Arc doesn't work with Samsung TV Q95T : If you want Dolby Atmos avoid Samsung Flagship TV's

Show first post

92 replies

M
Userlevel 4
Badge +3

HDMI ARC does work with the Sonos Arc. It's the Enhanced ARC or eARC that currently doesn't. I don't think Amp is eARC capable so better off direct connecting to arc and hoping this gets resolved or looking at a different set?

T

Thank you folks for contributing to this issue. Just buying a 75” Samsung 95T and a new sound system to go with my Beam and Sonos Ones, so its worrying the HDMI-ARC doesn’t work with the Sonos ARC. But could I route it through a Sonos AMP then to the ARC? Does the Samsung HDMI-ARC outlput work with the Sonos AMP?

M
Userlevel 4
Badge +3

Hi,

I read through the posts and other forums online to see a lot of people with this issue.

I just purchased the 65 inch Q95T (in Europe) which has the “one-connect” box. I paired this with a Sonos 5.1 setup (1x playbar, 1x sub(gen 2), 2x Sonon One (for surround)). Currently have the Sonos Arc waiting for me at the store for pick-up to exchange the Playbar (within the return period). Reading this now, I am heavily doubting to get the Sonos Arc and replace the playbar, which works perfectly now with the tv and PS4 Pro. I wanted the Sonos Arc because it has HDMI eARC and supports more codecs than the playbar. 

 

In your experience, after installation, do you at the minimum get the same level of sound as with the Playbar and is the problem only an issue with Dolby Atmos? Or do the 2 products not work at all together( Sonos Arc & Samsung Q95T)?

 

I read one user had the issue disappear after a restart, but that seems very strange if so many other users face the same problem. 

I am not too fussed if the Atmos part is the only thing that does not yet function 100%, but i want to make 100% sure it will still work and sound amazing on anything not Atmos.


Thanks for any advice and opinions. 

Hi CvH7

Its a bit more complicated than that i'm afraid. So HDMI ARC works with Sonos ARC, and you are able to get DD5.1 and Compressed Atmos via this route where the source allows it (Netflix for example). When you enable eARC on the Q95T, you get no sound from any source, even uncompressed versions such as from ultra 4k blu.

So this is an issue on eARC working at all, and it should when connected to an eARC device. Both Samsung Q95T and Sonos ARC are eARC devices so they should be able to talk to one another, and currently for myself and other users, thats not happening.

Its not down to codecs or content either, with eARC enabled as auto, it should play sound from all sources, and have the ability to play uncompressed sound. 

That being said, the ARC is very impressive when coupled with a Sub and rears - if anything too impressive. This issue is around the investment in eARC and I firmly believe is an issue with the one connect box.

Hope this helps.

C
Userlevel 1
Badge

Hi,

I read through the posts and other forums online to see a lot of people with this issue.

I just purchased the 65 inch Q95T (in Europe) which has the “one-connect” box. I paired this with a Sonos 5.1 setup (1x playbar, 1x sub(gen 2), 2x Sonon One (for surround)). Currently have the Sonos Arc waiting for me at the store for pick-up to exchange the Playbar (within the return period). Reading this now, I am heavily doubting to get the Sonos Arc and replace the playbar, which works perfectly now with the tv and PS4 Pro. I wanted the Sonos Arc because it has HDMI eARC and supports more codecs than the playbar. 

 

In your experience, after installation, do you at the minimum get the same level of sound as with the Playbar and is the problem only an issue with Dolby Atmos? Or do the 2 products not work at all together( Sonos Arc & Samsung Q95T)?

 

I read one user had the issue disappear after a restart, but that seems very strange if so many other users face the same problem. 

I am not too fussed if the Atmos part is the only thing that does not yet function 100%, but i want to make 100% sure it will still work and sound amazing on anything not Atmos.


Thanks for any advice and opinions. 

M
Userlevel 4
Badge +3

Hi Mikelev

Your link doesn’t seem to be working?

Just a quick further comment, I may be accused of being cynical but its amazing that the Samsung Soundbars seem to work okay on eARC but the Sonos ones don’t, wonder why that is?

The issue we are describing is widespread on the Samsung Forums ( Re: eARC issue on new Q95T with SONOS ARC) as well as Sonos, I think we are just going to suffer from one company blaming the other. Lets hope someone pulls their finger out.

