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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27434 Topics
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DesiluContributor I
posted in Controllers and Music services
YouTube music sucks on Sonos. All playlists albums and artist not in alphabetical order and no option.

When is this going to be fixed. The lease Youtube music can do is allow alphabetical sorting on the pc version, the sonos version and not just the app version. This is ridiculous. If they do not fix this issue, and fast, I will be cancelling my google play/youtube music subscription. I am VERY DISAPPOINTED!

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T
3 years ago
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TheBigGingeContributor I
posted in Components and Architectural
Trying to authorise my Amazon account but the link goes to the US not the UK

everytime i try to autherize the account i get linked to US site an not the UK, ive reset router, deleted all apps reinsatalled an reset the speakers an reinstalled them too but the problem persists. any help appreciated

1983
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3 years ago
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Kevin_106Contributor I
posted in Controllers and Music services
Playlist import

So I have moved everything off of GPM and onto a NAS. I am now trying to figure out how to import the playlists. I've tried Soundiiz but the file types for exporting playlists doesn't match the file types Sonos supports. Any other options out there? Thanks

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K
3 years ago
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DavidrhysshawContributor I
posted in Components and Architectural
Boost status light comes back on despite settings

I have a boost in the corner of the bedroom - and the status light is surprisingly bright. So I have used the system settings to turn it off. Great for a number of weeks, then it comes back on again. The system settings shows that it should be off. Happened several times, and also on another boost I have.Anyone else come across this? Wondering if updates may cause it to happen? Also use Alexa, maybe updates to that cause the device to reset? Puzzling and a minor nuisance

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der_schmidt
3 years ago
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dudeviperContributor I
asked in Advanced setups
Stream audio from Android TV to Sonos One SL

Hi, I’ve become a happy owner of my first Sonos One SL speaker, really enjoying the beautiful sound that it capable to give. And it would be great to use it as a speaker for my android tv box (MIBOX 3).I also have google nest mini, which one i could connect thought bluetooth and it works amazing, but the idea was to stream sound to Sonos speaker. I was trying to set Sonos as default speaker (through google home app) but it was reproducing on Nest mini. Does anybody has an idea how to stream sound (i used to watch movies on MX player on MIBOX) to Sonos One?

67261
Rowena B.
3 years ago
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JTMIVContributor I
asked in Home theater
Add Play:1 to new Playbar

I have several Sonos products, and have just purchased a Playbar. I have connected my Playbar to my TV, and have two Play:1 speakers in the room behind the couch.When I try to ‘Set Up Surrounds’ to my Playbar, it keeps asking me if I want to add my Sonos Amp, which is in use in another part of the house.What do I need to do to get the Playbar and Play:1s to work together.I have tried everything; resetting, powering down Sonos Amp, and reinstalling the Playbar, with no success. Any help is appreciated.

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J
3 years ago
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StinsonddogAvid Contributor I
posted in Home theater
Playbar Setup - connect to Sonos named wifi first?

I have Sonos in four rooms in my house so I am quite familiar with the workings.  I went to a friends last night and they have a Playbar that they purchased with the house.  We struggled to get S2 to find it.  I finally realized that his phone needed to be a  SONOS named SSID that I suppose the Playbar has to connect to his wifi.  I don’t recall that with any of my newer products, and I can’t find ANY mention of it here on the support pages or in the community.  Just in case we need to troubleshoot again for example if we change his wifi SSID, is this normal and where is the Sonos documentation on it?   Thank you.  Michael

1063
J
3 years ago
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JpappyContributor I
posted in Advanced setups
Sending Xbox Series X audio to Sonos Arc

Hey folks —i am struggling to get my arc to play game audio from the new Xbox. I have a unique and perhaps uniquely annoying set-up, so perhaps its impossible but I figured I’d ask here.  My set-up is Apple TV to ceiling mounted projector + arc. I am sending the Xbox signal to the projector with a wireless hdmi transmitter, but since the projector has no speakers, there is no audio. I tried to send Xbox audio to the arc by installing an hdmi audio extractor between the Xbox and the transmitter with an hdmi cord patched directly into the arc from the extractor’s audio only out Jack. But it didn’t work.  any ideas for a working solution here? I’m totally stuck. 

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J
3 years ago
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ldawydiakContributor I
posted in Components and Architectural
Error message re Apple music - renew subscription

Sonos keeps turning off on me with the message that says"You need to renew your Apple Music Subscription". This is just wrong because I've confirmed with Apple that my subscription is up to date and current.....Can't use Sonos to listen to my own library from Apple Music now....LDawydiak  *Moderator Note: Please censor personal information when posting.*

24171
Airgetlam
3 years ago
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Brammers69Contributor I
asked in Advanced setups
Sonos boost on s2

I upgraded to the sonos 2 app and my bridge was incompatible, then I changed Internet provider and now I'm left with 4 of my 5 speakers connected, I've just bought the sonos boost and connected it to my new broadband, it has installed straight away but nothing will connect to it, my 4 speakers are now onto my new network and all of a sudden my boost has disappeared and nothing seems to work to get it recognised, and I still don't have my bathroom speaker connected. This should be simple but is stressing me out. 

