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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26856 Topics
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laforetContributor I
asked in Components and Architectural
Radio Suisse Classique ► then immediately ■

Radio Suisse Classique: Sonos connects then immediately halts. The German and Italian channels of RSC are online on Sonos and TuneIn and are playable. The French RSC is online and available on a PC browser and also on my stand-alone Web radio. I’ve updated all the player firmware and upgraded to S2 controller and rebooted all the Sonos units.

15
J
3 years ago
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jenkins27Contributor I
asked in Speakers
System Cannot Find Bedroom Speaker

Now running S2, and system is not finding the Play:Five (2) in my bedroom. Have restarted everything, and no luck.Reported a diagnostic; confirmation number is: 606191346.

1
Airgetlam
3 years ago
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RubbertjeContributor I
asked in Components and Architectural
Multiple ongoing connectivity issues

I’ve been having ongoing issues with my Sonos S2 system, receiving the following errors (at random):Unable to connect to device. Try again later. Unable to add songs to the Queue Unable to play ‘SONG XXX’ - the connection to Apple Music was lost. Unable to play ‘SONG XXX’ - the song is not encoded correctly. Unable to play ‘SONG XXX’ - network connection speed insufficient to maintain playback buffer. Unable to play the selected item. An error occured while adding tracks to the Queue (1000) An error occured while adding tracks to the Queue (1001) An error occured while adding tracks to the Queue (1002)This is on top of music just cutting out intermittently. Obviously, quite frustrating, certainly because at other moments, everything seems to be working just fine without receiving any error messages. Note that a) my internet connection is working properly and 2) I have a wired setup, including two Sonos Boosters. I’ve also made sure the SonosNet Channel (6) is different from my 2.4G Wif

7
Simon B
3 years ago
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Niccolas DContributor I
posted in Components and Architectural
Grosse déception !!!

Bonjour à tous,Je me tourne vers vous pour vous faire part de ma déception.Je suis client Sonos depuis 2 ans toujours ravi j’avais une Beam avec laquelle je n’avais jamais eu aucun soucis du coup je me suis fais plaisir j’ai acheté une Arc avec le Sub3.Et la c’est la déception total je vous explique.Le Sub se déconnecte toute les 24 heures je suis obligé de réinitialiser l’enceinte pour la faire refonctionner.Bien sûr j’ai pris contacte avec la hotline à plusieurs reprise aucun résultat …J’ai envoyé je ne sais combien de rapports ils ont pris la mains sur mon installation pour contrôler  le paramétrage de mon routeur tous est ok sauf que toute les 24h je recommence le calibrage .La seule solution que ma proposer la hotline est de me raccorder en FILAIRE !En FILAIRE un sub à 800 € j’ai commander pour 1 700 € de matériel et la seule chose que l ‘on me dis c’est de me connecter en filaire je trouve ça inamissible pour du matériel a ce prix la!!Mon routeur est dans une autre pièce pour me

1
Krishma M
3 years ago
M
MarkinmontrealContributor I
asked in Components and Architectural
Deezer Favorites in App and Sonos?

How do I get my deezer favorites in the app to show up in deezer on sonos?

1
Simon B
3 years ago
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hailhim88Contributor I
asked in Portable speakers
AirPlay from iPhone8 to projector w/ Sonos Move audio..

Hi. I am trying Apple iphone 8 to airplay 3 mirroring content to viewsonic projector(  fr iphone 8  ) with the  audio bluetoothing to sonos move   Can this be done?Not sure if this is an airplay or sonos question or both thanks!

3
Paul A
3 years ago
A
adamb7Contributor I
asked in Components and Architectural
Sonos still on network but won't show in app.

I’ve had my Sonos one for about a week now and it’s been working fine. Today, it won’t connect through the android app, it’s not showing in spotify on Mac and it’s not available in AirPlay but it’s still showing on my home network. Connection is listed as great, it has the same IP. I’ve tried rebooting it but it won’t reconnect. 

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Paul A
3 years ago
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Joe12345Contributor I
asked in Advanced setups
unable to pair Sonos One SL speakers

Just bought new SL one speaker to pair with identical existing one. Simply can’t do it . Help?

9
J
3 years ago
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davidhorne1982Contributor II
asked in Components and Architectural
Unable to connect to Sonos - reset WiFi daily

Hello everyone, I have this frustrating issue where my Sonos fails to connect. I have to reset my router almost daily.  When it says Sonos has failed to connect, all my other devices are connected and operational. I do have a Sonos boost connected too, could this be the issue?  I have contacted my internet provider who have looked into everything and it all ok on their side. please see attached photo for diagnostic number and issue.  

