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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26854 Topics
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JamesReb360Contributor I
asked in Components and Architectural
Audio dropping out using Playbar and 2 Play: 1s

I had to switch up my internet connectivity so now my modem and router are located upstairs in a 1500 sf home (2011 construction). Hardware:Boost, 1 Playbar, 2 Play: 1s, all connected on SonosNet.  Samsung TV - 6400 (Model# UN55JU6400FXZA): set to Dolby Digital; connected to the house Wifi. Optical cable (brand new, just replaced the original cable that came with Sonos) from TV to Playbar. When I change TV audio source from optical to TV internal speakers, dropouts stop. When I move the optical cable from TV to cable box, dropouts stop. Also, when I did this, also reseated both ends of the optical cable and gently attempted to wiggle both ends to see if connections or ports were loose and this had no effect, so it seems connections are solid. When I change TV Dolby setting to PCM, dropouts decrease, but still present. When I play music using music services from the app (Pandora or Amazon Prime) or stream directly from third party app (Pandora or Amazon Prime), dropouts stop. When I mov

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J
3 years ago
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alt71Contributor I
posted in Home theater
Inherent A/V delay with Sonos Arc?

What is the minimum inherent A/V delay when using the Sonos Arc with a Sonos Sub and One SLs for surround?  Assume that the eARC signal from the TV has zero A/V delay between the displayed video and when the eARC signal emerges from the TV. Thanks,Adam 

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Sonosjunkie
3 years ago
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agold1002Contributor I
asked in Home theater
Issue With Surround Sound Speakers via Amp

Hi all,Was helping set up a Sonos system for zay friend of mine and we are running into an issue.  I have an Apple TV connected to a Sony Bravia TV. Apple TV has Dolby 5.1 turned on and the TV passes the sound to a Sonos Beam via HDMI Arc. In the same room, we have surround speakers connected to a Sonos Amp.  All Sonos products are connected via wifi.When playing music, all speakers function as intended, but when we switch the input to TV, the surround speakers do not function. Anyone have any ideas here? For context, was running Youtube TV on an Apple TV but also tried streaming music via airplay and neither worked.Thanks in advance for any help

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J
3 years ago
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NShearerContributor I
posted in Components and Architectural
Alarm turns itself on

Sonos One (google assistant active) the alarm comes on about 1230 at night, almost each day if not all days. There are no alarms set in the app as in the kitchen. Can't understand why and how to stop it.The alarm is a sort of chimes sound not radio or playlist.

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N
3 years ago
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Bill KentContributor II
asked in Home theater
Sonos response needed - Arc tinny sound

What is status of Sonos addressing the tinny sound with the arc?  Can they provide research status and approximate dates for a software fix? 

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Corry P
3 years ago
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spencheyContributor I
posted in Home theater
Arc audio and TV picture cut out

Hi, I’ve seen some Arc posts here but i’m not entirely sure I have the same issue. I’ve tried two dozen handle fulls of HDMI cables. Just about every setting I can change on my TV and still have this issue.  I’ll be watching TV (direct TV) or playing PS4 and my picture and audio will both cut out. It can go an entire day and not have an issue or it can go just a few minutes. The cut out varies between 15 seconds to a minute. The frequency can go from every minute to every 30 minutes. I can’t change my HDMI input as my Vizio just tells me to plug the audio output back to the HDMI-ARC input  Suggestions!?!?!?!?! This is driving me nuts when I waited along time and spend alot of money on this. LOVE the sound it puts out but I need HELP

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Ken_Griffiths
3 years ago
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Hans De CuyperContributor I
posted in Components and Architectural
Sonos alarm Chime

I have a problem with the alarm setting: I prefer the morning alarm with my radio station on my Sonos in the bedroom and bathroom.  Normally it works normally.  Though, my Sonos is also connected to my TV and every time I watched TV and Apple TV, the following morning, the boxes in the bedroom and bathroom can’t find my radio station and they play Sonos Chime instead as alarm.  Can I fix this?

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Corry P
3 years ago
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robertjjarvisfrContributor I
posted in Components and Architectural
Unable to play music from Amazon Prime

I have the latest Sonos app, I am subscribed to Amazon Prime, therefore I assume I can play those two million songs that Sonos quote. However, every song I try to play, I get a message, ‘Go Unlimited. Listen to music… sign up here...’I don’t want to pay for an additional subscription. So, kind people, how can I play some music?Thank you for reading.

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R
3 years ago
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sarossContributor I
posted in Components and Architectural
error 30 for one of my 6 sonos speakers. tried everything

I have 6 sonos speakers -- Five, two Ones, two Moves and a Beam. WIth the new sonos update, I get error message 30 for one of the two Moves (other one works fine). I have tried everything. very frustrated. what do I do now?

