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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27385 Topics
J
JohnmancContributor I
asked in Controllers and Music services
issues with Sonos app

I bought a play 1, some years ago, which has been working OK over the period. I recently decided to replace  my old LG smart speaker with a new, sonos one. Which I now regret.Since my purchase, I spend most of my time with the app, trying to find the speakers, sometimes unsuccessfully. Constantly  going through the same rigmarole I sometimes actually  give up.My account on the app,  email and system, is often one day greyed out and I cannot access anything. But the next it's  highlighted and functioning. Voice control, both Alexa and Google, are sporadic in their response. So given up, even with simple requests.Yet strangley, Spotify find the speakers no problem. So I can at least use that. I'm at a loss, other than accept, I've  made a mistake.Anyone else? 

1083
N
1 year ago
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neptuneContributor I
asked in Controllers and Music services
Alexa Skill Can’t Enable in Canada

I’m trying to resolve an issue with my Echo and just disabled my Sonos skill. When I try to re-enable it I can’t because it says it’s not available due to geographical reasons. The Sonos site says that it is available in Canada so I’m not sure what to do. Please help.

2828
Ken_Griffiths
1 year ago
A
ArtichautContributor I
asked in Home theater
configure panasonic tv lz2000 with 2 sonos one sl

Hello il there a step by step guide or any help to set 2 sonos one SL with the brand new panasonic tv LZ 2000 ?thanks ! 

903
N
1 year ago
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QuestionjoostContributor I
posted in Home theater
sonos + samsung frame + beolab 8000mk2

I would like to buy 4 second hand beolab 8000 mk2 and a samsumg frame. I would like to listen to spotify (via sonos?) with all 4 speakers together and if I use the samsung tv frame I would like to hear only the 2 speakers close to the tv. Who can help?

733
106rallye
1 year ago
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DCosta7Contributor I
asked in Controllers and Music services
help with My Sonos album limit

I’m using Sonos with URC to digitally distribute music throughout house. However, when I try to add albums to My Sonos through my Spotify now, it’s says “unable to add to My Sonos. There are no empty slots remaining.” Any ideas? Bc I’m confused. It let me add about 25 Albums but now it’s full?

2966
106rallye
1 year ago
M
michaelolsonContributor I
asked in Home theater
Arc on/off button

In pairing my iPad with the Arc, I am instructed to push the on/off button. Where is the on/off button?

78586
106rallye
1 year ago
A
AndyP99Contributor I
asked in Home theater
Beam Gen 2 with ARC

Can the second gen Beam work with a Sony TV that has ARC but not eARC?  If so, are there any issues i should be aware of?

11952
Ken_Griffiths
1 year ago
H
hammond177Contributor I
asked in Home theater
sound cuts in and out

I have the Arc 2 play 1 and Sub when I watch any apps on my Samsung tv the sound cuts in and out.I have the Arc connect with a cable to my BT hub it’s all fine when I watch it on sky Q 

761
Ken_Griffiths
1 year ago
M
MadsutsContributor I
posted in Home theater
Connection problems with tv

-I can't get my sonos system to work optimally with my Philips Ambilight tv. When I pair sonos with the remote control, sonos only registers every second key I press. Experience that sonos is easy to set up, but very difficult to use with e.g. television.-When I'm going to use disney, for example, no sound comes out of sonos at all, I've looked over hours of settings and tips but can't figure this out.Any suggestions?

481
N
1 year ago
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SeankingContributor I
asked in Components and Architectural
pro-ject turntable very very low volume through my FIVE speaker

Hi, can anyone help please? I have just purchased a Pro-ject turntable from Sonos and I have wired it in via line-in. Gone to my app and connected up, but at maximum volume all you can hear is a faint sound coming through the speaker! Am I missing something?please help :(

7292
G
1 year ago
E
Erik FriisContributor I
asked in Portable speakers
SONOS Roam - lossless audio - airplay - iPhone as hotspot

Hi,When I am on the road, I want listen to Apple Music's lossless tracks on my Roam.Bluetooth does not support lossless music so I plan to use Airplay.The problem is that Airplay needs a wifi network which is a hassle to set up when I am on the road.Is there a way to use the iPhone tethering function? Thank you. 

65210
P
1 year ago
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PaulThom8Contributor I
asked in Home theater
Sonos Beam Gen2 and Sony Bravia

Hi. Happy Sonos Beam Gen 2 owner, and just this week, I upgraded the Sony Bravia family tv to a bigger size. I tried to set up the Beam as normal to connect. Sony Bravia sync (CEC) was on, eARC mode was set to “off”, and the TV actually connected to the Beam briefly, sound coming through the Beam for about 3 seconds before reverting back to the TV speaker audio. “Digital Output” on tv audio settings went from white to grey and became unselectable. I tried this 4/5 times with the same result. The Beam connected but didn’t remain so, and the sound defaulted back to the TV speakers.  I will add that I unplugged two other hdmi connected inputs so it didn’t conflict.  Highly frustrating knowing the Beam works, but something is throwing the connection out. I’d appreciate any advice that you may have to try fix this problem in a different way. 

