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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26482 Topics
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pozzelloAvid Contributor III
posted in Advanced setups
best configuration for ZP100 with bookshelf speakers + third party sub ?

I've been enjoying the sound from my ZP100 driving a pair of Boston Acoustics CR7's, but have been thinking of adding a (smallish) sub to fill out the bottom end. What's the best way to hook these up? 1) zp100 speaker output to sub and from there to CR7's (allows use of sub's crossover adjustment) or 2) zp100 speaker outputs to CR7's directly, zp100 line-level sub output to sub. I assume the ZP's crossover will send a low-pass signal to the sub, but will it send a high-pass or full-range to the speakers?) or 3) zp100 speaker outputs to CR7's directly, zp100 full range line-level output to sub (best of both worlds?) or 4) ??? thanx for any tips or clarification on the zp100's operation in this scenario...

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jgatie
6 years ago
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hhariContributor I
asked in Home theater
Wireless Headphones and Playbase: Connect of Optical Audio Splitter?

Hi everyone! I know a version of the headphones to playbar/playbase question has been asked in other forums within this community, but as far as I was able to see, none of the questions discussed use of an optical audio splitter as a potential solution. I am trying to connect wireless headphones (Sennheiser RS 175) to an existing system that includes a Sonos system (Playbase and two Play:1s), a tv (Sony XBR55X900E), and multiple other media connected to the TV (bluray, gaming system, Tivo, etc.). In order to use the headphones at night (instead of the full Sonos system), would I need to invest in a Sonos Connect or would it be possible to use an Optical Audio Splitter (e.g., VIMVIP 3 Way In / Out Digital Toslink Optical Audio Splitter Manual Switch) to direct sound from the TV to either the Sonos system or the headphones? Thank you in advance for any of your suggestions, and happy holidays!

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B
6 years ago
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andrewhanerContributor I
asked in Advanced setups
M3u8 playback error

Hello - I randomly get this message (see attached) that I think is stemming from my SiriusXM stream. Anyone else get this..? Any ideas how to clear it? It just keeps prompting the error over and over again. Doesn’t go away. I’ve restarted the app, restarted the controller. Nothing has worked. Thanks, Andrew

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Ken_Griffiths
6 years ago
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DJ_GalianoContributor I
posted in Advanced setups
Setup Sonos on an Exisitng School Network

We just upgraded our sound system in our multipurpose area (gym). I would like to configure it in the following manner. Since the Sonos has 2 network interfaces on the rear, I would like interface 1 to be how the Sonos connects to the internet using a specific VLan. I would like interface 2 to be how the Sonos connects to our existing WiFi using a separate VLan that does not have internet access. The thought behind this is that we can give certain students access to the WiFi to control the Sonos, but this would not give them access to the internet on their phone or other device. Is this scenario possible? If so, how can I achieve this?

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MikeV
6 years ago
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Mike231Avid Contributor I
posted in Advanced setups
Digital Line In Modification

Has anyone ever come across an after-market modification of a Sonos Connect which allows for a 'digital line-in'? I want to play uncompressed audio from external digital sources on Sonos. I am aware of a software solution (AIrConnect) but wondered if there was a hardware approach where the ADC in the Connect is bypassed giving direct 'digital line-in' functionality.

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Chris
6 years ago
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reidmefirstContributor I
asked in Advanced setups
Yet Another pfSense+Unifi+Sonos troubleshooting thread

I'm looking for a little advanced help on getting my Sonos speakers to work on a weird network configuration. I have a pfSense gateway, which runs my unifi wifi controller software on top. My wifi is set up with two networks: a primary network (vlan 4) and a IoT network (vlan 3). I specifically prevent the IoT network from reaching out to the Internet, it is only allowed to reach back to the primary network. So, primary network (VLAN 4) can reach everything with all protocols, and IoT network (vlan 3) can only reach back to VLAN4 on all protocols. I enabled pfSense 'allow ip options' on both interfaces on their main allow flow rules. I have a single unifi AP, which is connected directly to my pfSense gateway (no switches in the path, to aid in troubleshooting). I tried using pfSense IGMP Proxy which doesn't seem like it actually does anything. So, I grabbed and compiled udp-broadcast-relay-redux and compiled it for pfsense. This is a little daemon which lets you listen

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Edward R
6 years ago
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Mike231Avid Contributor I
asked in Advanced setups
Playbar compression SBC FLAC

