Update 14.12 has ruined my sub bass and overall sound

I
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This update has ruined the sound of my sonos Arc and Sub. I have an Arc, Sub gen 2 and surrounds SL ones. My system has lost volume, the sound used to be clear and the bass strong. Now it sounds muddy and the bass i loved has disappeared. Ive re calibrated trueplay and with it active the sound is even worse. Messing with the EQ changes nothing. Now sounds like the samsung system i ditched after hearing sonos.  The sound on the previous firmware was fine and didn’t need any adjustment.

i chatted with support yesterday and all re booting, pairing etc didn’t change anything.

Perhaps if you (sonos) gave us a chance to roll back or even chose if we want to update it would be ok. You have left me with a system that now sounds terrible. Sonos, return to the previous sound profile. You are going to loose business and support. I’m thinking strongly to changing brand. This is shocking from a company to just change someones sound without giving them the choice. Absolutely gutted. 

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28 replies

O

I have contacted Sonos Support, there is an known issue that the Sub Mini suddenly stops produce  bass. This software issue of the Sub Mini that needs to be fixed. The workaround is to reset the sub mini to factory default. Is no issue of 14.18. 
 

greetings,

 

Roy

Dadhoofd
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Great experience with this update. Two One SL in stereo with the Sub Mini sounds great and so balanced after trueplay. Details and soundstage just perfect. 👍👍👍

Dadhoofd
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Having a similar issue here. I just upgraded from a Beam Gen 1 to the Arc, bonded to a Sub Gen 2.  The bass is CONSIDERABLY lower and less punchy when bonded with the Arc.  I even switched back to the Beam to see if it was just my perception, and sure enough the punchy bass returned!  

I called Sonos and they had me run Trueplay, but this has not helped.  Does anyone think this may be related to a recent update?  

I can’t believe I’m the only one that has experienced this when upgrading from the Beam to Arc?

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