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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26488 Topics
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wak215Contributor I
asked in Home theater
Gen one Beam HDMI cable ok with Gen 2 Beam?

I am going to hook up my Gen 2 Beam but have the existing Sonos Gen 1 HDMI cable fished through my wall.  do I need the Gen 2 HDMI cable for the new connection or will my existing Gen 1 Sonos supplied HDMI cable work without losing any new Dolby features?

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Airgetlam
1 year ago
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baillierossContributor I
posted in Home theater
best mount for Beam G2 under a v.slim Samsung TV

Hey all. I have just put a slim Samsung 43’ in the playroom and am going to place my Beam underneath it. Question is; which mount would you recommend for invisible cabling (my electrician would bury the cabling behind the wall)? I am between the Sonos mount, the Flexson and the Sanus… my main question is which would match this TV?  The TV is the AU9000 model Thanks in advance for reading and hopefully responding 

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B
1 year ago
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didi4571Contributor I
posted in Components and Architectural
Radio station plays every other day on only one speaker

Since about 3 weeks I have a strange issue, my Sonos seems to be haunted. Every Monday, Wednesday and Friday my Sonos 1 plays a radio station at exactly 5:11 AM. I am unable to find any settings why this is happening, but it kind of drives us crazy as the speaker involved is in the bedroom. Anyone else having had this experience? 

5
Airgetlam
1 year ago
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alevy101Contributor I
asked in Home theater
Upgraded soundbar, cannot add surround sound

I recently had a beam soundbar, with 2 surround sound (SL) speakers that worked just fine. I then upgraded my soundbar to an ARC (and connected to TV with HDMI). However, now I cannot re-add my surround sound speakers. They are nowhere to be found in my profile, and when I do add product/search product it searches for a long time and cannot locate (the speakers are connected to the same wifi as the soundbar). I’ve tried unplugging the soundbar and speakers and re-plugging but that hasn’t helped either… 

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Airgetlam
1 year ago
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supayomannContributor I
asked in Components and Architectural
probleme alimentation playbar

Après un bruit dans ma playbar, je suis obligé de débrancher et la rebrancher pour avoir du son. Moderator Note: Translated by Google TranslateAfter a noise in my Playbar, I have to unplug it and plug it back in to get sound.

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Sotiris C.
1 year ago
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combinetContributor I
asked in Components and Architectural
Can't add tracks to queue from cloud services

Hello,for a few days now I’ve been unable to add tracks to queue from amazon and spotify. I get no error message and I’m able to play a station. Queue is emtpy and when I try to drag somthing on there it turns grey and it’s not added. Also the usual ‘add to queue’ menu items disapeeard. I restarted the sonos, router and PC several times and software is up to date. usually an icon appears with individual which explodes individual songs, but it nowhere to be found.Sent diagnostics, confirmation is 1472919792. Thanks

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Corry P
1 year ago
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teamcooperauContributor I
asked in Components and Architectural
Volume of individual speakers and groups keeps changing

About 3 weeks ago, when I introduced a Gen 3 Sub to my setup, I am finding that when I adjust the volume of a group or when listening through just one speaker, it will jump up or down outside of my actions.  This morning I have to keep turning the volume up as when I open Spotify or the Sonos app the volume reduces.  What’s going on, and can it be fixed? Diagnostic report - 1211388327 I’m controlling Sonos on an iPhone 11, iOS 16.03

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Corry P
1 year ago
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kdaroheContributor I
asked in Controllers and Music services
Songs from Apple Music playlists not playing

HiI recently started to see a bug in some (not all) of my Apple Music playlists. Some songs in some playlists will not play on Sonos. It’s not an Apple Music issue as I can play them fine in Apple Music but for some reason when playing the playlist from the Sonos app some songs will not play. They even show as unavailable in the playlist. Wondering if anyone could help me. 

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Airgetlam
1 year ago
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PeteInSBContributor I
asked in Components and Architectural
Connecting Underwater Speakers to Amp

I am building a pool that will be outfitted with THREE underwater speakers from Clark Synthesis.  The specs of the speakers are: Continuous Power Handling: 135 watts Impedance: 4 ohms Overload Protection: Polyswitch Frequency Response: 20Hz to 17kHz Electrical Connection: 100ft. – Underwater, 16-2 Wire Dimensions: 8” (20.3cm) Dia. x 4.5” (11.5cm) Deep Recommended Amplification: 125 – 150 W at 4 OhmsI don’t know how to figure out whether one can connect these 3 speakers to one amp.  I reached out to the manufacturer of the speaker, and they were not totally clear but it seemed that from what they could tell from your website that maybe it would not work.  I suggested to them that we could simply have 3 amps (one for each speaker) to which they replied that it appeared that the speaker would then be over powered.   I guess that adds risk that one might blow out the speakers?  With an underwater system, you can’t really hear the music if you’re not under water so you might crank it up too

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buzz
1 year ago
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SWGEOContributor I
asked in Components and Architectural
Sonos loses connection to devices with Google Mesh Wifi

Using a new wifi network (xfinity) on my 12 speaker sonos system.  Having sonos system drop out issues.  Took recommendations from previous conversations, and removed the boost, and hard wired internet connection between Sonos1 SL (or any speaker), and Main Google Mesh pod that is near xfinity router.  If I remove the Google Mesh, it’s somewhat stable. But I need the mesh for maintaining strength of signal throughout the house.  Kept having drop out problems with Google mesh attached.  On the Xfinity app, I was able to separate the 2.4GHz channel and 5Ghz channel into two separate wifi systems with different names, selectable from smart devices.  Selected the 2.4Ghz channel, and SYSTEM IS STABLE after a couple of hours.  Selected the 5Ghz wifi network and as expected dropped out.  Switched back to 2.4Ghz network and all seems to be FINE!

