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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26474 Topics
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purslowmContributor I
asked in Components and Architectural
New Sonos Boost

I have recently had poor buffering problems mainly when using Sonos system with Amazon Music. My Wi fi is BT running at 50 MB so quite fast. I dont have problems with the radio throug Sonos system e.g Gold or Smooth. To solve this I have just bought a Sonos Boost. It is much better but intermittent buffering problems are still happening. Is there anything else I can do. I am not very technical. I am running S1 with 5 speakers all 1st Generation. 3 x Sonos 5 and 2 x Sonos 3 and a Sonos Amp. 

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2 years ago
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ForstalCollaborator II
asked in Home theater
Sonos ARC : sound from Apple TV 4k isn't working properly

System: LG UHD display, Apple TV 4K (A12 Bionic version), Sonos ARC SL/Sub/Play1 home theaterProblem: volume control stopped working / no audio outputSeveral days ago I noticed an issue with my Sonos home theater - no sound output in Prime videos. Clicking the volume control on the aTV remote brought up a grey circle with a slash on the right edge of the screen. I was still able to get video out of locally served movies as well as the Hulu app. Later in the day, the Hulu sound quit, followed by Apple Trailers. Now I have no sound at all, even from the aTV click and window system sounds. I discovered that none of the apps on my devices could see the Sonos system (once the Sonos HT was installed I never again used the apps), so I did a WiFi reset as prescribed in the support docs. My apps could then see the system, but the audio was still gone. I reset the remote function and had the app relearn the aTV remote, still nothing but that grey circle with a slash on the right side of the scre

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2 years ago
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Nick1307Contributor I
asked in Components and Architectural
How can I check if my device is set to rebinnd

Hello, I´m having trouble with my network since I installed a sonos play 1 that my now ex-girlfriend gave me as a “present”. All my connected devices to my router are having some kind of issue… So, she  comes out of the bleu with the sonos play 1 and says she wants me to have this… She a couple of these players at home so I let her installe the thing… a couple of days later there are issues with the wireless adaptor in my laptop. It tunrs out is been switch off and replaced with a virtual adaptor. I have a little knowledge about some stuff but not enough to fix it. So I google to find things out and learn. Then I stumble on a site about dns rebinding and that sonos play 1 is compatible for this… My question now is : Can somebody please try I explain me in no technical terms but in plain and simple  Englisch, how to find out or check this device if it´s been prepared to rebind with another remote device ,server or something else. My data charts are hitting an all time high, blue tooth s

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James L.
2 years ago
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meohmyContributor I
asked in Advanced setups
Old TV, no ARC, Latency on Analog

I have a quite old HD tv (Pioneer) that I love and still has lots of legs.  On Installation of the amp, we tried hooking up the tv to the in wall speakers from SONOS and the AMP as well.  What occurred was about a 2 second latency on the relationship between the visual words spoken and the sound occurring which was quite distracting.  The tech moved it to PDM on the settings which had only marginal if any effect. Is there any way to obtain added hardware to narrow/eliminate this issue?   The aesthetic of where the speakers had to be placed really necessitates removing the existing tv speakers (either side of the tv which is wall mounted also) to achieve a more pleasing wall.  

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106rallye
2 years ago
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BkeorrContributor I
posted in Portable speakers
SONOS MOVE BLUETOOTH STEREO PAIRING IS IMPOSSIBLE

FYI, You cant stereo pair MOVE speakers while on Bluetooth. DO NOT WASTE TIME TRYING.SONOS does not tell you this and most people assume it when they purchase them. I personally would not have bought my first MOVE speaker or the second MOVE speaker later if I knew it could not form a true stereo pair while in Bluetooth. I now have spent 800.00 on something I did not need and I feel I was misled on. I should have done much more investigating prior to purchase. Maybe hired someone. And it was not easy to find out that Bluetooth pairing did not work after hours of trying post purchase. I am not very happy with the deliberate hiding of this by SONUS. I love the sound that they produce while hooked to WI-FI but they knowingly hid the fact that it will not do a stereo pair while on Bluetooth. JUST WRONG! Shareholder/Stock price over customers does not work in the long run. SAD AND DISAPOINTED.

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2 years ago
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LipSyncInSyncContributor I
asked in Components and Architectural
I have sound sync issues even with direct 3.5 mm connection!

I have a Play 5 (gen 1) and just bought a Play 5 (gen 2) to be able to use new S2 app. With Play5 (gen1) I connected sound directly from computer 3.5 mm output via cable to Play5 (gen1) speaker and had no sound sync issues when watching e.g. Netflix/YouTube etc. Then I installed S2 and connected Play 5 (gen 2) and now I have sync issues, even with direct connection with 3.5 mm cable from Computer to Speaker. I set up S1 again, and unfortunately now also Play 5 (gen 1) has sound delay when playing video (Netflix/Youtube etc). Any ideas? I know the point of sonos is getting rid of cables….!

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Airgetlam
2 years ago
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LardybarstowAvid Contributor III
posted in Components and Architectural
Roam

Suddenly since the last update my Roam does not respond with the Expected track ...

