Answered

Secondhand Beam registered to another persons email - wont accept mine

  • 4 September 2021
  • 3 replies
  • 260 views

I've bought a secondhand Beam and used my Router to connect using the S2 app. Once connected it automatically requests and update and won't let use my email account. I can't access the Settings to do a Transfer of Ownership, probably because it needs an update first.

Any help or should I just call Sonos?

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Best answer by enGage 4 September 2021, 10:33

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3 replies

@Stanley_4 

Your advice worked perfectly. I had to Google the process and it was a very simple fix.

Thanks 😊 

Userlevel 7
Badge +22

Do a factory reset then install it for your use byfollowing the new system setup guide.

Userlevel 1
Badge +1

https://support.sonos.com/s/article/1096?language=en_US