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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26427 Topics
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jmwalden1123Contributor I
asked in Controllers and Music services
Sonos app won't connect to NAS Music subfolder - can it use a two word subfolder ie: My Music?

When I try and add my NAS drive music subfolder (called My Music) the app says ‘No share My Music on server.  If I put ‘Music’ (though not a real subfolder) it connects but clearly nothing there.  Any help? All my other devices connect flawlessly.  Thanks!

16
M
3 years ago
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LurtzContributor I
posted in Components and Architectural
Speakers not working properly despite Boost

Hi, About a year ago, i bought 4 Symfonisk speakers to my old apartment. I had issues reaching my bedroom, so I was recommended by Sonos to buy a mesh network, so I bought the Deco M5 3 pack, and where one is used as the main router. It still didn’t really worked properly but I was too tired to troubleshoot more at that time.  I now live in a new apartment, thought it would work better here, but no. Since I’ve spent +30 hours on troubleshooting and trying to fix it (including wiring a speaker to my router), I bought the Sonos Boost hoping to eliminate all problems.  However, it’s still basically the same, where I can’t play music via Spotify properly for more than 5-10 minutes on all the speakers. I have issues when using airplay, the sonos app, as well as spotify connect. The problem is most apparent when using all four speakers at the same time. The sound is hacking, speakers drop out, and the sonos app works slowly.  Although some other programs works slightly better, it is still no

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L
3 years ago
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richardg114Contributor I
asked in Components and Architectural
Cannot re-connect Sonos Connect

I’m resetting up my Sonos system and my Sonos Connect (Gen 2) will not move into connect mode. I have tried a factory reset. Unplugged and re-connected several times, always holding down the appropriate buttons But every time it powers up it goes straight to white light.  No flashing orange or green lights, so is undetectable by the app.  Is this a hardware problem?

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ratty
3 years ago
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stuart campbellContributor I
asked in Speakers
Can't add S1 device to S1 system without upgrading to S2

I have 5 x Play 3 and a Bridge all set to S1. All of them functioning well on an S1 app (Android and iOS).I want to add a 1st Gen Connect to the system (also S1) so I can add my turntable.The ‘Add component’ option in the S1 App settings is greyed out unless I upgrade to S2 - after which the S1 Connect won’t be on the same system.Is there a way to do this correctly and simply so I can have everything on S1 - as it currently is? Thanks

1
S
3 years ago
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Thomas B.Contributor I
posted in Components and Architectural
CR100 still in config?

I had a CR100. It has been removed from the system years ago. When I now try to see if my Sonos system is compatible with S2 the CR100 still seems to be in my config - see picture below. It seems strange to me that the system still keeps track of CR100 when it isn’t supported anymore. I don’t know how to remove it from the config. Any suggestions? I’ve also sent diagnostics from the app: 1589951536 Regards,Thomas  

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T
3 years ago
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ccubedContributor I
asked in Controllers and Music services
Sonos restart skips songs on hibernated NAS

I have my Sonos connected to a media library on my Synology NAS.  If I pause my playlist, when I restart it, if my Synology has gone into hibernation (which by default it does after 20 minutes) then the Sonos will try to restart where it left off only to not be able to connect (I assume because the NAS is in hibernation and is waking up).So while the NAS comes back to life, Sonos moves merrily along trying each song and returning the ‘can’t connect’ error.  The result is that Sonos skips sometimes hundreds of songs before the NAS is out of hibernation.I know I can turn off hibernation on the NAS as an option.Question:  Is there a way to set Sonos to query the NAS and if it isn’t able to connect immediately that it will wait 10 seconds and then try again before moving onto the next song, especially on restart?  Failing that, does anyone have an easy way to ‘wake the NAS’ before restarting playback to avoid this?Thank you. 

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Stanley_4
3 years ago
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rodlet23Contributor I
posted in Components and Architectural
Cannot get wired setup working, tried everything – can anyone help?

Hi, so I have two Play 1s, one Play 3 and a Connect – had them many years working fine in an apartment, no problems at all. Moved house to a bigger place, and the furthest-placed unit dropped in and out – that’s ok, I needed to get better wifi generally, so I got a mesh system. Sonos stopped working, so I do a bit of research and find out that Sonos doesn’t like mesh networks – ok, fair enough.Next step was to wire the Connect via ethernet to the router (it’s the nearest), then set up the system, it worked for a bit but then stopped working and the system on the app greyed out, says it can’t connect etc. I then read that you should remove the network password in the controller app to make sure the Sonos uses its own Sonosnet and does not try to connect to the the wifi network, ok fine, I did that too and set it up again. I check that the WM is 0 on the connected units like I am told, to make sure it’s all set up right. I think I’ve done it and it works for a bit but then it all stops a

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R
3 years ago
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LeotrimContributor I
posted in Speakers
Sonos:Play 3 slow to respond

Hi,I have a Sonos Play 3 that i bought a few years ago. I have since i bought it had issues with both the Sonos app and via Spotify being slow to respond. It takes a lot of seconds until it responds. For example:If i increase or decrease the volume it takes near 5-6 seconds until something happens (this is for both the Sonos app and Spotify).  It has annoyed med a lot, but recently it has become so bad that it’s really frustrating and making me question the product. Would be great to get som assistance. Best regards,Leo

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J
3 years ago
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andrew_wilson1981Contributor II
posted in Components and Architectural
Single speakers keeps dropping out

Hi, I have just started getting a speaker drop out on a pair of Sonos ones. I already have the lag if playing everywhere which I can’t resolve but now it’s annoying that one keeps dropping out. Please can someone help?  

