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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26322 Topics
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SaschaSuperDogContributor I
asked in Controllers and Music services
sonos for dummies

Help for a Sonos newbieIm wanting to purchase Sonos speakers for my home. A mixture of static and portable. Can I mix these but keep them all in the same group to play same track throughout the house. How do I do this from my iPhone? Will it connect to all the speakers in the group!? 

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G
1 year ago
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rocknrolljonContributor I
asked in Portable speakers
Sonos Roam on Wireless Pad

I’ve recently been gifted a Sonos Roam… Can anyone tell me if I purchase the Qi wireless charger, will the Sonos Roam be able to be left powered on permanently and act as a 24/7 Wi-Fi speaker without auto powering off?Ideally want to use it for 24/7 voice assistant for Alexa and not have to manually power it on to use.Thanks

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BMF
1 year ago
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paulrukContributor I
posted in Home theater
Sonos Amp w/soundbar and subwoofer connections question.

Hey AllI`m considering purchasing a Sonos Amp,Currently i have this arrangement..Currently have a soundbar with wireless sub.I`d like to get a Sonos Amp and Ray soundbar see if i can loose my old soundbar and wireless sub for a wired sub i have.Then have the amp connected to PlayStation 5 and TV, not sure best way to connect the PS5.There are two in wall hdmi cables running to the back of the tv.Also considering future adding a projector and screen which not ideal would be on another wall but am quite happy to just use bookcase speakers and the sub for sound.Just wanted to see if a) this is possible with the Sonos Amp and also b) connecting PS5&Soundbar.Thanks in advance

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jgatie
1 year ago
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DavidEJMContributor I
asked in Speakers
Problem adding a third Sonos Play 3 Speaker

We’ve had a Sonos bridge with two Play 3 speakers for several years.  It works brilliantly.  So we finally bought a third Play 3 Speaker for top floor.  But when I try to connect it, it says I need an update, and when I try to update, it says I need an upgrade.I’m guessing there are clever people out there who know a workaround so that Sonos can't try and force us to ditch workable hardware that has nothing wrong with it and buy all new hardware, which I will not do from a company that treats its customers like this.I’m reasonably tech savvy, but can’t find a way yet to connect it.  Anyone able to help?Dave

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Corry P
1 year ago
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KtulukaneContributor I
asked in Controllers and Music services
Plex Playlists

Not sure if this has been asked.I am new to Sonos but been using Plex for many years.Is there a way for Sonos to use the Plex playlist art instead of the album covers it uses?Many thanks

2
K
1 year ago
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SilurianContributor I
asked in Portable speakers
Roam audio drop-out when grouped to Beam (TV)

Hi All,I am having a problem with audio drop-out when my Roam is grouped to my Beam (TV).The system is:3 x Play 31 x Beam1 x Sonos One1 x Roam Controller on smart phone Sonos S2All are WM:1 (WiFi, nothing wired).Network shows SonosNet Channel 6 (greyed out)WiFi is old-ish, 2.4 GHz onlyNothing is in surround sound or stereo pair set-ups.TV is a Sony Bravia. HDMI / ARC connection to BeamNo voice control or services in use I have used the system for several years without hitch. The Sonos One and Roam are new additions. Set-up went as expected and these 2 new units work normally when playing music from my Laptop / Music Library and  from mobile phone  “On this mobile device” and from mobile phone “BBC Sounds”. (I don’t have any music streaming accounts) The main use of my Sonos system is to hear whatever is playing on the TV throughout the house.  Mainly Digital  Freeview TV / Radio by aerial and BBC iPlayer via internet. Our family demographic is one where everybody can use the TV remote

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1 year ago
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dakimContributor I
asked in Controllers and Music services
Application stopped working

Hi,I have a Beam, 2 One SL and Hub mini connected together for surround.For several weeks every works fine but from today the application stopped reflecting the sonos activity. The speakers continue working and can be controlled by buttons and/or via API but no data is received in the application on phone or windows.Could you help?Thanks,David

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Corry P
1 year ago
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MarkusBContributor I
asked in Components and Architectural
Sonos Boost can't be added to an S1 setup with Connect and Play:3

Hi all,I just bought a Sonos Boost to eliminate frequent dropouts. I tried to set up the Boost by adding it to the existing setup using the S1 app, but this process did fail with a message that there is a compatibility issue with the Sonos Boost after I followed the process “System” - “Add Boost or Bridge” As much as I understood from earlier articles, the Boost is supported in an S1-controlled setup, so my question is why I can’t add it using the S1 app?It would be excellent if you could help me out.

