Television Audio on new Sonos Beam Cuts Out Periodically
Userlevel 1
As it says in the title. Just replaced our Playbar with a Beam to get the Airplay 2 fun working. Sounds great EXCEPT, every few minutes the audio goes silent for a second or two. I've only tested it extensively with our Apple TV since it was installed yesterday. The source is coming from the direct HDMI in using an ARC output on my Vizio P-Series. Anybody else having this problem? Is it the Cable? A Codec? The Beam itself?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 2 / 4
OK, then I'm curious as to what help you're expecting to get? The people who have access to the data that is being passed to their software has said one thing, you're saying you don't buy it. What's the next step? How can we help you further than what you've already been told?
Let’s look at simple logic here. There are numerous people on this thread alone who have had a fully functional system they were happy with. No changes and then all of us have had our TVs suddenly put out distorted audio via different outputs to the beam. Now would it make more sense that multiple users with multiple TVs all have the same problem. Or would it make more sense that the only common piece of equipment amongst us all is having an issue is which is the beam.
Same problem. Diagnostic 640650872
Does it on ARC and optical. Sounds does not cut out when using tv speakers.
Does it on ARC and optical. Sounds does not cut out when using tv speakers.
Lots of people having the same problem including myself. My beam has also started randomly rebooting itself.
Could this be firmware related?
Is there a way to revert back to the previous firmware?
Could this be firmware related?
Is there a way to revert back to the previous firmware?
1236150761
This is really starting to bug me. When can this be sorted out?
Hi, had my beam for 4 weeks and for the last week I'm having sound dropouts for split second all through the time the beam is on TV is Samsung. Have tried every sound setting on TV but no difference. Tried several HDMI cables through ARC. Help!!
1942696379 Diagnostic number
A
Help Help Help .
My Beam has just started with the Audio cutting out today, It is set up with hdmi-ARC on my Samsung TV . Audio output from the SKY Q box is set at Dolby Digital and I get audio cutting out. When I set the SKY Q box to NORMAL (audio) then the sound does NOT cut out but this just plays as STEREO.
Sonos please come up with an answer that a lot of people seem to be having.
Diagnostic report has been sent.: 132007896
My Beam has just started with the Audio cutting out today, It is set up with hdmi-ARC on my Samsung TV . Audio output from the SKY Q box is set at Dolby Digital and I get audio cutting out. When I set the SKY Q box to NORMAL (audio) then the sound does NOT cut out but this just plays as STEREO.
Sonos please come up with an answer that a lot of people seem to be having.
Diagnostic report has been sent.: 132007896
Just started having the same issue with my Samsung Series 8 TV. Been fine for several weeks, no changes and now sound keeps cutting out. How do you get s diagnostic number?
Found it now; 796696374 HELP!!
Laugh. Control-Alt-Delete works in any number of situations :)
Glad you got it resolved.
Glad you got it resolved.
Tried the “unplug everything” solution mentioned above and it did not work for me. We have the entire family coming into town this week for Thanksgiving. It’s going to be embarrassing watching football with the sound on my very expensive Sonos system constantly cutting in and out. Any help would be much appreciated.
Diagnostic # 978590667
Diagnostic # 978590667
Since it's the weekend, support won't be in the forums to look at your diagnostic. I'd recommend touching base with the 24/7 support of Twitter. contact Sonos
Update: Tried a ‘hard reset’ by holding the power button on the back of the Beam for like 30 seconds and it seems to be working again. So far no audio has cut out. The LED light on top of the Beam is now blinking red, white and green, but I could care less since the unit seems to be working properly. Keeping my fingers crossed!
Same problem 858884960. Seems to be happening more and more.
This is really getting annoying for a $600 speaker. C'mon Sonos, quit making excuses and fix your product!
1871929366
Me too, linked speakers cutting out when linked and playing tv.
Me too, linked speakers cutting out when linked and playing tv.
1094880827
Doing it for me whilst watching Netflix via the inbuilt Netflix app on Sony Bravia.
Doing it for me whilst watching Netflix via the inbuilt Netflix app on Sony Bravia.