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Simon B
3 years ago
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Rudytuesday21Contributor I
posted in Advanced setups
Sanus Extendable Wall Mount for Arc

Does the Sanus Extendable Wall Mount activate the magents in Arc that adjusts the EQ for the wall?

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Mark P
3 years ago
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zgmeiContributor I
posted in Home theater
Play 1 or Five as surround for Sonos Arc?

I have bought several Sonos products so far: Arc, dual Sub, dual Five, dual Play one. I have tried several options to setup my home theater. Two of them are: (1) dual Five as surround, paired Play one grouped as front speaker to enhance dialogue; (2) dual Play one as surround, paired Five group as additional front speakers. I can tell there are some noticeable differences in terms of surrounding sound effect and dialogue from these two setups, but still cannot decide which setup to go. Our family room is quite big 17*25 feet with arched ceiling. I wonder if anyone here had a similar situation. Any suggestions are welcomed. BTW, any suggestions on the orientation of Five as surround, horizontal or vertical?

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J
3 years ago
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PorlierContributor I
asked in Advanced setups
Alarm.

I set the alarm with Alexa application for Android. I set it for the sound at the maximum. When I go to sleep, I listen to music with the volume low with a timer. The next morning, the alarm I set with Alexa with the volume at the maximum does not ring at the maximum but it rings at the level that was set the night before when I listened to music to go to sleep. Is there a way to fix that because if the volume of the alarm is too low, I don’t wake up.When I set the alarm directly in Sonos application for Android it works. The volume is at maximum. But I would like to have other choices of sounds for alarm and I don’t want to make music playing for the alarm. I think I can choose sound from the music library but I don’t know how to put something (music or sound) in the library.Finally, it is possible to set the alarm with Alexa to have the sound play gradually from low to loud volume. Is it possible to do the same with Sonos application for Android ?Thank you very much. Marco Porlier.  

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Paul A
3 years ago
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LeBruunContributor I
posted in Components and Architectural
Terrible priority. Sonos has serious problems they don't want to fix. Terrible customer service

For such an expensive brand, problem solving should be high priority, why is this not the case with all the problems the Sonos app has? Especially just fix the damn connectivity issue, most of the time my Speakers are useless. Until Sonos makes this a priority, I will not recommend Sonos nor buy more products.

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ratty
3 years ago
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pratadiasContributor I
posted in Components and Architectural
Unable to pair Bluetooth with my device

Unable to pair Sonos Move with my device on bluetooth for the first time.I confirmed both are on the same wifi, software is updated, switched off and on the router, disconnected the app and turned on again. The chime and blue light turns on and then pressing again the button turns to blue light flashes. I tried several mobile phones and none can find the Sonos Move so, unable to pair.On wifi mode works well, never had problems.Can anybody help?

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P
3 years ago
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rsgContributor I
asked in Home theater
How to connect Arc with ceiling speaker

Hi.I don't have any sonos speakers so far, but I'm designing an installation in my new home and would like to use a sonos system. I wonder how to prepare the installation for sonos arc, sonos sub, and two ceiling speakers so that it is connected to the TV.What will I need to keep everything running afterwards?Internet socket to conect sonos amp, wires from audio speakers to amp. How do I pair the amp with the arc bar?What do I have to think about now so that I don't have problems later?Thank you.

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J
3 years ago
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aseemContributor I
posted in Components and Architectural
Adding a Connect:Amp to an S1 system, fail

I’m trying to add a second hand Connect:Amp to my S1 system to replace a ZP100 with failed power supply.  The remaining Zone Bridge and ZP100 is working fine.I use IoS app v.11.2.4. When selecting ‘add product’ , the app say the that it must be updated.  (I believe I’m running the latest version of the S1 app, 11.2.4.)  The app will not update, and I get error 1101.  if I opt not to update, I can not add a product.The ZP100 runs version 11.1 and so does the ZoneBridge I have rebooted all the sonos products. The network is running fine.  I am a network engineer and run my own enterprise FW.  There is no traffic from the Sonos system that is blocked in the firewall.

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3 years ago
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BuasheiContributor I
posted in Components and Architectural
Sonos Spotify no sound

HelloI have a issues with sonos and spotify collaboration.Everything was okay for a year and it's broken since november last year. When I'm trying to play music from spotify the progress bar is runing, time is running but there is no sound and sometimes sonos is starting the last source of music for example tunein.I was trying to reinstall spotify app and reconnect the account to sonos app but after that i just can connect to my sonos speaker, before that procedure i couldn't even  connect to my devices. It's really annoing because i paid a lot of money for those devices and I can't connect my speaker throught the ethernet cable and even listen the spotify.Please I need your help, thank you.

