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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26417 Topics
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mcwinterrContributor I
asked in Components and Architectural
Sonos Beam and Ones connection issue with Apple Airport Express

I have a Sonos Beam and two Sonos Ones, connected wirelessly through my 2nd Generation Apple Airport Express with the latest firmware installed. This setup has worked just fine until recently, when I upgraded to Sonos S2 and got a new cable modem. Now, when I launch the S2 app on iOS 14, it says that I’m “Unable to connect to Sonos” and Alexa and Spotify (the only two services I’ve connected to Sonos through the app) doesn’t work. I have enabled access to the “Local Network” under the iOS 14 Privacy settings, and I’ve also completely reset my Sonos speakers to factory settings to no avail. The only thing that seems to temporarily work, is rebooting my Airport Express router. When I do that, I can access everything just fine through the Sonos S2 app, and can use Alexa and stream Spotify with no issues. But after a variable amount of time, it just stops working. I have no clue what the issue is, but has anyone else come across this/found a fix for it?

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M
3 years ago
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ghflowTrending Lyricist I
posted in Home theater
Sub Gen 3 Tickling Noise

I received my Gen3 sub and paired it with Arc sometime ago, and I noticed that whenever something is payed through the TV, the sub will make this constant tickling noise like a bad PC fan. I have seen another thread about this problem, and I requested an RMA for replacement. The second sub I received have the exact same problem(even a bit worse than the first one).At this point I am not sure if I should spend more time requesting for another replacement. The noise is not noticeble from more than a meter away, but if you stick your ear close enough to the opening you can hear it. I have updated my system to the new 12.1 software, and it did not help. If this is indeed a widespread problem I think sonos should provide a solid solution for it. What is more, the problem is inconsistant with the content I played. If I play music through airplay or the sonos s2 app, the sub makes a hissing noice which is much less pronounced than the tickling noise it makes when playing through TV. I wonder

26
S
3 years ago
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AlloyboyContributor I
asked in Advanced setups
Amp as sufwoofer amp for passive subs

I have 2 sonos connect amps powering 8 bose outdoor speakers. I believe i want to setup outdoor subwoofers as well. 1) Can have a 3 third sonos amp added,  dedicated as the sub amp to set passive subwoofers. If so, would the sub signal come one off the other sonos amps running the bose speakers or can I plug the sub output into its own inputs on the same amp and can be controlled independently along with the other two amps. Also if true, would there be any delays with the signals matching up to the bose units when playing music.

1
jgatie
3 years ago
J
jarveContributor I
asked in Components and Architectural
Playbase won't power on

Hi All, I was happily watching my TV last night when all of sudden my Playbase turned itself off. I’ve tried to reconnect the power cable securely and have tested multiple power sockets but to no avail, the unit will just not turn back on again. Has anyone else come across this and/or know how to fix it? I’m guessing the power unit inside the unit may have failed so might have to send it off to be repaired. Any help greatly appreciated as I’m currently set up for 5.1 surround sound in my living room and without the Playbase the rest are pretty useless!Thanks.

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Ken_Griffiths
3 years ago
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JhaltContributor I
asked in Portable speakers
Sonos Move & S1 controller connection issues

I have major S1 controller “Not connected”, “Your Sonos product was not found” issues.I have an existing S1 system with 2 Play 5’s (Gen1), 3 Play1’s, Beam and Boost. I was given a Move for Christmas and have spent 2 days trying to connect it to the S1 controller. I have tried every suggestion on the forums (latest software, device, handset and router reboots and resets, various IOS and Android controllers tried, moving nearer the router etc) but always end up with the “Not connected error”.The Move connects quite happily to the S2 controller.I then decided to see if the sound of a couple of Play 1’s in the room the Play 5’s are would be OK (they’re not as it’s quite a large room). Unfortunately, during this process I switched the two Play 1’s to the S2 controller (I was testing them with the Move). However, I cannot reconnect them back to the S1 controller. Exactly the same issue as with the Move “Not connected”, “Your Sonos product was not found”. What is really perplexing is that the

5
J
3 years ago
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AsmidsContributor I
asked in Components and Architectural
Sonos in one room wont group with rest

Hi, i have a problem.!!! Recently one of my Sonia the one I have in the bathroom won’t play when I group all the rest of them! I can play separate music in the bathroom, and on the other 3 I can play same. But it don’t want to be grouped with the bathroom. How to fix?

