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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26419 Topics
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RtnoelContributor I
asked in Home theater
Sonos Sub 3rd Gen

My Sonos sub gen 3 will cut out for about 5-10 seconds randomly when listening to music and watching movies. It is hardwired and so is my Sonos ARC. Please help

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G
3 years ago
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AlanBlastContributor I
asked in Advanced setups
Add Sub to Sonos Five?

I’m running a pro-ject turntable into the sonos pre-amp and then a into sonos five speaker. Is it possible to add the sonos sub to this setup?bonus question: if I can add the sub, can that same sub be used with my sonos playbar, which is only used with the TV? (both are in the same room). thanks 

3
G
3 years ago
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paul_pContributor I
asked in Components and Architectural
Sonos Five with Line-in issue when streaming issue

I recently added a Sonos Five and turntable to my system.  The turntable is plugged into the speaker via Line-in.  When I stream music to the Five (or to a group that it is in), I have to click play multiple times.  At first it looks like it is going to start playing the queue, but then it just stops.  Also if I pause, it loses track of where in the song it paused and I have to start the song over.  It’s a minor grievance, but wondering if anyone else has encountered this and has a solution.

6
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3 years ago
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Thanda AdmiContributor I
posted in Home theater
Adding New Beam Disconnect Error

I have existing S1 products and never had any problems all wired with Ethernet.Just bought Beam, and three other components for TV surround.Got the Beam. The S2 app sees it when add product but the next step takes forever while the device is making the loud “chimes” and then disconnects.I have say I can only get to that point after powering off all of the S1 product because the lame S2 app always just sends me to the S1 app.To add to the confusion. The S1 app can try to add the Beam as well. With it I can pick add product, it shows the Beam and when it gets to the point it says to press the “infinity symbol” button and hear chime, I do that, it waits a min or so and gives me an error.I‘ve tried all suggestions I can find in knowledge base and community. Went through the chat bit to create a ticket.I am not liking what I’m seeing so far especially with the different apps. It seems running S1 and S2 doesn’t really work very well.Any thoughts, suggestions, similar experiences?I spent $150

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3 years ago
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dukiebluedocAvid Contributor I
asked in Components and Architectural
iTunes on Mac desktop won't connect with Sonos Beam via AirPlay

We have 2 Mac desktop computers in our house, both running Mac OS 10.4.6 (Mojave),ITunes 12.9.5.5.We have a Sonos Beam with 2 Sonos One Speakers and a Sonos sub.We are using Sonos App 12.2.2 and everything is S2.One of our desktop Macs (a MacBookPro) can play music via iTunes/Airdrop to the Sonos system without any problem.However the other Mac (an iMac) is unable to connect to the Sonos system, even when the MBP is turned off. We just get a message that iTunes in the iMac is unable to find a system to connect to.Both computers are on the same wireless network with wifi turned on.Can anyone help us figure out why one computer’s iTunes can connect via AirPlay 2 and the other one cannot? This would help in fixing the problem.thanksCaroline 

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Airgetlam
3 years ago
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Timpan1Enthusiast I
posted in Controllers and Music services
YouTube Music - not amused

I have just transferred my personal music library from Google Play Music to YouTube Music. After adding YouTube Music to my Sonos app I was horrified to find that I can no longer play my personal music library unless I am prepared to use the ‘Premium’ version of YouTube music. What is going on here and who’s responsible? I had no problem playing music from my personal music library from Google Play Music on my Sonos. 

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3 years ago
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medetsContributor I
asked in Advanced setups
Way to many Sonos Components, Losing Audio or slow to play in large combination SonosNET vs WIFI

I have looked at many answered questions but am still confused.  I have, as my wife says, a Sonos addiction.  I have over 20+ sonos speakers, boost, amp etc.  I have trouble playing all at once or multiple rooms.  Many of the speakers are combined etc.  I own a boost, have 2 speakers connected via ethernet in an asus mesh system.  I am still losing audio or it takes 1-4 minutes for speakers to come on line.  I have read many articles of SONOSNET vs WIFI how to use my boost etc.  I consider myself a little bit of a techie but still having trouble.  With that many speakers, amps, connects etc.  What is the best way to set this system up.  It didn’t seem to be a problem until the the app update and the new line of speakers came out.  Thank you in advance

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ratty
3 years ago
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overdrevContributor I
posted in Controllers and Music services
Error message "unable to play 'title of radio station" - the song is not encoded correctly"

 Error message "unable to play 'title of radio station" - the song is not encoded correctly" Appeared this morning,  on all TuneIn stations.Other services work fine. (Spotify, global ) Have restarted and messed around with variousCan play TuneIn using same account logon on their IPAD appIdeas ?Thanks !

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3 years ago
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lbbrown851Contributor I
posted in Components and Architectural
Physical damage to speaker mounting plate of my play 5, where do i get it fixed?

where do I get my play 5 repaired? speaker mounting plate is cracked causing distortion of the sound??super tough getting through to the customer service at Sonos.. 