7011
Ken_Griffiths
3 years ago
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ZaphodBeeblebroxContributor I
asked in Speakers
One Paly:5 gen2 in a pair "lost" after upgrade to S2

I have 3 speakers, two Play:5 gen2 and one Play:5 gen1 and have been using them with the Sonos S1 app. The gen2 speakers are placed in the same room and configured as a stereo pair.I have decided to “split” my system to allow the gen2 speakers to be controlled by the S2 app.So, following the instructions, I first removed the gen1 speaker from the system using the S1 controller, I then “upgraded the S1 app to S2 (all system settings should then stay as before), but when I started the S2 app the stereo pair showed as Vardagsrum (V+?) (translated = Livingroom (L+?) ) and only the left speaker was still connected and able to play sound.I have unplugged the gen1 speaker from power to avoid any interference.I first tried to add the lost speaker (S2 app on iPhone iOS 14.2 and Bluetooth) but the app was not able to detect the speaker. According to the instructions given by the app (when speaker cannot be found) the speaker has to be reset if it has been used/installed in another system before,

933
Ken_Griffiths
3 years ago
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steve.t.masonContributor I
posted in Portable speakers
Sonos Move goes missing from app & still connected to WiFi

My Sonos Move goes missing & it’s still connected to Wi-fi. Keep having to reboot speaker. 

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3 years ago
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MatmatContributor II
asked in Components and Architectural
Random speaker disconnection

Hi, I have 7 speakers : 2 Play:1 standalone, 1 Play:3, 1 One and 1 Beam + Play:1 surround. The Beam is wired and all others are on WiFi. I use a router Asus Rt-ac68u on which my hard drive with local library is plugged. Everything worked fine until about a month ago. Now speakers are often randomly disconnecting during seconds or minutes and coming back all of a sudden. That does it with both local library, Spotify or if I play music from my phone. When it disconnects I can still see the speaker in the app but no sound is coming out of it. It also does it on WiFi and on the Beam which is wired to the router. I tried forgetting my sound system and reset all speaker, no help. I tried resetting the router, no help. I tried unplug the Beam wire and use wi-fi instead, no help. I tried assigning fixed IP to all speakers, it's a bit better but still happening (though a bit less often). Do you have any idea how to solve this issue ?Thank for your help.

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M
3 years ago
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davidbfungContributor I
posted in Components and Architectural
BRICKED SONOS MOVE, Random Red Blinking Light of Death

My 3 month old Sonos Move just got the Red-Blinking-Light on me out of nowhere.  Literally was working fine the day prior.Charging Dock - nothing.  Reset - nothing.  Holding down reset button for 1-minute, nothing.The blinking light lasted for a few hours then now the device is completely bricked.  Won’t charge via dock, high-voltage Macbook Pro USB-C, anything. Anyone know what to do?  Other than submit a diagnostic.

3244
Silvertrek
3 years ago
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pm2662Avid Contributor I
asked in Components and Architectural
Sonos Radio HD very choppy and drops out alot

It seems lately with the Sonos Radio, maybe when I got HD, many stations ar choppy and  go in and out.  I have fast interent speed so that's not the problem.  ALl other music services work, except Sonos radio.  Thoughts?  

1541
Airgetlam
3 years ago
Irv98
Irv98Contributor I
asked in Components and Architectural
connecting to wifi network.

Hello, I have 2 sonos 5 speakers I run it a macbook as well as a app on an Iphone having a tough time reconnecting after updating my router and changing the PW. Both apps can't find the network and there are few if any options to get past this loop. It took forever to find a way out of this after updating to S2. Hoping for options to get out of this situation, thanks

3639
G
3 years ago
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petesotmusicContributor I
posted in Speakers
Sonos Play 3 and Play 5 (gen 1) keeps dropping out

As described, Sonos Play 3 and Play 5 keep dropping out. Music is pausing throughout the day. We are connected over wifi and using a very stable internet connection. I’ve run and sent a diagnostic. Confirmation number: 1633682018 Any help would be greatly appreciated, it’s definitely killing the mood at our busy cafe when the music keeps cutting out. Pete

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Ken_Griffiths
3 years ago
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PlaceHolderTextContributor I
posted in Components and Architectural
S2 iOS 14.2 architectural detect bug

Just installed two new amps connected to two pairs of Sonos architectural in ceiling speakers in kitchen and basement. When trying to detect the speakers through the S2 app, amp plays the tone through the speakers as expected but the app does not request mic access and then (not surprisingly) does not detect the speakers. Have tried on both an iPhone X and iPad Pro. Have one amp and speakers paired with an arc soundbar and trueplay tuning on S2 app on iPhone X works like a charm (and requests mic access as expected during the process).  Any work arounds out there? If this is a known issue, any word on when we might see a fix?Thanks. 

