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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26413 Topics
S
smgulliksonContributor I
asked in Advanced setups
TV Remote Control

All I would like to do is add a record control to change volume.

4
Keith N
6 years ago
J
jillzatykoContributor I
asked in Home theater
Help connecting Playbase to Vizio tv

I have the audio plugged into my tv and the power cord plugged in as well. The Sonos app says it cannot find the tv audio and won't set up. Can someone help?

1
Airgetlam
6 years ago
J
jefsContributor I
posted in Advanced setups
can Sonos be connected via POE (Power Over Ethernet)

I was wondering if a Sonos system can be provided with power by using POE. If not, are there any plans to integrate this in future releases?

6
D
6 years ago
K2Cal
K2CalContributor I
asked in Advanced setups
Connected Living Room & Kitchen -- possible to have 2 different room setups to use?

I live in a condo that has open plan living, dining, kitchen area ( L shaped -- with the small part of the L being the kitchen). I have 2 Play:3's in the living room set up as stereo configuration, and a One on the kitchen counter. When I'm listening to music it would normally be from the living room speakers -- when I'm in the kitchen area, generally the One (and when at the breakfast counter bar. Currently the Play:3's are configured for "Living Room" and the One for "Kitchen". Sometimes I've got both of them running together ... here's my question. Can I add another "room" configuration that includes all the speakers? So I'd have the current "Living Room", "Kitchen" and then another "Big Room" (or whatever). I would then "tune" the "Big Room" to be optimized for the larger space with all three speakers running. Thanks!

4
K2Cal
6 years ago
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User389282Contributor I
posted in Advanced setups
More than one remote to control volume on playbar

Hi, I have an LG OLED TV and Xfinity. Is there a way to have two remotes control the volume on playbar setting (+sub+suround)? or can I only choose one? when we watch Xfinity we prefer to use Xfinity remote for X1 voice control that the LG Magic remote doesn't support, but then its annoying to back to LG remote for volume. Isaac

7
Chris
6 years ago
E
entonContributor I
asked in Advanced setups
Registration Error

I have a ZP100 that has updated to 8.1 but will not register. I get a time out with the message "Setup Problem Check your internet connection and that all your players are plugged in". I have tried the registration process with this player many times over the last 2 weeks. Other players (ZP100s among them) have not had this issue. Here are the contents of anacapa.trace after I try to register: [2000-01-01 00:47:01.810] Validating flags [0x00000001] for endpoint [/device_account/registration] [2000-01-01 00:47:01.814] perf: 1: ip=169.254.1.100:60880, sidx=1, backlog=0, total=477, sm=0, fb=473, req=473, handler=477, cm=477, op=https [2000-01-01 00:47:03.820] timedjobmgr starting job "pollZPHighRateJobs" (s:946687623 n:946687623) [2000-01-01 00:47:03.825] timedjobmgr completed job "pollZPHighRateJobs" [2000-01-01 00:47:06.830] timedjobmgr starting job "fetchRegDeviceCert" (s:946687626 n:946687626) [2000-01-01 00:47:06.831] regcert: fetching certificate [] [2000-01-01 00:4

6
R
6 years ago
J
JBYSContributor I
asked in Advanced setups
Multiple users accessing the same speakers

We have a yoga studio with many instructors and 2 Sonos speakers. Can each instructor with their own Sonos login and app access the same set of speakers when they teach their own class?

1
Stanley_4
6 years ago
K
kme_andersonContributor II
asked in Advanced setups
SONOS fails with no internet now

Is there a change to how the latest software works? I am suspecting that the system now needs to always see a live internet connection, and that if it goes., the system will fail or the controller will lose connection to the players? We are in an area with little or no internet and use local content store, we also have systems on a boat that has no internet. The latest SW seems to prevent you from using the system if you do not have a permanent internet connection. If I am not using streaming services, why must I keep a connection open to the SONOS mothership?

2
K
6 years ago
J
jossermanContributor I
posted in Advanced setups
Ideas for easy integration/control with home theater receiver

Curious what innovative ways folks have integrated your SONOS connects with your existing receivers. I've tried a few things, but not thrilled with any of them unfortunately so far, and am tempted to just have a separate set of speakers/amp. How do you deal with volume control - Since volume control will be tied to other receiver sources like TV. How do you deal with source switching My answers to above: [b][u]How do you deal with volume control:[/u][/b] - I've tried fixed volume on SONOS, but then you still have to adjust volume in two places one for the other sonos devices not connected to receiver and one for the device on the receiver. - I've set receiver to have different volumes per source, so setting the source for the SONOS at a higher level compared to other sources, and then you can still do the adjustments on the SONOS controller for volume. This seems to be the best route, although unfortunately my receivers range in volume per source isn't great enough, so

5
J
6 years ago
H
harporContributor I
asked in Advanced setups
VPN

How do I connect to a VPN. I use Keezel as a upload VPN device. Sonos will not connect to it.

