Sonos Surround Speakers crackle/static sound
Good day, I have a Playbar and two Play 1s as surround speakers. Coming from my left Play 1, I sometimes hear crackling or static sound coming from it. Anybody have this issue before and if so how did you fix it. Thanks!
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Userlevel 5
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Hi Cody Welcome to the community! Sorry to hear you are having challenges with your play 1. I can definitively say that I have no issue with any of the Sonos products I have including 6 Play 1s... (2 are set up as a 5.1 surround pair) ... so unless static exists on the original audio file... I'm confident something doesn't seem right.
FYI - You need to post the diagnostic number back here so the Sonos Staff can connect it to you and post her after seeing your post, and then reviewing the associated diagnostic. If you don't have/recall the number... submit another within 10 minutes of the problem occurring and post again back here on this thread.
I've submitted a system diagnostic.
May I suggest that you submit a system diagnostic and post the number here, so that the folks at Sonos can look at the log files for your system, and perhaps help you further? You'd need to run that diagnostic within about 10 minutes of the crackling occurring, I'm sure there's a time limit on how much data they include in the diagnostic submission.
I have the same issue and I have no idea what's wrong. Already updated to 7.2 and reconfig the True Play already.
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