Question

Compatibility with Mac OS Sierra

  • 19 September 2016
  • 32 replies
  • 5568 views

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I really never learn, do I? I updated to the MacOS Sierra when it came out, and trouble comes. A few programs is not compatible and the most annoying is Tidal on Sonos - my main source for music.

I can play radio fine and sometimes Tidal after disconnecting and connecting the wifi. Sometimes I can see the Favorites when clicking, sometimes not. But all the time when I try to add tracks or album to the queue the message is "not able to add track to the queue".

I have searched and searched - but it seems like it only me that have this problem with the Sierra update? I FEEL ALL ALONE!!!!

I am hoping for updates (Mac or Sonos) that will resolve the problem. Or maybe you guys have a solution?

Set up is iMac with Airport extreme. Fast connection.

Any help would be appreciated!

Thanks

Stein
Stavanger, Norway

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32 replies

macdoubting,

I think you have a couple of issues here, and I'll answer what I can, and ask others to chime in where they can, to correct me, or elucidate.

First, I'm guessing that the update to Sierra did something to the name of your computer. If you poke around here, there will be several threads that suggest how to ensure that the computer name gets re-synced. This is not something I'm an expert in, but it has to do with the shared name, and the name in NETBIOS, I think, which apparently can get out of whack (that's technical talk, you know).

As to the Sonos app not showing all options, I'd suggest that you've updated the app, but not the speakers. With the options being greyed out, it's an indication of the app and the speakers being out of sync in terms of the software/firmware. If you have indeed updated the app, then go ahead and update the speakers, so they're on the same system. However, I'm not sure how that will impact your CR100.
Hi Guys

First post here after 10 years of Sonos ownership. The forum seems full of helpful directions resolve most issues though i can't seem to get to the bottom of my system problem - hopefully some of you guys will be able to steer in the right direction.

I am running a mac which has recently updated to OS sierra. As a few guys above seem to be finding, I now cannot see the Sonos system. I have checked firewall and that seems to be as per the Sonos guidance. My iPhone also cannot see the system, though my original CR100 controller works perfectly - can't beat that old brick for reliability!!

What is weird is that the Sonos app on the mac now won't even show the full list of options - only available options is services. I am stumped.

Hope this is something that is fairly easy to sort, thanks in advance.
Having the same issue with the os sierra "The computer cannot be found." Firewall is set to the specs on the sonos website. Restarted the wifi router and speaker. Also re-installed the app. What else can I try to get this working again? - Thanks

Hi kapu, welcome to the community. Take a look at this article, which details how to check your Mac's names on the network. These should all be short, simple, and the same. They may have changed with the new OS and that would mean you'd need to remove and re-add the music share to Sonos, once the names are all aligned.


I've had the same problem since updated to Sierra, firewall okay and all, just needed as the article said to re-align the names of the sharing pref and computer's name, now everything is back to normal
Thanks Tom!
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Thank you Tom. It was the mismatching netBIOS as you predicted. Now have a happy wife. Many thanks.
Hey kapu, no problem! Glad to hear it worked.

Additional piece of info is that when I wake up my screen the sonos on the Mac is there, but doesn't show the usual 3-panel screen. Something is obviously going to sleep.

Fat_Al, I think you may have a similar problem. Your netBIOS name is "Fat Al’s New iMac Feb-14" but the hostname is set to "Fat-Als-New-iMac-Feb-2". Have a look at this article which describes how to find and change these names. I would advise keeping them all a bit shorter, and make sure they are all the same. Reboot the Mac after making any changes and try to add the share again.
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Hi, I am also having a post-Sierra problem. Sonos app keeps saying it is unable to access my music library. After a few tries it starts playing, then stops. Screen is set to turn off after a while, but the Mac is not sleeping. Diagnostics here: 6634939

Thanks.


Additional piece of info is that when I wake up my screen the sonos on the Mac is there, but doesn't show the usual 3-panel screen. Something is obviously going to sleep.
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Hi, I am also having a post-Sierra problem. Sonos app keeps saying it is unable to access my music library. After a few tries it starts playing, then stops. Screen is set to turn off after a while, but the Mac is not sleeping. Diagnostics here: 6634939

Thanks.
Thank you Tom. It was the mismatching netBIOS as you predicted. Now have a happy wife. Many thanks.
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Having the same issue with the os sierra "The computer cannot be found." Firewall is set to the specs on the sonos website. Restarted the wifi router and speaker. Also re-installed the app. What else can I try to get this working again? - Thanks

Hi kapu, welcome to the community. Take a look at this article, which details how to check your Mac's names on the network. These should all be short, simple, and the same. They may have changed with the new OS and that would mean you'd need to remove and re-add the music share to Sonos, once the names are all aligned.
Having the same issue with the os sierra "The computer cannot be found." Firewall is set to the specs on the sonos website. Restarted the wifi router and speaker. Also re-installed the app. What else can I try to get this working again? - Thanks
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Yes, the Mac is wirelessly connected to the network
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Ryan, I updated to Mac Sierra Public beta 10.12.1 Version 3 before I went to work today and now things have been working perfectly for 3 hours. My connection with TIDAL is flawless on my iPhone and Mac. As i recall, the same problem with Internet connections was when I updated the Mac a few months ago. Lost connection after 15 minutes or so, stopped Internet connection on the Mac and then off/on connection.

