Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27423 Topics
M
mkegregAvid Contributor I
asked in Controllers and Music services
No Sonos download for Ventura 13.2.1?

I just tried to download Sonos on my Macbook Air and noticed it’s not available for download all of a sudden? I am running Ventura 13.2.1. When I go to the apple store on my mac to try and download it, it says “This app is available only on the App Store for iPhone and iPad.” ???Please don’t tell me I can no longer control Sonos from my laptop.

982
Airgetlam
1 year ago
M
MertyContributor I
asked in Controllers and Music services
Two different podcasts, one plays normally but the other one takes longer to load and cuts off at the end

I listen to two podcasts on my free time: The Joe Rogan Show, and recently, Deep Questions with Cal Newport. Now, I can start the Joe Rogan podcast on Spotify and it’ll play immediately on my Sonos One (Realistically it’s a 2-3 second delay), and I’ll be able to listen to it till the end, like normal.However, if I click on Newport’s podcast, it’ll take longer (6-9 seconds), if I pause and resume the podcast it’ll take the same amount of time, it’ll normally restart an episode I’m in the middle of even though Spotify says I’m listening to the middle of it, but the most frustrating part is that around the 3 minute mark of time left (One time it picked 5) it’ll cut off for a moment and return to a previous audio clip of the podcast, and it’ll play over, and over, and over. If I try to listen to the rest of the podcast, the same thing will happen at smaller intervals. Why does this happen? Has anyone else encountered this issue and/or managed to solve it?

1251
Jamie A
1 year ago
A
ajotContributor I
posted in Speakers
ERA300

Hi,  I think to make own corner to play my vinyl collection. I am a DJ, so I play from two turntables and they are connected to mixer which is connected to SONOS amp or Port which I already have as well. I think to buy 2 x ERA 300 and install on the wall behind my back on the black wall ( in the future if needed add SUB mini or SUB for better feelings ). Do You think is it a good idea? Does each era300 need a separate power supply from the socket? I see as an accessory, mounting wall - does it hide power socket ? DO You have any ellegant way to make this installation ? 

2302
A
1 year ago
JCR28
JCR28Trending Lyricist I
asked in Controllers and Music services
Deezer Connect

When will sonos be compatible with the Deezer Connect application, like with Spotify?

1732
JCR28
1 year ago
D
DavidDKContributor I
asked in Speakers
Apple Music can't connect to Airplay/Sonos One.

Sonos One vs.  AirPlay.  😡Can't play from my iPhone/Music App throught Airplay on our 1 Sonos One - the other 2 we have, works without problems.Tried doing a reset, and it works, RIGHT until I play something from the Sonos app on my iPhone, then it won't work again!  Everything is updated, the iPhone, Apps and the Sonos speakers….. What to do??“cannot connect to Køkken” ⤵️

7575
Airgetlam
1 year ago
J
jonathannyeContributor I
asked in Controllers and Music services
Sonos won't play Apple Music Playlist

When I select Apple Music → Library → Playlists, the error message “An error occurred while adding tracks to the Queue (1002)”. This also happens if I select Library → Songs but not when I choose Library → Artists or Albums. I can hear specific artists or albums but not playlists or songs. Any help would be appreciated.

5853
Corry P
1 year ago
C
Cglane3Contributor I
asked in Controllers and Music services
Missing product in mobile app

My playbar/sub has dropped from the mobile app, but is still present in the PC desktop app. I've removed/reinstalled the app, factory reset the playbar/sub, and readded to the system. It's visible until I close the mobile app, then it's gone again  but still visible on the desktop app. This very frustrating! Any ideas?

761
jgatie
1 year ago
R
riiiicTrending Lyricist I
asked in Home theater
manually wake up sonos arc from standbby?