3
Airgetlam
3 years ago
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Youngy87Contributor I
asked in Home theater
sound out of sync to tv

Hi I’ve recently purchased a beam which I am using with two play:1 speakers for my TV.  im finding that a lot of the time the sound is out compared to the picture which is really frustrating. Sometimes it’s fine (more on terrestrial channels) but moving to the digital programmes like sky sports, movies, Netflix’s etc, there is a delay.  ive looked at the sonos f&q page and have tried what they suggest, but still can’t seem to get it right.  can anyone help with the best way to fix the problem? If it helps, the TV is a Samsung 65” 2020 QLED

1
Airgetlam
3 years ago
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dinosaursssssssContributor I
asked in Components and Architectural
Sonos One not connecting to Nighthawk AX1800 mesh network

Hi, I’m having trouble keeping my Sonos One connected to my mesh network; from looking around, it seems like people have been able to use Sonos products with the Nighthawk AX1800 (EAX20) mesh extender, so I’m wondering if there’s some misconfiguration on my end. I didn’t change a lot of settings when I set things up, there are separate 2.4ghz and 5ghz networks (I’m not using the Smart Connect features, which combine them) and all the Sonos devices are connected to the 2.4ghz. So everything is connected via the same SSID and password, but if a device switches to connecting to the mesh extender, it becomes unavailable in the Sonos app. The main router is a Nighthawk AX5400 (RAX50S). Anyone have ideas if there are settings I could be changing here to resolve this?

5
Rowena B.
3 years ago
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AprilllContributor I
asked in Components and Architectural
more speakers.

Hey, me and my roommates get two additional speakers up when we’re on Spotify (where we would connect to our Sonos directly from the spotify app). The two speakers are obviously not connected to my user so they don’t show up in my Sonos app. I know it is Sonos speakers as I once by a mistake connected to the speakers and when I opened the Sonos app I was connected to another user (but obviously couldn’t do anything as I needed to log on for further action.) Does this mean that they are using our WiFi? I can connect from Spotify and play from the app and it plays in one of my neighbors apartment. The speakers only show up when I am connected to our WiFi, not if I’m on my 4G. Is there any other reason the speakers would show up?

1
Simon B
3 years ago
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gfischershawContributor I
asked in Controllers and Music services
Transferring ownership with multiple systems on one account

In the case of having multiple systems attached to an account (multiple houses), when transferring ownership of a system to a new owner, is the system that the app is currently connected to the only system that is transferred? I.e., selling house A, but not house B, so only transferring system in house A.And should I just do a factory reset on everything?

2
G
3 years ago
I
imacdonaldContributor I
asked in Components and Architectural
Playbase Upgrade to S2 - Poor Sound Quality

I just upgraded to S2 and now the sound on my Plabase is very tinny. Even with max bass there is no real depth of sound. Used t be terrific full bodied sound in S1. Any help would be appreciated. Thanks.

5
Rowena B.
3 years ago
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philippompiliTrending Lyricist I
asked in Controllers and Music services
RSS Podcasts

Hello, I am trying to Add my CBC Hourly News RSS feed to Sonos. My goal is to have this play every morning when we wake up so we can hear the latest news. Would be great if we can stack these as well. When i try to add the RSS I get an error.Has anyone esle had any luck with this?This is the RSS https://www.cbc.ca/podcasting/includes/hourlynews.xmlCheers,

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P
3 years ago
A
amun
asked in Advanced setups
NAS/Sonos permissions issue?

Whilst playing about with m3u playlists, I’ve found an oddity with access to the music files.Background - for 9 years I’ve been using the same LG NAS for sonos, running 24x7 - i.e. no spin down. Having locked down the system and cut off from the internet, it works extremely reliably.I set up a directory outside the Sonos one, to take some of the strain from the main directory, which is indexed by Sonos. m3u8 playlists in Sonos pointing to the additional directory seem to work fine.However, if I leave the playlist on pause for a period - e.g. overnight - then when I press play again all the files in the queue fail to play with an access denied error. If I clear the queue and set up the playlist again, it works perfectly.The NAS is fairly basic, and I’ve been through every setting on it looking for a reason why access should time out, but can’t find one. I can understand why it would always fail, or always succeed, but this seems odd - it’s almost as if Sonos is forgetting/losing access

2
A
3 years ago
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lesleepeeContributor I
asked in Components and Architectural
LG OLED55CX magic remote no longer working with Playbar

Hello!I purchased an LGOLED55CXPUA about a month ago. On set up I was able to configure the magic remote to control my Sonos playbar using the volume using the Device Control settings. The mute button would not work but the + & - for volume did which was all I needed.As of yesterday magic remote no longer controls the volume of the playbar. I saw this topic https://en.community.sonos.com/home-theater-228993/lg-oled55cx-magic-remote-not-working-with-playbar-6843515 which describes my situation perfectly & see that this was resolved with LGs software update (03.10.20). My TV is running 03.11.10When I contacted LG they just sent me a reply telling me about how great LG soundbars are! Points for chutzpah if nothing else…Any help from you good people would be greatly appreciated!

