Google assistant: I can't do that here but you can ask me to play it on one of your other devices Sonos

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53 replies

A

Duplicate device/room names was the problem for me too. I removed all the Sonos entries in the google assistant app and then re-added my current speakers, and now it works more or less perfectly. 
 

J
Thanks Tapiocapioca - i will try this too. what do you mean when you say you “went to the skill of Sonos”? Is there an alternative way to interpret/explain what you mean? Any extra detail would be much appreciated. Many thanks
O
Userlevel 1

I think I’m closer to a breakthrough. It does has something to do with the name. If I say “play Tom Petty radio” it doesn’t work but if I say “play Tom Petty radio on “patio” it works. Patio is the name of my Sonos device. 
 

 

Mark P
Userlevel 5
Badge +14

Hi @OARfan24.

Welcome, thank you for reaching out to Sonos Community.

Here are the list of commands to control Sonos with the Google Assistant.

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

 

Help others find useful content by clicking the like button and selecting the best answer to your question
M

Hi @OARfan24.

Welcome, thank you for reaching out to Sonos Community.

Here are the list of commands to control Sonos with the Google Assistant.

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

I still cannot issue a command to a Google Nest Mini as follows:
”Hey Google, play playlist Super Awesome on bedroom Sonos”.

Response:
“I can't do that here but you can ask me to play it on one of your other devices Sonos”

 

Specifically from Google Nest Mini this does not work. However, all of the following do work:

  • From the Mini I can play album or song or artist and target a Sonos in a different room.
  • From a Google Assistant on a Sonos One I can play a GPM playlist directly on the Sonos One.
  • From Google Assistant on a phone or tablet I can target a Sonos device with a GPM playlist.

 

M

I'm getting the message from Google 'I can't do that here but..." only when I ask it to play one of my google play playlists on a Sonos target. If I ask it to play a specific track or even just artist it works fine, but it won't play any of my playlists. I have a paid Google Play Music subscription. It was working when I first set up Sonos zones as default playback locations when that became possible, but has not worked now for over a month. 

I’m having the same issue with GA targetting a Sonos with a GPM playlist. Does anyone else? I spoke with Sonos today via chat, and I was told sending playlists from Google Assistant to a Sonos is not supported. I was advised that as per this article, playlists are not supported with Google Assistant. You can play artist, album, song or genre.

https://support.sonos.com/s/article/3490

 

This is certainly true for me as those work, but playlists do not. What’s a bit strange is that in some cases I did get a playlist to play to a Sonos, but not the one sonos expected, and I couldn’t repeat the process. Everyone in this household heavily utilizes playlists so this is pretty disappointing. 

I did some further testing. This doesn’t appear to be a limitation with Google Assistant. Rather, it’s something to do with Google Assistant on a Next Mini. I did these further tests

 

  1. Integrated Google Assistance with a Sonos One. From there, I am able to play a Google Play Music playlist to that Sonos just fine. I am also able to send a GPM playlist to any of the other Sonos in the house that aren’t voice integrated (Play:1).
  2. Using Google Assistant voice control on a phone or tablet I am also able to send GPA playlist to any of the Sonos in the house.

 

So, this appears to specifically be an issue related to (at least in my case) integration with the Nest Mini.

A

Hi @mcfc4heatons.

Currently, there are no outages to report. If you are currently experiencing issues with your Google service, please submit a diagnostic report and reply with a confirmation number and I’d be happy to take a look.

M
Badge +2

Hi : diagnostic number is 1874054287

thanks

P
Userlevel 3
Badge +4

Iam having trouble with duplicate sonos devices again in google home…..

Default sonos speakers won’t stick to google speakers either…..

Un linking sonos from google assistant, leaves my sonos devices showing, then if i link sonos again it re-adds them and doubles up sonos devices…

 

Trying google re-syn devices, gives “sorry sonos can only be by the user that added it in google home app”.  Iam the user that added it…….. (edit - turns out it wasn’t as far as google was concerned, it was my wifes account)

 

My phone was my wifes, so changed to her as user in google home, tried re-syn and no longer gives above syn error, go into devices and sonos is still linked, un link and finally duplicates are removed.

That’s seems to have sorted it, default sonos speakers seem to stick, no duplicates.

So i didn’t understand what the re-sync comment meant…..

 

Now onto re-syn hive that gives warning as well ;O((

 

M
Badge +2

Same issue, Deezer, Google Home MIni & Sonos - yesterday worked perfectly with voice commands, today I’m getting this.

