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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26430 Topics
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RonaldPContributor I
asked in Components and Architectural
Connecting to system

For last couple of weeks have not been able to connect my products to app other than by using cable.have reset multiple times but system doesn’t seem to want to connect to my WiFi having worked for several years.any thoughts? I reset, it picks up products says they are connected but don’t show on system  

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Ken_Griffiths
3 years ago
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carloswebebopContributor I
asked in Components and Architectural
Sonos Play 5 Static News While On or Off

I have purchased over 11 speakers so I’m a bit concerned that I can’t find a quick answer.   My Play 5 starting making a static news while on or off?   I disconnected...Moved to a different room...reconnected and it’s the same issue.   While off the static news is low...while playing the static news is more pronounced.   Can this be repaired?  

1
AjTrek1
3 years ago
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Rossy2311Contributor I
asked in Components and Architectural
Unable to connect to Sonos app

Hi. Every time ‘without fail’ I go onto the sonos app I get on ‘unable to connect to sonos app’ message. Sometimes if I wait about 10mins it connects but then has dropped out half of my system. Then sometimes it will not connect to anything. Then sometimes it takes about 30seconds then I’m in. This has only recently started happening and used to work absolutely fine, even with the S2 app. There is nothing wrong with the lower connection to the sonos products, nothing wrong with the internet connection and even if I toggle off/on my phones wifi it doesn’t tend to work. Anybody else getting this issue. It’s so frustrating and am running out of ideas. I’ve even changed the wifi router channel to be on the suggested 1 or 6 (2ghz). Still nothing.  Thanks Ross

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R
3 years ago
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WayneDyerContributor I
asked in Components and Architectural
Sonos Move drop out

Because the Sonos Move has to be set up in a wireless setup does this mean that it is susceptible to drop outs if the wifi connection is not strong? One of the reasons I like the Wired Option is that it resolved drop outs. However I find that the Sonos Move does drop out the further it is away from the router (which is quite often the case as the idea behind the Move is that it can be "moved" outside!).

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Airgetlam
3 years ago
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Carol DContributor II
asked in Controllers and Music services
SiriusXM - unable to browse music message

This is the message I get today. Anyone else having problems? This happens at least once a month for some unknown reason with Sirius XM and Sonos. No one has ever given a reason as to why and it sure is annoying. 

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Airgetlam
3 years ago
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Unique_UsernameContributor I
posted in Home theater
I wish to update the network settings in the APP

I've recently got a new router and with this a few network settings changed, as of now after a few minutes my BEAM disconnects when I airplay any content to it. I would like to remove the old network and 'refresh' the network settings by adding it again. I do not wish to change my password as this will result all my devices in my household 100+ to lose connection and it's really not a road I want to go down to. Any input is highly appreciated.  I have tried to give the BEAM a dedicated IP address but it does not want to use my new router settings..

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Smilja
3 years ago
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Cristi8aContributor I
asked in Advanced setups
Sonos Amp and amount of outdoor speakear if using in wall volume control

New outdoor setting. Looking to connect 3 sets of sonos outdoor speakers to a sonos amp. Can I do it with 3 in wall volume controls? I know the setting would be from the amp to the volume control and then the speakers. So I’m wondering will I lose the capability of 3 sets of speakers by adding the volume control?  Don’t mind playing the same thing but definitely need different volume levels. 

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melvimbe
3 years ago
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ChrisJaneContributor I
asked in Components and Architectural
Factory Reset not working

I have 2 Sonos One SL speakers that were on a system at my office and now I have moved them to my house. I have tried the factory reset directions 5 times on this link below on each speaker…https://support.sonos.com/s/article/1096?language=en_US The light just slowly flashes white - never amber - then goes to solid white, then a few fast orange / red flashes then white again. 

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J
3 years ago
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fulwoodbladeContributor I
asked in Components and Architectural
Sonos 2 is slow on a Windows 10 PC

HelloBeen using a SONOS PLAY:1 for a couple of years now on Sonos 1. The controller on the PC worked fine. Decided to update to Sonos 2 as I am going to be putting a new speaker in the kitchen. So: I released the speaker within the Software, uninstalled Sonos 1, installed Sonos 2 then reconnected the speaker. Everything worked like a dream………….until……..the  Sonos 2 software runs like a dog on the PC. Moving around has a lag - a really annoying lag after using Sonos 1.OK: The basics: - I work in IT so very familiar with all things IT and WiFI configuration. My house/office has a router SSID running and I have Ubiquiti Unifi running for  the business which has 1 WAP on it and it’s own SSID. PC is Windows 10 Pro with an SSD and Core i7 - so please don’t say it’s the computer - it simply isn’t. The only slow aspect is the freshly loaded Sonos 2.So…...does the slow Sonos 2 point to WiFI channels? Before I go playing around I’d hopefully like a few ideas as to why the software is lagging.Tha

