Question

Google assistant problem. content isn't available


If I ask google home mini located in the kitchen to play a specific song in another room, ie living room, it says that the content isnt available and it cant perform that action. Cant remember the actual words used. But if I go into the sonos app and search the song, it is available and can be played. Is there any way around this?

42 replies

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Hi, can we please get a status update from the sonos developers as to progress and timelines for a fix? 

Still broken. I wonder when the new Google Home speaker is out.

Userlevel 5
Badge +16

Hello @nathan.a,

Welcome to the Sonos community and thank you for reaching out with your diagnostic confirmation number. 

I’ve looked over the diagnostic that you’ve sent and in and I can see that the ZP80 is wired in to your network but your other ZP100s are all communicating directly to your Google WiFi/Nest mesh network.

  • How far are the ZP100s from each other and from the ZP80? What happened to the Boost that was operating in your Sonos system before?
  • Is your “Lounge” player wired to a switch or directly to your router?
  • Is this playback failure universal or are there some artists/services that Google Assistant will play? 

 

So to my configuration is that I have youtube music as default service and as service for google assistant. I've asked my speaker (one) to "play smooth jazz on youtube music". The speaker replied "ok playing smooth jazz" and then "sorry I can't find what you've asked for". That command works just fine on my mobile and there it find a smooth jazz playlist. The diagnostic is 929026332.

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Hi there, 

Please note, when we give voice commands, we never wish to add the room location (of sonos) to the command. We simply have sonos selected as the output speaker. So, we want to say "hey Google, play jimi hendrix", not "hey Google, play jimi hendrix in the lounge". It's too unwieldy. That said, even trying the command with the sonos suffix failed (see logs). 

We never use napster. That was a legacy subscription I had when we first invested in sonos. I've just removed it. Makes no difference to the problem. 

Our home was built in 1907, so a lot of brick walls and plaster. Sonos is spread over two floors. 

I've tried renaming the Google lounge speaker to den and then asking it to play jimi hendrix on sonos lounge. Makes no difference. Diagnostic submitted: 1854545001. 

 

Other things I've noticed:

In the sonos app > services and voice:

Whilst I have added Google voice assistant, it still shows as "+ add a service". I've obviously added it, and when I read it it says your assistant is ready to use. 

 

Sonos runs on channel 11.

Nest 5ghz channel 36

2.5ghz channel 6

 

The sonos and Google homes are named as follows, per room:

Lounge (aka living room) :

Sonos: Sonos Lounge 

Google Home: Living room speaker

 

Kitchen:

Sonos: Kitchen Sonos

Google Home: Kitchen wifi

 

Master bedroom:

Sonos: Bedroom

Google Home: Google bedroom speaker

 

Bathroom:

Sonos: Bathroom Sonos

Google Home: none

 

Study:

Sonos: Study

Google Home: study speaker

 

Is there any other recommendation before re-adding the boost? I'd rather not have to re add the boost, as it will sit literally right next to the zp80 and will take up another plug socket, but will do if that is the only answer. 

 

Thanks 

 

Nathan 

Userlevel 5
Badge +16

Hello @nathan.a,

Thank you for all the leg-work you have done on this matter and at this point I am inclined to agree with you.

Though your current system is not perfect, we’ve exhaustively ruled out network lag in your case as a likely source of this issue. Its entirely possible that a minor change in either software environment could have disrupted this function.

I hope we can find a solution going forward since this is key to how you use your system. 

For right now, monitor the system for any changes and keep us posted. 

I have this problem. I asked the Google Assistant in my Sonos one to play lovely day by bill withers. The response says "sure, playing lovely day on Google play music" then after a brief pause, "sorry, I can't find what you asked for

Userlevel 5
Badge +16

Hello @astachowiak

Thank you for submitting a diagnostic report from your set up. 

It looks like you are running your Sonos system on WiFi where you have multiple networks, is it possible to test your Google Assistant with your Sonos One wired to the main router?

