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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26081 Topics
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PixelGeek52Contributor I
asked in Speakers
Sonos One (Gen2) cutting out for a few seconds every hour or so.

TL;DR: My Sonos One (Gen 2) speakers keep cutting out for 5-10 seconds every hour or so since I’ve moved my router. My Play:5, which I’m using for Line-in does not cut out, and keeps functioning all the time. Check Photos.    My system is a Play:5 (gen 1) and two Sonos One (Gen 2). I’m using the line-in on the Play:5 to use the One’s as PC/TV speakers. They sound great and used to work perfectly, but I’ve moved my router and now there are issues.   This is what I used to have. Blue lines are Wi-Fi/Sonosnet, Red lines are wired through TP-Link Powerline Adapters:      My internet situation changed so I had to move my router to a different corner of the living room/kitchen.      I tried this set-up first, but when I started experiencing the audio issues, I plugged the Play:5 in to the router through TP-Link Powerline adapters:    Currently, I’m using Sonosnet like this. I still get the cut outs. I’ve tried rebooting everything in the right order to fix IP conflicts, I’ve enabled compress

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1 year ago
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GKerrContributor I
asked in Speakers
Sound Drop Outs

Hi Everyone. I’m hoping someone can help with an annoying issues with my music playback. I use Windows 11 pc and iTunes to play music to all my Sonos Speakers. Previously. No issues streaming to a Play 5, Sub, 4 x ones and 2 x Roams. Perfect playback. Lately I’ve been having drop outs. Only for a second but increasing in frequency lately. I’ve reset all speakers. All updates applied. Put them all on the 2.4ghz band. Disabled the 5ghz band in case it was interfering - made no difference. I’ve tried them with just one speaker at a time in the hope one speaker was interfering with the network. Tried several different channels on the router. Tried the different Sonos Net Channels 1, 6, 11Connected a One to the router to create a Sonos net. That didn’t resolve the issue. Bought a Boost - that didn’t resolve the issue. Bought a new modem / router - that didn’t resolve the issue. Nothing solves the issue. Playing music stored on my phone/iPad plays back perfectly. Tried other windows 11 pc bu

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J
1 year ago
DustyMC
DustyMCContributor II
posted in Home theater
surround sound

Can I use a pair of Fives as surrounds with my Arc? Does anyone have that setup? Will it be better than using 2 Ones? thanks

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buzz
1 year ago
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michalfiraContributor I
posted in Controllers and Music services
YouTube Music and YouTube streamig

Since last year I’m having issues streaming YouTube Music and YouTube (audio only) to my Sonos devices. I was able to stream YouTube to my Ones as well as to Sound bar paired with older Sonos 1s. Now when I try to stream something from YouTube (using my phone) content is being stopped and there is this “sad” face screen in YouTube.The same is when I try to stream anything from YouTube Music using Sonos App.I read some funny answers on this forum (like try to remove and re-add YouTube Music - yeah tried that, and it didn’t work) but no real answer why YouTube-related apps don’t play well on Sonos.All I have is “Unable to play “song title here” - unable to connect to YouTube Music.Oh.. and the Error logs, here you go: Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnabl

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UKMedia
1 year ago
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garygiles63Contributor I
asked in Speakers
Connecting Mac to Beam Gen 2 via HDMI

HIIs it possible to connect my Mac to Beam Gen 2 via HDMI, if so what settings do I need. RegardsGary

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1 year ago
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sjbennettContributor I
posted in Speakers
Update Problems

I am having problems with an update on my "Living Room" which is a Sonos Beam plus 2x Play1 as surround sound speakers. But the update does not go through. Any ideas?