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J
3 years ago
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HorrifiedContributor I
posted in Components and Architectural
Horrified - can't connect to Sonos over Data

I cannot believe that by using a shared mobile data plan that I cannot connect and stream to my Sonos system. Apparently, read in the very fine print, by choosing to not go with a “routed” plan this configures my sonos speakers defunct!!I am outraged that such an expensive system is so badly technically managed. Especially with the world as it is today people having to work from home etc, not everyone can have a routed system. It is outrageousI, as I said, am horrified. Very very bad system pick-up. OutrageousI will never ever buy a sonos product again & I will shouting from the rooftops about this horrible inconsistency !!

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ratty
3 years ago
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ScropolousContributor I
posted in Components and Architectural
Boost powerline adapter problems

Anyone experiencing issues with Sonos Boost and Powerline adapters where plunged into the same router? I’ve setup Boost through which I have c.5 Sonos devices with the Boost connected via ethernet to my router. All plays fine, everything happy.However if I then activate my TPLink AV600 Powerline main connector (connected via ethernet to router and plugged directly into power socket), the router loses all connectivity. Sonos goes offline. Switching off the TPLink AV600 main connector and the router recovers and Sonos recovers. And vice versa. Switching off Sonos and enabling TPLink AV600 Powerline main adapter and the rest of the network is fine, all TPLinks operate normally. Then powering up the Boost (whilst its connected via ethernet to the router), takes everything offline again.V.frustrating.Anyone have any ideas?I was assuming an IP address clash but doesn't seem to be it.

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Belly M
3 years ago
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WallofbassesContributor I
asked in Home theater
Beam constantly disconnecting from Bravia TV

My Sonos Beam disconnects from my Sony Bravia TV Sync device list every time I play music on it.  I unplug and reboot it,and it connects and comes back onto the list.  But the next time I play music, same problem.  How do I fix this?

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Airgetlam
3 years ago
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Randy SingleContributor I
asked in Components and Architectural
Home Theatre /Music

I just set up my Arc, Subwoofer and two Play One surround speakers to my new Sony XBR65 AH8 in my living room and toggled the switch where they turn on when the Tv is turned on, and they all work great together.  HOWEVER, now I can’t even find my living room and the four speakers I have in there on my Sonos S2 app at all, whether the TV is on or not.  It would be nice to use the living room speakers to play music from time to time, and I can’t do that if I can’t find them on the app!

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G
3 years ago
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drbobbit54Contributor I
asked in Controllers and Music services
No radio on Sonos

Have been listening to radio with no problems on my Play 1 and connect amp …..tried today and I get no connection as”server cannot be found”. I’ve tried everything!  I tried My Radio and others but no luck. …..reset router etc. Any ideas? 

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Rowena B.
3 years ago
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Michael J BContributor I
posted in Advanced setups
Recess mounting for Arc or Beam soundbar

How much will the sound be impacted if I create a recessed shelf or cavity for the Arc of Beam soundbar under the TV?  The Arc has both side and rear facing speakers so I fear that a small recess in the wall would create a problem.  It looks like the Beam only has side speakers and no rear speakers to it might be better to at least recess partially.  My goal is to either fully recess and use speaker grill fabric to cover the recessed speaker or have it partially recessed so the front on the soundbar is even with the front of the TV, i.e., 2” from the wall.  I have a Samsung “The Frame” TV and want to have a soundbar blend with the wall or the TV as much as possible.

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Airgetlam
3 years ago
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Ekim9090Contributor I
asked in Components and Architectural
Stereo Pair connection drop out

Hey!  hopefully you experts can help me - my living room set up is a recently upgraded gen 2 Play 5 and two gen 1 Play 1s as left and right - they’ve always had moments of spotty connection - even with the Gen 1 Play 5 - you could hear them stop/starting or dropping out altogether which got worse and worse up until the time when the new generation came available. Upgrading seemed to fix this issue but now a few months on the stereo pair is - at best - dropping in and out and - at worst, and at present - just not playing. They also disappear from the app regularly entirely. I’ve tried hard resets, resetting my phone and I’m just a bit fed up that so much expenditure still gives an inconsistent performance. I have the old generation play 5 still also but set up as a separate system and set as line in to my record player.My diagnostic number is 276078744 and any help is awesome edit; the play 1 gen 1 in my kitchen has also disappeared from the app completely now also.