This is strange because I did not update my iPhone 5S, but now the iPhone is also connected to Tidal thru Sonos with no problems.

I will not change from channel 11 or do anything else now. Just enjoying the music ;)))
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Same problem here: Sonos can not find my play:5 on the mac after having updated to macOs sierra, but it does find it on iPad and iPhone. My firewall settings are okay, and I also have already restarted everything. Nothing helped.

Is that Mac wirelessly connected to the network or is it wired in? It'd be great if you can try it wired to the router or to a Sonos player directly (if one is wired to the router that is) to see if it'll connect that way. If wireless, make sure you are on the same wireless that your iOS devices are on, not a secondary or guest network.

OS updates can sometimes cause some trouble with security and network settings on devices when they update, so this sort of thing certainly can happen. Let us know how it's going.
Same problem here: Sonos can not find my play:5 on the mac after having updated to macOs sierra, but it does find it on iPad and iPhone. My firewall settings are okay, and I also have already restarted everything. Nothing helped.
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Hi, Bjale. Thanks for the diagnostics. Can you also please check your firewall settings on the Mac? It could be that these defaulted when you upgraded your OS. Also, the speakers have been powered on for up to three weeks, not a problem normally but it wouldn't hurt to do the following:
Switch off your Sonos components. Reboot the router. Fire the speakers back on. Having done all of the above, attempt to connect again.
Failing this, have you tried a fresh install of the software?
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6592827 is the ticket number
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I can just confirm the same issue. After upgrade to Sierra the Client can't find the system. It still works well from IOS devices but the Macs can access the system.
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Hi Nepero, I can assure you that Sierra was tested here for compatibility, and if it helps I'm running it right now on my computer without trouble on my Sonos system as well. I know hearing that we've tested things and it works for us doesn't change the fact that you're having trouble and I'm happy to help you get up and running. With any OS update there could potentially be trouble, and we're always up for looking into issues just to make sure there isn't a strange case of circumstances that causes something to come up.

The issues that can be caused by OS updates most often will be from changes in security settings, but there could be other things as well. I'd love some more details about what you're experiencing and if you can submit a diagnostic just let me know the confirmation number.
I can only see a company which's selling products with a faulty software and i in denial of its faults. If you feel politeness would help somehow, I instead 've been taught that awareness is, nowdays, best way to avoid unemployment which comes straight from upset customers like me.
Interesting way of getting someone to keep helping you.

If it makes any difference, I've been frequenting these boards for about 6 to 8 months, and I've never seen Ryan lie to anyone, to my knowledge. Lots of "we can't tell you our roadmap", but when it comes to solving customer's issues, I've never seen his do anything to make me question his veracity.
dear ryan s i can confirm that the controller after installing sierra isn't working at all and I'm sure you know this is happening and are just taking time to get the issue sorted out. your software is so poor and so is your customer service.
YOU LIAR
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Hi Stein, I'll confirm for others too that there shouldn't be any issue with Mac OS X Sierra. We've been testing it for a bit and there aren't any known issues at the moment.

That said, the diagnostic you posted is showing some communication trouble with your CONNECT and the network. I'd recommend starting with a reboot on the network if you haven't gone and done that. Starting at the router, you'd reboot it by unplugging it for 15 seconds, then move on out to your other network devices, including Sonos.

If you're still having trouble I'd like to get a bit of detail on the setup there.

I see that the CONNECT is wired in, does that go to a switch or right to the router? How long is that cable and have you tried replacing it?

If you try to ping from your computer to the CONNECT, are the results consistent and quick? Do you lose packets?

If you'd like a hand looking into this like we'd be happy to work with you as well over the phones. Feel free to give us a call on our support line if you'd like to do that. Otherwise, we can assist here.
Not working for me with my iTunes Music Library. All my albums have blank artwork, just tried removing and re-adding my music library in prefs and it won't add it now. Guess I'll have to send a request to support 😞
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Same here. All working perfectly.
Updated my mac to Sierra and Sonos continues to work flawlessly.
Lol, we can be friends even though I was a lot more polite than you are able to be, and without changing my opinion of your hifi knowledge.