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Xander P
3 years ago
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HaribabuContributor I
posted in Components and Architectural
Red light flashing continuously on Sonos Connect

My Sonos connect is flickering red light deliberately and not able to reset/ set up/ connect the network Can anyone please guide me thanks 🙏 

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Xander P
3 years ago
Pasik__
Pasik__Contributor I
asked in Components and Architectural
Changing mail issue

Hello, I’m changing my mail in Sonos profile and have no problem logging in.My problem is that it request to verify that new address but i don’t receive it.I double and tripple checked … the mail is correct. It’s just I don’t recive it while i can receive it on gmail (which i leave).  The new email is looking like xxx@ik.me  I even had to revert the mail back to the old one since i cannot post here if my mail is not validated. Regards,    Pasik

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James L.
3 years ago
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super-safeContributor I
asked in Controllers and Music services
I just want my speakers to play music. Is that so Wrong?

MacBook Pro with version 11.2.3 (20D91) throws the following error, when I try to update my music library on the Sonos desktop app:Unable to add the shared folder “//<my computer name>/Music” to your  Music Library (1001).When I search for solutions online, I find tons of people with the same problem, and no one posting a solution, other than to contact Sonos Support, which, obviously, is not a solution.When Sonos decided to stop allowing customers to play music from their phones, it was a big disappointment, and, to me, a violation of the promise they made as a HARDWARE company.Now they also refuse to allow me to play music from my laptop? Is this by design?  Or do Sonos engineers simply not test their software on Macs?

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106rallye
3 years ago
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MyUniqueUserContributor I
posted in Components and Architectural
Sonos S2 glitches when streaming TV from my playbar to other sonos speakers

I used to be able to stream tv audio from my playbar connected to my tv on Sonos s1, but with Sonos s2 the audio breaks up on other speakers even though it is fine on the Sonos speakers setup for my tv. 

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M
3 years ago
dterrier
dterrierContributor I
asked in Components and Architectural
Sonos Connect keeps dropping

Hi, I have a Sonos connect, connected to a Technics amplifier receiver vis red/white cable, a turntable connected to the receiver as well, then a playbar, a sub and two ones. I’ve used for many years this configuration perfectly so I turn on the receiver and the turntable, then on the Sonos app s2 I select Audio Component Line-in choosing the speakers and then it used to work perfectly. Recently this has changed, the Audio Component Line-in keeps dropping from the app constantly and recovers it self. The wifi network is 2.4hz. I recently changed the channel to 11 (I used to have channel 6) but is still the same, I’ve also done a factory reset on all the speakers. Pretty frustrating about this, such a bad experience in a well known and expensive audio system. Can someone help with this, any suggestion.

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dterrier
3 years ago
cybergrimes
cybergrimesTrending Lyricist I
posted in Components and Architectural
Problems with SiriusXM (various error messages)

Hello, I’ve searched through and found from past messages I might be having a network issue. I just picked up a used Play:3 to put in my garage and I’m having trouble playing Sirius XM on it. Other services work without any problems. I already listen to Sirius throughout the house all the time, it’s just this new location. If I play on that location and inside the house I haven’t noticed the error occur, again only when playing to the new speaker by itself.Multiple errors as seen in the image.I’m running SonosNet on channel 1, live in a rural setting, nearest neighbor uses channels 6 and 11. Inside the house I’m using channel 11 and have small amount of Zigbee devices sitting between channels 1 and 6 (in the overlap area).I submitted two diagnostics, 1828175339 and 1227779499, at two different error points.I tried removing and reauthorizing Sirius a bit ago, no dice. What am I missing?thanks! 

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cybergrimes
3 years ago
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Shuttleman58Contributor I
posted in Components and Architectural
Missing playlists after move to S2

I recently moved from S1 to S2. None of my playlists from S1 appear in S2. Is there anyway to get them back?Thanks for any help.-Rob 

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controlav
3 years ago
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carlschaeferContributor I
posted in Components and Architectural
Amazon stream crashes Five

I’m a new Five owner, which I use mostly with Spotify and Amazon.  I’ve had no problems using Spotify, but when using Amazon the music will occasionally stop mid-track.  When this happens, the Sonos app will report “Unable to connect to Sonos” for a short while.  It appears that the Five is crashing and rebooting.  It’s connected via Ethernet cable, so (fortunately) WiFi issues are off the table, and there’s no other sign of connectivity problems when this happens.Any suggestions for debugging, fixes or workarounds?  thanks!

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C
3 years ago
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therealme4Contributor I
posted in Home theater
Beam Surround Capabilities

Hi,I’m trying to figure out how to get the most out of my Beam + 2 Play:1s surround system for TV and streaming services.My Sonos system above is complemented with an Xbox One, Chromecast (2nd generation), a Winegard FL5500A FlatWave Amped antenna, and an older LG LS4500 TV. The Beam is connected via the digital audio output.I’ve been noticing that I only get PCM Stereo 2.0 no matter the game or app I’m using through the Xbox or Chromecast, but I get Dolby Digital 5.1 from the antenna. I’m assuming Dolby Digital 5.1 is desirable over PCM Stereo 2.0 (although I am hearing sounds in the rear speakers even when the app shows that it’s receiving a stereo feed).My question is this. Is the stereo signal a limitation in my TV’s older HDMI inputs? Do I need to upgrade my TV or my input devices (maybe to a new Google Chromecast with Android TV) to get more a more consistent and reliable surround signal passed on to my Beam? Or is this the best that the Beam + 2 Play:1s can do?Thanks!

