Just got the Arc, loving it, but wondering if I need to change the physical setup as it does block the TVs IR receiver.
In the app I have enabled the IR repeater, but it doesn't seem to work.
The TV receiver is on the far left, where is the IR repeater on the arc? Is there anything I can try?
Best answer by Ryan S
View originalDear Sonos,
I want to love you, but your silence on this issue makes me question what I thought we had together 💔
Seriously, what's up with the IR repeater not working? Definitely irritating having to lI old the remote way above the soundbar so the signal reaches the tv. You know it's an issue, I know it's an issue, we all know it's an issue. Can't we at least get a canned "we're aware of the issue and working to resolve it" response?
I got a £10 ir repeater off amazon, that did the trick until Sonos manage to sort this out.
Issue still persist for me even after moving it forward - this is on a Panasonic Viera plasma TV (so definitely not Samsung-specific at all). The Playbar that the ARC replaced worked flawlessly with the exact same positioning.
Looks like we're all having this issue. My IR repeater doesn't appear to be working and my Sony Bravia IR receiver is in the middle.
The volume up and down works but that's passed through the ARC port. (I really think they should have given this speaker a different name)
Any progress on this issue? I have set up the Arc today on the shelf with Panasonic GZ950. The top of the Arc is just above the bezel. Thereis about 15cms between Arc and tv panel. I need to hold the remote about 30cms above my head for it to work.
I've communicated with customer support and they basically don't have a fix. Ive been told that maybe it is something with Samsung and I should contact them. I don't think it is an issue with Samsung, as the IR repeater should work regardless of the TV. I would keep this in mind if you decide on the Arc, the IR repeater may or may not work as it should with your TV. This won't be an issue if you mount your TV above the soundbar or obviously if you are using HDMI ARC instead of the optical connection. I don't feel it is worth sending the Arc back as I plan on getting another TV and mounting anyway, but you may want to keep this in mind if you don't have this option.
Typical. Blaming the other party.
I had a Panasonic HTB900 prior to the Arc. The Pana IR Repeater passed all remote presses just fine. The Arc in the exact same spot, does not. The Arc, pulled forward to give more space for the signal, does not. Really is annoying having to point up over the Arc to change channels etc.
I’m having the exact same issue as OP. Arc is setup, IR repeater is enabled in the S2 app, but the only TV controls that process are volume up/down. The remainder are not passed through by the Arc to the IR input on the TV (which the Arc blocks).
+26
The IR repeater will broadcast any IR commend the receiver sees, it doesn’t apply just to volume commands. And yes, the IR lights will be on all the time, they flash when sending commands.
+13
Hi folks. Thanks for reaching out here. Sonos Arc has an IR repeater on the back to ensure that it doesn’t block the TV sensors, if you need to pair any remotes using IR rather than using CEC with HDMI ARC or eARC. Please let us know your set up and submit a diagnostic report to further check on our end. Reply to us with the confirmation number. We and the community are always here to help.
Scratch that. IR repeaters don't work. You can check by looking through your cell phone camera as you press buttons on the remote. Cameras pick up IR light and the Src is not transmitting anything through the repeaters on the back. Hopefully an issue that can be fixed by a software update
I’m also wondering where on the Arc the IR Repeater is actually located. I have 2 Arc’s - 1 connected to a GZ1000 and 1 connected to a LGC9 - and like you guys I have to aim up over the Arc for anything other than volume to work. And yes it’s toggled on in the app for both of them.
Scratch that. IR repeaters don't work. You can check by looking through your cell phone camera as you press buttons on the remote.
Some smartphone cameras have IR filters, test the camera first with remote. eg my iPhone main (rear) camera doesn’t see IR but front face camera does see IR from remote.
Using the suggestions and info in this thread I think I have located the repeaters.
As already stated they are not visible to the naked eye but can be seen by a smart phone camera.
Surprisingly they stay illuminated all the time it appears.
I do not know if that's normal. You would think they would just send a burst of light like a typical remote control.
I also wonder with them being so recessed like that could that interfere with communication to the TV.
No one has a fix yet. I called customer service and they are aware of the issue. I did notice by using my camera that the IR repeaters are working if the remote is used at a very close distance, about a foot from the soundbar. However, when I am sitting at a normal distance away, like my couch, the IR repeaters do not flash. I've tried different batteries in the remote and have the same issue. Maybe some sort of sensitivity issue with how the ARC is processing the IR signal from the remote and passing through the repeaters.
I installed a repeater and it’s fine now. On my Panasonic the receiver is offset to extreme left and it just can’t see the Arc.
I'm having the same issue. Had to boost up the TV to get the TV remote to work
Does the Arc have an IR repeater?
+26
Hi everyone, there are IR repeaters on both sides of the area where the cables are plugged in on the middle (called the cable cove), designed to broadcast the signal out to both sides of the bar from the back. As long as the IR receiver of the TV isn’t hanging over the back of the bar, it should be able to see the signals.
If you’re having trouble, maybe you need to just pull the Arc forward a bit. But if that’s still not working, you may want to give our support team a call to investigate further.
Okay, so I was able to get mine to work. The IR repeaters are on both sides like what Ryan S. said. I had to pull the sounbar forward another inch or so and it is working now. The IR repeaters fire upwards instead of backwards, so the light can't hit the TV if it is too close.
Thanks. Kind of late tonight but I will definitely do this tomorrow.
*Typical. Blaming the other party.*
Exactly. When enough people notice it isn't working properly, they will hopefully decide it is worth actually fixing.
I'm working through with Sonos support. Having same issue. Try moving Arc further forward. Playbar worked fine
Same question here, I've a Harmony hub inside my TV stand, IR repeter on. I see the led on the ARC but commands are not received by the TV.
The IR sensor IS although on the left side of the TV (,Panasonic GZ1000)
Same problem. Have just setup my Arc. It costs more than the play bar it is replacing but works worse!
my play bar was pushed straight up against my TV (Panasonic) and worked fine. The Arc does not.
I was hoping my input button on my Panasonic remote would pass through somehow. Is it supposed to go via ARC?
I’ve still got my old Playbar and looking gat the back it has two black shiny strips along the whole length of the back of the unit. I’m guessing these are the repeaters and why it was never a problem. Looks like Sonos have skimped here for no good reason. Terrible design decision.
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