10
A
3 years ago
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mdbaumContributor I
asked in Components and Architectural
Sonos Connect:Amps not powering on

My Sonos Connect amps - I have 2 -  won’t power on. Is there a hard reset somewhere or something that could have burned out and needs to be replaced?  One is about a year old, the other 3.It’s eerily quiet these days!Thanks for the help and suggestions.

2
M
3 years ago
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HamsterBearContributor I
asked in Home theater
Removing S1 products

I have bought a new Sonos Beam to act as a sound bar for my TV  but need the Sonos app to set it up. B But I already have Sonos1 products (2x Connect:Amp) on my network (and want to keep them). This means apparently that I need to split Sonos1 and Sonos products, fine by me. But the instructions tell me that I first have to remove the S1 products from the S1 app. This page: https://support.sonos.com/s/article/4829?language=en_US tells me that I have use the S1 app on my phone (android) and go Settings/System/System Tools then tap on “Remove products”. However there is no remove products options in this menu. The S1 app is up to date. Anyone have any ideas?

3
Rowena B.
3 years ago
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RowicaContributor I
asked in Home theater
Connecting Sonos Play:1 and Symfonisk to Sonos Beam

Hi all,I'm trying a few days to setup a little home theater system with 1 Play:1 speaker, 1 Symfonisk speaker and 1 Beam soundbar. I hope you'll help me with this setup.Regards,Rowica

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R
3 years ago
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G262Contributor I
asked in Home theater
Sonos Arc HDMI port connection to Samsung TV's HDMI-ARC port setup not working

Trying to setup Arc hdmi connection to tv via hdmi arc port (used in previous non-Sonos system) failing so is connection test. 

2
G
3 years ago
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frankly99Contributor I
asked in Components and Architectural
Airplay requesting password

My Sonos One has suddenly started requesting a password for AirPlay. I also have a Symphonisk on the same network which is working fine (not requesting a password). Previously for several months both have been working fine, including airplay with no password. Recently I bought a HomePod mini which is on the same network - that’s the only recent change I know of. Now I can airplay to the Symphonisk or the HomePod mini but when I try to airplay to the Sonos One, from any of our Apple devices (all of which previously worked fine), it requests a password.To summarise: Symphonisk, HomePod mini, Sonos One on the network. Several iPhones in use across the family. Everything works fine except when any iPhone tries to airplay to the Sonos One, it needs a password.What do I do?

5
F
3 years ago
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John-1234Contributor I
asked in Home theater
Sub buzzing/rattling during very low frequency scene.

Hi, I’m wondering if anyone can test this tv show and let me know if their sub buzzes/rattles during a specific scene. In Westworld Season 3 Episode 1 about 23 minutes in is a scene where Bernard is diagnosing himself. There is a really low frequency being played during this scene that causes my sub to make an awful buzz/rattle noise. I’m wondering if it’s just my sub or if it happens for everyone. I tried checking and there doesn’t appear to be anything loose inside the sub and other content sounds fine as far as I can tell. I’ve reset the EQ and turned off true play and it still rattles during this scene. The volume is only set to about 15% or so. I tried talking with chat support and sent them video proof of the problem and also sent in diagnostics.  They said the diagnostic shows nothing wrong and told me to post here for help(which I find very unhelpful by the way).    Thanks in advance!

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Paul A
3 years ago
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AgustisContributor I
asked in Home theater
Blinking Orange and White light on Sonos Sub

My sub was somehow (digitally) removed from my room a few days ago.  I went to re-add it, and it can’t find the device.  I did a factory reset on it and now it just keeps blinking between orange and white.  I have read that is a fault code, but now sure how to fix.  I have tried hardwiring it into my Lan, and confirmed on my router that it has an IP.  I have left it unplugged for 5 minutes, then plugging it again (while the Lan cable is plugged in), and after about 1 minute it resumes flashing orange and white. Any ideas?