‘I can't do that here but you can ask me to play it on one of your other devices’

Tried unlinking, relinking, resetting, Deezer, Sonos, Google Assistant etc etc ...  TBH, I think I’m done with Google Home devices as it seems to be one issue after another, can anyone tell me if an Echo Dot is an easier set up and more reliable with  Deezer / Sonos?

D
Userlevel 5
Badge +8
I have never tried to group my Sonos One to Google Home speakers, and I don't have any phantom speakers. The transcript from Google Assistant shows that it hears the exact same thing every time I say it - but sometimes it works and sometimes it doesn't.
J

I have the same problem “I can’t do that here”  when I try to play spotify on my sonos one. 

I’ve tried pretty much all tips from this thread.

Did anybody manage to solve the issue?

J
I’m having the exact same issue: got an email from Sonos saying google assistant now available in Australia so I disabled Alexa and installed Google but it won’t recognise any request associated with playing music even though my Spotify is linked as default service and plays fine on my google mini. Have checked all languages are the same so that’s not the fix. Amazing and frustrating that this bug exists ...
M
Userlevel 4
Badge +3

I have the same problem

Can you test the following; 

using a Google Nest (or mini) with your SONOS device set as the default speaker. 

Default music service as GPM

‘Hey Google, Play Jimi Hendrix”

“Playing The Jimi Hendrix Experience from Google Play Music on KITCHEN (my SONOS device), Sorry, I can’t find what you asked for”

Nothing plays

“Hey Google, play The Beatles”

“Playing The Beatles from Google Play Music on KITCHEN (my SONOS device)” and The Beatles her Comes the Sun begins to play on my SONOS device as expected.

I can only conclude that SONOS has something against Jimi Hendrix

If I remove the SONOS as the default speakers then it all works fine.

I am then forced to choose between voice control and using Google speakers or no voice control and using SONOS speakers Well done SONOS.

106rallye
Userlevel 7
Badge +17

Or well done Google, which supplies different services and seems to favor its own devices…..

M
Userlevel 4
Badge +3

Or well done Google, which supplies different services and seems to favor its own devices…..

How so? You think that Google have programmed this? the GA devices plays the stream and passes it to SONOS for output and it fails only with Jimi Hendrix? It used to work. It now does not. It does not work for radio streams either. SONOS and GA has deteriorated over the last few months. 

It will play one artist and not another. consistently. repeatable. You would think that after 2 months that SONOS software guys might be able to come up with a solution - they are apparently aware of the issue and working on it

 

D
Userlevel 5
Badge +8
Mine did that yesterday within a Google Assistant routine playing a Sonos favorite radio station I use every day. I tried it again a few minutes later and it was fine again. Totally random.

It seems to be mis-reporting an underlying transient issue.
Mark P
Userlevel 5
Badge +14

Hi @Nivamir.

Welcome, thank you for reaching out to Sonos Community and sharing your experience and workaround.

If you need help with any other information, please be sure to let us know.

 

Help others find useful content by clicking the like button and selecting the best answer to your question
P
Userlevel 3
Badge +4
Google assistant keeps a log of everything you ask it in "my activity"
In GA press on your photo, then 3dots to RH corner, then my activity.
You should be able to read what GA thought you said.
B

French American Beat's solution worked for me too.

S
Userlevel 2

I'm getting the message from Google 'I can't do that here but..." only when I ask it to play one of my google play playlists on a Sonos target. If I ask it to play a specific track or even just artist it works fine, but it won't play any of my playlists. I have a paid Google Play Music subscription. It was working when I first set up Sonos zones as default playback locations when that became possible, but has not worked now for over a month. 

N

@Mark P thanks for the response.

 

Just after posting this workaround, the same issue actually started occurring again. Before it never worked, now it seems to randomly work and randomly give an error.

Would be great if someone from support could reach out to troubleshoot.

N
I have the same problem. Every time i ask google to play a song og start a spotify playlist, it tells me that it cannot be done on this device. But if I tell it to «play» google starts playing one of my playlists (seems random which one)

i have tried with just english as a primary language, with both english and Norwegian. And with only norwegian.

Any tips?
Ken_Griffiths
It might be worth double checking the language settings in the Google Assistant App “Profile icon (top right)/Assistant Tab/Languages”. See screenshot.

Also worth checking your Sonos Account profile at https://www.sonos.com/myaccount/profile/ (Note: check country setting, part-way down the profile page) the flag icon on the left side of the page is not relevant.

Check that the Sonos devices have been detected and are installed in your Google Home App under the Home Tab ...and if using a Sonos One or Beam device voice-assistant, make sure that the Google voice service is installed in the room settings.

Hope that helps.
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J
I have the same issue.
I've tried to remove and relink the assistant but that didn't help.
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