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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27385 Topics
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gmhallContributor II
asked in Home theater
Update Beam, Play 1’s and Sub Surround fails Error 1013

Surround as in title won’t update. Running S2. Have rebooted both router and devices several times. Surround no longer working. Cannot remove surround since it needs an update. Update goes through “Getting ready” then jumps to “Finishing up” then to update failed.Any advice?

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G
1 year ago
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1882n17Contributor I
asked in Components and Architectural
Using a Gen 1 Connect

Hi all, I suspect I already know the answer to my query but hoping I missed something and I can salvage my existing system and use my turntable.Current list of products: Connect (Gen 1), Play:1s, One (Gen 1), Sub (Gen 2) and Playbar (Gen ?).Is there any way to use any of the aforementioned speakers with my Connect on either controller? Can I downgrade any of my speakers to make something work or do I need to find a Gen 2 Connect?

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1
1 year ago
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RDOlsonContributor I
asked in Portable speakers
Line-in Support on the Move

Does the Move usb-c input support line-in?

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1 year ago
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robbgContributor I
asked in Components and Architectural
Poor sound quality using Port and ProJect T1 Turntable

I have my Line-in source level set to 4 and I’m using a Pro-Ject T1 turntable with the Sonos Port, playing through a Sonos Beam and a Sonos One. I have the built-in preamp on my T1 set to Line so the sound is reasonably amplified, but the sound is staticky with almost zero low-end, it sounds very thin. Seems obvious that I’m doing something wrong here but i can’t figure out what. Any help would be much apprecated!

3712
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1 year ago
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Sam ClarkContributor I
asked in Home theater
Play one's not in the right room

I have a playbar and two play one’s I’m trying to set up in a second room (Kitchen) to extend the sound from the TV in the Great room where I have a playbar, two play 3’s and a sub which are all working as they should be.  The second playbar (Kitchen) works fine but I can’t get the play one’s to connect to the playbar in the Kitchen. When I open the kitchen room in settings it doesn’t ask me if I want to add a play one, it only gives me an option to ‘set up surrounds’ which it won’t do since it doesn’t recognize the two play one’s. On the occasion (after factory resetting and rebooting the wifi, etc) the app recognizes a play one it puts in in kitchen 2 or kitchen 3 which is obviously not the same room as the playbar. Help!! I have factory reset the play ones multiple times, rebooted the wifi multiple times, even did a factory reset on the playbar and both play ones and tried to start from scratch and to no avail. My app still thinks the play ones are in kitchen 2 and kitchen 3 and I c

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1 year ago
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BernieHContributor I
asked in Speakers
Beam failing to register via the Sonos IOS app

When I go into the Sonos app my device shows as “Not Registered” and therefore I cannot change anything.If I try to register it and follow the process it gets to “Linking your Beam to your account” and then tells me there is a problem linking and would I like to try again; this is ongoing…If I log into my account via a web browser, I can see the Beam device in my account.HELP!

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Airgetlam
1 year ago
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Mike_149Contributor II
asked in Speakers
Sonos server on LG TV

Hi. Each time I add a new sonos speaker/soundbar to my system, my LG TV sees a new sonos server with each one, which show up on screen. However, none of these will allow me to play any music stored on my synology NAS. The music appears under music shares and all tracks are there but I get “this file not recognised”.  When I access music via my NAS drive server, all music will play. Several questions: Why all these servers for each speaker? Why can’t I access music through them? Can I get rid of them?Regards, Mike 

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1 year ago
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SamJones6Avid Contributor I
asked in Speakers
24bit flac files: Supported on the new Era100 ?

I have struggled with the Sonos One because it does not support high definition flac files (24 bit encoding, for example). I can’t play 100’s of tracks in my library due to errors like this: “unsupported sample rate 24b9600”in the Sonos app. (on Android) Is this resolved in the Era100? I would like to consider a full apartment setup of the Era… but need to know that my music library will work! (HDTracks and other audiophile vendors often provide 24 bit flac files)

11107
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1 year ago
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madhyveContributor I
asked in Home theater
Beam (Gen 1) screen blackout with sound cut on samsung TV

Hi,I’ve just received a reconditionned Beam Gen 1, I’ve plugged it in to my SAMSUNG UE49KU6450 TV (on the ARC HDMI plug) with an apple TV and a PS4 on the other two HDMI plugs.On the Apple TV the screen goes black and the sound cuts for 1-2 seconds quite often, on the PS4 it’s different, I just get sent to the TV source (disconnected from all HDMI sources) and have to change the source back to PS4 but it’s pretty rare (I would say once every 5-6 hours).This did not happen before I installed the Beam, I disconnected everything, and left just the Beam and the Apple TV and I still have the problem, I also changed the HDMI cable of the Apple TV and this did not change anything either (I’m using the HDMI cable given by Sonos for the Beam).I’ve turned off the TV and unplugged it for a couple hours (as asked on another thread) and I’ve checked and there’s no updates for my TV and the Apple TV is up to date (the Beam is up to date too).Thanks for your help!