3963
Rowena B.
3 years ago
dla.plexure.net
dla.plexure.netContributor I
posted in Home theater
Sonos Sub and Play:1 not joining Beam

Hi,Since a while now I have problems with my home cinema setup.One day I figured out that the setup of my Sonos Beam, Sub and 2 Play:1 was listed as Living Room (?+?+?) and the Sub as well as the two Play:1 didn’t have any IP on the WiFi network anymore.So I decided to remove the three speakers from Beam. This did work, but the speakers didn’t show up as standalone anymore and I still didn’t see any speaker gathering an IP. So I decided to reset all speakers, including Beam and rejoin them into the WiFi network.Now they all have an IP again. So I tried to connect the Sub to the Beam again. Suddenly it time out/fails to join and I get an error and offer to retry. Retrying doesn’t help. The sub is Now part of the Beam group but gone from WiFi again (no more IP) and marked as ?. Same for the Play:1 if I try.So, I tried to remove them again. Removing is not an issue. And I figured out that waiting for a while, the speaker gets an IP again, without resetting each time.Retrying a couple of t

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Rowena B.
3 years ago
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HamburglarContributor I
posted in Components and Architectural
Sonos suddenly unable to play Sirius XM or Amazon music from iPhone app or Windows

Hello,I awoke this morning to the system not being able to play any station from Sirius XM or any of my music on Amazon, from both the app and Windows. I have multiple speakers throughout the house and have never had a sustained issue for more than maybe 5-10 minutes. Reset my router, Wi-Fi hotspots (we have 3 Google). Any ideas?Thank you.

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H
3 years ago
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DevG90Contributor I
asked in Components and Architectural
App won’t connect to system on iPhone

Running the latest app version (12.2.1) and iOS 14.2 on an iPhone X, Sonos app won’t connect to my 2 Sonos Ones. However my iPad running the Sonos app version 12.1.2 works perfectly fine. I’ve tried deleting the app and reinstalling from my iPhone as well as resetting the router and unplugging the Sonos devices. Still getting the “Unable to connect to Sonos” error message on my phone app and unsure how to fix it. Any help is appreciated! 

3502
D
3 years ago
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SonosJoJoBaContributor I
posted in Controllers and Music services
playing downloaded music

I have Music downloaded on my iPhone 11. I don’t want to play it through Apple Music, as it is music I already purchased and I don’t want to pay for Apple Music. However there was no option on the browse tab on Sonos to do so. My friend has a Sonos system andSays he does not have a problem playing music downloaded on his iPhone X on his Sonos system. However, when he can next to mine, he cannot do so. Any

1815
bockersjv
3 years ago
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HaakonGContributor I
posted in Components and Architectural
Playback stops or skips to next song on cabled network

Hi!I have had this problem for a long time (12 months+,  too much other stuff going on ;)  ). It surfaced after switching internet provider. To narrow down the problem, I have only CAT-connected SONOS devices on my network now, one Connect and one Connect Amp. I focus on testing with Spotify-content streamed. I have shared my diagnostics just now, reference 619172540. Help is very much appreciated! Best,Haakon  

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H
3 years ago
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DrikerContributor I
posted in Components and Architectural
Interference of Sonos S1 and New controllers

I have two original Play 5s and a Bridge that are controlled by the S1 controller, and 4 Play 1s, a Play 5, and a Connect Amp that are controlled by the new app. I don’t know what happened but I open the new app and all my speakers are gone. Vanished. The new app keeps connecting to the old system and there’s no option to try to find the new equipment.  It’s making me more and more frustrated.  Is this due to an update, and what the heck do I do about it?  If it’s due to a recent temporary power outage (wind storm last week) do I need to take a million steps to set the system back up every time we lose power?  Do I need to go back to the 70s and order a Heathkit stereo system kit that I build myself and just use Sonos as paperweights?Clearly I’m frustrated and wish that the new app wouldn’t automatically connect to the old system, since I am well aware that it can’t control it.   

1189
Airgetlam
3 years ago
D
Dandino76Contributor I
asked in Home theater
Gen 3 sub suddenly not performing as good as before

Anyone having issues with sub not working as good as before ? A week ago was working like a champ . Shaking my apartment . Type of bass that punches you in the chest . Now it seem less powerful . Not sure what the problem is . I ha e it paired with arc . I have LG CX 

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Rowena B.
3 years ago
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