I've notice there is a lot of posts about sonos arc and LG cx, but i think mine is different.It's not that arc stops working, is more that some apps are able to wake it up and other aren't. In my case, some times the PC signal or lg native you tube app aren't able to wake it app. The solution at the moment is to pass through Amazon prime/Netflix apps and then switch to you tube or the PC.Is there a way to permanently disable the stand by in the arc ? Or to switch it on/off manually?

29416
buzz
1 year ago
J
Jan AndrleContributor I
asked in Controllers and Music services
Connecting friends/family members to Sonos account on the latest Sonos app/devices

How do I connect a friend / family member to my Sonos app/devices ? 

45352
B
1 year ago
R
rahulsContributor I
asked in Components and Architectural
In-Wall Prewired Speaker Set up with Sonos

Hi, I have 3 different areas with in-wall prewired speakers in my home, with the cables running bundled (but seperated) individually to one location in the basement Outdoor living space with 2 speakers (TV outside as well) Family room with 5 in-wall ceiling speakers (TV mounted in front) Basement with 5 wired speakers My questions is how and with what equipment would I use to utilize these speakers for the respected TVs (to output sound) and to use for music. I will also note their are Ethernet Cat6 cables run to the same locations behind all TVs (at wall plate behind the TVs) The media company for the builder said to use Sonos, but how would I go about using this (so that there is no lag in the audio from the TV). Would I use just Sonos or use it with existing amplifier?Do I need seperate amplifiers for each set of speaker? Really look forward to any help! Thank you.

13071
Corry P
1 year ago
4
4CandlesContributor I
posted in Speakers
Era 300’s now discounted

I pre ordered my 2 Era 300’s on the March 10th directly from Sonos and now discover they are being advertised in the UK with a £45.00 discount. Seems a little unfair to be charged full price and not have even received the speakers yet. I have messaged Sonos to ask the discount. Anyone else paid the full amount and got back the discount?

3213
4
1 year ago
P
Pete BGContributor I
posted in Components and Architectural
S1 Bridge

Hi folks,My S1 bridge has completely packed in. No lights or any signs of life. I've checked all the obvious but to no avail. Any feedback would be brilliant. Thank you all.

4094
controlav
1 year ago
C
cherry0Contributor I
asked in Speakers
SONOS 5 Gen 2 share with SONOS controller 2 and hard wired connect 1 jack plug

Hi - Can you share a Gen 2 SONOS 5 speaker with Gen 2 Controller (for general use) and Gen 1 controller connected *via the jack plug* for occasional use ? I want to use the Gen 1 controller and Gen 1 CONNECT hard wired and fitted to my turn table AND when that’s not in use use the Gen 2 controller on the SAME 5 Gen 2 speaker - without having to unplug the jack plug ?   Thanks in advance.       

936
C
1 year ago
J
judywatsonContributor I
asked in Home theater
Sonos beam not syncing to my new gaming laptop

Greetings forum members,I am writing to seek assistance with connecting my Sonos Beam soundbar to my new gaming laptop. I have recently purchased a new laptop and have been trying to connect it to my Sonos Beam soundbar, but I have been facing some challenges.I have attempted to connect my Sonos Beam to my laptop through the HDMI ARC port, but I have not been successful. I have checked all the cables and ports to ensure that they are properly connected, but the Sonos Beam is still not detected by my laptop. I have also attempted to connect my laptop to the Sonos Beam through Bluetooth, but I have not been successful in this either.I would greatly appreciate any assistance or advice that the forum members can provide on this matter. I am open to trying any potential solutions, such as updating my laptop's drivers or adjusting the settings on my Sonos Beam soundbar.Thank you in advance for your help and support.Best regards,Judy Moderator edit: link removed