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1 year ago
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P DiddyAvid Contributor I
asked in Controllers and Music services
Lossless Audio Apple Music ATV to Beam

Hi,I understand the only way to play lossless audio using Apple Music is using ATV - eg playing through my connected Beam.  If I group my Beam with my stereo paired 5’s + sub using S2 app and play Apple Music through ATV into Beam as source, will this play lossless through 5’s + sub?  Thanks for your help 

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Corry P
1 year ago
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pupkis303Contributor I
asked in Controllers and Music services
SiriusXM Unsupported Digital Rights Management System

Sirius no longer plays on my Sonos system - been going on for over a week.  Can’t reach their advanced tech support until tomorrow.  Would like to see what you guys can offer on the subject - the answer simply translates to whether I kill my Sirius service or not so appreciate anything you can offer.  The fact that the topic is #1 in your related topics section above.  whats up?

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Corry P
1 year ago
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airtasTrending Lyricist I
asked in Home theater
Do certain TV audio settings work with beam like volume leveling?

figure widget

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Corry P
1 year ago
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rparikianContributor I
asked in Advanced setups
sonos sub and google wifi

Greetings. My home Wi-Fi is made up of 4 google Wi-Fi access points. I installed 4 new speakers in my patio cover. I am powering the speakers using the Sonia amp. That part works fine. When I try to pair my sub with the amp it will pair and then come up “not connected”. The amp for the patio is in my bedroom closet as to not be outside in the elements.  I have a Ethernet cable plugged into the amp. The sub will only connect when it’s with 10 to 15 feet of the amp. Any further than that it will not pair up.to my understanding, if the amp is connected via cable, it will use SonosNet to connect to the sub. So does that mean if I connnectvthe amp with standard wifi the sun should be wifi as well?  The is an access point right above where the sun is and it’s still not working. The only think that makes the sun work is moving it closer rot eye amp. When amp is connected via Wi-Fi and when the sub actually connects, the WM for the amp is 1 and for the sub it’s 2. My goal is to be able to put

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106rallye
1 year ago
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sonos_remersonTrending Lyricist I
asked in Advanced setups
SonosNet wired via surround speaker (Sonos One SL) possible?

Hello,Due to physical and network constraints, I want to use SonosNet and have one speaker wired.I would like that speaker to be a Sonos One SL which is bonded as a surround speaker (to an Amp). I have multiple other Sonos speakers in other rooms.Will this work fine, or is there any restriction preventing surround speakers being the “master” wired node for SonosNet?Thanks in advance! 

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Stanley_4
1 year ago
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Ann LContributor I
asked in Components and Architectural
loss of connection

Beam is offline for some reason.bridge failed-replaced it &updated but cannot see boost or beam or play barreset network several times. No equipment moved. Reset Sonos 1app which then saw the bridge but can’t see anything else.HELP please

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Stanley_4
1 year ago
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ClaussmikeContributor I
asked in Speakers
sonos without wifi

Currently I am active duty military and can only use a wpa2 network that doesn’t work with my one sl. Is there any work around to be able to use the speaker?

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Stanley_4
1 year ago
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Robert_164Avid Contributor I
asked in Controllers and Music services
SONOS can no longer save my playlists.

When I try to save my playlists, I get an error message saying that SONOS encountered an error. Cannot save it.

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controlav
1 year ago
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ObjColumnistContributor I
asked in Portable speakers
Stop Sonos Roam Battery Light Periodical Pulses While Charging?

Hi, I have disabled the Status Light on my Sonos Roam to prevent it lighting up my bedroom at night, but leaving the Roam on the Wireless Charger, the Battery Light regularly comes on briefly as if I have just placed it on the charger. Despite the Battery Light only being on for brief amount of time it is disturbing in the middle of the night. I’m guessing this is because the Sonos is allowing its battery percentage to drop down to 99%, then start charging again back up to 100%, but surely this should be factored in. What can I do to stop this happening?