Do we know whether the Playbar is streaming its input uncompressed? If I connect an analogue source to a Connect, and have that music streamed uncompressed to, for example, a Play 1, then I can see that the bit rate is something like 1.5 Mbits/s, which is touch higher than a WAV file but close enough and therefore as expected. I play my music using a Playbar (nothing to do with a TV, I just happen to have a spare Playbar). If I connect a digital music source via Toslink to a Playbar, and have that music streamed to a Play 1 then I can see a much lower bit rate: something like 400kbits/s. The only explanations I could think of are: i) The Playbar is compressing, lossy, (using SBC?). ii) The Playbar is compressing, lossless, (using FLAC?) (to make transmissions to other speakers more efficient?) Could anyone shed any light on this please?

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M
6 years ago
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craigcousins65Contributor I
posted in Advanced setups
Sonos at university halls

I have a Sonos One device and have had it for about three months. I live in university accommodation which doesn't allow me to connect my Sonos to their network due to it having a login portal. I worked my way around this when I got the product by purchasing a Tripmate Nano TM02 and this was working fine. I then went home and set up the Sonos again there as I couldn't live without it and setting it up there was fine as it was just a regular network. However upon my return to university I can't seem to figure out how I managed to connect the Sonos to the Tripmate in the first place as the setup procedure seems to require me plugging the Sonos into my network (the Tripmate) and as far as I know I can't set up the Tripmate to convert a wireless network into a wired one; the way I was using it before was to create its own wireless network from the university-provided one and then the Tripmate acted as a gateway to the network as I only had to sign into the portal once through my laptop whi

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Keith N
6 years ago
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scrContributor II
asked in Advanced setups
Connecting LG Magic Remote with Playbase

I tried connecting my LG Magic Remote with my Playbase, without success. I've already read related topics on this forum and also the help article that is available here: https://sonos.custhelp.com/app/answers/detail/a_id/4267 According to the help article I need to go to 'device connector', then select soundbar, then select a manufacturer and a remote type. However, I do not get the latter 2 options (select manufacturer and remote type). All I can do under device connector is select soundbar and then 'optical'. So far during my Sonos setup my LG Magic remote cannot be found. My LG WebOS seems to be up-to-date. Are there any options to connect my LG Magic Remote to my Playbase? Thanks, Steven

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AjTrek1
6 years ago
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lololuvemmaContributor I
posted in Advanced setups
Setup library from NAS from outside network

Hi, I recently purchased and setup a NAS Synology DS218j with all my music in a shared folder, in my primary residence. I have a Play 1 in my secondary residence. I want to create a Music Library for the Play 1 to access the music located in the NAS in my primary residence. However, whenever I enter the local IP address of the NAS or the name of the NAS, the library cannot be created as I receive error message "the computer refuse to let Sonos connect to it". 1. Do I need to forward specific port in my router in my primary residence? 2. Which IP address should I use for the library setup? Surely the local one won't work when I'm outside of my local network. 3. I have the"outside" IP address of my router but it still doesn't work. How do I point toward my NAS behind that outside IP address? Thanks in advance.

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Stanley_4
6 years ago
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Martini75Contributor I
asked in Advanced setups
Change playlist/radio station from sonos one top buttons

It would be great if changing radio station was possible in a Sonos One without the need of the phone.

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Keith N
6 years ago
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mille1jContributor I
posted in Advanced setups
Multiple Sonos Connected by Ethernet - Good or Bad?

I have 3 Connect Amps in a networking closet. I plugged one of them into my switch and then daisy chained the other 2 from that one. Is that a good idea or not? Then, I have 9 Sonos 1 units spread out across the space. All of them are connected by wifi. If, however, they are near an available ethernet jack, is there any benefit to connecting them to ethernet?

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UKMedia
6 years ago
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Lynch868Trending Lyricist I
posted in Advanced setups
Sonos (Turntable / Yamaha Integrated Amp) Advice

Hey Everyone, I was hoping someone could help me out. Currently, my setup is Turntable > Phono Preamp > Connect > Integrated Amp > Passive Speakers. That way when I play my records I can here it on all my Sonos Speakers in my house. However, does anyone know if there is a way to set it up as Turntable > Phono Pre Amp > Yamaha Receiver. And have the Connect plugged only into the receiver. I'm worried about the Connect effecting the Analog signal. Here's a picture of the back of my receiver. Thanks for the help.