1
Corry P
1 year ago
Fragments Of
Fragments OfAvid Contributor I
posted in Controllers and Music services
Sonos 14.18.1 and My Cloud EX2 Ultra

Hello Everyone,Since the version 14.18.1, I have a problem with my local library on My Cloud EX2 Ultra.All my speakers and my Nas have a IP static addresses.The library works fine during 3 days / 5 hours / 1 day and the library disappears from the Sonos app> I must update manually. Sometimes my library disappears from the Sonos app.The Nas My Cloud works with the protocol SMB3, I have checked with the other protocols SMB1 and 2 and the problem appears also. I have also checked with an other Nas My Cloud but the problem persists. My network is always the same, no modifications, no new material.Yesterday, I have phone with the support, solution given : uninstall and reinstall the library. That was fine during the day, the evening and today, library not present in the Sonos app.Honestly, I am a little lost about this issue.Thank you for your help or your ideas.Kind regards.

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Corry P
1 year ago
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SkottlandContributor I
asked in Controllers and Music services
How can I play my music library from my iPhone to Sonos One (1st Gen)?

Hi all – I’ve searched Google and Sonos for a while now and can’t find an answer to my issue.I can play from streaming services to my Sonos One, but I can’t play any music from iTunes – either via the Sonos app, or via Airplay – my speaker doesn’t show up when I click the Airplay icon in iTunes.Many thanks!

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W
1 year ago
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MikeS1989Contributor I
asked in Portable speakers
14.18-Sonos Move sound really bad

Hi all,After some month of mixed usage of Sonos Move, I updated to 14.18 and noticed immediately that bass got boosted a lot and also I lost clarity on vocals. I can turn up high in eq but it takes high frequency too high to open up the vocals.i was really satisfied with it till now (used with 0/0 eq and loudness on). Now I can't listen to it, I feel tired ears after some minutes and sound quality got a lot worse. Anyone had the same issue? Any suggestion on how to troubleshoot/solve it?Thanks

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bockersjv
1 year ago
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Johnnunez29Contributor I
asked in Components and Architectural
sonos amp blowing outdoor speakers

Ok. So I’m in the process of setting up a nice patio with tv and music. And decided to go with a Sonos amp and a pair of definitive technology aw6500 speakers rated at 200 watts. At first I set up amp and ran one speaker. Maybe an hr into running it the tweeter blew. Then I returned it and was able to grab 2 speakers (one per channel) I installed it and let it playing some music at 75% max volume. Came back outside and both speakers sound blown. I just took both back and picked up a new pair and exchanged the sonos amp for another just in case. Haven’t connected anything yet just trying to get some opinions on this. The speaker wiring is 14g marine electrical cable. So i can’t blame that yet.

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K
1 year ago
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mielbeerContributor I
asked in Components and Architectural
Sonos Connect Not Syncing With Rest Of System But Only When Using Sonos App

We have a bit of odd problem.  Our total grouped system looks like this:iPad using the Sonos App and Spotify App3x Sonos Play 31x Sonos Play 11x Sonos Connect (not amp) connected via RCA to Sony AV Receiver STR-DH590We have been using this set up for over 3 years without issue, up until about 3 weeks ago.When we start a playlist through the Sonos App, the Connect will fall out of sync and play about ¼ second ahead of the rest of the system.  But if we start a playlist on the Spotify App, then connect to the Sonos group, everything syncs perfectly.Our Wi-fi is mesh and everything is connected to the 2.4GHz band.  We would prefer to use the Sonos App for our system, and using Spotify is not the end of the world, but it’s such a strange new problem that just cropped up with out adding any new pieces to the system.Everything is up to date with the newest updates as well.  Anyone have this issue or thoughts?