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1 year ago
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greygoose19Trending Lyricist I
posted in Controllers and Music services
Sonos Net with 5g only

i'm trying to figure out is sonosnet is right for me….i do not want to use the 2.4gz band. i have a new wifi 6 router and no other devices in the home that utilize that bandwith. What happens when i disable the 2.4gz bandwidth in my router, attatch one sonos speaker to the router with an ethernet cable? will the sonos system still craate its own mesh 2.4gz system independently of how the router settings are set. I'm hoping that would be the case….that way, i would have a sonosnet 2.4gz system running invisibly in the background where non of my devices would attempt to connect to it. i could utilize my 5gz with all the rest of the my devices and not have to worry about any interference.  if the sonos system is running on its own private band, how will i control the system when my primary device (cellphone) will be connect to the 5gz network and the sonos will be connected to its own mesh? appreciate any insight on the matter.. gg

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1 year ago
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jeffreyjjenkinsmdContributor I
asked in Controllers and Music services
pop up blocking S1 app

We have both S1 and S2 speakers and have both apps, essentially creating 2 systems in our home. I’m fine with that. What I’m not cool with is when I try to get onto my S1 app and it gives me this pop up that you cannot exit out of and blocks my S1 app.  HOW DO I GET THIS TO GO AWAY?! SONOS is not what it was when we got our home system initially and now I can’t even use the majority of it.   (And don’t get me started on the constant random disconnect of our two Roams…!) 

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J
1 year ago
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stephanerobicContributor I
asked in Components and Architectural
sonos port vs sonos amp

bonjour, quelle est la différence entre Sonos Port et Sonos Amp ?

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1 year ago
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MikeyTagsContributor I
posted in Controllers and Music services
Apple Music Favorite Artists vs. Library Artists

Using Sonos S2 app with Apple Music service, signed into my Apple account.Navigation: Sonos app > Music icon (Browse) > Apple Music > ArtistsStarting Saturday morning, all of my Apple Music favorite artists started showing in the Artists section of the Sonos app, as opposed to only the artists whose albums I’ve added to my Apple Music Library. I now have a long list of artists with no songs/albums to play. This is making it difficult to find specific albums i added to my library, sorted by artist name.If I go to Albums instead, only the library albums are displayed (as expected), but they’re displayed in alphabetical order of album title, not by artist > album.Anyone else having this issue? Any recommendations to fix or work around it?  

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1 year ago
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JuancContributor I
asked in Controllers and Music services
Can't play Tidal Track Radio on Sonos app

Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!! 

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controlav
1 year ago
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WendyHarrisContributor I
asked in Speakers
Sonos speakers not syncing with each other

We have one move, two paired Sonos One speakers, and two One speakers not paired (different rooms).  they do not seem to be all synchronized, and I am looking for the easiest fix. it seems like some of the speakers are just one beat ahead, or behind the other ones. This is a fairly new thing that’s going on.we play music through Spotify, Apple Music, and tune in radio generally.  

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1 year ago
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Oscar GContributor I
asked in Home theater
Tengo una Sonos Beam Gen2,y 2 Sonos One SL en la sala de mi casa.

Tengo una Sonos Beam Gen2,y 2 Sonos One SL en la sala de mi casa. La distancia entre la Barra de Sonido y los parlantes Sonos One SL es aprox 4,5 m. Cuales son los settings que se deben colocar en la App de Sonos, en el Grave, Agudo, altura de sonido, para tener la mejor experiencia de sonido?

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Jamie A
1 year ago
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cesarmocaContributor I
posted in Speakers
altavoces traseros sonos one sl

Buenas noches, quisiera saber si los altavoces traseros es indispensable ponerlos detras (del sofa por ejemplo)y mas o menos centrados o si la aplicacion trueplay permite colocar por ejemplo alguno de los 2 altavoces en un lateral o no exactamente detras. Hoy he adquirido un equipo completo sonos con la beam 2, sub mini y los 2 altavoces one sl… estoy con muchísima ilusion y a la vez preocupado de poder instalarlo lo mejor posible ya que mi salon es un “salon-cocina” y me gustaria que se ampliara el sonido lo maximo posible tambien a la cocina por el tema de escuchar la musica... .el espacio total (salon-cocina) es de 35m2 aprox. Otra cuestion importante seria saber si se pueden colocar a una altura de mas de 2 metros o deben estar a la altura de la cabeza. Muchas gracias de antemano por vuestras posibles respuestas. un saludo

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1 year ago
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DarkmoonContributor I
asked in Controllers and Music services
Add user member to system

How do you add an additional user to an existing Sonos system so they can play their own music library on the system? Sonos System 1 -  I’ve googled and the instructions aren’t correlating with tabs

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1 year ago
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RalphxyzContributor I
asked in Controllers and Music services
How to adjust Bass

I have a ARC and a BEAM both need tweaking.How do I adjust treble and bass?