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T
3 years ago
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Mal1974Trending Lyricist I
posted in Home theater
Sonos Beam - Sound from TV apps not working

I’ve got a Philips 55PUS6703/12 tv and I’ve just taken receipt of a Sonos Beam.  On my Philips TV I set the sound output to ‘Multichannel’ which resulted in my sound output on my aerial channels being Dolby 2.0, which was all good.  But upon using Netflix (TV app), Amazon (TV app) or Disney (cast from iphone) I am getting no sound whatsoever.  On Netflix the sound is showing as Dolby 5.1 (English), I have to change it ‘Dolby 5.1’ and it then works. Output showing on the Sonos App is ‘Dolby 5.1’. This is a bit of a pain if I have to do this every time.  On Prime I have no ability to change the sound. So in order to get sound I have to change the TV sound setting from ‘Multi channel’ to ‘Stereo’.  This is a complete pain and I’m wondering if the Beam is even compatible with my TV. I don’t want to have to change sound settings depending on what I’m watching.  At the moment I’ve set the TV sound option to ‘Stereo’ so everything is working. But I’m now missing out on Dolby 2.0/5.1.  Any hel

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M
3 years ago
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LloydGroupContributor I
posted in Components and Architectural
Song Not Encoded Correctly?

Hi all,In my office I have four speakers (Sonos One) and a Sonos Play 5 device.I've been trying to play music all day, which works for 5 or so minutes - then I am told 'The song is not encoded properly'. I have tried Spotify and Sonos Radio, both show the same error message.Can someone help me understand the problem here? I have submitted a diagnostic report, 1496181506.Thank you!

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buzz
3 years ago
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Wan6Contributor I
asked in Home theater
Sonos Beam freezes and unresponsive

Hello,I've a problem with my Sonos beam. Every morning when I turn on my Tv the audio stop and skip on the Sonos Beam. When I want to check the Smartphone app the Sonos beam is unreachable. The only solution is to unplug the power and the Sonos work again perfectly for the day. I've already try the factory reset with no success. Please find my diagnostic ID : 1944524877 Thanks.

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Xander P
3 years ago
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Andyw92Contributor I
asked in Advanced setups
Multiple devices in to Sonos Beam via HDMI splitter???

Hi all,Bear with me on this one, I am not overly technical, but have an above average understanding of tech (i.e. I often help other family members with setting stuff up) this topic however, is slightly too advanced for me and I need some advice as to whether the below is even possible!… Thanks in advance. I hope you like a challenge :). I recently got so fed up with the SkyQ lip sync issue, that I decided to bypass my TV and link the SkyQ box to the Sonos Beam directly via optical out. There is one benefit to this but many issues with this!Pros:I now have Dolby Digital on Sky with NO LIP SYNC!!! (great for Sky movies, Prime, Netflix etc. directly via my SkyQ box)Cons:Two remotes for sound needed (TV sound is now seperate to Sky) I need to turn the Sky box off (or mute it) to prevent sound playing when the TV is turned off Tv sound needs to be at ‘0’ to prevent echo PS5 and Amazon firestick - Only TV ‘tinny’ sound available as it is not linked to the Sonos Beam.I appreciate this is a b

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ratty
3 years ago
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mittaltanindContributor I
asked in Components and Architectural
Sonos One Google Assistant and Youtube music premium - Playback paused because this account is being used in another location

Sonos One Google assistant and Youtube music premium Error: Playback paused because this account is being used in another location Sonos one bought in the UK, for at least 30% of songs it just skips the song and shows the above error.  For example while playing Indian Summer by Jai Wolf

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S
3 years ago
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Nik TContributor I
posted in Home theater
Sonos Beam + Samsung LE32R81W without HDMI ARC and Optic

I have TV Samsung LE32R81W without HDMI ARC, Optical and Sonos Beam.I connect TV RCA cables + adapter: RCA In Optical Out + Sonos Optical Audio Adapter + HDMI to Sonos Beam.Application connect to TV but sound doesnt work.Diagnostic code: 777194228 What should I do?  

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N
3 years ago
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HobojaqContributor I
asked in Speakers
Trouble updating Sonos One SL

I have several Play: 1 speakers, sub, playbar, boost and a Sonos One SL speaker. I’m running wifi on Mesh system (as my house is pretty big).A month ago or so the system was running just fine and I was able to group One SL speaker with older Play:1 speakers. Now I’m unable to use One SL speaker because in the S2 app it requires to be updated. So when I try to update it the process just stops at some point and shows an error message 1 (of which I couldn’t find any info in support section). I’ve tried rebooting the whole system and router. When I unplug the One SL speaker the rest of the system is running fine. Why can’t One SL speaker finish update?Here’s couple of pics of the app and thebupdate error. Apologies for the Finnish language.  

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James L.
3 years ago
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