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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26411 Topics
T
ToruContributor I
asked in Advanced setups
Sonos Radio blir brutt ved oppstart av laptop

Hei, Jeg kjører Sonos Trådløst over WiFi 2, 4 Ghz som “Teknsik nett” - med andre smart Home produkter. Laptop kjøres normalt i eget WiFi nett til ordinære klienter - 5 Ghz. Det benyttes to Asus routere satt opp med AiMech, RT-AX86U - versjon: 3.0.0.4.388_20566. Teknisk nett på 2,4 Ghz kjører kun fra den ene Asus-routeren som er plassert i kjeller.Det er god dekning for alle Sonosprodukter - 12 totalt - ikke noe lag eller problem med lyd, men:Om jeg er på soverom i 2. etg. kjøkken i 1. etg, stue i 1. etg. og lytter til Sonosradio stopper denne opp i rundt 10 sekunder når jeg starter opp min laptop (5 Ghz) og så fortsetter den som normalt… Lytter jeg på musikk via Spotify har jeg ikke dette problemet. Velger jeg å benytte 2,4 Ghz på pcen har jeg heller ikke dette problemet - kobler altså til samme tekniske nettverk som Sonos benytter.Hva kan gjøres for å finne ut av årsaken til denne “pausen” under oppstart av pcen? Litt irriterende kan man si.. Jeg bruker Sonosradio - P4 Radio hele Norg

3
Corry P
1 year ago
D
DavidgibletteContributor I
asked in Speakers
Problems with SONOS One SL

I recently updated to apple iOS 16, and ever since then my Spotify app will ONLY connect to my Sonos speaker if I use AirPlay. Before it allowed me to connect by selecting device. This worked way better for me as I could play music in my daughter’s room while being able to hear audio on my phone (on IG, or YouTube) without interrupting her music. But now since I’m forced to use airplay I can only play music or my YouTube audio will push to her speaker. anyone else seeing this issue? Any fixes? We tried updating the Sonos software but it keeps saying “error code - 800” 

1
J
1 year ago
A
alphamangoContributor I
asked in Home theater
Virgin v6 remote and Sonos

I’ve just set up my Arc, One SL speakers and sub.I’ve got the volume on the Arc working with my virgin controller, but the TV standby button is no longer working. Does anyone have a solution? Thanks

7
A
1 year ago
H
HollanjoContributor I
asked in Home theater
Trouble Connecting Sonos Ray to Television

Hey Sonos Users!I love my Sonos speakersThe sound is greatI was very excited to set up the new Ray product to my Sony TVBut after 3 hours (including 1 hour with the VERY NICE Sonos help gentleman) I was left with “you need to call Sony”Anybody else having trouble getting their Ray to connect to their TV Super frustrated Sonos fan,John

13
Airgetlam
1 year ago
D
dsharpe76Contributor I
asked in Home theater
One SL moving rooms after power off

I have a Beam (gen 2) sub mini and 2 One SL's acting as rear surrounds. i had to power off one of the one SL's and when i powered it back on it appeared in a new room (living room 2) not paired to the other One SL. Has anyone else seen this ? or knows why it has happened ? In order to get everything back to normal i had to remove the "surround pair" from “living room” and then remove each One SL from the room it was in. then readd a "new" pair of surrounds and go through the setup process again.  i'm concerned this is going to happen every time i turn off a speaker or if there's a power cut.

4
J
1 year ago
I
Ibby999Contributor I
posted in Components and Architectural
Boost has not helped

Hi AllI have a sonos 1, Ray and roam all in the ground floor and all connected by wifi.I also have a wifi extender which is mainly there when I go to the garden.When I tried to group all 3 devices (whilst in the house) I get the error message ‘wireless range extender, cannot group’So, I bought a boost, installed it but still get exactly the same message so it appears it was a complete waste of money.Any ideas? Have I done something wrong?many thanks  

5
J
1 year ago
K
Kevin WhanContributor I
asked in Home theater
Sub Mini wont stay connected (Playbar)

Hi all,I have Playbar and just purchased a sub mini to pair with it.  System is using SonosNET.I successfully connected the sub to the network, updated the software and paired it with the playbar.  Unfortunately very shortly thereafter, the sub seems to have dropped from the network.  In the system setting section it shows as Playbar (+?) rather than Playbar (+sub).  If I restart the sub, it seems to connect briefly but as soon as I try playing sound from the TV, it drops again.I have tried 3 factory resets and moving the sub to different locations with similar results.  In one case, I was able to get music to play from Spotify through the Playbar which engaged the sub briefly but it eventually dropped again.Any suggestions?thanks in advance,Kevin 

4
K
1 year ago
P
pkboucherContributor I
asked in Components and Architectural
Sonos S1 still works with IOS but Windows 11 fails to connect