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1 year ago
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SRMoscoeContributor I
asked in Home theater
Original Playbar / Soundbar Walll Hanging Bracket

I'm having a new TV installed with a wall mount and am looking to have the original Sonos Playbar / Sound bar installed right below the TV.  Can you comment on what the best bracket to do so?  Can't find one on the Sonos site that lists this model.  Best Buy recommended the Rocketfish universal mount for soundbars.  Thoughts?Moderator edit: Removed hyperlink

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Jamie A
1 year ago
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TGladskiContributor I
posted in Speakers
Connectivity problems

Hi - I have intermittent connectivity problems with my Sonos setup. My friends are starting to tell me Sonos is trash 😢 I grabbed a diagnosis yesterday when it happened. Can someone please look it and see if there is any info in there to assist?  I have it on SonosNet and use an Orbi Mesh wireless setup.  2133137668 thank you

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Jamie A
1 year ago
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DavidJSAvid Contributor I
posted in Controllers and Music services
Ventura update & S2 Update - again

I would have replied to this thread, but it is closed for comments“Controller update fails on macOS Ventura 13.0” I’m hitting this problem having just updated to Ventura and got the app update messageI’m on version 15.1 for the appI have a concern about downloading and reinstalling based on the following statementIf you are not using a music library shared from the Mac, please uninstall the controller, download the newest version from https://support.sonos.com/s/downloads and install it. If you are currently using a music library shared from the Mac you should skip the update and use the controller in limited compatibility mode for the time being. I have my music library in Music on the mac, but the music library is on a NAS drive.  I have had issues in the past with playlists not updating correctly, so I currently have two “shares” in the app settings/users/<myname>/Music//<NASdrive>/<music folder>Does the above setting mean I should or should not update the app? Tha

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D
1 year ago
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MMoreauContributor I
asked in Controllers and Music services
Can't reinstall my Deezer account

HiLast week-end I had trouble browsing my Deezer music on Sonos, so i removed my family member account (the other accounts left unchanged).=> my member account was no longer displayed in the list of Deezer accounts in the Sonos appWhen I tried to reconnect my member account, the beginning of the process was ok. I could select in the browser my member account. But when switching back to the sonos App, I got an error message saying that this account was already configured and that adding it was useless. But my member account was still missing in the Sonos app.I tried to reinstall my Sonos app, without success. I disconnected all my sonos equipments before trying again, without success. I tried from the PC with Sonos Controller and got the same error message. Any idea/explaination?

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Corry P
1 year ago
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Deepak_1Contributor I
posted in Components and Architectural
Sonos Port low volume

I have a Audio Technica LP60XBK turntable that is connected to Sonos Port. The pre-amplifier switch is set to LINE on the turntable. When I play a vinyl on the turntable, the sound output on my Sonos ARC, with sub and two play one's are too low. In the Sonos app, I did try setting the "Source Level" under Sonos port settings from all the way from Level 1 to Level 10. Level 1, basically nothing can be heard and Level 10 is as though set on low volume.Do not know what else to check and if there is an issue with port or turntable.Any help would be appreciated!

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Corry P
1 year ago
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JohnG666Enthusiast II
asked in Speakers
New router issue

I’ve just swapped my virgin hub3 for a hub5 and all was going welll until it came to setting Sonos up.The new router had a different name but I didn’t think that would cause any problems but due to the fact that whilst unplugging my speakers I must have dislodged the network cable out of the back of the one wired speaker on my system it was a nightmare.I had to go through loads of screens settings where it connected each of my devices in turn to the new router via wifi. I wasn’t sure why it was doing this as I didn’t realise the network cable had come out until I’d spent ages reconnecting all speakers to the router’s wifi.Then afterwards I noticed the speaker network cable had come out so I plugged that back in and now that main speaker is showing up in the router as being connected via ethernet. But even though I’ve powered the other speakers off and back on again, they are still showing as being connected directly to the router via wifi - I would have expected them to join the Sonos

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J
1 year ago
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henrikmalmquistContributor I
asked in Home theater
Connect Beam to projector and Mac

I would like to connect Sonos Beam gen2 to a Mac and projector. The projector has two HDMI sockets. Ideally I would like to hide the HDMI cable in the wall, using HDMI modules that I fix to the wall. So in end I’ll connect a HDMI cable to the module and the beam, in the other end I connect a HDMI cable to the module and the projector.  If I connect one HDMI cable from the projector to the Beam for sound, and another one from the projector to the laptop for visuals, will that work?  I guess I can’t use standard HDMI modules like this, I need Arc, is that correct? Do you know of any modules that work with HDMI arc/Beam?Many thanks,Henrik

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1 year ago
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leeroy_25Contributor II
asked in Speakers
How to connect Old Play 1 to new wifi network with S1 Android App

Hope someone can help. I have an old Play one in my bedroom I use for sleep music at night. Worked fine for years. I have just installed a new router and hence new Wifi network in the house and of course now the Speaker is no longer recognised on the network. How do I get this back please as all the options for network settings I can see in the App seem to be greyed out? Thank you.

