Question

Unable to set up google assistant

  • 21 September 2019
  • 33 replies
  • 10547 views
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33 replies

Sebastien D.
Userlevel 4
Badge +11

Hi @jeciwould ,

Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue. Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.

 

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P
I’m having the exact problem. Called support and they told me to re-boot both router and speaker. However that has not helped at all.
have also tried to connect GA to Sonos with my IPad but without luck.
patience...
J
Userlevel 4
Badge +3

As others have said, I couldn’t add Google as a voice assistant via the Sonos app, it started the setup process and then just took me to a Sonos 404 web page.

 

I just used the Google Home app/ Add Device ( + icon top left ) and then add Sonos from there.

setting up Alexa from within the Sonos app worked fine.

D
I have the same problem :(
i have rebooted my router. Still not Worning

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J

I’m having the same problem and it’s driving me crazy.  I might have to return this.  Can’t find updates or solutions. 

C
Badge
I have submitted a diagnostics report with Sonos on this one. I will update this thread with any progress.
Ken_Griffiths
CRC77,

I haven’t tested this myself recently, so can’t say if it might be a temporary service outage, but did you perhaps try rebooting both the local router and the speaker that you’re trying to add the GA to? Sometimes a reboot will resolve such issues, but it’s worth rebooting both the router and the speaker.
Ken_Griffiths
Also if you have any other WiFi access points, it’s worth switching those off temporarily, so that the mobile controller and speaker are both connected via the main router.
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