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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27679 Topics
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Adrian_28Avid Contributor I
posted in Controllers and Music services
sonos soundcloud unable to play from stream

looks like somethings broke, cant play from stream, but can if select artist from following and chose from song.

47415
LeeroyJenkins
3 years ago
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AndyDickersonContributor I
posted in Components and Architectural
Plex app premium to Sonos

Hi recently subscribed to the Plex premium service and anything on my mobile works fine on Sonos. It's just music on my WD NAS won't work. If accessing the Plex app via the Sonos controller it works fine.Any ideas? Assume it's a NAS setting rather than the app. 

582
melvimbe
3 years ago
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annicseContributor I
asked in Advanced setups
Play music on individual speaker in a room

I have a sonos surround setup with a beam and 2 play ones in living room. Is it possible to play music only on one speaker within the group? Let’s say I want to play only on the left side play 1. Is that possible? I use the android app.

10833
N
3 years ago
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JanseContributor I
asked in Home theater
My Playbar and Sub disappear when turn off the TV, and I have do a new set up, what do I wrong ?

Look at title

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Xander P
3 years ago
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Kumar
asked in Components and Architectural
Bridge update issues

A minor question: in applying the latest update to my twelve unit S1 system, I ran into a problem that was resolved once a bridge was powered off per Sonos troubleshooting advice, which also recommends permanently deleting the bridge. I managed to get all units updated by some further antics, and now all - including both bridges - are on the latest S1 version. Why though is the bridge in such disfavour? I find that my bridge units, one of which is also the root bridge, work fine and serve a purpose...and when they don’t if hardware fails, I won’t complain. But till then?

72513
K
3 years ago
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ViviBeneContributor I
asked in Speakers
S2 app dropping Play:3 speakers

I have two Play:3 speakers that keep dropping from the system after I "upgraded" to the S2 app. The Sonos One I have seems to stay connected. I'm able to get the system to recognize the Play:3 speakers by unplugging them and rebooting the router, but they keep disappearing. As of right now, they are not available on my S2 app, but I can access both of them through the Alexa app and they do play music. So, I don't think it's a connectivity issue. I'd prefer to be able to go through the Sonos app as I can't group the players in the Alexa app. Any advice??

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G
3 years ago
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MarvContributor I
asked in Speakers
Room only plays when grouped

My Sonos equipment has been working fine for many years.  Over the last several weeks, I have intermittently not been able to play music in my living room (2 Play5 paired speakers), but the rest of my Sonos equipment is working fine.  If I rebooted my wifi, the living room would typically work again...possibly for a day or two or perhaps just hours.  Now the living room will not play, even after rebooting wifi. What I have discovered is that if I group the living room with a room that is already playing, the living room will also play.  If I ungroup, then the living room will stop playing.

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M
3 years ago
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Georgina013Contributor I
asked in Components and Architectural
Unable to play Spotify Liked songs

When trying to play songs from my Liked songs library in Spotify, I get intermittent swapping errors of “an error occurred 701” or simply “unable to add song to queue”.All other playlists work without issue.I have approx 4000 songs in my library however in researching this problem, it looks like a previous person advised that it should be able to accommodate ~6.75k (+/- depending on metadata.Could someone assist in confirming how I can get around this error?

3761
Corry P
3 years ago
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mal_1977Contributor I
asked in Home theater
Beam stop working with TV and same issue with spare TV

One morning woke up turn on my TV, Beam has no sound.  Use Sonos App to troubleshoot and received audio out issues.  Changed cables and even to my spare TV (Sharp) in the bedroom, this did not help.  I tried to reset my Beam and setup from factory default.  Had the same problem.  My main TV is philips brand, toggle Easylink on/off plus HDMI aduio out on/off makes not difference on my Beam.  Any help would be most appreciated.

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Airgetlam
3 years ago
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bitoraContributor I
asked in Home theater
Sonos One SL Kept on Dropping Offline

I own a Beam and a pair of Sonos One SL and had set them up as surround. Since last month the Sonos One SL’s would randomly drop offline  (I didn’t change internet setting or disconnect routers or add devices that would cause internet interference) I would spend hours and sometimes days trying to add them back, kept on getting the “we couldn’t connect to your products” message, and had to spend another couple hours to factory reset One SL’s, try a couple more time to add them and retune the speakers. This is super frustrating. Can someone please tell me what’s wrong with my system? 