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melvimbe
2 years ago
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MDN2020Trending Lyricist I
asked in Controllers and Music services
Sonos S1 has suddenly lost my music "The computer [name] cannot be found" whilst in use

Out of the blue my Sonos S1 controller has lost my music.Nothing changed, the computer hadn’t been changed in any way, no settings changed, no software installed, I simply chose a different album to play and it’s all gone.I tried adding the music folders again and still get the “computer cannot be found” error despite it being the computer that’s running the Sonos app!I’ve had a look on the forum and there’s lots about people making changes then losing their music but I haven’t found one like mine where nothing changed, it was running then it simply lost everything.I uninstalled and reinstalled the Sonos S1 app, rebooted the router and the Sonos Bridge, checked the firewall settings before I uninstalled it and it set the firewall settings again for the fresh install so I know that’s not the problem.Windows 10 hasn’t updated, so I can see no reason at all for this to have happened.I’d appreciate any help I can get with this before I chuck the lot on eBay and get blue tooth speakers inst

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Corry P
2 years ago
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chip.manContributor I
asked in Controllers and Music services
Music Indexing doesn't update my library

I have a music library stored on my NAS with approximately 1500 albums (so it's not huge by most standards).Only a portion of it has been indexed correctly by the initial execution of the indexing via Sonos app. No matter how many times I re-run the process via the Apps on Windows PC, android phone & iphone, nothing changes once the fresh indexing process has finished.An example of how this is behaving is:I have a folder named A Perfect Circle in my shared Music folder. It has 4 sub-folders (1 for each album by that artist) 2 of the 4 albums have been indexed 1 of the 2 indexed albums only lists from track 3 onward and doesn't recognize or list tracks 1 or 2 in the sonos app on any platform. By comparison, I can browse to each of the folders and list all tracks and play them using other apps such as Roon, windows media player etc. without issue.Re-scanning my music library yields no changes to available albums / songs, though shows via the apps it is apparently working.What is goin

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J
2 years ago
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tomkmContributor II
asked in Speakers
System split and missing products!

My set up is Play1, Play3 and Connect running on S1.Recently i was experiencing issues with Play 1 and Play3 dropping out.I thought that Connect might be the issue, so turned it off and tried to connect both Plays via Wifi direct to Router. What happened next was that my system somehow “split into two”. Under my login in app i can see Play3 but can’t see Play1 or can’t even add it in. If i log out of my account i can see Play1 but can’t see or add Play3.Is there a way how to reset the whole system and start over? Or any other suggestions?It is driving me crazy. 

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buzz
2 years ago
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Manx JohnContributor I
posted in Home theater
sonos arc sound dropping sound

I have sony KD65A8 tv and Sonos arc sound bar, problem when microphone switched on experiencing sound dropping out also when in adjacent room arc seems to have a mind of it’s own the other day just decided to suddenly switch tv on and play a music video. I have contacted Sonos support and while full of suggestions it seems it’s down to me to try and fix the problem. I am astonished at reading so many previous complaints regarding this issue that Sonos just seems to side step the problem.

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2 years ago
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mattjazzContributor II
asked in Components and Architectural
Search function in S1 app not finding anything

Hi, for some reason when I use the Sonos S1 search function on any of my devices (2 iPads and 2 iPhones) it doesn’t find anything. 

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Corry P
2 years ago
gaitken
gaitkenContributor I
asked in Components and Architectural
Sonos Boost into existing network

I keep getting an error when trying to add my new Boost to my existing system. I tried adding it to the existing system both in wired and wireless mode and keep getting the error. I wonder if it’s something to do with our BT router which we’ve had issues with before adding items to the network.

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Corry P
2 years ago
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edwardpikeContributor I
asked in Speakers
Unable to turn off or reboot

Our Sonos system has completely stopped responding: the white light is on, however nothing happens when we press the Play button, even for 60s +, or when we run through the factory reset sequence… it just stays white …Any help would be greatly appreciated!

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Corry P
2 years ago
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Kwik-E-MartContributor III
asked in Controllers and Music services
Sonos keeps losing tracks from my Itunes library

HiA couple of days ago I noticed that the queue in Sonos was saying I only had about 9500 tracks when there should be about 12500.  I’ve had a look through and whole albums that used to be in there and played absolutely fine are no longer showing - they’ve just disappeared although they’re still in Itunes?  I’ve uninstalled my Library from Sonos and added it again and now I’ve lost even more, about another 200 tracks????  I have a Windows laptop and the library is on my C Drive - no changes have been made to it.  I’m absolutely baffled, any advice would be gratefully accepted as this is driving me mad. 

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James L.
2 years ago
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dubonvinContributor I
asked in Portable speakers
Sonos Roam - how to prevent others from connecting to it

I brought my Sonos Roam to the hotel I’ll be at for 2 weeks. The wi-fi here doesn’t require a login.  How can I prevent others (who are on the same wi-fi) from connecting to my Roam? It has already happened three times .. including once in the middle of the night when my white noise was interrupted by someone’s dance music (!). 