It says “Sorry, we can’t connect to Sonos.  Let’s try some things: ...” It was working fine on this PC untill I switched from the ATT Wifi to an Orbi wifi.  Like I said in the title, our phones still work fine, and they’re on the same wifi as the PC.  All my speakers appear fine for the phone S1 app. I tried resetting the PC S1 app -- no difference.  It searches for about a minute, and says it’s connected, but then after I click OK, it says “Sorry, we can’t connect to Sonos.  Let’s try some things: ...” PC Wifi is is set up as a Private Network and is not set up as a Mobile Hotspot (no Internet connection sharing). Setting it to a Public Network did not help. I tried putting a cat 6 from the PC to my Sonos Boost, and the Internet still works from the PC, but no change to the S1 app on the PC failing to connect to my Sonos system. Diagnostic report: 1543599904

2
P
1 year ago
V
ViggeContributor I
asked in Controllers and Music services
problems adding spotify as a service in sonos app

Hi, I have just installed Sonos five through wifi and other music services seem to work, but I cannot add Spotify. I can’t even find the service in the sonos app. How come? Spotify is available in Finland.I find my Sonos in the spotify app but I cannot connect to it. Please help! :) 

4
V
1 year ago
S
schaserContributor I
asked in Components and Architectural
Playbar cutting out from TV

Intermittent, very brief cut out of sound from Samsung TV through Playbar. Happens on all TV sources - cable box, android box, streaming services. Optical cable connection. Does not occur while playing music. 

2
Corry P
1 year ago
T
ThatS0n0nsUserAvid Contributor I
asked in Home theater
Bass Output After Trueplay

After running Trueplay on a stereo system with a Sub or Sub Mini the amount of bass decreases and noticed that it's not as heavy feeling/sounding even after adjusting the Sub Audio.I know there is nothing wrong with my system, but I do feel like Trueplay does dampen the bass the Subs output.Is this normal behavior and do I need to adjust the bass level in the EQ along with the Sub Aduio settings?

6
K
1 year ago
P
PvD2022Contributor I
posted in Speakers
REPAIR of Play 5 gen 2 no power after switching part

IMPORTANT: my question is about the GEN 2 not GEN 1. Primary part is ok, 315 VDC is president but secondary I have only 2.4 volt instead of 24 volt and measuring the feedback opto coupler it tries to switch on and falls off. Any suggestions or schematics are helpful. 

0
P
1 year ago
H
hike14erContributor I
posted in Components and Architectural
Sonos connecting to strange IP address

I have trying to understand the source of some recent internet issues, and I notice that Sonos connects to several destinations each hour, to check time, amazon web services and firmware.  But one of my Sonos devices has been connecting each hour to three IP address that I do not understand.  They connect through UDP 123 (ntp)  to185.117.82.71 (Bulgaria)5.196.160.139 (France) 81.7.16.52 (Germany)After disconnecting this Play 3, I don’t see any other Sonos devices make connections to these IP addresses.   Does anyone else see connections to these addresses? 

2
Stanley_4
1 year ago
A
ahoriContributor I
posted in Portable speakers
How to Disconnecting Roam Blutooth

My ROAM is connected with Wifi and Blutoorh. Blutooth at kitchen is used to listen TV when needed. The problem I faced is that once ROAM is connected with blutooth (TV), ROAM tries to keep connectting with TV, even when I do not want to listen TV from ROAM. I can hear the TV sounds from ROAM whenever the TV is on.... What I want to do is to listen TV only when I need. Yes, I know, mute works, but this is not smart. I called SONOS local customer service and he said that ROAM is designed to keep the last blutooth connection, and once it is connected with some other blutooth device, then ROAM will not try to connect with TV again. Hmmm, this may work, but this is not smart at all and annoying to do so thking the recovry of the TV connection. Is there any 'smart' way to disconnect blutooth, via app, or voice control (alexa or sonos)?

2
G
1 year ago
B
BootxContributor I
asked in Components and Architectural
Problème appairage Sonos One en paire

Bonjour,J’ai un soucis. Je m’explique : j’ai configuré mes sonos one en paire puisqu’elles sont dans le salon et dès lors que j’écoute la musique ou que je fais fonctionner ma télé au travers de mon Apple TV, une enceinte fonctionne mais pas l’autre. Dans ce cas, je suis obligée de supprimer la paire et la reconfigurer systématiquement. Parfois même, l’enceinte ne fonctionne plus en plein milieu d’un film ou autre. Et je dois refaire ce même mécanisme pour que ça fonctionne.Pour votre info : elles sont connectées au wifi (j’ai la fibre) Auriez vous une solution pour résoudre mon problème, svp ? Par avance, merci ! Belle journée.Amélie 

1
Corry P
1 year ago
M
MevsContributor I
asked in Advanced setups
IP Addresses

I have an Arc, 2xOne speakers & sub which havent been working for a while now. Im waiting for a long ethernet cable to arrive so that i can try and use that to connect to arc and see if it works. Ive spent about 200 million hours on the phone with sonos support and cant get this working.  I have an Orbi router that came with my new ISP.  When i log into the router it seems as though the Sonos system has got a 10.10… IP address and the rest of devices connected have 192.168…. Sonos support seems to think this is causing the issues as the speakers cant communicate and are therefore not showing on the app. But they dont have a solution as to how to fix it. Can anyone help?