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1 year ago
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KieronneillContributor I
asked in Home theater
tv surround system

Hi I have a arc a sub and 4 Sonos ones. I have the arc under the tv, 2 x ones on the wall either side of the tv and 2x Sonos one’s behind me on the wall. Now I have had to set them up as a group to make all work with the tv but if I turn up and down volume with the tv remote it only controls the arc so I have to use the app to turn up and down tv. Is there a better setup so I can control all from remote .

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jgatie
1 year ago
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Brad60Contributor I
posted in Speakers
sound

Hello I’ve just set up my arc Sonos and sound only goes to 100 but it doesn’t seem as loud as it was in Costco.  How can I get the sound higher ?  

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1 year ago
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PeterHommieContributor I
asked in Home theater
Atmos Puzzle with Apple TV and Sonos Beam gen 2

I have a Sony KD-55AG8 TV connected with my Sonos Beam Gen 2 via the HDMI Arc port. Futher more a have Apple TV 4K (gen 3) connected to my TV via HDMI. The Apple TV sees the Sony TV only as an Dolby Digital 5.1 output device. For example Netflix movies played via the Apple TV only result in Dolby Digital 5.1 sounds being played on the Sonos Beam. If a play the same move on Netflix installed on the TV it self, Dolby Atmos is detected and played as such on the Sonos Beam. What to do to get the apps (Netflix, Disney+, Amazone Prime, Apple TV+) on the Apple TV 4 to make use of the Atmos possibility of the Sonos Beam ?Place a AV Dolby Atmos Receiver in the middle (Apple TV → AV Receiver (HDMI In), AV Receiver (HDMI 4K Out) → TV, AV-Receiver (HDMI Arc) → Sonos Beam  ?  Buy New TV with HDMI eArc  Accept what it is.. Or… ? Would love to read your suggestions

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1 year ago
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SailboatContributor II
posted in Controllers and Music services
S1 Controller will not open in macOS High Sierra 10.13.6

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

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1 year ago
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ArtichokieContributor I
asked in Speakers
One SL keeps turning off

Hello. I recently purchased two One SL speakers. They worked great for about a month or so and now one of them works great but if I try to use them both…… it shuts the music on them both off. if I try to use the one in my kitchen solo, works just fine  if I try to use the one in my office, it shuts the music off. so that one seems to be the issue. I can’t figure out what to trouble shoot at this point   

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1 year ago
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JoolsContributor I
asked in Speakers
Play 1

My play 1s are not connecting I have restarted my router and switched them on and off

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J
1 year ago
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Didier 68Contributor I
posted in Home theater
Décallage son Beam Gen 2 et Five

Bonjour , je viens de recevoir ma Sonos Beam Gen 2 ,Je pensais pouvoir faire un 5 canaux avec mes 2 Sonos Five ( Paire avant gauche et droite) afin de renforcer les basses et d’utiliser mes 2 Sonos Play 1 pour l’arrière et La beam en central pour la voix claire.Mais gros problème j’ai un décalage entre la Beam et les Five en wifi.Les brancher en RJ45 resoudrais mon problème ?J’ai chercher a jouer avec les ms ,mais pas moyen ...😓 Merci

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Ken_Griffiths
1 year ago
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Crying for soundContributor I
asked in Speakers
Sustem never works.

I am rebooting my router 2 x a week minimum to find the speakers.   Never needs an update, just a pos.  Anyone know how to make this more reliable?

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Airgetlam
1 year ago
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user.at.largeContributor I
posted in Home theater
ZVOX SB500 volume leveling

We switched from aZVOX SB500to Sonos Beam.We forgot what a great job ZVOX did controlling the volume of commercials.Sonos Beam does not, or I do not know how to turn on volume leveling.The wife wants me to dump the Sonos and put back the ZVOX.Please help. Thanks, Vic 

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buzz
1 year ago
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