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jjayf
6 years ago
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jamesdavidwoodContributor I
asked in Advanced setups
Limit on Sonos Devices?

Hi, I was wondering if Sonos has a limit on the number of devices you can use on one network?

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Airgetlam
6 years ago
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danthraxContributor I
posted in Advanced setups
Relay TV remote’s IR signal to Playbar behind TV

Hello. I have a Playbar which was mounted behind the top of the TV. This puts the Playbar’s IR receiver out of line-of-sight from the TV’s remote control. The TV is a Sony Bravia, which has a built-in IR blaster (USB connected with two IR emitters). I’ve tried running through the TVs IR blaster setup but it was unable to detect the sound bar. I’ve mounted the IR emitter (dome looking thing) on the back of the tv just in front of the Playbar’s IR receiver. I’m not sure what I’m doing wrong, if this is how an IR blaster is even supposed to work. If this doesn’t work, then I think I’m down to purchasing a 3rd party IR receiver/extender solution, or possible a Logitech universal remote solution. Does anyone have any experience with a similar setup where you’ve been able to relay the IR signal from the remote through the TV to the Playbar? If not, with a 3rd party solution? Looking for recommendations on a solution. Thanks!

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D
6 years ago
D
DinoAContributor I
asked in Advanced setups
Turning off unit/WiFi

WiFi

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Stanley_4
6 years ago
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FranceFarmContributor I
asked in Advanced setups
Sky Q and Sonos

I have had Sky Q and Sonos together for about 18months now. All are cabled Ethernet and all have been working well in close proximity to each other. I have had a 4th Sky Q mini box added into a guest flat, hard cabled again. This works fine. I have moved one of my Sky Play 1’s over and used a small netgear switch in which I have Sky, a TV, Blu-ray and Sonos. The Sky is meshed together with same SSID throughout. From the main house and anywhere off the new sky mini box I can see all my Sonos devices and control them fine. When I connect to the new sky mini box WiFi the Sonos app will not find any Sonos devices!! Tried every permutation on cabling etc. I can lean out the window and connect to another WiFi and Sonos opens straightaway and I can see all and control the relocated Play1. It’s driving me mental!! I have no ideas whatsoever what it can be. Please help!!!

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Keith N
6 years ago
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SonoincompContributor I
posted in Advanced setups
Ethernet to some, but not other

I have several Sonos products of several different versions (some new, some 4 years old). I am able to hard wire several of the devices back to my router OR I could hardware a few to each other (playbar to another playbar to a one). In both scenarios, there would be several speakers that must rely on Wi-Fi (no way to connect to router or to any other Sonos). I want to maximize efficiency and minimize the strain on my home Wi-Fi system. How should I set this up?

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Chris
6 years ago
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thelion5Contributor I
asked in Advanced setups
Distortion when using Sonos Connect and line in (Record Player)

I've perused all the forums... I can't figure this out and it's driving me insane. The Sonos Connect Amp and Sonos Play 3 I received as a birthday present, here's my set up: Record Player: Uturn Audio Pro Phone PreAmp: Pluto Phone Preamp Headphone Amp: Micromega MyZIC Headphone Amplifier Sonos Connect Amp Speakers: Kef Q350 I also have an additional Sonos Play 3 All my RCA cables are Audioquest Evergreen. I have the amazon basic banana plugs. When I play vinyl records, I get a distorted sound. It's unbearable! I was not experiencing this when I was not using Sonos (just last week). I would like to enjoy listening to records from all over my house, this is the reason I bought a sonos connect amp in the first place! Here's what I've done, 1. I've changed the the compression setting, from auto to compressed to uncompressed. no change 2. I've logged into my router and changed the wireless channel to 1, 6, and 11. No change 3. Ensured I have I have the latest updat

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T
6 years ago
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fetchinsonContributor I
posted in Advanced setups
Selfhosted mp3 collection on remote linux server

Sonos beginner here: I just got a sonos play 1, have a large mp3 collection on a remote server (not local files nor NAS) and was wondering how to stream them with the following criteria: 1. Remote server runs linux 2. Should be a free solution Note that the shipped android sonos controller app is fine, I'm not looking for a new controller, I'm looking for a streaming server software. So far I've come across subsonic, but sonos support is not included in the free version. Also came across ampache but not sure if sonos support works or not, https://github.com/hyperactivated/ampache-sonos is quite old and experimental. From the webpage of madsonic it's not clear whether sonos support is free or not. Does anyone have any tips or ideas or comments? Even better, does anyone have recent experience? Thanks a million, Daniel

3
Stanley_4
6 years ago
A
AlexTeeAvid Contributor I
posted in Advanced setups
Option to disable built-in WiFi, when Sonos is used as a single device.