Please submit a follow up diagnostic from your system after testing playback for at least five minutes and then post the number here so we can compare the behavior.   

Userlevel 5
Badge +16

Hello again @nathan.a.

Thank you for the updated diagnostic. If you have the Boost wired to your router, is it possible ton move it further than 30cm from your ZP80 and your main router? 1 meter would be sufficient for testing purposes. 

I can see that your Play: 5 came back in with your Boost connection though your system is still in what we call a “mixed-mode” which can cause communications issues. Moving the Boost further away from the ZP-80 may resolve this issue

While you don’t need to have any player wired to your network, a wired connection is generally going to be more reliable. The Boost can help carry information to other Sonos players even if it is not wired in but there must be a wired connection to some other Sonos product in your system, like your ZP-80.

You can learn about the difference between a wired and a wireless set up here.

If you would like to return this to a wireless set up, the Boost won’t help you but the connection would be uniform.

I think the interference in your home isn’t helping but I do not at this point have a reason to believe that it is the root cause of this behavior. This is something we may want to keep an eye on and test the limits of.

Do you use any other music streaming services that could be added to Sonos like Spotify or Youtube Music?

Userlevel 7
Badge +26
Hi batchelormh, in the Google Assistant app, have you set your preferred music service? Is it the same one you're trying to use to play music on Sonos using the Sonos app? If you're using Google Play Music free, the uploaded tracks aren't available to play directly using voice control.

Some more details on what services you're using and what you're trying to play would be helpful to pinpoint what's going on.
HI Ryan,

I have the google subscription paid service. This is set as the preferred music service for both sonos and assistant.
Userlevel 7
Badge +26
Great, thanks for the details. Think you can try to recreate this issue and let us know the command you tried? If so, can you also submit a diagnostic under More > Settings > Advanced Settings and let us know the number that comes back?
I will do this, but will have to wait until tomorrow as nit home right now. Thanks
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Sure, I'll move the boost a little further away. 

The play 5 came online because I turned it on.

No we don't use Spotify etc. We just have a subscription to Google play music. 

Userlevel 4
Badge +3

I have done some more testing. For clarity I am using SONOS S1 software. I have the family plan for Google Play Music/You Tube Premium

I have multiple rooms with SONOS and each room has a Google Home Hub (or Home Hub Max) that I use for voice control.

Each Home Hub has the SONOS device in that room set as the default speaker. 

The default music provider is set to Google Play Music in the Google Home app/Google Assistant app

Each room gives the same results. 

“Hey Google, Play the Beatles” - it works

“Hey google, Play Jimi Hendrix” - it does not work

When the default speaker for the room is set to the Google Home Hub in that room then It works flawlessly and I can listen to Jimi Hendrix with no problems. That would point to a problem with the integration between SONOS and Google since the search works for some artists but not others. As you might expect I can oplay Jimi Hendrix normally from the SONOS app search and also using the Google Play Music app.

Furthermore, when I change the default music provider (in the Google Home App/ Google Assistant app) to Spotify it works and I can play Jimi Hendrix. When I set it to You Tube Music it also works but it only played 3 Hendrix songs from random compilation albums so not an ideal solution. When the default music provider was set to “No Default (use the accounts preference on the shared devices)” It responds with “playing Jimi Hendrix from Google Play Music on *SONOS room name*, sorry I can’t find what you are looking for” and fails to play. 

In ALL situations I am unable to play BBC radio. It always says ‘playing BBC Radio 4 from Tune In on *SONOS room name*, sorry I can’t find what you are looking for” even when I have removed Tune In as a service in the SONOS app. 

Diagnostic number: 1635529013

 

 

 

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Hi Jean, 

Thanks for your quick reply, much appreciated. 

We upgraded to a mesh router system as sonos couldn't cope with a wifi range extender (it was confused between the two separate networks that the extender effectively creates). That was our principle reason for upgrading network. 

The zp80 is wired into a switch which is wired into the Google nest wifi router. 