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D
2 years ago
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JokersHouse308Contributor I
posted in Advanced setups
My Sonos is finally connected!

I’ve had my Sonos set up for about a week now. I’ve watched numerous videos showing how to connect the speakers to my WiFi and how to use the app. Recently, I had Definitive Technology surround sound speakers with the Onkyo recover and app. Debated for awhile and made the move to Sonos. What a difference! However, those of you who had issues connecting (bridge mode, powering down speakers and getting frustrated, checking router, app not connecting), yes I’ve been there with these issues all week until now.  I currently have our cable router and we bought the AMPLIFI mesh WiFi unit. When our house was built, they installed all of the wiring in our downstairs closet. I never knew why they did that but I hated it. Although, I’m no expert at all of this so we kept it there. When I installed the Sonos, It would drop my connection from the app all the time. My wife knew I was going to go crazy after disconnecting my old unit with issues and now I can’t get this work properly. I called Sonos

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S
2 years ago
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KandmillerContributor I
asked in Advanced setups
Amp in ceiling speakers with SL surrounds

Recently built a house with in ceiling speakers that came with the Sonos Amp and I was so excited to pair them with my Arc, Sub, and 2 one SL surrounds however the arc can only support one pair of surrounds. Never did I even think this would become a limitation from Sonos. Anyone know if there are or could be future plans to allow multiple surrounds like the update that made two subs possible?  Sonos please!

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G
2 years ago
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timothypContributor II
posted in Controllers and Music services
so tired of sonos wifi

Issues with newer wifi modems/routers are a neverending source of frustration.I have a wifi 6 fiber modem/router that automagically switches from 5ghz to 2.4ghz depending on distance, which is great for anything but Sonos, so I had to setup an additional network just for that.(and no, there’s no option to set up a different access point just for 2.4)This is painful because in my office I have to use the 2.4ghz network, which is slower, in order to use Sonos app on my PC to connect to the Play 1’s.Also, to control other Sonos components (Play 5’s, Sub, Move), my phone has to be on the separate 2.4 network.So, I bought a Boost, thinking Sonosnet would solve all my problems, but no… the Move won’t work with Sonosnet (I discovered after purchasing it).  So… I have to continue with the separate 2.4ghz network.At the very least, the Boost should prominently note in the description that it does NOT work with Move.The Sonos page for Boost even displays the Move directly underneath!https://www.

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buzz
2 years ago
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LJBContributor I
asked in Components and Architectural
wireless?

Hello. Do the new Sonos speakers need to be plugged into the mains or is there a wireless version?thanksLJB

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G
2 years ago
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BarkoftheBirchContributor I
asked in Speakers
Play 5 wont play after reconnection via ethernet

My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.This has now happened twice...any ideas anyone? TIA

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R
2 years ago
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TipatlafContributor I
asked in Components and Architectural
mon systeme est introuvable

Aucune possibilité de connexion j’ai changé de router cette semaine et Depuis aucune possibilité de configuration mon bridge est introuvable même si branché directement sur le router 

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Airgetlam
2 years ago
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Dickinson_99Contributor I
posted in Home theater
arc autoplay

LG 65SM9000PUA tv with Sonos ArcI could not get the sound output to stay on “internal tv speaker.”  If I select internal tv speaker it automatically changes back to “HDMI Arc” to play output through the Sonos Arc.I researched the fix on this forum and wanted to share my findings.Both the TV and the Sonos app have settings for autoplay for sound output and both must be turned off. TV settings to adjust:”All settings” then “connection” then “hdmi device settings” then turn off “SIMPLINK (HDMI-CEC)”.Sonos app settings to adjust:“System” then select the corresponding device, for me it was “arc” then turn off “tv autoplay”Make sure both tv and sonos autoplay settings are off and you will be able to change from Sonos HDMI arc as sound output to internal tv speakers.Warning: when you change back to HDMI Arc input on the tv, the autoplay setting on the tv will be reactivated.  It gets annoying turning off frequently but that’s the work around.Happy listening! 

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buzz
2 years ago
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hopperdropperContributor I
posted in Advanced setups
Sonos One & AirPods

For 2+ years I had no issues using Sonos speakers and AirPods off the same devices. All great. I typically play to Sonos using AirPlay rather than the Sonos app.In the last ~1 month, I am getting really annoying behavior where I can’t successfully switch from AirPods to Sonos - I get the spinning wheel of death on the speaker glyph in OSx/iOS. The variation is that it’ll connect, but when I close the AirPods case, it’ll drop the Sonos connection and I can’t re-establish it. When I check the Sonos app, it thinks the speaker is playing the stream but it is actually coming out of my laptop/phone speaker.  The fix is to reboot the speaker. Any ideas?

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buzz
2 years ago
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atsbaniContributor I
posted in Components and Architectural
Spotify can't connect to Sonos

Hi,Suddenly my Spotify can't connect to my Sonos system. The Sonos speakers are greyed out. Restarted everything that could be restarted and still doesn't work. It works directly from Sonos app.  Diagnostic: 1035883723  

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UKMedia
2 years ago
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