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106rallye
1 year ago
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ZGUCCContributor I
posted in Components and Architectural
Sonos AMP Sounds underwater connected to floor standing speakers only.

Using brand new latest sold 2023 SONOS AMP connected via Ethernet to Router(excellent speed connection).Using 12 Guage speaker wire for connection from SONOS AMP to passive floor standing speakers.Speakers = PSB Image 4T - Left and Right only speakers.Speaker Specs:Floorstanding, video-shielded, biwirable, front-ported loudspeaker. Drive-units: 1" aluminum-dome, ferrofluid-cooled tweeter, two reflex-loaded 5.25" polypropylene-cone woofers with rubber surrounds. Crossover frequencies: 500Hz, 2.2kHz. Frequency response: 38Hz-21kHz ±3dB. Sensitivity (anechoic): 89dB/2.83V/m. Nominal impedance: 6 ohms (minimum 4 ohms). Recommended power: 10-150W Sonos Setup = Stereo 2 channel soundPROBLEM:Using Spotify to play music. Spotify account has highest quality download subscription service (Not standard)All connections triple verified. Speakers sound FLAT with very little dynamic range.Sound like I am listening underwater.Used S2 app to change EQ settings and little improvement noticed.I have just

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Belly M
1 year ago
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RobbioTrending Lyricist I
asked in Controllers and Music services
Surround Sound from Local Library

Now that Era 300 means that Atmos music can be cast directly to ARC, Beam (Gen 2) and Era 300 without the need for a TV (Thank goodness)... Will it be possible to play local surround sound music to these devices too? I have a collection of multichannel flac files that I would love to put in the local library and cast to these devices without a tv. 

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Airgetlam
1 year ago
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HorseloverContributor I
asked in Home theater
Volume Control Inequity

What is wrong with the volume differences on my Beam2 between watching TV and then Music?  My TV volume must be at max, but then listening to music later will absolutely blast you out of the house.  I must say that Tech. support says my problem is “noted”, but I doubt there will be a fix.  :(

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H
1 year ago
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alexstone3Contributor I
asked in Speakers
Problems setting up multiple One SL's

Thanks in advance for any help here. I’ve never had a problem setting up any Sonos products before but for some reason, when I try and set up 4 in my house (there are no others) it will only connect to one of them, and on all the others I get the message saying “Sonos has been added but may not appear in the systems tab”. I’ve reset the router 3 times and all the Sonos products multiple times too but the problem persists. Any ideas please? Thanks again!

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Stanley_4
1 year ago
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dindaleContributor II
posted in Speakers
Era 300 Ethernet/Adapter

Soooo.... I just placed my order for two Era 300's, and although I was aware of the lack of an Ethernet port on the speakers, I'm a little peeved that Sonos didn't include an adapter with the speakers - and that they are asking $40/ea for them. Yes, I should probably have expected this from Sonos, but it annoys me just the same. Now I have to shell out another $80+ for the ability to hardwire the speakers.We all pay a premium for Sonos hardware, and I'm not complaining about that - throw in the dang adapter guys, or let us buy it at cost.Grrr.... 

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Stanley_4
1 year ago
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ppesaturoContributor I
asked in Controllers and Music services
Music Drops from Pandora Never happened before...used Pandora for over 10 years

SONOS CONTROLLER FOR MACSonos Version 14.16OS: S2Build: 69133120ID: *** Problem: Music plays for about a minute then turns off and app closes.There is update available, but update process stops.I have tried several times with no success.Also "Chat" option not functioning. Please advise. Thank you". Phyllis Pesaturo Moderator note: Personal information removed from view.

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1 year ago
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SueShabbyContributor I
asked in Speakers
iphone music

I have a iPhone 8 and my husband has an iPod. We both want to play music from our devices on the Sonos One can we do this?it seems that we have a subscription to a service (Spotify etc) which we don’t want..so my q is can we play from our device or not?( have to say I thought this would be easy and simple via Bluetooth but maybe not).many thanks 

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jgatie
1 year ago
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tvdinners2nightContributor II
asked in Components and Architectural
Best wireless network for Sonos Port

I have two new Sonos Ports that are connected to my receiver. It needs to connect to a wireless network since I don’t Ethernet availability. Can the Sonos Ports connect to a wireless network that supports both 5Ghz and 2.4Ghz or should it connect only to a 2.4Ghz wireless network? 

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1 year ago
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