3
Rowena B.
3 years ago
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SonosmarkContributor I
asked in Portable speakers
Using Move with WiFi extender

I have recently upgraded my Play 5 to a Move. The Move is situated in the same position as the Play 5 was, in the conservatory. I also have a Playbar and a Play 3. Due to network issues there is a WiFi extender in the conservatory. The extender provides exactly the same network and log in details as the main router. The Play 5 worked perfectly well in this location.My issue is that if the Move speaker connects to the extender then it disappears from the App. Do I need to alter a setting to overcome this problem? If I cannot connect via the extender then the Move will not work as intended.

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AjTrek1
3 years ago
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PlpeteContributor I
asked in Components and Architectural
lost Sonos connection after changing PW?

Changed wifi password and now Sonos can’t find our products. We updated to the new password but still no connection. Any help?

1
Paul A
3 years ago
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svleukenAvid Contributor I
asked in Components and Architectural
Sonos port hapert (ondanks dat hij bekabeld is)

Ik heb sinds gisteren een sonos port en heb deze bekabeld aan mijn router gehangen (WM:0)(SnosNet: Kanaal 1)Ondanks de bekabeling valt om de haverklap het geluid weg. Ik heb mijn platenspeler op de port aangesloten en de compressie aangezet. Ook meldt de SONOS S2 app geregeld dat hij geen verbinding met Sonos kan maken. Als ik de SONOS app open laat staan komt ook deze verbinding na een minuut weer terug.Tevens de situatie dat de app aangeeft geen verbinding te kunnen maken, terwijl de port (via de sonos one) gewoon de muziek van de platenspeler afspeelt.

3
S
3 years ago
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KonlorkContributor I
asked in Advanced setups
Karaoke on Sonos with youtube and two TVs

Hi,  here’s my Setup:PA with semiprofessional mixer; Sonos Port as Input for PA; 2 older TVs; Amazon Fire TV Cube (2. gen.); HDMI Splitter for the 2 TVs, Bluetooth Connector  What i try to reach:Playing Youtube on the TVs while streaming the sound to the Sonos Port Problem:The connection between Amazon Fire TV Cube and Sonos Port is via bluetooth and extremly prone to failure.  Does anyone have a better idea to solve this? Thx, Kon.

1
controlav
3 years ago
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LordmoeterContributor I
asked in Components and Architectural
Since Sonos has two App S1 and S2 I'm not able to use the speaker anymore

I’m a little helpless. Since all this new App S1 and S2. I can not use my speaker anymore and updating of the software isn’t also possible anymore.I do have a Play 5 Gen1 , Play 3 , Play 1 (alexa), Play one How can I get help?

2
L
3 years ago
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ChmielelContributor I
asked in Components and Architectural
Burned resistor in Play 1

Hi, my device-sonos Play 1 didn't want to turn on recently so i managed to disassemble it. It occured, that the resisor number R524 Has blew up and damaged some componets which were nearby. Could You tell me its' parameters, so i can replace it?  

2
C
3 years ago
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captainknutAvid Contributor I
asked in Components and Architectural
Automatic dynamic volume?

I just noticed that my Sonos system adjusts the volume automatically between loud and quiet songs. I haven’t noticed this before. It is extremely annoying, and especially noticeable when I play an album where the songs run into each other. The system also inserts a little gap between the songs. ALSO extremely annoying. I tried playing the same music files on another player, and there is no difference in the volume and no gap between the songs on that player, so it’s not the files that are ripped that way, it is the Sonos system that plays around with the volume. Like I said, I’ve never noticed it before. What has happened? Where do I turn it off?

7
ratty
3 years ago
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Brad SparkmanContributor I
asked in Components and Architectural
start up issues with 15 speakers

I struggle to launch a playlist at once on my system. Currently have 15 SONOS speakers and when I start to play, speakers don’t all start. Have to go on app and click “everywhere” and 1-3 times they start. Also experience same issue when advancing to the next song. I have the SONOS Bridge installed but has not really made any improvement. Look forward to some Advise or suggestions.

3
Airgetlam
3 years ago
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