beolit 17 portable speaker. I used it over the weekend, it hasn’t been used nor charged since Thanksgiving 2019. Battery was at 70%. What gives SONOS??????

Same issue here. 
 

Been behaving this way probably since launch. It’s pretty sad that Sonos can’t solve what is almost certainly just a software issue or a software workaround for a hardware issue.

I got my Sonos Move about 2 weeks ago and I've got the same issue. Incredibly annoying, keeps draining the battery. And I'm definitely turning it off the right way, holding the power button for a few seconds and then releasing until the chime sound.

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Diagnostic confirmation number: 1468493453

I removed my Sonos Move from the charging ring, turned it off, packed it, drove to a family house, and turned it on the next day and it was at 84%.

The “power” button is acting more of like a “low power” button and doesn’t completely turn it off. This is a design choice and can be fixed via software. Just do it. 

Same problem here …

This is my first Sonos product … good start :-(

Hello,

 

Same problem for me.

My Sonos move, when it’s out of its charging base, turns on randomly, even if it has been completely shut down.

 

Is it hardware ? Software ? 

Please Sonos, fix this !!

Hello, 

Same problem as everyone else here. My Move is always out of battery because it drains while I’m not using it.

 

Would love to return it / be able to use it. Searching here for solutions but this thread seems to have been going on for months.

Any news yet?

 

Cheers,

Simon

Battery drain issue happening for me exactly as described with my recently purchased Move. As promoted by Sonos, raised the issue as a problem. Sadly as indicated above by 1923MainStreet  Sonos support either doesn't talk to each other or hope to fob customers off . My response from Sonos support indicated this is normal behaviour :

 

From the diagnostic you submitted, we do not see any issues regarding the Move's battery. However, what we did notice is that the device "wakes up" at around half of the lease time to check whether the IP is still available and nothing has changed, then it "goes back to sleep".

Please be informed that this is a normal behaviour for Sonos Move.

 

If by normal behaviour my battery goes from 100% to less than 20% in fully switched off mode over 5 days this does not match Sonos claims for the battery.

I, too, am having this issue with Move turning on after being shut down.  I do not have Alexa or Google Play programmed   Do not wish to be listened to but don’t trust it.  I’ve had for 6 days and not happy.anout it. Topic has been going for 4 months with no resolve.   Think I will return and if it’s ever corrected, may give it another try. 
 

don’t even know if I have the battery drain issue 

I am having the same ongoing issue. As a test I tried holding down the power button for five seconds in an attempt to completely turn off the speaker when it was fully charged. I then left the speaker for a week in the dock with the charger turned off. After turning the speaker back on again the battery charge was completely empty and so the speaker must have turned back on again. Is there another way to turn the speaker completely off to conserve battery levels?!


This seems to be a common problem which I have now too discovered with my Sonos Move recently. I am reporting the issue to support team and hopefully will be able to get some answers.

 

I wish I had seen this thread before I bought one of these power hungry devils. I was shocked in the first day of light use to see the low battery light on and 10% remaining after a full charge just the day before and maybe 4 hours of use with (naive single-button-press) power downs between usage sessions. Just did my first full off-the-ring power down and we’ll see. 
 

This is my only Sonos product and my use case is in an AirPlay 2 setup. It seems that altering the AirPlay playback in any way also wakes the Move. Even if that’s, for example, to pause AirPlay playback on devices that excludes the Move; the Move will power on. That’s disappointing because if I’m not using the Move I’m not thinking about it’s power state. 

It’s somehow not comforting when various Sonos support people people give entirely different responses to the same issue. I was told two days ago on the phone by a Sonos support person that the turning on is intended behaviour and no “fix” is being worked on because nothing is wrong.

The response from RyanS is completely the opposite response, lol.

I hope that RyanS knows more than the individual with whom I spoke (who did put me on hold for several minutes while she went to find the answer).

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https://en.community.sonos.com/wireless-speakers-228992/move-battery-drain-test-6831876?sort=dateline.desc#comments

 

There are some comments from RyanS from SONOS in this forum on this problem.

 

I’m at SW 11.1 and still seeing this issue happening weekly

Very frustrating still no fix

 

I just spoke with Sonos about this as I noticed that even when I turn my Moves off properly (five second power off), every time I open the Sonos app, the Moves turn on. But I don't use them all the time with the rest of my system, so they’re sitting in a cupboard with the batteries depleting. 

I was told that this was the intended behavior for the Moves.

They will turn on no matter what you do, when the app is opened. So that is a pain, but there is no “fix” because that’s how they’re supposed to work. That’s the intended behavior. I was told it’s best to leave them on their charging rings at all time so that they’re always full power when I want them. So now I’m putting them in a spot where I can leave them tucked away but still on the charger because I know that whenever I access the rest of my Sonos, the Moves will turn on. Not happy about this, but looks like that’s the way it is.

That’s what I was told by Sonos Support on the phone today (April 21, 2020).

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I just got mine a week ago, and noticed the same issue. However, a few days ago, I tried switching it from wifi to blue tooth and it does not seem to still be turning on. Has anyone else noticed that that may be a solution to this problem?

Userlevel 1
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Hi Baimendi,

After a lot of email dialogue with Sonos support and no resolution, I was asked to phone up the Sonos helpline. A decision was then made to send out a brand new unit to replace the first unit. I will let you know how I get on with the new one…

Ian

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Same here.

Of course I switch It off by pressing 5 seconds and hearing the "closing" tone to make sure.

Nevertheless, today I have noticed while having breakfast that it has switched on because I see the low battery red light beeping. 

Could it be that it switches on when hearing noise? I mean that the microphone is not completely switched on?

EDIT:

I've just the app and it was "off". I check the speaker and it is really off. So red light beeping because of low battery even with the speaker off? I switch it on and app says has 82% battery. What is happening here?

I just run the diagnostic 1916437599.

Userlevel 5
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Hi @ianacwilliams, which is exactly why we want to track the ones that aren’t behaving as expected.

 Thank you for submitting a ticket with support, by the way, direct user feedback is the first step to getting things fixed. 

Just a general FYI that putting it back on the charging ring will essentially turn it back on.

To be able to verify that the power-on is spontaneous, it’s important that it doesn’t end up on the charger in the interim.