2
Corry P
1 year ago
G
grinoContributor I
asked in Components and Architectural
Status lights have been flashing for hours

I have a sonos one speaker which had become temperamental to connect to, so I reset it.  Since then I’ve been able to connect, but the status light has continued to cycle through a series of colours.  It’s being doing so for about 18 hours now, with the cycle being: Green: 6 seconds flashingWhite: 6 seconds solidRed: 6 seconds solid Orange: 6 seconds solid Any ideas what might be happening?

2
G
1 year ago
A
AkahnContributor I
asked in Advanced setups
Use Amp as Port?

I just moved into a new home, the previous owners left a AV system with in wall speakers connected to a receiver. I own a Sonos amp from my previous home, can I use this to connect the receiver to Sonos? I understand that this is usually done using a port but I am wondering if I can use the existing component which I own instead of buying a new product Thanks for your help!

2
J
1 year ago
E
ElettrosantiniContributor I
asked in Components and Architectural
Giradischi Pro-Ject T1 Phono SB

BuongiornoHo acquistato il giradischi Giradischi Pro-Ject T1 Phono SB per ampliare il mio impianto sonos, ho collegato l’uscita del giradischi all’ingresso del port ho configurato l’app sonos dopo aver acquisito il tutto, al massimo volume sento molto basso, qualcuno sa darmi qualche info per risolvere il problema..Grazie

1
Corry P
1 year ago
J
johnlynchContributor I
asked in Advanced setups
Sonos MiniSub and Play5’s Gen1

I have 2 Play5 gen 1 installed as a stereo pair and they work fine using S1 app.I’d like to add a sub to beef up the bass. Would the new Mini Sub work with the gen1 Play5’s? The regular Sub looks a bit OTT but you can pick them up reasonably if that’s my only choice. I’d like the mini sub to help with upgrading the play 5’s if they fail and it also looks less intrusive in a smaller den. 

7
K
1 year ago
K
kkfongContributor I
asked in Home theater
Can not connect Sub Mini to Beam Gen 2

Both untis are up to date on firmwareI have Beam Gen 2 connected to 802.11n 2.4ghz network, and it’s working fineI have no problem adding the sub mini to my accountProblem comes when I add Sub Mini to my Beam Gen 2 right after I register the Sub MIni to my account, and before I add it to my Beam Gen 2, I can ping Sub Mini’s IP just fineAfter I add Sub Mini to my Bean Gen 2, I can no longer ping Sub Mini’s IPIn the sonos S2 app, error message is“There was a problem adding your Sub Mini.  Check the network connection and make sure your product is powered on”Sub Mini status light is constant whiteand I have reboot Sub Mini many timesEven after reboot, I still can’t ping Sub Mini’s IP address Anyone know what’s going on?Thanks 

7
K
1 year ago
J
Jonescifer
asked in Home theater
sub sounds worse when positioned to the right

Sonos sub feels more pronounced from right side of it ( right frame). so I’m wandering why do I feel the bass less pronounced when standing to its left ( facing it) ?I have done auto tune and tried with and without it. Flipped the phase control to the other setting (than the auto tune set it to) and it was worse.so the autotune got it right.. Anybody had this “issue”?

8
J
1 year ago
A
AlisiaContributor I
asked in Advanced setups
Sonos password protection

Hi I have a problem with my renters always use  my sonos. I’ve tried to tell them not to use it and all that but they never do. I can wake up in the middle of the night because they start to play the music. Why can’t we have a password protection on the sonos S2? This is a big problem because my renters need to have the same Wi-Fi, therefore they have the Wi-Fi password and can easily play on my sonos. On my other devices I can put a password on and they can’t use it. I see the parental option with the password but it says Sonos s2 is not compatible, why is that? 

1
Airgetlam
1 year ago
M
Matty72Avid Contributor III
asked in Components and Architectural
No sound coming out of Sonos speakers over Wi-Fi

I have 3 Sonos One speakers and a Sonos Move connected to Wi-Fi. My iPhone can connect to the speakers. Music appears to be playing on my phone, the volume is turned up and it appears to be connected to the speakers but no sound is coming out of the speakers (except if I switch the Move to Bluetooth). When I open the Sonos app on my iPhone, an error message appears “Unable to connect to Sonos. Let’s fix it.”  Proceeding through the repair wizard doesn’t fix the issue. I have checked my router and the speakers are appearing as attached devices and they have obtained an IP address. This same issue occurred once before and eventually it resolved itself. However, it is not resolving itself this time. How can this issue be fixed?

1
Airgetlam
1 year ago
N
Njw2022Contributor I
asked in Home theater
samsung TV sonos Ray Soundbar

Hi, I have a Sonos Ray connect to my Samsung TV the volume control on the Samsung. One remote does not seem to function using the optical output. I’m not able to control the volume. I’ve tried setting up the universal remote. It’s not recognising it in the option when I try doing the power test. It works when I connect my Spotify account to the Sonos Ray and I am able to control the volume using the Samsung one remote, but I can’t control the volume on the Samsung TV. I have already researched the forum but couldn’t find a suitable solution that worked. Please advise 

1
Airgetlam
1 year ago
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