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Simon B
3 years ago
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PresContributor I
asked in Components and Architectural
Music through Sonos Arc and Sonos Move at the same time

Can I and /or how do I play the same music at the same time through my Sonos Arc and Sonos move. 

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Airgetlam
3 years ago
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Sid-HarthaAvid Contributor I
posted in Components and Architectural
Problems playing long tracks on Amazon music & Calm

Hi All,Recently I’ve had problems playing any track over 30mins in length on Sonos via the music services provided by Amazon & Calm. I get the following error very consistently,“unable to play - connection to Amazon/Calm music lost”I never had this error previously. Everything was working fine.Any tips for how I might be able to diagnose the issue/fix it?

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Annazel S
3 years ago
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ANewtonContributor I
posted in Components and Architectural
Sonos Play 1 issues

Hello, I have 4 x Sonos Play 1s in different rooms. When playing music from my music library on the laptop, the music typically cuts out after 3-4 tracks. there is no error message - it just stops playing. I've tried changing the wifi frequency (as per some community advice) but this only worked briefly - it’s gone back to being incredibly unreliable.  Intriguingly, if I play Sonos radio from the laptop it’s fine and will just keep playing until I turn it off - the cutting out is only when playing tracks from my Sonos music library. I'm now wondering it is something to do with my laptop going to sleep because…. My other big problem is this: I have the Sonos app on my phone. If the laptop is on in the house somewhere, then I can control the Sonos and play music from my phone. If the laptop is off or asleep, the phone app will only play radio on the Sonos - if I try to select some of my music, it shows it on the phone screen but then I get the spiral of ‘trying to connect’ and it ultimat

7
A
3 years ago
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Hdhgsgsyshbeuzjxvvsuxb3bdhContributor I
asked in Speakers
Cost a fortune and for what?

I have had all 3 of my products linked to my original app for years. My wife left I changed system ownership, put wifi boosters in my house and when I did, randomly, my 3 kept working but my 1 and 5 aren't visible to the app. It doesn't allow wireless setup and I have factory reset both speakers and they still aren't visible. $1100 in stereo equipment that I am learning was designed proprietary to suck a degree it is literally the opposite of user friendly. Suggestions?? I'm thinking firepit at this point...

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Airgetlam
3 years ago
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andesch123Contributor I
asked in Advanced setups
Control Sonos outside WIFI area?

Hi, I want to control my Sonos system outside the range of my WIFI. Rather not open ports in router manually or have a unconvenient workaround. Is it possible to do this simple?

4
L
3 years ago
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BennieNContributor I
asked in Components and Architectural
Sonos Move pairs with PC, does not connect and play music

Hi everyone,Just got a Move.When I put it in Bluetooth mode, my computer sees it and pairs with it.  It does not, however, connect so that I can play sound through it.  How do I get this to work?  My other earphones connect correctly.Any advice greatly appreciated.Bennie

1
melvimbe
3 years ago
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MNordinContributor I
asked in Components and Architectural
Sonos One suddenly dies

Hello, my sonos one (gen 2) suddenly stopped working. As in I was listening to it in and suddenly it wouldn’t play the next song (I don’t know if it was inbetween songs or at the end of a song, I use spotify for my music streaming) and had compleatly shut off. No lights or touch controls working and no feedback at all. No connection within the app either. I’ve tried unplugging and replugging while holding pairing button (as to do a factory reset) but nothing happens at all, as well as restarting my router and plugging in a network cable. Has anything similar happened to anyone else? and if so how did you fix it?

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Simon B
3 years ago
Hurlow
HurlowContributor I
asked in Advanced setups
Speaker Connection Lag When Starting or using Groups.

I have two houses full of SONOS products (61 in all..about 30 in each house).  When I select My group of speakers and play music, it takes too long for all of them to start playing music.  I feel the speed should be faster, smoother.   I got The same thing if I am using the same group and change the music.  If I select 10 speakers at once...it may take 20-30 seconds for them all to turn on. Yes..I know this is not an earth shattering problem like global warming and I’m being picky. But I wish The connectivity was better.  I use a boost at both houses and have high speed fiber. Both houses are around 5800 sq feet in size.  Not sure what else to share to help diagnose the problem.  Maybe we need Sonos to make a better boost?  Idk.  Thanks!!!

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Simon B
3 years ago
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Person123Avid Contributor I
asked in Home theater
Does the placement of the Sonos Arc matter?

So do you put the Sonos arc in the front of your entrainment center or the middle?

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G
3 years ago
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