2361
Corry P
1 year ago
D
dami1Contributor I
posted in Home theater
Not overkill soundbar with xiaomi mi box?

Hi everyone,I am kind of lost when trying to choose my next sound bar… Any help appreciated!Here is my current video setup. [Epson projector EH-TW5650] <----HDMI---- [Xiaomi Mi Box streamer] ----optic--→ [JBL sound bar] For the music system, i have two play:1 one play: 3 one Sonos Port to play vinyl discs I am into finding a new sound bar to replace my JBL old and badly sounded bar. Sonos is obviously on the list.Knowing that:the Xiaomi mi box streamer supports only Dolby DTS that my Epson projector has only 2 HDMI ports (one standard, one MHL) and therefore cannot use HDMI to broadcast the sound streamWDYT:about the Sonos RAY in place of my current JBL sound bar ? Are we ok this will enjoy the DTS sound from the Xiaomi Mi box streamer? Seems to me that BEAM could be a nice upgrade for power and clarity but ARC is definitely overkilled in this setup? can i add my two play:1 in the setup to create a more spacial sound? If so, does that mean that sound will go : [xiaomi mi box strea

2411
Corry P
1 year ago
A
Adrian992Contributor I
asked in Home theater
Sonos Era 100 as Surround Speakers

I have a Beam Gen 2 connected to our Living Room TV and would like to add either a pair of Era 100s or a pair of one SLs as surround speakers for watching movies. However for various reasons I’m not able to have these speakers permanently located in the Living Room. So is it possible to set up the  Beam Gen 2 with a pair of surround speakers so that I can easily connect them whenever I want to watch a movie with surround sound and then when finished remove them from the room until the next time I want to watch another movie?

8553
N
1 year ago
P
PepstnContributor I
asked in Speakers
Connect NAD Amplifier C700 directly to Sonos 5 or new Sonos One speaker

I would like to use an NAD C700 which has a digital coaxial input and phono input capability to receive my analog vinyl records and to process my CDs with the C700 DAC on board.  From there, I would like to add Sonos speakers to this listening room, and connect the C700 directly to either the Sonos 5 or the new Sonos One for lower bookshelves against a wall that can’t use rear ported speakers so well.  The aim, is that when I want to listen to CDs, Vinyl or stream higher-end BluOS, can I transfer the sound directly to either of the two Sonos speakers.  I will buy the speakers as a stereo pair for the room.  This would enable streaming what is received to my  Sonos Arc in my living room.  When I want to just listen to Sonos wirelessly without the NAD C700, I can just use the Sonos app to stream Apple Music, Amazon or Sirius XM which works fine.  Can this be connected this way.

4444
Corry P
1 year ago
J
Johnson878Contributor I
asked in Home theater
Sonos ray into windows computer

Hello There, I got the Ray, i’m trying to connect it to my computer, but my computer does not have the optical port, it only has a audio type c. I bought an adapter USB AUDIO CONVERTER OPTICAL AND 3.5MM, I plug it into my type c, nothing works then I try a usb port but there is no audio coming out either, my computer does detect that there is a speaker plug it and even has the green audio lv going up, Any tips? I was going to return this but I really want to make it work. Much would be appreciated thank you.I have a rog strix b550- e gaming motherboard

11505
Corry P
1 year ago
H
holsenEnthusiast I
posted in Home theater
Getting TV into AUDIO System

I’ve been running my TV into my B&O amp with no problem for years but when I hooked up my PC to the TV to use as a dedicated Internet Streaming for taking content off YouTube, Rumble, The Chosen, etc I started to get audio stuttering from the PC Content.The Audio Chain Looks Like This:PC via HDMI > TV > External DAC via Optical > B&Oand actually I have a Sonos Port running to the same dac via and Inday Toslink Switch for my library and music needs via the same B&OI suspect the audio stuttering issues are from an incompatibility issue in going from HDMI to the TV and then Optical Coming out.So here’s the question:  Could I Use a Beam or a Ray to get my TV in to the Sonos Ecosystem and then group it to the Port to get the TV sound back out of my Stereo.  If i were to use a Beam or Ray, the source content would still feed to the TV via HDMI.    Again, the big concern is finding the best way to get rid of the audio drops when watching content off the PC.  I’m not conce