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buzz
1 year ago
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CoastMusicContributor I
posted in Components and Architectural
Commercial Setup Sonos Port Static Distortion

Sonos port on LAN via Cat6, feeding JBL commercial CSA 180Z 70v amplifier via RCA cables.Occasionally after some time, 1-2 weeks, the zone goes from clear and sounding great to noticeably distorted/static sounding, usually after listening for a decent amount of time, ~4-6 hours.  It’s independent of streaming source, which is usually Spotify or XM.  After power cycling the system it sounds fine again.  Is there any way to prevent this as its in a commercial setup. Factory reset?  Is there a way I can schedule a reboot of the device?  

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C
1 year ago
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elainefordContributor II
posted in Speakers
Connection problems galore

I’ve got 4 Plays and a Soundbar, roughly 2018. I’ve had nothing but connection issue after connection issue. The following have been random for the last couple years: OS updates requires me to delete my library and re-add, songs stop playing mid song, skips to another song, sound stops but song appears to still play, controller stops working (play, pause, etc), playlist will play but doesn’t appear in the controller, speakers disappear from the controller, mobile app nearly never works, errors saying music was lost, not encoded properly (but plays other times), queues empty, unable to connect, music no longer available (but available other times), updates fail, unexpected errors. The list goes on. Support says unplug, replug. That’s all they have. Ideas anyone? Btw there’s nothing wrong with my internet and I replaced the router anyway. 

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N
1 year ago
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Sheshe18Contributor I
asked in Speakers
new wifi - products will not connect

I’ve tried everything, nothing works?had to reconnect to old Wi-Fi but this is not an sustainable option.

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buzz
1 year ago
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MadraruaAvid Contributor I
asked in Controllers and Music services
amazon echo to amp

Hi I’m installing several zoned areas with in-ceiling speakers wired back to several amps in my comms  cabinet. If I get an Amazon echo how does this communicate with my amps and zones? Is it simply a case of plugging it in and hooking it up to the wifi network or does it need to be wired back to the amps? thanks. 

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UKMedia
1 year ago
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JBCContributor I
asked in Speakers
stereo pair sonos five disconnects when adding the sub

Hey everyone,  Having an issue with my system, have a stereo pair of Fives and every time I connect the sub, the right channel disconnects and stops working.  Did a hard reset, worked for a while then did Trueplay tuning and the issue comes back every time. When I disconnect the sub, the right channel returns and as soon as I add it back, it disconnects again…at a loss here, if anyone can help?  best,JB 

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buzz
1 year ago
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Chris251188Contributor I
asked in Home theater
Faulty Playbase

My playbase suddenly stopped working after 5 years. I had it connected to my wifi, and via optical to the TV. I can find it with my phone, but unable to connect. I have tried to reset it to factory settings, but still have the same issue. Image below shows a message «check nettwork connection».  

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C
1 year ago
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CatStackContributor I
asked in Controllers and Music services
Added YouTube Music to the app and it says "No Selections Available". Why? My YT account is fine and verified twice now.

So I have installed Sonos app twice now.  Setting up my new Move took over an hour because the app refused to believe my router was actually functioning (another story, but relevant as the app gives misleading info a lot). Anyway, then I go onto adding services and all goes well until my paid YouTube Music account is added.  I added it twice (using the whole code paste in and authorizing my Google account) and it went through each time.  YouTube was successfully added.  But whenever I go into YouTube Music from Sonos, it say “No Selections are Available”.  Like why???????  I go onto Youtube and verify I have hundreds of playlists.  All my other services work. And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no.  Just no.  I want actual advice about why Sonos is not reaching youTube.  Is there a setting in YouTube or is the app just that flawed where I can look forward to playing YouTube via Bluetooth only?  This is wh

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1 year ago
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progfusion74Contributor I
asked in Components and Architectural
Sonos Home theater + Amp + Turntable

Hi folks I have a fairly old Sonos surround system from 2014 (Playbar + sub + play:1).  I added a Connect:Amp to power a turntable and listen to it on the surround system. I want to add a pair of nice floor standing speakers to the setup just for listening to the turntable. I am planning to replace the Connect:amp with the new Amp. I presume the Amp allows easy switching between the home theater setup, the floor speakers, and if I want to stream to other rooms (I have Gen 2 Play:5’s in other rooms) or adding other rooms if I am using the floor speakers in the media room? I might end up driving more complex setups as I upgrade some components but this is where I am planning to start.

2
P
1 year ago
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