Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time.
I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.
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Thanks! I was likely being a little pessimistic. In doing a more precise measurement, it's 50% of the screen. The 13" Macbook pro runs at 1440 x 900.
I also see strange blocky artifacts when writing a comment. Image below.
Have a good weekend.
I also see strange blocky artifacts when writing a comment. Image below.
Have a good weekend.
+18
Oh, I almost forgot. The quotes after people's posts are how signatures appear.
+18
You're welcome reddot and thanks for sharing a bit more about what your experience on the site is like. What's your monitor resolution? I'd expect you to see more than 1/3 of the page as being content. For example, I'm on 1680x1050 and in a browser window which is about 2/3 of my desktop, I see 2/3 of the page as text.
To answer your question, changing the forum layout is likely possible, but I don't want to say it would be easy. I'm very much not a design expert, but we did take a look at the Docker forum buzz mentioned earlier in the thread since it's being compared often. They're using 70% of the space in a window and we're using 62%, so I don't think the difference quite as pronounced as I've read in some of the comments. I'm sure it's more than just percentages used though, so if anyone has some additional comment on it, please do share.
To answer your question, changing the forum layout is likely possible, but I don't want to say it would be easy. I'm very much not a design expert, but we did take a look at the Docker forum buzz mentioned earlier in the thread since it's being compared often. They're using 70% of the space in a window and we're using 62%, so I don't think the difference quite as pronounced as I've read in some of the comments. I'm sure it's more than just percentages used though, so if anyone has some additional comment on it, please do share.
Thanks John. Do you have any ability to reduce the amount of white space that the forum pages use? Additionally, while there's a mobile version, the "full web" version isn't responsive, so on my 13" Macbook Air, I have to have my browser just about full screen to be able to read the content. And only about a 3rd of the page is content. Also, who chooses the quotes that appear after people's posts. Is there an option to turn them off?
+18
One of the largest benefits of this platform over the forums is single sign-on. On this site, you login with the same account you use to sign in to Sonos.com. It probably wasn't a big issue for most of you, but people don't expect to have to create separate accounts for the Sonos website and the forums. It was confusing, clunky, and Sonos staff dealt with password recovery and account management problems from the forums for years.
A single account is simple, seamless, and opens up some intriguing possibilities in the future, like possibly tying into system registration or beta participation. It was an overdue and necessary improvement.
I'd also keep in mind that we've migrated to a single, unified platform which combines all the content from both ask and the forums. That was our number one priority, and migrating the content remains our focus even a week after the launch. Having two separate spaces was not ideal, and each site had it's own strengths which we believe have been combined to create the best of both worlds (forum style layout with clearly marked question and answer capability).
In addition to that, there was no mobile version of the forums. I know the mobile version has some issues now, but issues can be identified and corrected. I never found reading the forums on my smartphone to be a great experience. I managed with a lot of scrolling and pinching. There's been a huge shift since the forums were first founded and having a true mobile version is now a fundamental requirement of any site.
Looks like you can go to a specific page in a thread by machoing the URL. Right now I'm on page 5. This is the URL: https://en.community.sonos.com/new-community-feedback-229090/a-huge-step-backward-what-are-you-guys-thinking-6730677/index5.html
If I want to go to page 4, I can change it to this: https://en.community.sonos.com/new-community-feedback-229090/a-huge-step-backward-what-are-you-guys-thinking-6730677/index4.html
But that's only in a thread.
There doesn't seem to be a way to do this from an index page.
If I want to go to page 4, I can change it to this: https://en.community.sonos.com/new-community-feedback-229090/a-huge-step-backward-what-are-you-guys-thinking-6730677/index4.html
But that's only in a thread.
There doesn't seem to be a way to do this from an index page.
The other thing I dislike here is that you have to scroll down to the bottom of the page before you can page forward. Also no ability to go to a specific post number or page. User interface is very poor.
With the old forums, I would usually stop by once a day, not because I needed help, but because I just enjoyed reading many of the conversations. These new forms are not enjoyable. I am now another who will probably only visit the forums when I need help on a specific issue.
As one has always been able to do via the Send an email link off the main support page.
I found one functional benefit - one can post a problem here with a diagnostic number and get Sonos to look at it for troubleshooting actions.
FWIW, posting replies using my S4 is not much fun. After a Submit I can't use the page until I refresh.
It is hit or miss, buzz. Mostly miss. I've cleared all that and even used it on a WIFI system away from my home system and it still happens. The redirect that the link in the email is supposed to trigger doesn't work most of the time. It is a software problem... not a browser problem.
Hermie,
I just had a wild thought. Perhaps your router caches DNS entries and there is a stale entry.
I just had a wild thought. Perhaps your router caches DNS entries and there is a stale entry.
I'm using the mobile version at the moment and cannot quote. Hermie, I saw this message once on day one. You may have a stale entry in a cache somewhere, but I can't explain why you have this issue in multiple browsers. I usually use Firefox on a desktop and I keep Firefox locked down as far as cookies, pop-ups, and tracking are concerned. Sometimes this lock down causes troubles, but I haven't noticed any while using this community.
Just had a /very/ quick look - still seems to have a lot of the kiddy facilities that put me off. Looks better than this, though.
If you mean badges etc it looks like they can be customised, as can much of its behaviour:
I do, just got the error again. That's using Firefox on a Mac. Did a reload and then it goes to the right page.
I don't get this ever on my android phone. And I just checked - not on my mac/safari either. It does not appear to be a general problem.
A huge functional DISadvantage is this that comes up every time I click the link in an email to get to the topic. And it doesn't just affect me.
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I struggle to see any. Apart from the fluffy stuff about profiles etc but Id trade that for decent functionality that is used regularly !
I don't count the fluff. Let's see if someone can point to some functional advantages that have come about.
Userlevel 7
+17
I struggle to see any. Apart from the fluffy stuff about profiles etc but Id trade that for decent functionality that is used regularly !
I also wonder about the whole Question and Answer thing. Based on this explanation https://en.community.sonos.com/ask-a-question-228987/how-the-ask-a-question-forum-works-6730730 you would expect very few unanswered questions but I see some going back 2 years ! Can Sonos sent on 'Answered' or only the author ? Why havent all the answered questions already been moved to other sections ?
Is there any benefit from this platform compared to the one forum was on? Not counting the avatar/likes and other bells and whistles. There has got to be at least one substantive way how this platform serves the target user better than the old one - which is that? It can't be all negative surely - more than one would be nice of course.
Too many workarounds to make this place usable. And still no text in the body of the message. Come on guys... enable the option... its a two second fix. If it doesn't have the option, then the sales rep for this software took you for a ride.
Yes BlueChrystalMan, I had one going to the error page, did a refresh/reload and presto, off I went to the actual thread. Good "trick"!
There would be a number of challenges - we'd be starting from scratch, after all...
However, it's all do-able, with sufficient will and support.
Just had a /very/ quick look - still seems to have a lot of the kiddy facilities that put me off. Looks better than this, though.
The old forums system may have looked old fashioned, but it worked incredibly well... i.e. function over form
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