393
Corry P
1 year ago
C
Consul 315Contributor I
asked in Controllers and Music services
Frisky Radio

Is Frisky radio still on sonos. Frisky radio has not been heard on Sonos for several weeks

2444
F
1 year ago
A
Alanr954Contributor I
asked in Home theater
cannot reconnect my Sonos Sub Gen 1

My sub recently disconnects from my system for an unknown reason. I cannot get it to reconnect. I have reset it multiple times and when setting it up it either doesn’t recognise the sub or if I connect it to the temp SONOS WiFi it doesn’t connect to my permanent WiFi. Nothing has been changed router etc. From what it was previously connected to. I have NETGEAR Orbi6 WiFi router and the sub is next to an extender. I have connected via Ethernet cable and WiFi with nothing working? Is there anything I can do or has my sub died?? Thanks

8775
buzz
1 year ago
J
JoeAcunzoContributor I
posted in Components and Architectural
Subwoofer Suddenly Losing Connection to Amp

For 2.5 years, my Sonos subwoofer has worked flawlessly.  In the past month, every few days it loses the connection to my Sonos Amp.  The mobile app shows "Updating" for days next to the Sub, and shows "Unused", meaning not connected to the Amp any longer.  The only way to restore it is to do a factory reset on the Sub and add it again to the Amp.Nothing has changed with my hardware setup -- Amp with Sub, Netgear Nighthawk 7000 router with Netgear Nighthawk EX7000 extender which the Amp and Sub are connected to.  I have not moved any devices (amp, sub, router, extender).  I have not updated software on any devices, though the Amp and/or Sub may have been automatically updated, don't know.I have spoken twice with Sono's tech support, and they just have me do the factory reset.  During the call with the second tech, she had me move the Sub closer to the Amp and turn off the Netgear extender.  Of course, it works, but that's most likely due to the factory reset.  Again, everything was wor

2553
Airgetlam
1 year ago
R
Rich1234bAvid Contributor I
posted in Speakers
LG C2 e arc toggle

Hii have a Lg c2 television with a arc and 2 ones for surround.In the sound setting on the tv if I toggle on earc I can receive atmos but on bbc etc I get dolby multichannel PCM 5.1 shown on Sonos app,  if I toggle off earc I can no longer get atmos, but on bbc etc I get dolby digital plus 5.1 or 2.0 ?do I need to keep toggling this on and off depending on content?thanks in anticipation 

207918
Y
1 year ago
D
DiamondLvr24Contributor I
asked in Home theater
Dolby Atmos and Vaulted Ceilings

I have 2 Sonos One SL’s, a sub and a Sonos Arc in a 550 sq ft room with a kitchen/dining room adjacent to it. The tv room portion has a vaulted ceiling that is 11 feet tall. Can I accomplish Dolby Atmos with this set up?  Do I need Era 300 to help achieve it?

14761
G
1 year ago
W
WaugustAvid Contributor I
asked in Speakers
How does wifi affect speaker performance?

My system includes Sonos speakers connected by ethernet as well as wifi. All too often, some of the wifi speakers furthest from my Orbi router and satellites, drop in and out. I’m considering adding a wifi extender, or worse case, another satellite, to improve stability. Your thoughts on what is best will be appreciated.My network is an Orbi RBR50 router with three Orbi RBS50 satellites, all ethernet connected to the router. The house is two stories, 5,100 sq feet. Unfortunately, the internet cable comes into an upstairs closet in the southeast corner of the house, about as far as possible from where I want coverage. Satellite 1 is on the second floor about in the middle of the west wall of the house (in other words, the opposite end of the house from the router.) Satellite 2 is on the first floor in the northwest corner of the house. Ethernet connected to it is a Denon receiver with a Sonos Port running non Sonos in-wall home theater speakers. Satellite 3 is also downstairs in the mid

5797
Airgetlam
1 year ago
Terms & ConditionsCookie settings