Answered

Surround Audio setting doesn’t change surround levels on Era 300s

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33 replies

G
Userlevel 7

Hi @GuitarSuperstar 

The best thing would be to troubleshoot with our agents, and if they can’t help, eventually get the case escalated.

Neither diagnostic reports indicated anything wrong, and my colleague was not able to reproduce the problem. He thinks what you experience may be more to do with the Arc than with the Eras. Therefore, removing the surrounds and adding again may help, or perhaps a reset of the Arc.

And no, this is not by design.

I hope this helps.

 

@Corry P Can you ask your colleague to watch this video that explains the problem in detail?

 

"Receive with simplicity everything that happens to you." - Rashi
J

I have the same issue, surround volume adjuster only changes the volume of the surrounds for the 300’s, not the rears.

T

It would be also quite interesting to see how they perform when it comes to 5.1 (with side surrounds) and stereo music. Will the inner drivers also be used for these cases, or are they still only using the outer drivers?

G
Userlevel 7

It would be also quite interesting to see how they perform when it comes to 5.1 (with side surrounds) and stereo music. Will the inner drivers also be used for these cases, or are they still only using the outer drivers?

When playing 5.1 audio, both the outside and inside drivers are used to play surround audio.

"Receive with simplicity everything that happens to you." - Rashi
T

It would be also quite interesting to see how they perform when it comes to 5.1 (with side surrounds) and stereo music. Will the inner drivers also be used for these cases, or are they still only using the outer drivers?

When playing 5.1 audio, both the outside and inside drivers are used to play surround audio.

Thanks mate for your fast reply! I really appreciate it because this was one of the main reasons I returned my units. Since my living room is not perfectly shaped for sound to bounce of the side walls, I really like this change! 

 

I guess it’s time to rethink my decision about the Era 300s 😊

Corry P
Userlevel 7
Badge +18

Hi @GuitarSuperstar et al

We now consider this issue to be resolved. If you continue to see this issue, please ensure your Sonos system is up to date, then get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
Userlevel 1
Badge +2

I like surround sound but due to my room size, my sitting position is against the wall and not space to place my surround speaker.. it is possible to place right at side of wall instead, will the surround effect is possible.

106rallye
Userlevel 7
Badge +17

This seems a bit off topic for this thread. You say speaker, not speakers? You cannot use just one speaker for surround.

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