I am a member of YouTube Music and I have successfully added the service to my Sonos app in Android.
However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.
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Userlevel 7
+23
I keep reading that there are no known issues with YouTube
Wherever did you see this claim? YTM on Sonos is a bug farm, with Google uninterested in fixing a single thing. This forum is full of threads describing basic bugs and limitations for the YTM-Sonos integration, and Google really do not care. They have your money. Many folks have been much happier after switching to iBroadcast.
Hello,
I am still unable to stream using YouTube Music on Sonos. It will only show the playlist that I have associated with and created, I cannot search for a song. If I update the playlist, it will show the updated song there but even if there are updated songs. but they will not play, they are all grey. if I click it says access denied.
I have authorized my accounts, reinstalled the software/app, and checked my management settings for the account.
I have a premium account.
Please help
Disclaimer: I know its not your fault Annazel S. But I'm so fed up, that i just need a place to vent my frustrations.
Hi, I've spent several hours trying to get youtube music to work on my sonos system. I've talked to customer support on the phone and they couldn't help either. Yes, i have a premium subscription. Yes, i have tried everything you have asked already. Even with the help of customer support nothing has changed.
First of all your devices aren't cheap. Second of all the app is absolute hot smoldering garbage. Third of all, who's going to compensate me for the hours I've lost trying to get this blasted thing to work, even though i shouldnt be spending !ANY! [I REPEAT] AAAANYYY time on this issue. I payed for a functioning system and it clearly doesn't work as intended or advertised.
I know you guys wont compensate the time I've spent trying to get this to work so I'm hoping i can at least get a freaking refund!
My sonos system has turned into the most overpriced alarm clock I've ever owned.
I must say though, customer support is top notch. Very friendly and try to help to the best of theri ability. AKA the best thing about this company But i didn't pay 250 bucks for customer support, now did I?
Sorry for the rant, I'm just so sick of sonos' $#/+. I've heard it's a youtube problem and not sonos directly but if sonos really care, this issue would've been resolved a loooong time ago.
I have had this problem for months.
I keep reading that there are no known issues with YouTube, but hundreds of users are getting access denied.
HEY SONOS, Guess what, if hundreds of users have this issue there is a problem.
Sonos was a good product at one time but no more.
Its been a year and YTM is still not working.
Sonos should not be advertising that YTM works with their system.
Im going to see what my rights as a consumer are.
This is not going to go away Sonos we are coming for you.
I do have a subscription . Sorry I thought I was clear about this issue. Everything on my end is the way it should be YTM just won't work and there are many end users with the same problem but no answers
The world would like to.know
Service code is: 527369934
The problem is that Sonos claims it works with YTM and it does not.
Sonos should never have made that claim. Sonos is to blame and no one else.
It isn’t the Sonos team who implemented YouTube music, it is the Google engineers, who used the exact same API that was used for Google Music, and misapplied it to the ‘newer’ YouTube Music.
I also have the same issue.
Article was no help.
Yes, maybe...but this is not an excuse nor an abdication of product reliability / compatibility. SONOS do not appear to have openly and honestly communicated this “API problem” with their highly invested user community. SONOS keep advising us all to take up a YouTube Premium subscription, which is NOT in fact necessary, nor does it remedy the underling “Access denied and / or “I can not find what you are looking for” reply from Google Voice Assist when YouTube Music fails to work!
Userlevel 5
+16
Hello, I have the free subscription level on YTM. YTM has never worked with my Sonos System . The list is there but will not play, always Access Denied. All other services work as they should. I submitted a diagnosis report. The number is 142068201.
Hi there @Rockpea.
Thanks for your response and my apologies for the delayed response time.
You will need a subscription to YouTube Music or YouTube Premium to use YouTube Music on Sonos.
If you have any questions, feel free to reach out.
Userlevel 5
+16
Hi @Sar203.
Thanks for reaching out and welcome to the community!
I appreciate your detailed post outlining your concern, let me help and try to figure this out.
What subscription level do you have on YouTube Music?
Kindly reproduce the issue, then submit a diagnostic report through the Sonos app, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.
For reference, you can check our support article about YouTube Music and Sonos.
I’m looking forward to assisting you further from here.
If you have any other questions or run into any issues, please do not hesitate to reach out, we are always here to help.
Userlevel 5
+16
Hi @Rockpea.
Thanks for your response. We appreciate the time and effort working through this, but at this point, it would be best to reach out to Sonos Support so we can take a closer look at this in real-time and expedite the process. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.