Yes - agree, also its looking like Q80T does work with eARC - and so the theory is that this is a one connect box issue as TV's without appear to work.

E
Userlevel 2

Hi Mikelev

Your link doesn’t seem to be working?

Just a quick further comment, I may be accused of being cynical but its amazing that the Samsung Soundbars seem to work okay on eARC but the Sonos ones don’t, wonder why that is?

The issue we are describing is widespread on the Samsung Forums ( Re: eARC issue on new Q95T with SONOS ARC) as well as Sonos, I think we are just going to suffer from one company blaming the other. Lets hope someone pulls their finger out.

M
Userlevel 4
Badge +3

Netflix only streams DD+ Dolby Atmos. 

Thats not the problem - you get NO sound on enabling eARC on the tv. I have the same issue. I like EDM have spent a lot of money for future proof around eArc for it not to work, when uncompressed atmos arrives, we want to take advantage of it so this is a big deal. 

Please see my link

https://en.community.sonos.com/ask-a-question-228987/sonos-and-samsung-earc-compatibility-issues-6844762

This expands on the issue

 

M
Userlevel 4
Badge +3

Hi Edm

I have raised also as follows:

https://en.community.sonos.com/ask-a-question-228987/sonos-and-samsung-earc-compatibility-issues-6844762

 

D
Userlevel 1
Badge

Hi, I've got the same TV as you and I'm having the exact same problems - It's all well and good that Sonos is saying the difference we are missing out on is negligible however when I use my Arc with my Xbox One X I have a horrible audio delay, which i believe i could fix if i set the TV audio to Pass Through mode - Unfortunately this is only a feature available through eARC mode which we're unable to use! I've been in touch with Samsung a few times about this issue and they just keep sending me back to Sonos claiming that as far as they can tell there are no issues on their end.

E
Userlevel 3
Badge +5

@ekwok Are you saying that it all works as it is supposed to for the topic starter as he does have Atmos via DD+ on Netflix - the only way it is possible to get Atmos you are not using a 4k Blu ray?

@106rallye Yes, that’s right.

I read that streaming services stream lossy DD+ Dolby Atmos only.

To get lossless Dolby Atmos, we need bluray and eARC or Arcana.

Having said that, it seems the new Samsung has some bugs there. The need to turn off eARC for any sound to come through is not right.

N
Userlevel 7
Badge +18

Is there any firmware update needed for the TV?Have you also asked Samsung for help? What did they say?

106rallye
Userlevel 7
Badge +17

@ekwok Are you saying that it all works as it is supposed to for the topic starter as he does have Atmos via DD+ on Netflix - the only way it is possible to get Atmos you are not using a 4k Blu ray?

E
Userlevel 3
Badge +5

Netflix only streams DD+ Dolby Atmos. 

Airgetlam

Moderators, this belongs in the Home Theater area of the forum.

Bruce
F
Userlevel 1
Badge

Hi Daryl,

 

I have the same set up and brought both together for eARC functionality. Unfortunately I have the same issues as you.

 

I really hope Sonos can find a fix for this.. 

W
Userlevel 3
Badge +2

You’re not alone. Here a LG C9 OLED with Sonos ARC with audio delay. I think it has more to with the tv then the Sonos as the audio is delayed which I think is caused by the tv rather then by processing the audio in the Sonos ARC. 

D
Userlevel 1
Badge

My setup is a Samsung Q95T and the Sonos Arc. For some reason my Q95T is only picking up the Arc as a HDMI Receiver despite the fact that the supplied HDMI cable that came with the Arc is plugged directly into my TV's HDMI3 eARC port. 

 

As my TV is unable to pick up the fact that I have the Arc plugged in as an eARC Receiver I cannot enable the option to allow audio pass through, which I believe is causing audio delay.

 

Samsung have told me that the problem does not lie on their end and have advised that there is nothing they could do to fix it themselves, they've just sent me to Sonos

 

I purchased the TV and the Arc together because I was excited about the fact that they would work well via the New HDMI eARC input, experiencing such terrible audio delay isn't really what I expected after spending so much money. If I'm unable to get this fixed I'd rather return the Arc and get my money back.

Reply


Terms & ConditionsCookie settings