4
M
6 years ago
S
ShanehintzContributor I
asked in Advanced setups
WIFI MAC ADDRESS

I am currently implementing Wifi Mac Address filtering in my current company and our sonos runs off of wifi. With saying that I have to enter the wifi mac address into the WLAN controller to allow access for the sonos to still work. I know they say that you will just need to +1 to the end of the Serial number/ wired mac that is on the bottom sticker. However the issue I am having is some of the MAC's end in letters and I cannot +1 them unless lets say it ends in A then the wireless is B? Thanks for any help on this issue.

1
Stanley_4
6 years ago
G
glewtionContributor I
asked in Home theater
Playbase doesn't connect

I recently tried to access my Sonos system (1 Room - Bridge + Playbase + Sub) and it said one of my players was missing. Tried restarting everything. Router, Bridge, Controllers, etc. Incredibly frustrated, I gave up and did a factory reset. Started with the Bridge. Tried to add the factory-reset Playbase. Clicked the connect button and the chime happened. Nothing happened. I've repeated this a dozen times. Feels like Sonos just used to work. I guess things have changed. I'm not a newbie to Sonos, so no need to walk me through the basics of router issues (that's why I have a Bridge) or what a factory reset means. Would love someone to respond who's been through the same mess.

2
G
6 years ago
P
pozzelloAvid Contributor III
asked in Advanced setups
How to turn OFF Sonos

Currently have a Yamaha RX-V665 powering a 5-channel surround system in the MAIN room, and 3 pairs of speakers (with impedance-matching volume sliders) on the receiver's Zone2 speaker outputs. Plan to add a Sonos ZP80 as input source to the receiver. So playing music from Sonos involves turning on the receiver and setting it to input Sonos (one button on programmable universal remote, no problem there,) then using the Sonos app (or CR100 controller) to select & play music. OK all's well. It's when we go turn things OFF that I'm at a loss. If one simply turns off the main receiver (ALL OFF on the remote,) of course the sound stops, but the Sonos is still streaming music (using bandwidth) unless one explicitly remembers to stop it from the app/controller. One thought I have is to use an automatic power switch to power ON the Sonos when the receiver is powered on, and power down when the receiver goes off. But the delay at startup may be an issue... Another thought

14
A
6 years ago
M
mark.mackyContributor I
asked in Advanced setups
Connect AMP not connecting

[img]dd84d84f-9602-47a2-8913-47b33d6c5a1e.png[/img][img]3fef3f1b-797d-46dc-8c51-5957560eb3ec.png[/img][img]6b24b4cd-692f-4eca-b898-43fe8abb3ac1.png[/img]I’m loving my sonos play 1 and sound bar so much that I’ve purchased three Connect amps to tie in my hard-wired speakers and run everything off Sonos. I’ve got my Connect amps sitting beside my router and they aren’t being recognised or connecting. Tried all troubleshooting. Ended up connecting one via Ethernet, but don’t have any more spare ports on router to connect the other two. Secondary issue, now that one connect amp is connected via Ethernet, this is working but I now can’t find my other older sonos products on the app. Tried my two different controller devices. Driving me nuts.

1
M
6 years ago
M
mwisemanEnthusiast II
posted in Advanced setups
Amazon Echo

[URL="https://gigaom.com/2014/11/06/amazons-new-echo-device-marries-sonos-with-siri/"]Amazon Echo[/URL] sounds interesting. It would be great if this could be used as a controller for Sonos.

86
B
6 years ago
H
hitech-aaronContributor I
posted in Advanced setups
Dear Sonos, please, I'm begging you - add a password protection mechanism to the Sonos Controller

Hello. I would like to formally make an enhancement request. Please, please, please, add a password protection mechanism to the Sonos Controller. I work in a variety of offices that have spent a small fortune on Sonos equipment, and we have the same problem at each office: People hijack the Sonos, skip other people's music, play inappropriate music, tweak the volume, etc. A simple password protection mechanism would rid me of so many headaches without the need for advanced network configuration changes.

20
Airgetlam
6 years ago
K
Kmo12345Contributor II
asked in Advanced setups
Large commercial space, multiple SONOS Connect, Ethernet only?