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3 years ago
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Jono1Contributor I
posted in Components and Architectural
Sonos keeps dropping out and losing connection

I have 2 play 1 speakers. They run from a sonos bridge which is wired into my Orange live box via ethernet cable. I also have another access point in another room which is hardwired back to the bridge. I use Sonos mainly for my own library stored on an Apple Mac Pro. The whole set up is absolutely hopeless. Works fine during daytime but in the evening constantly drops out for up to an hour, fades comes back. I live in an old stone house with a fairly low download speed of around 5 mgb per second but I would not think the download speeds should make any difference as I play from my own library. I would appreciate any ideas on how to solve this issue.

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3 years ago
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Bill_22Trending Lyricist I
asked in Controllers and Music services
Sonos won't connect to a folder on my Mac since I upgraded to Big Sur

I just upgraded my Macbook Pro to Big Sur, and now everything in my Downloads folder no longer shows up in my Sonos Music Library. I deleted and readded my Downloads folder but it’s not actually adding any of the music within it. I followed the steps here to no avail:https://support.sonos.com/s/article/2401  

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buzz
3 years ago
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User197428Contributor I
asked in Controllers and Music services
Apple Music - uploaded tracks problem

I’ve added Apple Music to the Music services in the Sonos app but in some headings in My Music such as albums I get the dreaded message “we’ve run into a problem”. This is for my own Music that I’ve downloaded to Apple Music. Strangely most songs show under Songs, with some greyed out, but no albums show and I get the error message.  Playlists direct from Apple Music display and play ok. I’ve tried re-authorising Apple Music, removing it and restarting the iPhone as per other posts on this. None works. I’ve contacted both Sonos and Apple. Each blames the other and can’t offer a solution. It happens on all devices - iOS, macOS and Windows.  Has anyone got any other solutions please? Thanks

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Simon B
3 years ago
mAlort
mAlortContributor I
asked in Components and Architectural
Sonos Move red/white light

Hi! I hace a sonos move with red white flash and not working. What can i do??thanks

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Paul A
3 years ago
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Sbs8dtjContributor I
asked in Components and Architectural
Sonos constantly drops out - BBC Sounds and TuneIn via Alexa

Have had Sonos one for over a year. It keeps cutting out such that we have given up using it.  We use Amazon Alexa.  Diagnostic report 21005175

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Simon B
3 years ago
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PBJimContributor I
asked in Home theater
Using Connect:Amp wired to Beam for surround speakers on Sonos S2 system?

I have an existing Sonos 2 network throughout my home, including a Beam + Sub + Sonos Amp for surrounds in my family room, and other Sonos speakers around the house.  I am installing a projection TV in my bedroom and bought a new Beam for it, but would also like to use some existing speakers for rear surround.  I have an older ConnectAmp that I would like to use to power those.  If I use a wired ethernet connection between the Beam and the ConnectAmp will that work for driving the surround speakers even though the ConnectAmp is not compatible with the newer Sonos 2 wireless network?

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3 years ago
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jkdukeContributor I
asked in Components and Architectural
Getting S1 back for split system

I have been running S1. I added an ARC, so I removed everything from S1 and migrated those components I could to S2. I want to maintain a split system, but when I open the S1 app, I am prompted to “Open Sonos S2 app.” One of the “More options” is to Reset App. Is that what I want? Otherwise, I don’t see how to get back to an S1 environment.Under S2, I am running a Boost, Arc, and two wireless Play 3s. My incompatible components are two Connect Amps and two wireless Play 5s. I still have the old Bridge that was replaced by the Boost. Can I use the Boost to control both S1 and S2 (I think the answer is no)? Can I add the old Bridge back in? What other solution is there to maintain a split system? Add a second Boost?Thanks so much so much for any guidance you can give me!John

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buzz
3 years ago
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mmgrslContributor I
asked in Components and Architectural
Playbar not receiving audio input

I have a Benq HT2050 projector that I am trying to (re) connect to my Sonos Playbar and two Sonos:1s. My set up has worked in the past, but when I recently replaced the lamp in the projector and hooked it back up the Playbar no longer receives audio input. The projector itself has a small built-in speaker which still works (it can’t be turned off), but for the past year or two that has been the case without interfering with the Playbar for playing TV audio.  I use an HDMI Switch, to which the projector is connected (via HDMI out), AppleTV is connected (via HDMI in) and the Playbar is connected (via audio optical). I tried resetting the Playbar and replacing the audio optical cord (which does show the red light) but have had no luck. When I check the “About My System” there is no audio signal being received by the Playbar.  Appreciate any guidance—we miss our sound system. 