There are certain users, who don't utilize multi-zone capabilities, since they've picked up just a single Sonos player - be it Connect or Play - for one-room music experience. Naturally, those users don't need to keep the built-in WiFi in always ON state. Please, consider adding an option to disable WiFi, when it is not required. This will reduce power consumption, interference with other wifi sources, and keep the environment clean and free of extra EMR.

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Chris
6 years ago
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metakrisContributor I
asked in Advanced setups
Help!!! All sorts of errors after upgrading SONOS Software to 8.4

I have compiled everything I have done so far. SONOS app (Mac or iPhone) is having trouble connecting and playing songs from most music services. I have no problem playing Q100 , 96.1 through TuneIn all 8 speakers. Some Stations fail to Play. [b]SONOS Devices in use:[/b] 7 Sonos Play 1 ( 5 of these are Gen 1, 2 One 2 with Alexa) 1 Sonis SUB [b]ATT Uverse Internet Speed:[/b] 1 GBPs [b]My Current Devices/Settings/Setup Configuration:[/b] ATT UVERSE Broadband Modem/Router PACE PLC 5268AC — WAS REPLACED with latest ATT UVERSE MOTOROLA Modem/Router (BGW210-700) on 03/21/2018 Wi-FiAccess Point: NETGEAR R9000 (X10) - Initially running firmware v1.0.3.10 was downgraded to v1.0.3.6 (because that was one thing I had done 2 weeks ago). I plan to go up again to v1.0.3.10. [b]Current Issue: [/b] All sorts of errors: 1001, 701, Unable to add music from 3rd party services, connection issues, diagnostic send failures etc. Issue since about less than 2 weeks - since I made the upd

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M
6 years ago
M
Major TContributor I
posted in Advanced setups
Changing to BOOST mode

I’m posting my first question to a forum for years... I can normally work out stuff myself but have now run out of ideas! I have a Sonos Connect, a connect amp, and two Ones. Until today I had them running via home WiFi. But it was kind of unreliable - the connect has a poor signal and there’s a WiFi extender nearby. So I have tried... and tried to get a sonos boost network running instead. I want to wire the connect directly to my router. But I have not been able to pair it. In troubleshooting so far I have: - switched off all other devices - factory reset the connect - wired it directly to my router with short length of cat 5e (tested) - changed my home WiFi SSID during the pairing process I get the green flashing light, the app prompts me to press the infinity button, I press play and volume up together, I see flashing amber light then solid amber light. Then nothing. It creates a network called SONOS, I tried connecting to that too. What have I done wrong? Surely

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Chris
6 years ago
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RadiogramContributor I
asked in Advanced setups
Several speakers in open plan room

I have a Play 5 and a Play 1 in a large kitchen diner, needed so that people in either part of the room can easily hear what is playing, especially with radio. As these speakers are always used together it would be ideal to be able to set them up as a fixed group, any ideas? I am sure this is a fairly common scenario. Roger

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R
6 years ago
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kphagenTrending Lyricist II
asked in Advanced setups
Audio Cutout - but only when sourcing from playbase or playbar

I have a playbar on one tv and a playbase on another tv, also several other play:1 play:3 and connect:Amp. When I use my phone or laptop as a source and switch to 'party mode', everything is perfect - always. When I watch either TV with only it's playbase or playbar - it works flawlessly. If, however, I attempt to group any other speakers to either the playbase or playbar sourced by TV sound - the audio cuts out every few seconds. This just started fairly recently - I recall watching some football this way (party mode) with no issues the entire evening - but by the time playoffs rolled around - it's not usable in that way. I'm unable to think of any significant changes that have been made since I recall this working - maybe the playbase is that new - it arrived on christmas day. :) Another interesting thing to note is that the source playbase or playbar (depending on which tv I want to broadcast) never cuts out - only the satellite grouped speakers cut out - and they all cut ou

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K
6 years ago
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