Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time.
I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.
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Ok, it is early days but I a few things I have noticed in no particular order:-
I have been on the Sonos forum since 2007 but now I am a "Novice"!
Where has the unsupported area gone?
How do I see New Post since my last visit?
I have been on the Sonos forum since 2007 but now I am a "Novice"!
Where has the unsupported area gone?
How do I see New Post since my last visit?
Yes. There is a lot of wasted space vertically, with over large fonts in the heading lines, and the decision not to include the tool bar functions into the site heading bar.
But even worse is all the wasted horizontal space. They are barely using 50% of the width of my screen.
Lots of scrolling and page response delays.
99.9% of my forum (Community) activity is on a keyboard. I don't enjoy "typing" by touching a slab or brick. And, I can be so much more productive with more screen real estate. And, in my opinion, the current trend for lots of white space in layouts wastes a bunch of real estate and my time.
Userlevel 6
+16
I'm finding the new site buggy and all over the place and really frustrated that on the iPad it loads the full site version when it should really have been a responsive layout - was this site built by programmers and not web designers. The mobile site isn't good either and again really frustrated - I don't sit at my PC/Mac all day like some and 99.9% of my time on the sonos community would be on my iPhone 6+ but now I feel I can't use the new site on my iPhone or iPad and it will limit me as to when I participate here.
I did wonder when I knew of the new community how well the mobile versions would work and as an ex web developer (not programmer) I understand and know that user experience is number one for users - yes functionality is key but if the layout and look and feel of the site is poor then users will get frustrated and leave. Also sitting at your PC/Mac is antiquated (unless that's part of your job) and most of my browsing is done via mobile devices - really I could sell my iMac for the amount of time I spend on it.
Yes I know that the new community will take a while to settle down and for the team to iron out the bugs but I just think they haven't thought about the demographic of user who visit this site on PC/Mac compared to Mobile device.
I did wonder when I knew of the new community how well the mobile versions would work and as an ex web developer (not programmer) I understand and know that user experience is number one for users - yes functionality is key but if the layout and look and feel of the site is poor then users will get frustrated and leave. Also sitting at your PC/Mac is antiquated (unless that's part of your job) and most of my browsing is done via mobile devices - really I could sell my iMac for the amount of time I spend on it.
Yes I know that the new community will take a while to settle down and for the team to iron out the bugs but I just think they haven't thought about the demographic of user who visit this site on PC/Mac compared to Mobile device.
Ok, and I have just noticed that the mobile version pauses after 20 or so threads, but another scroll-up action fetches more. ie. no page 1|2|3 button indication like there is on the PC version.
62 threads are now visible, see my post above to this effect - and I just noticed that posts aren't numbered!
[quote=Kumar]
Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.
The number next to topics shows 64, but when I click it, it goes to a page with 25 topics. What am I doing wrong?
Are you using the mobile platform version?
All 62(! :)) of your threads are linked in the pc based version.
So it appears to be a bug or limitation on the mobile version (?)
Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.
The number next to topics shows 64, but when I click it, it goes to a page with 25 topics. What am I doing wrong?
Are you using the mobile platform version?
All 62(! :)) of your threads are linked in the pc based version.
So it appears to be a bug or limitation on the mobile version (?)
See active since last visit under Activities in your profile. But it doesn't take you to the last post of the thread.
Userlevel 2
+7
Hello,
Is there an equivalent to the New Posts in the old Forum which would list all posts/threads updated across all topics.... I used this every time I visited.
Is there an equivalent to the New Posts in the old Forum which would list all posts/threads updated across all topics.... I used this every time I visited.
Most of those threads I'm sure have been migrated over, but they're unsorted. Our team's going through them and getting them in the right place, but it'll take some time. They have to get put into the proper board so that the community is cleaner. Stick with us, we're working on it.
I see all 62 threads now, so I have to commend you for that. Perhaps I was too quick on the draw:-), sorry.
Userlevel 7
+26
What functions do you feel are missing most that you'd like to see on the community here? I see you've added a few things to the Wish List thread. Let us know what you're missing, we'll see what can be added and what can't. Some features that can't be added now may be available in the future too, so please let us know.
Yeah, this is very much style over function. The old vBulletin was ugly and outdated looking, but it worked so much better than this! Moving to something like ZenForo would have added the style while keeping the function. Sigh.
Userlevel 7
+26
I suspect we will hear more of this from others as well, and since this isn't a service we are paying for, we don't have much recourse.
Most of those threads I'm sure have been migrated over, but they're unsorted. Our team's going through them and getting them in the right place, but it'll take some time. They have to get put into the proper board so that the community is cleaner. Stick with us, we're working on it.
If 39 out of 64 topics have not been migrated, it doesn't speak well of the migration quality. That standard would not be acceptable inside Sonos if it happened while changing or upgrading email platforms.
I suspect we will hear more of this from others as well, and since this isn't a service we are paying for, we don't have much recourse.
I suspect we will hear more of this from others as well, and since this isn't a service we are paying for, we don't have much recourse.
Userlevel 6
+16
Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.
The number next to topics shows 64, but when I click it, it goes to a page with 25 topics. What am I doing wrong?
I believe that is a result of the sorting that SONOS needs to do. Some topics (39 in your case) exist as far as the website is concerned, but are not accessible yet.
It has happened with some of my posts too
[quote=Kumar]
Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.
The number next to topics shows 64, but when I click it, it goes to a page with 25 topics. What am I doing wrong?
Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.
The number next to topics shows 64, but when I click it, it goes to a page with 25 topics. What am I doing wrong?
Userlevel 6
+16
Says that you've created 64 threads for me.
They are sorting threads that were posted to General Discussion and they will appear in the appropriate forum over the next few days.
On your profile page, click the number next to topics and it will show you a summary of your threads
Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.
This isn't a question to you but to Sonos - is there a date by which this sorting will be done? I am surprised that it is a work in progress given the advance nature of this move, and the fact that you have also taken the benefit of leaving a three day hole in forum activity for the migration.
Userlevel 6
+16
Night Mode Eye Guard makes it easier on the eyes. I'm sure that alternatives exist for Chrome and Safari. Unfortunately the website still shows up white for half a second after a refresh.
I gotta agree. Something about the look or structure of it just isn't very inviting. Hard to look at.
Userlevel 6
+16
They are sorting threads that were posted to General Discussion and they will appear in the appropriate forum over the next few days.
On your profile page, click the number next to topics and it will show you a summary of your threads
Also, how come I am still "Novice"? Not that it particularly matters, but perhaps different criteria followed for ask and forum members?!
Didn't want to start a new thread for this - in forums under General discussion I had started a thread of recommended music. Where is that now? And under my profile how do I see all threads I have started here? I could do that in forums, can I do that here?
LOL. I think I agree, particularly if used late at night with no lights on.
Userlevel 7
+26
Unfortunately the way we were able to get all of the topics moved over here we knew we were going to lose some of the replies and tried to make sure that message was spread around.
I'd be happy to help you troubleshoot your system if you're having trouble Austin, or to get you setup to work with a technician over the phone to get it resolved quickly. Why don't you PM me or create a new thread (if one exists just point me in the right direction) and I'll be happy to assist.
We're still making some adjustments to the site, and would love to get your feedback in this section of the forum, so if you have any specific suggestions or notes please share.
I'd be happy to help you troubleshoot your system if you're having trouble Austin, or to get you setup to work with a technician over the phone to get it resolved quickly. Why don't you PM me or create a new thread (if one exists just point me in the right direction) and I'll be happy to assist.
We're still making some adjustments to the site, and would love to get your feedback in this section of the forum, so if you have any specific suggestions or notes please share.
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