how do i stop google assistant using tunein

Ha!   Thought I was going mad this morning.  My daughter asked if I wanted to buy her Sonos speakers as it was so easy playing radio 6 by just asking her Google speaker.  I thought surely you could link Sonos to assistant then ask in the usual fashion....tried myself and up comes BBC radio cymru....why?  Is it the first radio 2 in the list of UK BBC 2's.   Bloody hell, pia

Anybody sent a message to Patrick Spence himself (Sonos CEO)?

Considering how much BBC are currently pushing this functionality on R2 it really would be nice if it worked on Google assistant. I really don’t think this is a Sonos thing, we have the same thing on various Google/Nest hubs. If asking to play BBC Radio 2 or any other permutation (including from BBC Sounds) we just get BBC Wales 2 from TuenIn. Can’t see anywhere to a) tell it to use BBC Sounds or, b) tell it not to use TuneIn.

Hello, 

sorry not to have better news on this issue. We would like to enable Google Assistant to work with BBC Sounds on Sonos, but unfortunately we are not able to (it requires Sonos to do work which is not forthcoming). The Cymru2 stream playing is actually an anomaly itself. We will continue to try to rectify but its not within our control.

Hi All,

Me again,  I emailed "the ceo" using Sonos' link om their support page. I'll paste the reply below but in tldr fashion: 

- Sonos are not fixing it

- Sonos say it is not their fault 

- They don't seem to acknowledge the importance of this

So MY SOLUTION:

- i have put a google nest speaker next to my sonos unit and use it for everything assistant related 

- i have switched Sonos to use Alexa instead of google assistant and this supports bbc sounds with no problems

- im actually pretty happy with this setup overall because the google nest hears me better than the sonos One gen2 did and seems more reliable with shopping lists etc, and Alexa on the sonos seems more reliable with asking for playlists, or spotify tracks or radio stations too so best of both worlds

- for google loyalists, I am one too and this is the first time i had to use Alexa

- it also let me finally use my ring doorbell system with Alexa as had never done this before.

Hope this helps!

The email back from Sonos:

Hello XXXX

Thank you for taking the time to reach out to Sonos. 

My name is Ünal, and I'm an Escalation Specialist on the Customer Experience team here at Sonos.
Our CEO, Patrick, let me know that you had contacted us and asked me to reach out to you in order to be of assistance.

Thank you very much for your kind words! 

I understand that you are having difficulty using your Sonos system and the voice assistant from Google when you try to listen to BBC Radio, which can be frustrating, and I would like to let you know that the feature to play BBC Radio via a voice assistant does not work on Google Assistant given that BBC has changed the way they handle their radio stations. They make announcements about this change even on their own radio stations. If you're a listener of theirs, you've more than likely heard the changes they make. 

As BBC are making changes to the way they distribute BBC radio services, we recommend that if you are listening in the UK you add the BBC Sounds content service to your Sonos app for continued uninterrupted listening. If you are not in the UK we recommend you install the BBC Sounds app on your mobile and cast it to your Sonos device. For further information please see here https://www.bbc.co.uk/sounds/help/questions/recent-changes-to-bbc-sounds/shoutcast-closure.

Besides, the commands that Google Assistant accepts are not controlled by us. Everything is controlled by the Google team. They also determine what actions the Google Assistant can perform. 

As my colleague told you, we will treat this matter as a feature request. I want to assure you that all of these requirements go forward to our engineering team, who will take all necessary actions to try to add the features requested by customers to Sonos products. I can't promise that this will happen as it is a more sensitive situation due to the changes the BBC are making.

Your case number is xxxDELETEDxxx.

I would like to thank you in advance for your understanding. 

If there is anything else that I can help you with, please let me know and I will be more than happy to assist you! 

I wish you a great rest of the day! 

With best regards,

Ünal C

Hi everybody,

For information we now have the same issue in france with France Inter  radio ( Radio France). 

It seem’s Radio France just stop the collaboration with tunein. But sonos keep on using Tunein to stream radio. I cannot find any solution to stream France inter radio using GOOGLE Assistant on Sonos roam and when asking “ hey google play france inter” ... 

So I don’t know whether this is down to Sonos or Google or a bit of both. Point is, it’s not been fixed for over a year, so that’s a mark down to Google and Sonos both. I found this thread when trying to work out the same thing, and was pleased to find it’s not just me. It was the latest in a series of little niggles I have found with Google Assistant, which I really wanted to like but seems to have too many glitches. There’s an easy fix, though: I switched from Google Assistant to Alexa. All problems swept away. “Alexa, play BBC Radio 4” works. “Alexa, play Guards! Guards! on Audible” also works. And the voice responses are much faster from Alexa. Sorry Google -- sort your s**t out and I might come back, but in the mean time Alexa has stolen your crown.

Also having this issue with local radio stations. Have removed tune in from everything and still google assist attempts to play tune in for everything.

If you ask it to play from BBC Sounds it still tries to play from TuneIn. Explicitly saying “Play BBC Sounds" responded with “voice actions are not available for that app”.

Same issue here. 

Ditto can't seem to find a way to persuade Google/Sonos to use BBC Sounds rather than Tube-in to discover stations.

Hope this is not another long term Sonos issue. Must say I have wall to wall Sonos at home  but at work Google speakers which just work!

Did this work? I've also got the same problem, it started about two weeks ago. I've come at it from the other direction and raised a support call with the BBC, but they're just replying with generic troubleshooting information and at the moment they don't list it as a known problem.

I’m so pleased to see this topic come up as I’m having the same problem via google assistant.. However, there doesn’t seem to be a solution at the moment . . I’m going via the sonos app to bbc sounds and getting bbc national/local radio stations that way.

It would be a lot more convenient via a voice command though.

Have deleted tune-in radio service from sonos app but it still tries going that way. I would imagine that a reset of the sonos app would probably get rid of tune-in  but I’m not keen on doing a reset