3461
Airgetlam
3 years ago
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kubisztalContributor I
asked in Controllers and Music services
Play 5 (gen 1) and Spotify problem

I have searched in other topics, but i have not found any answer or fix for this problem.Suddenly during a song it can stop for a couple of seconds and then continue again. This is very frustrating. What i have tried so far is. Changing router, channels on the router. Connecting through wifi and also with ethernet. All kinds of resets. I have tried using Spotify connect and also the Sonos app. I’ve tried from different devices too to connect.I also have a Play 1. No problem whatsoever with that one.I have tried other streaming services (Youtube music & Apple music) and with them there’s no issue at all.I’ve had this problem for more than a year.I just submit a diagnosic: 1540223134

2623
Corry P
3 years ago
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Olivier81Contributor I
posted in Controllers and Music services
Probleme lecture Amazon music HD avec Sonos Connect

Bonjour,depuis quelques jours il est impossible de lire beaucoup de pistes Amazon music HD avec mon Sonos connect.Une message s’affiche: “impossible de lire - Le morceau n’est pas correctement encodé”Je ne comprends pas tout marchait parfaitement il y a quelques jours.Est-ce un problème depuis une mise à jour?Merci pour votre aide.

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O
3 years ago
Alex Morrison
Alex MorrisonTrending Lyricist I
asked in Advanced setups
TV + ARC + AMP - Bonding Distance

Newbie here.  I’m building out a covered porch right now with the “dream setup”. Outdoor fireplace with TV & ARC above it, and am planning on using AMP + Ceiling Speakers as rears for that system.  Everything is getting framed and built out right now, and I’m trying to figure out what wiring I need run.  Below is a rudimentary diagram of my plan.. but here’s the crutch of my question:  ARC will be hooked into TV’s eARC HDMI port.  I’m hoping that ARC can wirelessly bond to an AMP so that those are a single Sonos Room together (and the AMP ceiling speakers set as rears), but my concern is my planned location for the AMP is in a utility closet that is about 25 ft away from this porch (through walls), AND that’s through an exterior brick wall. Unfortunately the AMP is backordered until late August and construction will be wrapped up by then, so I can’t test all this while all the framing is still exposed. Should I run Cat5 (or another cable?) from the TV / ARC location to the utility

8314
lewisc
3 years ago
Total Package
Total PackageContributor I
posted in Home theater
Audio delay fixed by the HDFury eARC adapter 2021

User experience - The HD Fury works! Success! I can now watch content from my Xfinity cable box without experiencing audio delay or lag. My System:-LG 70in UHD SMART TV manufactured in 6/2018. No eARC connection but it will still pass Dolby Atmos signal (even though there is no literature that says it does)-ARC Soundbar-Xfinity cablebox ARRIS XG1V4 which supports up to 4K output.-Blue Ray connected directly to the TV-Apple TV connected directly to the TV (not an HD Apple TV)Pluses: No modification to HD Fury Arcana. Used auto settings. It seems to detect the best quality picture and sound and outputs what your TV and soundbar can handle.  Immediate fix to all audio delays coming from my cable box. I was able to change my LG TV ARC output from a forced stereo output to Auto. Now I listen to most everything in Dolby 5.1 (depends on what the cable box is broadcasting for the channel or show) The ARCANA will pass audio and video from the TV (including the other HDMI devices hooked to the T

10284
J
3 years ago
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pinnpoinntContributor I
asked in Components and Architectural
Sonos Alarm doesn't always play specified radio station

I've a Sonos ONE SL pair using the Sonos S2 app with a weekday alarm. I have "Virgin Radio UK" set to come on at 07:27 Mon-Fri which is set through the Sonos Radio Station service.However, one or two days in the week, a completely different (random?) radio station plays instead. Or, the Sonos chime. Today, I had Radio X, another time I had the BBC World service. The app incorrectly reports that I am playing my chosen station. It is not a particular day it happens. It always seems to be one or two days in the week it happens, or the whole week passes through playing my chosen station as expected.Is there a known issue/bug as to why a different station to the one defined is played at the set alarm time? It appears that this is a long running issue that is now probably ignored as an agravation to many others.Also, this issue appears to be repeated across your community channels for the past 2 years! Network interference has been cited as a cause. My system is fully ethernet wired back to

128812
P
3 years ago
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breitiContributor I
asked in Components and Architectural
Slight audio dropouts in the rears