1
Rowena B.
3 years ago
Stephan Quenstedt
Stephan QuenstedtContributor I
posted in Components and Architectural
Dead Sonos Play5 Gen 1

Hello I have a Sonos Play 5 version 1 here. I have already changed the PWM only the diode or transistor with the code F2 is defective. Does anyone have any idea what it is? I also do not find a correct example circuit on the internet to possibly find out for myself. Ciao Stephan

1
D
3 years ago
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emceeContributor II
asked in Controllers and Music services
Song Title Not Updating Sirius

When streaming Sirius Channel 710, The Loft, the song title has stopped updating. This has been going on over a week. I have tried deleting and reinstalling Sirius. Sometimes it updates for a minute but then stops. 

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controlav
3 years ago
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corsasriContributor III
asked in Advanced setups
Bond 1 Sonos Sub to 2 rooms?

I have a Sonos sub and it’s connected to the TV output. Playbar and 2 x play 1’s. I have a pair of play 3,s that I normally use to play my music on. Is there anyway to pair the sub to the play 3’s temporarily. Like a preset then allows them to go back to the TV once I decide. It’s just a lot of effort to unpair and add to the play 3’s and then add to the TV again. 

2
controlav
3 years ago
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BHouseBillyContributor I
asked in Components and Architectural
Missing speakers

Hi there,  I have this recurring seemingly random issue with my system where at random the system drops all except the one speaker connected to the router from the app.This seems to happen randomly when everything been be good for a week but then the issue can already over night.No amount of switching the router is and on our the speakers off and on seems to make them reappear on the app. Devices seem to reappear at random after an indeterminate period of time. Today it's been 8 hours since I observed the issue and they're still.not backDevices1x play5 gen23 x play:1 ( one of these is connected to the router)1x arc   

1
Ken_Griffiths
3 years ago
G
Grayhair
posted in Components and Architectural
Tone issue with S2 and iPhone 12 Pro /iOS 14.3

 I am having with S2 and an iPhone 12 pro with iOS 14.3.  The issue I am having is that when I leave S2 open the notification sound for text messages and when I close the phone are extremely low, barely audible.  The is no issue with the notification sound for the phone.  When I close S2 (remove from memory) the sounds for text messages and when I close the phone are normal.

1
Rowena B.
3 years ago
T
tskengContributor I
asked in Home theater
How can I work with just 1 HDMI for Sonos Arc?

Hi There, I’m keen on getting the Sonos Arc but feel pretty unsure on how I can work with just 1 HDMI port. Right now, I’ve an old Samsung TV (Model: UA55ES6600M) and has HDMI-ARC. My existing (failing) Samsung soundbar setup has many HDMI inputs, so that I can fit my: Blu-ray player Nintendo Switch Mini PC Digital TV Tuner And the Sonos soundbar only has 1 HDMI. How can I work with that?

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R
3 years ago
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NynneContributor I
asked in Home theater
AppleTV vs Arc + 2 One + Sub, Group/Airplay/TV

HiDifferent topics on this, I’ve read many, but unable to clearly find the answers I’m looking for. Sorry if I should’ve found it somewhere.Please help me understand the setup and what’s up.I have a LG tv with HDMIArc, I’ve put AppleTV to a different HDMI, then HDMIArc to Sonos Arc. The Sonos system is a 1 room deal, with two One SL’s and a Sub gen3. I’ve added all products to a group called Livingroom in the Sonos app. Don’t know if it has an impact, but TV and AppleTV is using ethernet cable, all Sonos products on Wifi.First off, for a few weeks now, I thought something was wrong or that AppleTV vs Sonos is an intense chickfight. We kept on selecting our «Livingroom» through the output selection on the AppleTV, because that was the only time we heard something in the One SLs. But AppleTV kept on switching back to the «AppleTV» output («TV speakers»), so we only heard the Sonos Arc. We kept on switching, and god damn, I was starting to get pissed off. But I just found in the Sonos app