636909262
I have the same problem and it drives me nuts! I’ve tried everything, but the sound keeps cutting out every few minutes... especially when watching Netflix.
My setup:
- LG55LM760S
- Sonos Beam (hdmi and ethernet)
- Sonos Sub
- Sonos Play:1 (wifi, used in the kitchen)
- Sony Playstation 4 (hdmi and ethernet)
And that’s all, I’ve unplugged everything else.
The beam is connected to the TV with the supplied hdmi cable. The PS4 is also connected with a hdmi cable and the sound is set to: Dolby 5.1 (Bitstream). Beam and PS4 are wired so that rules out wifi problems.
I found out that the cutting out only happens when I set the sound to 5.1. When I use PCM I have no problems with the sound. But ofcourse, that’s not wat I want, 5.1 sounds (way) better.
It would be great if someone would take a look at my diagnostic report!
I have the same problem and it drives me nuts! I’ve tried everything, but the sound keeps cutting out every few minutes... especially when watching Netflix.
My setup:
- LG55LM760S
- Sonos Beam (hdmi and ethernet)
- Sonos Sub
- Sonos Play:1 (wifi, used in the kitchen)
- Sony Playstation 4 (hdmi and ethernet)
And that’s all, I’ve unplugged everything else.
The beam is connected to the TV with the supplied hdmi cable. The PS4 is also connected with a hdmi cable and the sound is set to: Dolby 5.1 (Bitstream). Beam and PS4 are wired so that rules out wifi problems.
I found out that the cutting out only happens when I set the sound to 5.1. When I use PCM I have no problems with the sound. But ofcourse, that’s not wat I want, 5.1 sounds (way) better.
It would be great if someone would take a look at my diagnostic report!
Bought brand new last month a set with 1x beam, 2x play 1, 1x sub. Sound streaming works perfectly. When watching tv cut outs comming all few minutes. the cut outs last 1 to 2 seconds, sometimes longer. Sometimes it isnt working from starting watching tv. after restart the tv i will work.
Sent diagnostic report #1119422258
Sent diagnostic report #1119422258
Had the same problem with cutting out sound every minute or so. LG55C8 OLED with Apple tv 4k to HDMI1 and Sonos Beam to HDMI2 ARC. Tried every setting on Apple TV for audio same issue. Switch to using the built in apps on the TV as this would default to only the HDMI2 ARC connection to the BEAM with the HDMI cable that came in the BEAM box. Still cutting out.
Bought 2 high speed 4k HDMI cables on Amazon and replaced both, problem solved. No drops for 2 weeks now. Cheers
Bought 2 high speed 4k HDMI cables on Amazon and replaced both, problem solved. No drops for 2 weeks now. Cheers
Diagnostic number 68780425. Thank you.
Diagnostic number 179289380.
jjvanagg & StaffanSchroder: Thanks for posting your diagnostic report, however, it may be a bit more helpful to give a little more information on what exactly is happening. By simply posting a diagnostic number, other users here on the Community can't help.
Have you tried switching out HDMI cables as most other users have in this thread? Does this happen with a particular source of audio? The more information we have about the problem the better we can help.
Have you tried switching out HDMI cables as most other users have in this thread? Does this happen with a particular source of audio? The more information we have about the problem the better we can help.
I was having this problem and had tried everything from changing the cable changing the digital output from PCM to Auto, swithed between ARC and the IR cable, and back. I even tried it on different TVs. Sent more than 15 error logs to Sonos and spent countless hours with support. Sonos finally admitted it was my Beam and sent me an RMA replacement which I just received it today. . . . .Drum roll. . . .IT STILL CUTS OUT UGH. For the price of this unit, this is simply unacceptable.
Sonos please read all of these different complaints, all with different TV Models and admit that there is a problem with your product. Hopefully this is something you can repair with a firmware update otherwise you are going to be getting a lot of Beams back.
Sonos please read all of these different complaints, all with different TV Models and admit that there is a problem with your product. Hopefully this is something you can repair with a firmware update otherwise you are going to be getting a lot of Beams back.
Page 2 / 4
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.