Cant get Sonos One to play Spotify Using Google Assistant

I have since called Sonos and they are aware of the problem. There is a connection issue between Sonos and Spotify in Australia and NZ. If you call Technical Support they will log your issue and send you a notification once the bug is fixed. At least we know there is an issue. They expect a quick fix on this thank goodness.

After disappointing experiences with Alexa on my Sonos One (usually says the Spotify service is unavailable) I now have Google Assistant telling me essentially the same thing (sorry, I can't help with that).

We waited months, years for some people, for Sonos to add Google Assistant as promised, the excuse for the extended delay being "we need to get it right", and it isn't right! Not good enough Sonos!

I'm just hoping this is a temporary implementation glitch that gets fixed quickly!

Hey anicol55

You're not alone - I am also having this issue. I saw a previous thread from someone overseas who found a fix by tinkering with language settings to make sure all matched (English - US) and it seemed to work for them but not for others. I am also not keen to change all of my settings to US including accent for the Google Assistant.

I can't seem to troubleshoot this issue either. Google Play Music works fine but Spotify unfortunately not.

I've had the same issue and it was driving me mad not being able to resolve it. But it appears as though it's a service problem rather than anything we can do to sort it out. https://status.sonos.com/ shows Google Assistant down for Spotify in Australia.

Hopefully it's sorted soon.

bought a new Sonos one the other day. Having the same issue with Spotify, when asking to play Spotify “sorry, I’m not sure how to help with that yet”. Everything is linked up to the same account, other commands work fine, it’s only spotify that seems to have an error.

Status page still says problems but I just restarted my Sonos and Spotify seems to be taking google assistant commands again?

Adding my voice to the ever growing number of people for whom this is happening....disappointing that the best Sonos can do ATM is a weblink with a 'partially degraded service' indicator...

Same here, just rebooted it and seems to be working

Hi...what did you do to reboot? Uninstall and reinstall or something else?

Rebooting Sonos means you just remove power, then plug it back in. Same for the Google devices. No need to uninstall/install anything.

Ok that’s easy, thanks. I will give it a try.

Rebooted and no dice. Pretty laughable that this still isn't fixed in over a week. It's a music speaker that no longer plays music.

For sure. For a premium product you’d expect premium software support.

Maybe try updating your sonos app (new update for iOS came out overnight in Australia), make sure your sonos app and google assistant are signed into the same Spotify account and then reauthorize your Spotify account from within the sonos app.

I received and email from Sonos explaining they are still working on a fix.

I did not receive the Sonos app update overnight.1

Do you have yours working @soundslave?

I do

I received and email from Sonos explaining they are still working on a fix.

I did not receive the Sonos app update overnight.1

Do you have yours working @soundslave?I do

Haha. Now I don’t. A couple of artists seem to take voice commands but nothing else does.

It appears to have randomly started working for me tonight with no other changes other than updating the app when I was at work today. Playing most artists on command, others require "on Spotify" on the end. I assume as the artist name isn't immediately recognised as music.

I’m experiencing this problem right now which I haven’t experienced in my months of owning my Sonos One speakers. Every time I ask google assistant (through Sonos) to “play music”, it says “I can’t do that here, but you can ask me to play music in one of your other devices”. But when I do the exact same thing through my google home speaker, it works. Is this a Sonos issue, or is this a google issue, or Spotify issue? Or all three?

I haven’t changed my Spotify account recently. I already unlinked and relinked my Spotify account to my Sonos and google home account. I’ve already unlinked and relinked my Sonos to my google home account.

If Spotify doesn’t work on my Sonos speakers through google assistant, I’m definitely losing a shit ton of functionality and would most likely sell my Sonos speakers.

Posting for visibility:

We have confirmed that there is currently a partial outage with Google Assistant.

If you follow the announcement I just posted over here, I will write another response in there once we are all back up and running. Thanks for your patience.

Hi all

There is a temporary outage that could be causing this, please monitor this page: https://status.sonos.com/

Same deal here in Victoria, Australia. Purchased 2 Play One's with the discount deal over the weekend.

As above doesn't recoginse my Spotify Premium account. Setup a trial Google Play account and got it working.

Really not good enough. These aren't cheap devices.

Does it work if you specify Spotify in the command?

eg “Hey Google, play some music from Spotify”

Got in touch with support and, over a few hours, went through a number of steps. No resolution.

Glad to know I'm not alone!

Just bought a Sonos one. I have Spotify Premium as my Default Provider in Google Home, it works on the 3 other google minis I have. But Sonos one keeps saying I am sorry I cant help with that, or I dont know how to do that.

If I change my default music service to Google Play Music it works perfectly ( still got a couple of days remaining on current subscription).

I have unlinked and relinked spotify on google home and the sonos app but nothing seems to work, anyone had a similar issue?

i have the exact same problem. Funny enough when I first set up google assistant with my Sonos Ones & Playbar it worked perfectly. Now all of a sudden google assistant on my Sonos does not know what to do. I tried through Google Play and works.

So what is Sonos doing about it? Do they ever respond? Funny you go onto their website and they are still promoting how it works with spotify etc. A bit of ‘false advertising’ at present!

status.sonos.com is STILL showing degraded performance for Spotify via Google Assistant in Australia. I first noticed that was the case on Friday night when using GA to play my playlists on Sonos One wasn’t working any more. It’s now an hour away from Sunday night and there’s been no change to the status. No way to click through from that status to more information, such as, you know, an ETA for fixing the issue. It’s not a good start for the recent addition of GA to Sonos here. It’d be nice if someone from the company would actually provide more info - I imagine there are a lot of frustrated Australian users out there.

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