Answered

Sonos Arc problems

3 years ago
10 November 2020
26 replies
2233 views

Adrian k
Trending Lyricist I
21 replies

Hi,

My new Sonos arc, unlike my expieriences to date with previous Sonos products is a nightmare, from setting up onwards.

As soon as I channel surf on my satellite TV box, the sound turns off and I have to get my phone, open the Sonos app and turn it back on again.

Now it refuses to play music regardless of what I do or try, just says unable to play.

Seriously considering sending it back and reverting to my old Sonos connect, as that actually works.

Have I got a dud? or is this common? And if so, why would Sonos release such a thing?

Cheers

Adrian

icon

Best answer by GuitarSuperstar 18 January 2021, 11:31

View original

Show first post Hide first post

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

26 replies

1
2

Page 2 / 2

Userlevel 5

+16

Annazel S
Retired Sonos Staff
1604 replies
3 years ago
11 November 2020

Hi @Adrian k.

Thanks for reaching out and welcome to the community!

Sorry to hear about that trouble, but let me help and try to figure this out.

May you please verify the audio source you are attempting to play the audio from? (Cable box, Blu-Ray player, Apple TV, built-in TV apps for streaming services)

Kindly reproduce the issue, then submit a diagnostic report through the Sonos app, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues, please do not hesitate to reach out, we are always here to help.

1
2

Page 2 / 2

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded