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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26407 Topics
J
jsurfsContributor I
asked in Advanced setups
max speakers allowed?

Hi all. I can’t find this answer.I have 30 independent SONOS speakers, some old play 1, some new sonos one. I want to add more but as-is, i can never select “everywhere” and have all speakers just play. It takes an hour to cycle and never really plays them all. I have to play a couple at a time then add more as I go. is there a max amount of speakers allowed on one system?

4
Ken_Griffiths
3 years ago
R
RuralistContributor I
posted in Components and Architectural
Options to Upgrade/Replace my Sonos Connect Gen2 & Troubleshooting for Repair

Greetings SONOS forum,My Connect Gen2 is dead only after 3 years of service.  The SONOS support states I can get a replacement for $279.00 since my unit is out of warranty.  My unit factory resets to a blinking white light with occasionally a flicker of amber.  While holding the Play button a distinct Amber light blinks about three times and then white, then cycles.  Prior to it completely not working, the unit starting sending a low background thumping sound and was dropping out.  I would reset it and then it would work for a bit more but then drop out.  Setting aside having my electronic guru fix it (he can), what product will I get as a replacement?  That was not made clear to me.  Another Connect Gen2 or a newer product?  I can upgrade at 15% off but upgrade to what?  Seems odd to me that products only last 3 years.  I can understand software and firmware support compatibility issues emerging fast making things obsolete but hardware like capacitors and power supply components shoul

11
buzz
3 years ago
C
CarolezContributor I
asked in Components and Architectural
lost all sonos playlists when updating router

Hi everyoneafter hours of talking to sonos customer support since my system wasnt working, I changed my wifi router, as per their recommendation, reset one play 1 (I have another play 3 and a Connect that I havent reset) after HOURS on the phone and multiple attempts with rhe new router I finally mamaged to conect the play 1- on sonos s2 and I lost all my sonos playlists…. Worst customer experience ever. Any hacks to recover these ? I havent set up the rest of my system

15
controlav
3 years ago
B
Brig885Contributor I
asked in Home theater
Secondhand Beam registered to another persons email - wont accept mine

I've bought a secondhand Beam and used my Router to connect using the S2 app. Once connected it automatically requests and update and won't let use my email account. I can't access the Settings to do a Transfer of Ownership, probably because it needs an update first.Any help or should I just call Sonos?

3
B
3 years ago
E
enGageTrending Lyricist I
asked in Components and Architectural
Manual Speaker Test/Level Adjust

I received my Amp yesterday.  I have it powering two Polk 80F/X-LS in-ceiling speakers for surrounds.  The rest of my setup is an ARC and Sub.Does Sonos have a test tone feature yet?  In receiver-based setups, one can always generate a test tone on a channel-by-channel basis and, if desired, set the speaker level using a sound pressure meter.  I use the test tones to make sure everything is connected and then after running room correction software (Truplay for us), I run the test tones again with a SPM to make sure the levels are reasonable.I think the answer to my question is NO, but SONOS, are you considering this feature for the future?

7
E
3 years ago
R
richardpickard12Contributor I
posted in Portable speakers
Sonos Roam many issues

I have multiple Sonos products, from the ARC to Play 5’s, Move, One’s and recently bought the Roam along with a friend of mine. The Roam issues:Battery seems to drain very quickly Bluetooth re-connection issues Playback issues, where it plays then just stops playingIs there a “fix” for this or is this the standard Sonos are now being measured by?If anyone asks me what the Roam is like and is it worth buying, I would have to say “No” based on my experience so far.  Not good Sonos  

1
bockersjv
3 years ago
J
JMorton26Contributor I
posted in Home theater
Sound Loss with Spectrum Cable

I have been having intermittent sounds loss to my system (sono beam, sub, two SLs) when watching TV via Spectrum cable.  I have swapped out HDMI cables, adjusted all sounds input and output settings on the TV, Sono system and the cable box, but it still persists. The sound works for about 15 min and then skips out for 1-2 seconds. This only happens with the tv, music has no issues. I submitted a diagnostic and got a ticket. Here is the number: 1776223067 Can someone please advise? Has anyone ever encountered this before? 

6
buzz
3 years ago
K
KikiwallaceContributor I
asked in Components and Architectural
Playbase won’t power on without TV

I have had a playbase connected to my Samsung TV for 2 years now and have never been able to power on my playbase to listen to music unless the TV is also powered on. if I’m listening to music through Spotify on my iPhone app, the Playbase will turn off 5 minutes after my TV turns off. 

9
AjTrek1
3 years ago
D
DuranDoranMartellAvid Contributor III
asked in Portable speakers
Roam "offline" and won't reconnect

Help with Roam, please.I have 2 Roams. One white and one black. The white Roam is working fine. However for the past couple days the black Roam has been appearing as "offline" on my Sonos app and I cannot reconnect it to my system. Furthermore, when I try to use the "Find my device" feature in the Sonos App to try to repair the connection, the App says that I need to update my App, which is not true as I have the latest update and my App is set to automatically update anyway.  When I try to update the App manually, the Sonos app freezes. The App issue and the Roam issue may be two separate issues but they are definitely related in so much as I can't even begin to re-connect my black Roam because the "find my device" function is frozen at the "update your App" stage. The black Roam is fully charged and works on Bluetooth.Wi-fi signal quality is not an issue either because I have tested the white Roam next to the black Roam and it works fine.  I moved the black Roam next to the wi-fi rou

5
Ken_Griffiths
3 years ago
G
GwatsonContributor I
asked in Components and Architectural
play 1 - weak signal - next to wifi point

Hi. I’ve done a lot of digging to no resolve. Hopefully something simple I’m missing.  Background:I have a small home, with google nest wifi in every room of the house. I have Sonos beam + 2x ones in the living room, and a play one in the study, that work perfectly.  The problem:I have a Sonos play one in the bedroom- sitting right next to a google nest wifi point, that always cuts in an out.  the google wifi app tells me it has a weak connection, yet everything else connected in the entire house has strong connections.  Is there a simple problem I’m missing? Or a faulty product? i can’t change wifi channel because apparently google selects the best one automatically. 

5
G
3 years ago
S
supersuakuContributor I
posted in Components and Architectural
stereo pcm on disney but dd+5.1 on netflix? xiaomi projector

hi all! i have a xiaomi projector hooked up directly to an arc, sub, two one sls, nothing else.https://www.mi.com/global/mi-laser-projector-150/specs/able to get dd+5.1 on netflix but only stereo pcm on disney+. any advice please? tried reaching out to disney and they said the xiaomi projector is not compatible with disney+? HELP, thank you!

3
Airgetlam
3 years ago
W
WfultonContributor I
asked in Portable speakers
pairing

I have a Roam for my Bathroom upstairs (maybe BathRoam?)    I have two Sonos Ones paired in stereo in my living room, downstairs. My question is,  when I clean etc. I want to be able to have the same thing playing on all three speakers.  How can I do this, and then separate them again, most easily?   Thank You!!

1
Airgetlam
3 years ago
C
chadsandlinContributor I
asked in Components and Architectural
2 amps 1 surround working the other not

I have (2) 5.1 setups. Both amps were hooked up and working. Suddenly one rooms surrounds stopped working but it says it is connected. If I remove both surrounds I can hook up either room of surrounds with one amp but when I go to put the living room surrounds back to the living room amp the media room surrounds won’t work. They say they are connected but no sound comes out?

4
G
3 years ago
J
JhoogeContributor I
posted in Home theater
Sonos Arc cracking

After having my Sonos Arc, sub and two Sonos 1 SL surround speakers tonight the system started crackling and cutting in and out.  I have a Apple TV hooked up to a projector the a HDMI Matrix Switch.  The sound goes through the optical to HDMI adaptor and again has worked great for a few months till now.  I did submit a diagnostic report 1066721761. Would love help.  Have loved my system so this is frustrating to say the least. Mod Edit: Corrected typo for clarification

3
Corry P
3 years ago
A
ADOCContributor I
asked in Home theater
Sub won't power on

i have been using my sonos sub for the past 2 years now and suddenly it won't power on. i have tried all possible options like changing the power cord, changing location, etc... but still to no avail. can somebody help me because this is really freaking me out. 

2
AjTrek1
3 years ago
B
BMac1122Contributor I
posted in Components and Architectural
Expeirencing static (white noise) NEW

Apple TV and Apple Music - possibly NetflixListening to Apple Music in Atmos mostly and all is great for about 20 min. Then the audio will suddenly mute. No sound from speakers. Pause and play will not work and either skip forward to next sound or exit out of music a step to 2 and restart. The above has been the case for weeks. Until I returned back home after a week without any use. Now same kind of thing is happening but instead of muted or dropped audio I hear static tones and white noise. The static audio is random sounding not necessarily to the same beats as the song. Seems like the static sounds replaces the muted issue as mentioned. No updates as I know of no changes to content and usage.

1
Corry P
3 years ago
M
MikeNZContributor I
posted in Home theater
Newbie setup help: through TV for both listening to music and TV watching?

