Answered

Rear surround not working when playing music

  • 1 February 2018
  • 16 replies
  • 3996 views
R
Hello,

I have a playbar, sub and two play 1 As rear surround. The play 1’s work when the TV is on however they are not working when playing music through the playbar from the app.

On the older version of the app there was a setting under room settings to have the surrounds on when playing music from the app. This appears to have disappeared... any ideas?
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Best answer by melvimbe 9 November 2018, 18:30

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16 replies

Z
Badge +2
Tried a reinstall and restart on my iPad. No joy. I'll contact the help desk.
I
Alrighty, I updated my phone and nothing changed, reinstalled my app, nothing changed, then restarted and tuned the room again (may not have needed to do that) and presto, it’s back.

Thanks for the help, the restart wins.
Z
Badge +2
Same system as yesterday when it was working.
Chris
Userlevel 7
Badge +22
And what operating system are you running. Some older devices are limited.
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
Chris
Userlevel 7
Badge +22
What is controller version saying in about.
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
Z
Badge +2
I have the same problem. Some of the options previously available have disappeared from Settings so I am unable to make any adjustments to the volume of the rear speakers in a Dolby 5.0 setup with a Sonos Beam and two Play Ones. Some sort of software glitch I guess...
jgatie
I would submit a diagnostic and post the reference number here. Something is not right.
Chris
Userlevel 7
Badge +22
What happens if you reboot speakers. Make sure on latest version.
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
I
And the screen before in the options to show that it does have surround
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I
Take it easy guys. Following your steps (where it was before) it no long exits as an option.
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Chris
Userlevel 7
Badge +22
I know. I thought maybe it was one of thendesktop guys who like to come in threads and go “I can’t find an option” “oh I can do that on desktop”... proceed in blasting Sonos for their entertainment”
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
melvimbe
I don't think the option is available from the desktop anymore, but it certainly is available from the mobile app.
Danny
Chris
Userlevel 7
Badge +22
It has not been removed. It is there. Not sure why you think it is not.
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
V
Userlevel 3
Badge +6
Yes, it is still an option.
I
I am having the same problem. What Chris suggested is no longer an option. Please return this function.
Chris
Userlevel 7
Badge +22
Yes you need to make sure they are set to FULL mode.

go to settings>Room settings>playbar>Advanced Audio>Surround Settings ... set Music Playback option from Ambient to Full.
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
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