Hi. I have some slight audio dropouts in my Sonos One SLs that i use as rears in a Setup of Arc+Sub+LS+RS.As my main listening position is usually close to the RS rear, this is obv. somewhat annoying when watching movies.My diagnostic number: 121101499Setup: Arc is wired into a FRITZ!Box 7590 (latest firmware). Rest is on SonosNet.I checked with the FRITZBox which channel has the least amount of devices and the strongest other accesspoints seem to be on channels 6 and 11.In the app, i set SonosNet to Channel 1 and my router to Channel 11. However, no matter what SonosNet channel i pick, i still have a lot of dropped packets in the /support/review site.  I’m left with two ideas:don’t use SonosNet hardwire the rearsBoth of which i would rather no do if the problem can be solved by a different way. What’s the suggested approach to fix this? Could this also be a hardware defect by the Arc or something?Is there any way to find more information about why a lot of packets get dropped?Thanks

18414
Corry P
3 years ago
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PetarlazContributor I
asked in Portable speakers
Sonos roam - bluetooth loss of sound

Hi, all, When connecting the Roam to a laptop or android phone via Bluetooth, the music makes small pauses every few seconds. I've also tried playing YouTube music on the phone and playing it via Bluetooth to the Roam and than connecting it to the Beam via WiFi, and the music still makes this small pauses. I've tried forgeting the divice on the laptop, reseting the Roam and the problem still continues. Does anyone know how to fix this problem? 

3413
P
3 years ago
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Turn_it_upAvid Contributor I
asked in Components and Architectural
Spotify playlists skipping forward during first song

Two days ago, my Spotify playlists started skipping forward to the next song within ten seconds of playing the first song. Prior to that I have never experienced this problem and nothing has changed in my home network setup. If I go back to the first song after it skips forward, it will play through. Anyone else experiencing similar issues?

2822
Corry P
3 years ago
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AnthonybachelierContributor I
asked in Home theater
Unable to reset Sub

bonjour, je viens d'acheter un sonos sub d'occasion, et impossible de le réinitialiser, il reste bloqué sur les leds vert et blanc clignotant, telqu'un aurait-il une solution ? cordialement Mod Edit: Added English translation:hello, I just bought a used sub sound system, and cannot reset it, it gets stuck on the green and white leds blinking, such a solution? cordially

1874
Ken_Griffiths
3 years ago
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didennoTrending Lyricist I
asked in Home theater
PLAYBASE + 2 x play one (gen2))

I have a playbase with 2 x play one (gen1) setup but i want to change the play one (gen1) speakers to play one (gen2) speakers. I want to know if the playbase and play one (gen2) are compatible with each other before i buy the speakers i also want to know if i can then set up the old play one (gen1) speakers to use in another room without connecting to a playbase

15339
D
3 years ago
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ArielPeaceContributor I
asked in Speakers
Play 1 and App stopped working

I have 4 play 1 speakers. All do a sudden the app is not working. I’ve done everything I structure to fix it, Including connecting to the router. 

842
A
3 years ago
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raybe760Contributor II
posted in Home theater
Arc volume issue

Arc volume is muted when turning system on. This only happens with one of my setupsSony TVHdmi connectionArcSonos amp, - left , right speakers in rearSonos 2nd grn sub.System installed 1/2021

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G
3 years ago
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Ebmm stingrayContributor I
asked in Controllers and Music services
email already in use

Cannot set up a new account using Samsun phone. App replies “email already in use “. Created a new email account but the same reply from the app. Obviously something wrong with the app. Any suggestions on what to do?

14291
Airgetlam
3 years ago
brianthesnail
brianthesnailAvid Contributor II
asked in Advanced setups
New ARC storms the network when i try to set it up for first time

Hi, My new ARC when i plug it into the power and wired network, the S2 app says it needs a update. The update does not happen because its in WiFi mode and it storms the network. All other SONOS devices on  network are wired.Is there anyway to set it up as wired before it tries to update ?  

39612
Corry P
3 years ago
A
aliamrzkiContributor I
asked in Portable speakers
Macbook Pro connected to Roam but won't play any audio

Hi there,I have a mid-2014 macbook pro + macOS 11.0.1 and I’m able to connect to my sonos roam via bluetooth but for some reason it won’t play anything, or more like I can’t select it as the sound output. It’s not greyed out but nothing happens when I click it. I tried using the roam with a mid-2015 macbook + same OS and it worked fine, same with my iphone and projector. My mid-2014 macbook works fine with other bluetooth devices (airpods, urbanears headphone, wonderboom speaker, JBL headphone) so I’m not sure what the issue is. I’ve tried restarting my laptop and resetting the bluetooth module, but nothing worked. It looks like it might be a mac issue more than an issue with the roam, but they both work fine with other devices so I’m super confused. Any help is highly appreciated! Thanks!

29967
Corry P
3 years ago
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