The other zp100s are all WiFi. They're intermittently spread throughout the house and all discoverable via the sonos app. 

I removed the boost when we upgraded to the mesh WiFi. 

Previously, the wiring was as follows:

Virgin router->ethernet cable->boost, with the zp80 and zp100s all connecting to the boost via WiFi. 

Now:

Google mesh router->ethernet cable->switch->ethernet cable->zp80. We changed the location of the router (to the other side of the room where the broadband cable enters the property), so I figured that with a zp now being wired to the router, we no longer needed the boost. If that's incorrect please let me know what the best config would be with router+switch+sonos boost/zp. 

The playback is intermittent, as you can see below. 

Best regards 

Nathan 

Assistant

Said stop

17:56 • Details • 

Assistant

Said play Jimi

Sorry, I can't find what you asked for.

Alright, The Jimi Hendrix Experience from Google Play Music. Playing on Kitchen Sonos…

17:32 • Details •  • 

Assistant

Said play Jimi Hendrix in the kitchen

Sorry, I can't find what you asked for.

Alright, The Jimi Hendrix Experience from Google Play Music. Playing on Kitchen Sonos…

17:25 • Details •  • 

Assistant

Said play Jimi

Sorry, I can't find what you asked for.

OK, The Jimi Hendrix Experience from Google Play Music. Playing on Kitchen Sonos…

17:24 • Details •  • 

Assistant

Said play Stereophonics

Sure, Stereophonics from Google Play Music. Playing on Kitchen Sonos…

17:05 • Details •  • 

Assistant

Said play Jimi Hendrix

Sorry, I can't find what you asked for.

Sure, The Jimi Hendrix Experience from Google Play Music. Playing on Kitchen Sonos…

17:05 • Details •  • 

Assistant

Said play Oasis

Sure, Oasis from Google Play Music. Playing on Kitchen Sonos…

17:05 • Details •  • 

Assistant

Said play Jimi Hendrix

Sorry, I can't find what you asked for.

OK, The Jimi Hendrix Experience from Google Play Music. Playing on Kitchen Sonos…

16:47 • Details •  • 

Assistant

Said play Jimi Hendrix

Sorry, I can't find what you asked for.

Sure, The Jimi Hendrix Experience from Google Play Music. Playing on Kitchen Sonos…

16:46 • Details •  • 

Assistant

Said play All Along the Watchtower by Jimi Hendrix

Sorry, I can't find what you asked for.

Sure, All Along the Watchtower from Google Play Music. Playing on Kitchen Sonos…

16:41 • Details •  • 

Assistant

Said play Jimi Hendrix live at the BBC

Sorry, I can't find what you asked for.

OK, Hear My Train A Comin' from Google Play Music. Playing on Kitchen Sonos…

16:41 • Details •  • 

"Reconfigure your home network to accommodate our broken integration". Ridiculous response.

I've been able to get this working by using album name and artist. Hopefully that's helpful to others here. Non gpm services don't have the same issue

I’ve got the same problem with the BBC radio stations now as well. “Sorry I can’t find what you are looking for.” It works via the Sonos app.

Hey guys, I’m getting the same issue with certain artists (e.g “City and Colour” and “Jimi Hendrix”). I have actually tried GA with Deezer and YouTube Music and have had the same issue others reported.

It looks to me like a music catalogue region mismatch between Google and Sonos.

The reason why I say this is because I noticed that when I had issues with YouTube Music, in the Sonos controller app it attempted to play the song but gave an error about the location of where the music was being played.

PS I am in Australia. It would be interested to note whether this is an issue for users outside of the US.

Maybe somewhere in the integration a US region is hard coded or assumed?

Userlevel 7
Badge +20
I have the same problem. I am a paid subscriber to google music. My daughter can request and play content on her google home mini, but the same request on any of our Ones is met with the GA saying “sure playing X,” a pause, and “sorry I can’t find the content you requested.” Ran a diagnostic. The number is: 1935257399.