HelloFirst-time-caller, and a first-time SONOS owner for 2 weeks now. I’ve had a look around this helpful community and not found what I’m looking for - please direct me to an existing thread if there is one. I wonder if I’ve bought the wrong setup, or haven’t figured out how to set it up to suit my expectations. I’ve replaced 2 big floor standing speakers and an amp - that I’ve had for 15 years. I’ve since gotten married and we have a 4 year-old, and now live in a tiny appartment. Even I realised the big speakers had to go… I mainly listen to music. This is through an Apple TV connected via HDMI into an old Samsung TV (that has no HDMI ARC, but an optical out). All of my music is through iTunes Match. I listen to music approx 20 hours/week. We watch TV too, mostly the 4 year-old. I might watch 3 hours/week. 2 weeks ago I bought: BeamOne SL x2 (paired)Sub Configured in a straight line across the room:One SL <0.6m> Beam/TV <3.5m> One SL & SubSofa is opposite in the middl

2
M
3 years ago
A
Alessandro.gadaletaContributor I
posted in Components and Architectural
Sonos Playbar and TCL 55 C721 remote control

Hi Community,I’m not able to pair the remote controller of my new TCL 55 C721 with the Playbar. I tried a lot of time but it seems the infrared signal is not recognized by the playbar. Can anyone help me? Thank you,Alessandro

2
A
3 years ago
C
CamaiContributor I
asked in Components and Architectural
remote control Playbase

Hello,I have just changed my TV for a TCL 65C825, but the remote doesn’t seem to be recognized by the Playbase ?It’s a RC802NU1 remote, I confirm that it’s an IR remote (I have tested it with my cam).The Playbase works fine with an other remote, so it looks like it doesn’t understand the code sent by the TCL remote.Have you ever experienced such issue please ? 

6
A
3 years ago
E
EvangelieContributor I
posted in Components and Architectural
sound from one specific app no longer playing on Sonos

I have been running the Syrinscape app on my ipad and using airplay to play the music on my Sonos system (two symfonisk lamps) for a while without issues. Today I added a Sonos Roam to my system. Now the sound from the Syrinscape app is no longer played from the Sonos speakers, eventought my ipad is still connected to the speakers. The sound now only comes from the ipad speaker.  Every other app I use on the ipad still has its sound redirected to the Sonos speakers. Anyone an idea what could cause just one app to malfunction?

9
E
3 years ago
M
musicmonkContributor I
posted in Portable speakers
Unifi Sonos Unifi loosing speakers

Hi,I have a set of Sonos speakers (S3, S1, SOne and SMove). What I see regularly is that the other speakers lose the IP address/connection and can’t return. The strange thing is that the Sonos Move does not seem to have this problem at all. And the problems started to occur when the Sonos Move entered the system.I see the same thing happening with my parents that have a more or less the same setup.Sonos:1x Sonos 11x Sonos One1x Sonos 31x Sonos MoveWifi:3x UAP-nanoHD - 5.43.19.124931x US-8-60W - 5.43.18.124871x USG-3P - 4.4.52.5363511I'm reaching out in this forum and not in Unifi's support channel since the Sonos devices are the only ones that have this behaviour. 

7
C
3 years ago
M
Mal1974Trending Lyricist I
posted in Home theater
No volume on TV start-up

 Every time I turn my TV onthe volume is muted and silent on my Sonos Beam. Why is this and what needs changed so there is volume on start-up. 

3
Airgetlam
3 years ago
F
FredWaltmanContributor I
posted in Components and Architectural
Another AirPlay/Mac issue

I have two One/One SL pairs (each a stereo pair), one in my office and once in the TV room.From my iMac (running Big Sur) I can airplay to the TV Room pair but I cannot pair to the office pair.I’ve gone thru most of the troubleshooting steps I’ve seen here -- rebooting router, computer, speakers. Both pairs have one speaker with ethernet and the other with WiF. As far as I can tell they are set up the same -- I didn’t do anything fancy when I set them up. My next step is to swap the speakers (i.e Office → TV Room, TV Room → Office) but that is going to be a bit work so I thought I’d ask here first.

1
F
3 years ago
I
Ian BryceContributor I
asked in Components and Architectural
play 1

Hey guys a quick question? I powered up my Play 1 the other day and I heard a pop and crackling coming from inside. Now I can't even get the light to come on I have tried other power cords as I have another two onboard. Is it goosed or is it possible to get them fixed?

4
Airgetlam
3 years ago
T
traildogTrending Lyricist I
asked in Components and Architectural
Intermittent Thumping

Intermittent thumping coming from speaker when quiet music is played.  Any thoughts?  I read someone else”s thread with same issue.

3
Airgetlam
3 years ago
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