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B
3 years ago
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Danwork57Contributor I
posted in Advanced setups
Trueplay conversation

First of all let me say that a great job has been done by Sonos engineers in software development and must be recognized. However, as mentioned by Sonos itself, the use of different IOs devices for sound optimization does not always work correctly. For this reason, no Android device can be used. As you know, the ipad devices can be used with external microphones such as the UMIK-1 for frequency response analysis. https://www.minidsp.com/applications/acoustic-measurements/using-the-umik-1-with-audiotools-on-ipadWhat about to develop the Trueplay application on IPad with UMIK-1 as quality microphone? I recognize that such software development cannot be considered a priority, but for installers and audiophiles it could be a powerful tool.Apologise me for the bad english. 

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D
3 years ago
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linkbrewContributor II
asked in Controllers and Music services
Apple Music not available

I’m unable to use Apple Music right now. Message from SONOS:“Unable to browse music - there was a problem connecting to Apple Music”What is the problem? Anybody know what’s going on?

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L
3 years ago
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Mike FeinsteinContributor II
asked in Controllers and Music services
Pocketcasts - can't play

In the last couple of days, I have had problems playing any Pocketcasts episodes on my Sonos speakers.  I have tried multiple speakers and all of them get an “Error adding songs to the queue”.  All speakers can play other content, like Spotify.  Is this an overall Sonos/Pocketcasts issue?

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Mark P
3 years ago
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Christian S
asked in Advanced setups
Why can't I combine two rooms in the app?

How can i combine two rooms (not grouping)? Why is it not possible to autoplay in different rooms? Why does the sonos app create a new room Dining Room 2 when i wanted to add a new product to my Dining Room? Why does the sonos macOS app have less options than the android app to adjust your current system (change room names, etc.) (makes absolutely no sense to me)

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J
3 years ago
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calibermensgroomingContributor I
asked in Controllers and Music services
Sonos Losing Connection to Spotify

This has happened since we got Spotify (2 yrs ago?). When I pull up the error log, I can see that Sonos loses connection with Spotify every 3-5 minutes. Sometimes it will skip over songs or sometimes everything will stop playing all-together. We have no issues with Pandora, only Spotify. We purchased the boost about a year ago to help with our internet connection, but we have not noticed much of a difference. Our most recent Sonos Diagnostic was submitted at 5:49 on Wednesday 1/20/2021. Our diagnostic number is 2091627459. This issue was with our playbar. It lost connection for about 2 minutes. We have reached out to our tech company, and they have not noticed any issues on their end with our internet connection. Any tips? Thank you!

1
G
3 years ago
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BassioContributor I
asked in Components and Architectural
Sonos speakers disappearing in Spotify

Hi,I’m struggling with this problem from over a year and hope I can get it resolved. This is my setup:5 sonos Play:1 speakers in different rooms2 sones Play:1 speakers in surround mode1 Playbar in surround mode with the two Play:1 above1 BoostThe Boost is hardwired to the Network and I am using SonosNet on Channel 11. All the other speakers are wireless. Previously, I didn’t have a boost but I hoped the purchasing a Boost would solve the issue. I have reconfigured the whole setup from scratch. Uninstalled and removed all the apps from my iPhone and iPads, unlinked the accounts and reconnected everything.  What is the problem? All the speakers are visible and working correctly in the Sonos S2 app. However, after a while, the Sonos speakers are disappearing from the Spotify app. Up until the situation that all speakers are gone and I’m no longer able to play music from Spotify on my Sonos system. For now, the only resolution is to power cycle all the speakers, reboot the network and afte

5
D
3 years ago
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hudsonviewContributor I
asked in Components and Architectural
Playbar drops

I have a Samsung UN46F8000BFXZA connected to a playbar.  I am getting the dreaded drops.  I changed sound settings to PCM and I still have the same problem.  The only other audio option is DTS NEO 2:5. What are my options?

1
G
3 years ago
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dvd4meContributor I
posted in Components and Architectural
Play:5 Gen1 no power, 2QS02 driver IC issue

Play:5 2QS02 Picture is from another community memberHello,I started this specific topic on the 2QS02 power mosfet driver because maybe someone figured this out already.The “no power” issue is related in my case by the lack of Vcc voltage on pin7 on this driver IC 2QS02, as in the respective Infineon datasheet.If I manually apply 12V on pin 7 then all is good, the power comes back in the secondary. At least it means there is nothing wrong with the IC.I know, I could power the driver IC externally, right? But then it will not be Sonos anymore…The supply voltage of this IC is related with that small 100uF 25V small capacitor located between the two big main 400V ones. I cannot see from where that 100uF capacitor is being charged, to be able to supply the power to 2QS02. There is anyone who figure-it out this part of the power circuit?Thanks

5
D
3 years ago
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