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3 years ago
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VMCoscoContributor I
asked in Components and Architectural
System working but poor network matrix. Assessment needed

My network seems to be working quite well.  I recently added a new Play One SL and was curious about my Sonos network so I pulled up the network matrix.  My Living Room (LF, RF), Living Room (SW) and Deck are connected via ethernet.  Deck is actually a Connect:AMP that sits near my server cabinet.  None of the other speakers are on WiFi except for the move.  I connect them to ethernet to setup and that is it.I assume the red boxes are bad.  What can I do to improve that? 

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buzz
3 years ago
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RandmsnContributor I
asked in Components and Architectural
S2 app won't recognize s2 speakers And want's me to launch S1

I have a spit system, numerous connects, boost, play1’s all have been updated to S2. I have an S1 pair of Sonos 5’s. My iOS S2 app locates the S1 5’s and won't launch the S2 app. S1 app launches fine. This is very frustrating. I may have to reset all my S2 components and downgrade them to the S1 app. Anyone else having this challenge? My Mac computers S2 apps are stable and recognize my s2 equipment. The S1 mac app won't recognize my S1 5’s. Arg!

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Ken_Griffiths
3 years ago
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GoRusticContributor I
asked in Home theater
How do I connect a Epson 2100 Home Cinema Projector to an Amazon Firestick and a Beam Surround 5.1?

I have an Epson 2100 Home Cinema Projector and I do not think it has an HDMI ARC port.   I have a fire stick connected to it right now and want to add in the brand new Sonos Beam 5.1 system I just received.   I ordered a 3x1 HDMI Switch with TOSLINK Optical SPDIF & RCA L/R Audio Out, 3 Port HDMI Audio Extractor Splitter with Remote, Supports ARC, 4kx2k@30hz, Full 3D, 1080P  on amazon as well as a Monoprice Certified Premium HDMI Cable - White - 15 Feet | 4K@60Hz, HDR, 18Gbps, 28AWG, YUV 4  and a Toslink Digital Optical Audio Cable, GearIT Pro Series TOSLINK Digital Optical Audio Cable 15 Feet for HDTV, PS3, Tivo, Sound Bar, Stereo Receiver and Home Theater System - White .Can anyone help me be successful in this endeavor? Jason

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B
3 years ago
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edlauContributor I
asked in Home theater
Sony XBR800 TV / APPLE TV 4K / Sonos Arc connection issues

I got my Sonos Arc, Sub3, OneSL to all connect to my Sony tv and Apple 4K box flawlessly before Christmas.  Earlier this month, I inadvertently allowed the tv to update the Android OS and now I have had nothing but troubles. I haven’t checked all of the various posts but here are my observations and issuesConnecting the tv and sonos via wifi and the network strength seems healthy The tv would switch to the Sonos system at the beginning (1 week ago) and now it can’t even find it (today). Sometimes it would drop the connection. I have unplugged everything except my Arc and the TV (eArc port which is hdmi3).   I can stream music to my speakers from my iPhone The app can’t find the tv nor does the tv find the sound system. I have unplugged it and switched cables but still not sure. If I switch to hdmi 3, I get a picture/pattern similar to the ones you see on the sonos box.So now I am thinking that there is a bug either in the Android OS or the Sonos S2 app on my iPhone.  Not sure what are 

3
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3 years ago
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DustmanContributor I
posted in Components and Architectural
2 years of constant FAILED to Connect, FAILED to find speakers

Beyond annoyed with Sonos products. Sound quality is fine, but lets be real, the app is fair and the tech is abysmal. Works one day, and the next minute fails to find and have to set up everything yet again.  Please, do yourself a favor, do not buy these products. 

3
D
3 years ago
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thetimeofday591Contributor I
asked in Controllers and Music services
Audible not working with Sonos

A week ago I was able to connect my audible app to Sonos perfectly fine. now there is no little speaker icon that allows you to connect to devices and then select your Sonos speaker. Instead all I see is a little car icon to pop up the driving mode for the audible app. I am running the most current versions of both Sonos and audible. Any input on how to fix this would be greatly appreciated.

3
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3 years ago
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TaeroContributor I
asked in Home theater
Stuttering audio when streaming - diag included

I have a Sony X900h and Sonos Arc connected via eArc and both of them updated to the latest settings.  Occasionally I’ll get sound drops from the arc where it cuts out for about 5-15 seconds.  I don’t have to do anything as it’ll come back on its own eventually but there’s no rhyme or reason it seems. Here are a couple of diagnostics I took after it happened. 611569649 455238316 1830209319I’d appreciate it if any ‘mods’ stopping by were able to take a look at these.

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Simon B
3 years ago
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Tau44444Contributor I
asked in Components and Architectural
Apple AirPlay 2 & Sonos

When you cast something using it to a Sony TV x950h is the sound not as loud. Seems like I have to turn it up a lot louder to hear it.   i have the new Sonos Arc and Gen 3 Subwoofer.   Just got this today with the new TV.   I am at 53 volume to hear it.  

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ratty
3 years ago
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