If you have any questions, please feel free to let us know.
Userlevel 7
+23
Yes, maybe...but this is not an excuse nor an abdication of product reliability / compatibility. SONOS do not appear to have openly and honestly communicated this “API problem” with their highly invested user community. SONOS keep advising us all to take up a YouTube Premium subscription, which is NOT in fact necessary, nor does it remedy the underling “Access denied and / or “I can not find what you are looking for” reply from Google Voice Assist when YouTube Music fails to work!
Do you complain to Samsung or Amazon when the HBO app on your Firestick wont let you login? No, you complain to HBO, as they control account logins. Same here: YTM give your login attempt an access denied, and only they can do that as only they have access to your account details.
Look, Google really don’t care about YTM support. Take your business to a music service that cares about their customers, instead of an advertising company that don’t. Sonos support 70 or so, you should be able to find one.
Dear “controlav”,
An interesting flick pass / deflection. Samsung, Amazon, HBO and Firestick are simply off topic! They have nothing to do with this issue at hand.
The fact remains the “Hey Google” “Play dome relaxing jazz music” was working fine on SONOS until I switched over to the Boost connector (from Bridge) and the S2 App (from the S1 app). Now….nothing! Either “I can not access that right now” or “I can not find what you are looking for” messages come back over voice.
SONOS is all about connectivity, streaming (personal collection, free to air or paid subscriptions - ALL categories) and therein the underlying ease of use. SONOS should simply come out with a clear statement on what the problem is. If there is an issue, then tell your user community what the issue is and any plans to remedy it (or not).
I can use voice command on a smart phone and have YouTube stream convenient “free content" music to any number of “Bluetooth” connected sound systems.
Maybe that is the direction SONOS want their user community to take,….yes? We all move away from a purpose built WiFi based multi room HiFi / stereo system solution that was intended to be a streaming center mecca for ones audiophile universe! YouTube music (the free access content is simply convenient) and it is ubiquitous. Why would a loyal SONOS soliton user not want to have access to YouTube?
Regards, Jack
Userlevel 7
+23
Dear “controlav”,
An interesting flick pass / deflection. Samsung, Amazon, HBO and Firestick are simply off topic! They have nothing to do with this issue at hand.
The fact remains the “Hey Google” “Play dome relaxing jazz music” was working fine on SONOS until I switched over to the Boost connector (from Bridge) and the S2 App (from the S1 app). Now….nothing! Either “I can not access that right now” or “I can not find what you are looking for” messages come back over voice.
Now you are talking about Google Voice integration? Please, open a different thread for your problem with that. This thread is about how bad YTM/Sonos integration is.
Yes, both are produced by an ad company that is being sued by Sonos, but that is the only connection.
Userlevel 5
+16
Hi @Rockpea.
Thanks for reaching out and sorry to hear about the trouble, let me check it for you.
When did you start to experience the issue? Is it also happening on other music services?
May I know the subscription level you have on Youtube Music?
NOTE: You will need a subscription to YouTube Music or YouTube Premium to use YouTube Music on Sonos.
To check some data from your system, please submit a diagnostic report through the Sonos app and reply with the confirmation number. I'd start by reviewing your system and see if there’s anything causing this issue.
Looking forward to hearing from you soon.
Userlevel 5
+16
Hi @Acajkovic.
Thanks for reaching out, we’d be glad to help.
Upon checking on the diagnostic report, the Android controller is not connected to the same network as Sonos and it shows that the SSID is ‘unknown’. The system shows the transport error due to access was denied for the service.
May I know the subscription level you have with Youtube Music?
I suggest checking the WiFi connection on the controller/device and ensure that it is connected to the right network.
Test it to see if that resolves the issue, but if not, please submit a new diagnostic report so I can check the system further and see if there’s anything else causing this issue.
If you have any questions, feel free to reach out.
Userlevel 5
+16
Hi @tobcha.
Thanks for your responses and my apologies for the delayed response time.
If you are still experiencing issues, please submit a diagnostic report while the issue occurs, and reply with the confirmation number. This will provide us a snapshot of your system so we can help identify what is possibly causing your issue.
Looking forward to hearing from you soon.
The issue is constant. It has never worked. I have already submitted diagnostic reports.
Hello, I have the free subscription level on YTM. YTM has never worked with my Sonos System . The list is there but will not play, always Access Denied. All other services work as they should. I submitted a diagnosis report. The number is 142068201.
Without listing the numbers here, it’s going to be challenging for Annazel S to look them up.
1761613336
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