how do i stop google assistant using tunein


I listen to my music through Sonos speakers and use Google assistant on  hubs to voice control these.

Up until this week BBC radio was available on TuneIn the radio app which Sonos used to radio stations. This now doesn't work which is fine as it advised I linked BBC sounds . I can listen to the BBC through the Sonos app all good. Problem is if I ask assistant to play BBC  radio 1 on sonos the reply is " playing BBC radio 1 from tune in " this results in silence .  I've deleted TuneIn from Sonos and it's still doing it. Even if I use the command "play BBC radio 1 from BBC" it either doesn't understand or just gives the same playing from TuneIn reply.  It also does it for all stations like radio X or heart . What command can I use or change stop assistant using TuneIn ?

Thanks sarah


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I had a reply from the Beeb:

“We’ve had a response from the product team and they have confirmed that there is currently no access to BBC streams via voice using Google Assistant on a Sonos speaker, this is currently being discussed with Google to resolve. BBC streams can however be accessed using Amazon Alexa on a Sonos Speaker.”

I spotted that one of the BBC team had posted something similar on another thread here.

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Alas - no. My understanding (which is very limited) is that (i) it is a common problem and (ii) it is not down to Sonos. I think it is a BBC Sounds issue. Do you have the link that you used to contact them - I will add my voice and perhaps others can too so it hopefully then does becomes a known problem! 

Try reporting via: https://www.bbc.co.uk/sounds/help/contact-sounds-help/#/Need%20more%20help?

I used the options: BBC Sounds - UK - Report a fault - Smart speaker - Sonos - Streaming programmes

I'm playing slow email ping-pong with them, they keep asking for small extra bits of information like firmware versions etc...

It definitely is disappointing that Google restricts this ability from being used on Sonos’ enabled devices.  I guess they feel the need to reserve some things for their own hardware?

This feels like a Google problem with a healthy dose of BBC and Sonos not being that bothered that it annoys everyone and passing the blame around. “Use Alexa” is not the answer. Get it fixed!!!

Well, you’re mostly right, in my opinion. It is a Google problem, they’re the ones who need to fix it. Sonos doesn’t have any control over that. 

Also having this issue with local radio stations. Have removed tune in from everything and still google assist attempts to play tune in for everything.

Yeah what is going on with this. Now when I say ‘ok google play radio one’ it says, ‘ok playing radio one on tunein, sorry i can't find what you asked for’ - this is really frustrating!

What happens if you say “OK Google, play radio one on BBC Sounds’?

If you ask it to play from BBC Sounds it still tries to play from TuneIn. Explicitly saying “Play BBC Sounds" responded with “voice actions are not available for that app”.

Thanks for testing that. Curious, I’d probably want to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Same issues. Anyone found anything? I saw some complicated workarounds on another post but they looked a real pain.

Hate having to have my phone with me to get radio! 

Same issue here. 

Same here. And it’s v tedious. Love to know the fix!

Ditto can't seem to find a way to persuade Google/Sonos to use BBC Sounds rather than Tube-in to discover stations.

 

Hope this is not another long term Sonos issue. Must say I have wall to wall Sonos at home  but at work Google speakers which just work!

Same problem here. I’ve also deleted all previous Google assistant activity in the hope it clears the cache …

Userlevel 1

Same problem here. I’ve also deleted all previous Google assistant activity in the hope it clears the cache …

Did this work? I've also got the same problem, it started about two weeks ago. I've come at it from the other direction and raised a support call with the BBC, but they're just replying with generic troubleshooting information and at the moment they don't list it as a known problem.

Alas - no. My understanding (which is very limited) is that (i) it is a common problem and (ii) it is not down to Sonos. I think it is a BBC Sounds issue. Do you have the link that you used to contact them - I will add my voice and perhaps others can too so it hopefully then does becomes a known problem! 

I’m so pleased to see this topic come up as I’m having the same problem via google assistant.. However, there doesn’t seem to be a solution at the moment . 😏. I’m going via the sonos app to bbc sounds and getting bbc national/local radio stations that way.

It would be a lot more convenient via a voice command though.

Have deleted tune-in radio service from sonos app but it still tries going that way. I would imagine that a reset of the sonos app would probably get rid of tune-in  but I’m not keen on doing a reset

Same issue here. It's defo a Sonos/assistant/voice command issue. Works ok with a Google speaker 

 

I wonder if Sonos will get this resolved 

It’s so dumb. I’ve almost given up asking. Every now and then i’ll give it a go, just to see if it’s been fixed, but no. Have to get the app out click about for a while.

I’ve been really disappointed with my sonos to be honest. 
 

wasn’t aware till I bought it that it was Google assistant so you couldn’t group with other Google speakers and there would be all sorts of bugs like this. In this case sounds like a bbc issue but one of things I really wanted from the Sonos. Super annoying. 

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