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D
1 year ago
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martin.sContributor I
posted in Controllers and Music services
Music Library Disappearing Overnight

I’ve read several similar issues but there doesn’t seem to be a resolution so thought I’d ask. Sonos reads the music library from my Western Digital MYCloudEX2Ultra NAS, all the files are there from a sync between my Mac iTunes library and my NAS. Been using this method for several years without issue. Recently, probably the past couple of weeks, when I open the iPhone app or the Mac app, the library has disappeared and a music index update is needed to get the files back. As I said, never had this issue before, and have been linking to the same NAS for several years. I’ve checked and there is only one path in the library setup and the NAS is on 24/7. Anyone know why this has started happening?ThanksMartin

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Fragments Of
1 year ago
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DazGContributor I
asked in Controllers and Music services
Apple Music Library - Tracks Greyed Out

I can see this has been asked a number of times in the past but recently a large number of tracks in my Apple Music Playlists appear to be greyed out on the Sonos App and will not play.  They work fine on Apple Music on the phone and my Mac. I have tried removing and adding the account again, I have also reauthorised but neither of these worked, I really want to avoid recreating all of the playlists. I have tried using the online chat but that has been nothing but trouble, the final straw was when I finally got through to an agent they said they would review the case and get back and then after a couple of minutes they had not got back to me and the conversation was automatically ended as it had been idle too long

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D
1 year ago
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Red Shirt EnsignContributor I
asked in Home theater
Connect Beam Beam, Firestick and 4k Blu-Ray player to Sony X7590J TV

Hi What is the correct connection order to connect my TV to a Firestick 4kMax, 4k Bluray Player and the Sonos Beam Gen 2 so that everything is using the arc connection?  And everything is connected at the same time?  currently I can’t seem to do it without havinf to swap out the firestick with the blu-ray player.ThanksDan  

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G
1 year ago
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Graham_PContributor I
asked in Controllers and Music services
Amazon Music - Can't play purchased music without shuffling

I don’t have an Amazon Unlimited subscription, but I do have Prime. I also have quite a lot of purchased music, mostly gained automatically through buying the CDs but also a few I have purchased digitally through Amazon music.Now, when attempting to play these purchased albums through Sonos (S1), clicking on them does not display the tracks. Attempting to play them does not add them to the queue (it shows as “Not In Use”) and the tracks are played in a random shuffled order.

5
Smilja
1 year ago
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Saguaro7Enthusiast II
posted in Components and Architectural
Network Problem Detected (AGAIN) iOS 16

TL;dr - Force quit the Sonos app and Reboot the iOS device. App should work again. This morning my iPhone Sonos app will not connect to services or allow me to play some music sources. No Amazon sources are available. When I visit settings - Services & Voice i get a white screen and popup saying “Network Problem Detected - Check internet connection and try again.” Re-opening the app would lead to an immediate crash/quit. Problem effects only one device running iOS 16. Other devices in the home are on 15.7.I found the same problem when iOS 13.something was released:I checked my DNS logs and found nothing relevant from the iPhone with the issue. So I tried rebooting the iPhone. While writing this up I noticed the iPhone had finished rebooting and found the Sonos app was now working. Seems like another Sonos release not quite right with a new iOS version.Sonos App Network Error 

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P
1 year ago
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jonr71Contributor I
asked in Components and Architectural
All sonos devices disconnected - now chaos

I had a week of outage of my broadband provider. They replaced my cable modem (router configured as a modem). All fixed eventually..NO changes to the wifi router and everything else has reconnected fine.  BUT. On the sonos app, I had no devices. My playbase was droping sound every few seconds even though it was working together with the rest of the surround sound. I could not control anything. I did a factory reset on 2 x Sonos 1s, my sub and playbase. It took 2 or 3 attempts to get them to connect, but eventually I was able to add the two 1s and the sub in the Lounge “room” in the app. Then I added the playbase - this took 7 or 8 attempts until it eventually worked. I added it to the room Lounge. Thought I had success. When I went to the app again, the playbase was showing as being in “Lounge 2” while the two 1s and the sub remained in “Lounge”. When I try to change the room for the Playbase to Lounge, it does not appear on the list and when I try to reassign the 1s and sub from Loung

10
J
1 year ago
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trent changContributor I
posted in Speakers
Play:1 no sound while play through PC

I have stop playing music from my play 1 for roughly a monthand i just try to play music by using PC but there is no sound.i have tried factry reset and repaired but no use.there is no problem by stream through spotify ect.Only has no sound when playing music from my PC.I still able to control from my phone and PC

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T
1 year ago
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trent changContributor I
posted in Controllers and Music services
Anyone play music on Play 1 with PC library?

Anyone can or cannot play music on Play 1 through PC library? with firmware 14.18?

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Corry P
1 year ago
Fragments Of
Fragments OfAvid Contributor I
asked in Controllers and Music services
Sonos 14.18.1 - iOS no localization function & problem with the local library

Hello Everyone,I need your help, since the 14.18.1 update, the localization function in the Sonos app on iOS is missing.Since this last update, I have a lot of problem with my local library on my WD My Cloud EX2 Ultra.Sometimes this library disappears and I must to update manually the library in the Sonos app. I have no modified the initial configuration but the problems are there.Thank you forward for your time and kind regards.

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Fragments Of
1 year ago
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FRGus723Contributor I
asked in Components and Architectural
Why are playlists from LivePhish service not appearing in the Sonos App.

I have removed my account and re-added it multiple times and the plylists still do not show up.  Just gives the message "Unable to browse music"  All other browse options work in LivePhish on Sonos except for My Playlists.   Someone please look into this as not being able to play your playlists is frustrating.

1
Airgetlam
1 year ago
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