Hi there,

Thanks for sending in the report. I see that your system is connected through a Google Wifi system. Google Wifi systems often run their wireless access points on different wireless channels. This can make it hard for the Sonos system to stay in communication, and may lead to errors like you've described. If possible, try setting all of your access points to the same wireless channel.

Another option is to switch your Sonos system over to the mesh setup by wiring in one of your speakers, or a Boost, to your Google hub using an ethernet cable. This will place your Sonos system on its own wireless network and may help.
I have a similar problem.
Have Google Play Music subscription, able to use it on all devices, can't use it on Sonos. I get "Sorry I can't find the content you requested".

I am having exactly the same problem 
This is on YouTube music 
I have two sonos 1..one SL and one  
They are paired for stereo and unhappy that I can't play the music I want
When I say hey google play latino music on YouTube music it says playing Latin music and then it says sorry can't find what you're looking for.
I am in Australia. And have tried running the one on Ethernet and nothing the same message
Are the developers looking into this? Is there an eta?

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I have the same problem. Running google nest wifi with sonos kitchen zone player as the output speaker from the Google WiFi point in the kitchen l. The lounge sonos is ethernet wired into the Google wifi router.

I ask for a song. It says "sure playing x track from Google play music, playing on kitchen sonos. Sorry I can't find what you asked for". It's intermittent. I say that, it's probably 90% failure, 10% success…

Interestingly, when you choose the output speaker to be itself (I. E. the nest wifi point in my kitchen in this case) it finds the requested track fine. 

I have a Google play music subscription. It's an authorised service in sonos. I've just reauthorised it. No better.

I have submitted a diagnostic. Number 1578472658. 

Best regards 

Nathan 

Userlevel 5
Badge +16

Hi @nathan.a,

Thanks for your detailed response, unfortunately if there are images in your reply post, they seem to be broken.

What I can see is that Google Assistant doesn’t seem to like either Jimi Hendrix or second wave Brit-pop which I personally find rather disappointing.

  • Can you try asking for a more generic music request and specify playback in the Lounge? 
  • For example “Hey Google, Play Music in the Lounge”, then “Hey Google, play Jimi Hendrix in the Lounge”
  • If you could  submit a diagnostic after these two tests, be sure to include the confirmation number so that I can look over the results .
  • Are you able to successfully playback these artists on Sonos using the Sonos app rather than the Google Assistant voice commands?

I am having you test to the Lounge since it is wired directly to your network, It is wired directly to the primary Google node, correct?

It’s generally not a good idea to have players split between a wired and wireless-set up. You may want to disable the WIFi interface on your ZP-80 in this instance, but hold off until we can resolve this playback issue. We may yet need to return to a Boost set-up as a whole. 

  

Hi,

I’ve noticed similar issue when asking Google Assistant on my Beam to play some specific albums (usually film soundtrack), but it works fine when doing the same query on Google Mini (where playback is done on Google Mini) or when asking playback to be done on Chromecast. I’m located in France and do my request in French but this translate to :

  • on Beam: “ok google, listen to “Reine des neiges” (ie Frozen)” => “ok, I’ll play “Reine des neiges” on Deezer” => “sorry, I can’t play this”
  • on Beam: “ok google, listen to “Reine des neiges” on Chromecast” => “ok, I’ll play “Reine des neiges” on Deezer on Chromecast => it starts the playback properly
  • on Google mini: “ok google, listen to “Reine des neiges” => “ok, I’ll play “Reine des neiges” on Deezer” => playback starts on Google mini
  • on Google mini: “ok google, listen to “Reine des neiges” on Sonos => “ok, I’ll play “Reine des neiges on Deezer on Sonos” => “sorry, I can’t plan this”

Of course, playback from Sonos application works fine. Google Home is properly setup in French (France) as language. This is extremely furstrating because some queries always work (listen to “Queen”) but very often, asking for a specific album fails (it seems to be more often for soundtracks, when we don’t state the exact name of the album, even if the response properly states Google Assistant found the right album to play.

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