1
Ken_Griffiths
3 years ago
M
MenacesoContributor II
asked in Components and Architectural
Products disappear and then reappear and volume keeps cutting out on system

Help.  After many years of near faultless operation of my system I am suddenly having real issues.The only changes I have made recently are to upgrade to a new BT Smart Hub 2 and add a secondhand Play 5 Gen 1. Two weeks later my problems started. First certain units started cutting out and then would suddenly kick in again. Then I noticed some products disappeared from the app. I have noticed on the app that after the volume disappears it looks like the signal is still being received (Radio) and then that stops too.  I have tried a router reboot, disconnecting power to products and tried to reset the system. I now have all products showing in the app but still get cut outs of volume. My whole system is hardwired.Any ideas welcome please.

1
Ken_Griffiths
3 years ago
L
LLNContributor II
asked in Controllers and Music services
One TuneIn station stopped playing

1 month ago one (only one) TuneIn station stopped playing. Customer Support seems unable to resolve the issue after umpteen emails and two case numbers (01696742 & 01674405). Info exchanged (including secondary & very minor questions about Sonos Radio):  Reset my router. I reset my Bridge. I closed and reopened Sonos. I restarted my PC. I have simple wireless WiFi setup - Bridge, Speakers, Controller - no Alexis or similar (Response to “Case Resolved” email received) I have not seen a response, so can’t consider my case resolved. Please provide more information about the resolution information you have. (Conversation w/Paul) Does the station play alright on TuneIn's website Yes have you tried playing different radio stations on your speaker and do they play okay Yes, I have & no problems w/other TuneIn Stations. KPFT site streaming option works w/o URL . I thought if I removed and reentered KPFT that might be a fix. Went to “My Radio Stations” and reentered it there.

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A
3 years ago
M
MiniPhoenixContributor I
asked in Components and Architectural
Music Stops with new router

Hi all,I recently purchase a new router D-Link DIR-X1560 with WiFi 6 function. I set it up smoothly, and all the speaks (2x ONE and SYMFONISK) can be found and given IP address from the router setting App.When I tired to play music through spotify, music often stopped for a few minutes played, and Sonos app often shown “Unable to connected to Sonos”. I am wondering this is due to the router can automatically switches between 2.4 and 5 GHz. I turned off this function and separated 2.4 and 5 GHz as different SSID/Pw, but it doesn't seem working. I am wondering is any extra setting for router that I can solve this problem, eg, DHCP, Vlan Bridge, etc.? Thanks,  

11
R
3 years ago
G
GradunTrending Lyricist I
asked in Components and Architectural
Sonos Radio audio dropping out

Frequent drop out on Sonos radio when listening to bbc 6 music and others. Have tried usual fixes to no avail. The problem has been increasing since introduction of Sonos Radio. I don’t have the HD radio option. WiFi speed in house is good and consistent.getting very fed up with Sonos these days.Diagnostic 1277947695 

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Ken_Griffiths
3 years ago
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n0nzer0Contributor I
posted in Home theater
Arc dialogue maxing out even at low volumes

Hi all — I recently upgraded from the Playbase to the Arc, and my TV from an older Samsung to the Sony X950G. (I have the Sub and Play:1s for surround, too.)I noticed a strange phenomenon almost immediately, though, which Sonos support wasn't able to help me with: For many movies, even when the volume is low, the dialogue is maxing out—that is to say, the voices sounds as if they've gone into the red on a volume meter, like they're shouting into a microphone at close range: distorted and a bit fuzzy.Has anyone else encountered this issue, by any chance? I'm playing everything through my Apple TV 4K. I've been considering upgrading my HDMI ARC cable to, say, a Monster, but wanted to check with y'all before putting down the dough. Thanks!

1
Annazel S
3 years ago
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