67425
Airgetlam
1 year ago
C
CmeakinContributor I
asked in Home theater
era 300 and beam gen 1

Will the Era 300s pair still with a 1st gen beam at all but just obviously not provide Atmos?I will eventually upgrade my gen 1 to an Arc, but would rather get the Eras first although there doesn’t seem much point if it won’t pair with my beam, I’d be better off getting the arc first then eventually Eras. Just can’t afford all at the same time!thanks 

263214
K
1 year ago
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Lucy23Contributor I
posted in Speakers
sonos speakers at second location

I have a Sonos  system with speakers and a Roamer and would like to take the Roamer and a speaker to my caravan which is on a permanent site. Is this possible? I’m not very technical

16114
buzz
1 year ago
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HKMContributor I
asked in Speakers
disappearing speakers, its not my wifi

Every time I add to my Sonos system other speakers disappear. It’s so time consuming and frustrating to have to reset several speakers just because I spent more money with Sonos. You all should be paying me since I have to spend time reconnecting everything just to add more! It’s NOT the network! 

39311
buzz
1 year ago
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NgonzalesContributor I
asked in Home theater
Era 300 with Beam 2 and Amp

My current configuration is a Beam (gen 2) and two overheads that I have connected to an amp as surrounds. With my configuration, is it possible to add the Era 300 as extended surrounds (for atmos)?

2001
jgatie
1 year ago
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henrikmalmquistContributor I
asked in Home theater
Stream sound from mac to Sonos Ray

I plan to buy a Sonos Ray. I don’t have a TV but a projector and I want to stream the sound wirelessly from my Mac to the Ray. Does that work?Many thanks,Henrik

5255
BMF
1 year ago
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rgjenksContributor I
asked in Controllers and Music services
Download page 15.2.1

The download page states S2 app current version is 15.2.1 updated 3/7/2023, however when I download the Mac os version it downloads 15.1.1, and today is March 11, 2023.    The app keeps prompting to upgrade but results in error when I try to run it through the app. I cannot download new version form Sonos page..

94311
R
1 year ago
S
SarahmmahoneyContributor I
asked in Speakers
speakers disappear - TRIED EVERYTHING!

I have 6 devices set up. One bar, two Ones and three play:3Bar is hard wired in.Once a week or so, atleast one of the :3s and the Ones will disappear. I can find them in missing products.  I solved for wireless interference. Wi-Fi on channel 7 and Sonos on 11. Worked for a few days.I’ve done system reboots on individual devices and all the system updates.What else can I try?

692
Ken_Griffiths
1 year ago
S
StefBlubContributor I
asked in Home theater
Paring to wifi needed everyday !?

Hello,Everyday I have to pair again my Ray to the wifi network,I may have missed something but I don’t know whatThank you for your help

473
Airgetlam
1 year ago
J
JoJoChanContributor I
asked in Speakers
connection issues

Ever since I got an upgraded router via BT a few weeks ago I have to delete the Sonos app and then reinstall it to find my 3 speakers. It’s driving me nuts. Does  anyone please have a solution. Thank you 

795
J
1 year ago
M
MaliceContributor I
asked in Controllers and Music services
Change sonos connection account

I have a Sonos system that used to be connected with an account. I want to change account and create mine but everytime I try to connect with new account, the old one is referred, registered.... I have uninstalled the application, I have tried several options, nothing is successfullHow can I totally erase the old account?Please help.  

801
Ken_Griffiths
1 year ago
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laindContributor I
asked in Controllers and Music services
S1 app suddenly won't open in Windows 10

It seems about a year ago people had this problem, but was it ever resolved? It started happening yesterday, if I open the S1 app on my computer it gets stuck at the logo launch. Reading other form posts. I’m able to get around it by disconnecting my network, waiting for the app to finish loading, and then reconnecting it. But it is a supper annoying work around. Has anyone actually fixed this issue? 

3112
UKMedia
1 year ago
T
Traveller
posted in Controllers and Music services
Sonos confirms Apple Music spatial audio support – and not just for its Era 300

just for info:- https://www.whathifi.com/news/sonos-confirms-apple-music-spatial-audio-support-and-not-just-for-its-era-300

3535
Mr. T
1 year ago
M
MaddyindcContributor I
asked in Speakers
Keep getting error 701 when trying to play songs specifically from large playlists

I know this has been covered before but it is still a problem, though it is hit and miss. I have a couple of very large playlists in Apple. Sometimes they will load and other times no luck. Have never had a problem with smaller (less than 500 songs) playlist. This really should not be a problem for Sonos. 

13764
controlav
1 year ago
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