Hi there, I run a recreational facility (20,000 ft) with two large gyms as well as a number of smaller rooms. We have a five Unifi access points throughout the building providing both guest and private wireless networks. In addition, to the Unifi access points, there are a four access points for an ISP provided public wireless network. All of our instructors use Android tablets to take attendance and play music for their classes. I am looking to setup a number of Sonos Connect in order to make it easier for the instructors to play music in different areas without having to plug in an Aux cable and leave their tablets next to the speaker systems. If I hard wire ALL of the Sonos connect will they turn off their built in wireless and use my wired network to communicate? I don't want to add any more WiFi devices if possible since we already have some issues with congestion due to the large number of access points and users (at peak times we have hundreds of users in the facility,

15
K
6 years ago
B
blaizeAvid Contributor II
asked in Advanced setups
routed network

When I first installed my Sonos it was required all the components be on the same subnet (no routing). I've now grown a more sophisticated routed network at home. is there anything I could run on a linux box to bridge the traffic between 2 subnets so that the sonoses are reachable from either wireless system?

17
C
6 years ago
J
Jeff WContributor I
asked in Advanced setups
Connecting Zone 2 to my Sonos Connect

Hi All, Looking for a little help as my audo guy bailed before finishing my setup. Here is what I got set up and what I am looking to do; sorry it is long. I have a Denon AVR 4520ci. Currently, I have a connect hooked up for my living room 5.1 surround as well as 3 sonos AMPS which control my dining room, game room and backyard speakers (Sonaray SR1 System). The connect is currently hooked up to my Audio in #5 for CD which will play my Apple TV, TV and stream my sonos to living room. The sonos amp with 55W was not enough to power my backyard speakers, so, I ordered a connect to hook up to my zone 2 in hopes that my receivers wattage is enough to power the backyard without an additional AMP as it states it is 190w x 9 channels. My question is, assuming my wattage is enough for the backyard speakers is; how do i connect Zone 2 to the backyard so that the backyard can be grouped to play living room, dining room, game room music as well as music on its own zone? Also, does anyone

6
J
6 years ago
W
wguyer13Contributor I
asked in Advanced setups
connect to powered speakers

I have a sonos connect for several play speakers throughout my home. The connect is located in my music room (but I do not have a speaker in this room). However, I have a nice system that I would like to have the option of running through. Can I run the connect through my Zoom R24 recorder and then into some Yamaha HS5 powered speakers? Before I try to connect any of this, I thought it might be best to get some input about whether this is possible to do, and if it is, how to do it. Thanks in advance.

3
K
6 years ago
P
Peter SimonContributor II
asked in Advanced setups
Connect Sonos to a vintage jukebox

I have just purchased a vintage Rock-Ola Princess Jukebox. I would like to connect it to my existing Sonos system so that the records being played can be heard throughout the house. How can I do this?

8
K
6 years ago
S
sandiverContributor I
posted in Advanced setups
Suggestion - Velop Sonos Setup

This may be a fairly obvious suggestion, but I thought others might benefit from the suggestion. I recently set up a Velop system with the same Name/Login as my main router (wireless integrated unit). In this setup you'll have Sonos components 'each' of the Same Named side/by/side networks. The solution, for me, was to switch the Velop network into Bridge Mode (losing some functionality, but none that's not resident on my main router anyway). Thus it effectively does what I want - which is to replicate the same login credentials throughout the house, but to give much better performance. Literally as soon as I made this change my Sonos system was all online - no need to turn off and then back on, like was instructed in the 'help' (and actually very helpful) Sonos support video. There are other conversations about wiring in at least one Sonos speaker in Boost mode - but that's not what I'm talking about here, and figured that if this could help at least one person it was worth s

0
S
6 years ago
M
Mike77Contributor I
asked in Advanced setups
Play 5 gen1 no sound speaker but works fine with headphone

No sound out of speakers but the headphone works. I found a blown fuse on the board. When i transfer the fuse the speakers are working again. Can some one tell me what kind of fuse it is. See picture,

0
M
6 years ago
E
egilleinContributor I
asked in Advanced setups
Connecting all speakers via Ethernet cable cat5e

I am planning to plug all speakers Play1 6pieces with cable. Recently finished new building and did arrangements for putting in all the speakers on a cable. All cables directed to my garage where all the internet and tv is connected in a media consumer unit. From my garage the plan was to have all connections into a switch and out from the switch to the living room on one cat5 string to the Router position.The playbase is on same spot as Router. Is here anyone that can give me good directions on what is best to do. Reason for not using wireless is to not loosing any signals due to thick walls etc. Also if available some kind of mapping of how the best way is to connect things

2
J
6 years ago
F
fridaynetContributor I
asked in Advanced setups
Wishlist: anti-burglar function

Since the sonos system is always plugged in and switched on, I'd like to use it as anti-burgler tool. I'd like my sonos system makes noise and plays tv-like-sounds and fake conversations, as someone is in my home. A function that can be activated when I'm not at home. Or at least a way to program radio playing at some hours in the day.

4
D
6 years ago
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