Won't Update Music Library, Part 2


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A continuation of this thread.

 

Now, even when I manually update, it won’t play music.

 

The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address.

Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork).

I’m so, so tired.


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Final (Hopefully)* Update

When I posted “it wasn’t working” on Wednesday, but before I saw @John B ‘s post, I reinstalled everything - factory reset on Sonos, the router (not the new drive) and remapped a few folders. It worked.

I moved the rest of the folders over and let it be.

The overnight sweep did not pick up the new, but a manual Update did.

I added one folder yesterday.

The overnight sweep DID pick that up.

So it’s functioning… For now… Fingers crossed.

 

There are two ways to resolve problems - figure out the cause and eliminate it, or figure out how to adapt. I’d say we never figured out the cause, but after lots of time (and money), you guys got me the equipment to adapt.

Thanks to everyone who genuinely tried to help out on this. It remains vexing! But rather than pick at the splinter that is “why didn’t it work the way it should have”, I’m just going to enjoy some tunes.

Hopefully the next “job” you assist with is an easier one!

 

 

* Autocorrect changed “hopefully” to “hooey”, which is probably apt.

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I just gave it all R/W privileges possible - Guest, Admin, Me.

Weird! The pic didn’t show up for Step 8 - essentially the same “cannot find, the path may have changed” message I’ve been getting since this whole shebang started.

It didn’t have a “music” folder until I installed the “Media Server” Package. Which, yeah, now that I say that out loud…

OK, that’s my homework tonight. Thanks

What exactly happened at 8?  Errot messages?

Why "guest" privileges?

I don't really think this will make a difference but maybe remove underscore. 

My Synology NAS has a default public music folder //DISKSTATION/music.

Does yours?

That is where my Sonos music library sits.

 

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Where Is the White Flag of Surrender Button?

 

  1. I bought a Synology DS118 and added a 4TB drive
  2. I mounted it on my network: RJBNW_Server
    I can access it via the Synology portal and Windows’ Network Neighborhood
  3. I created a folder with Guest privileges: SONOSLibrary
  4. I added one album (Nebraska)
  5. I added the \\RJBMW_Server\SONOSLibrary
    ALL GOOD
  6. I added about a dozen artist folders
  7. “Update Music Library”

 

 

So I am back to square one:

I can delete the Library and re-add it, but I can’t update it.

I have “Guest” R/W privileges turned on on the SONOSLibrary folder.

I have done everything everyone has suggested, and dropped about $600 in the process. And still not working.

What am I missing?

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We won’t know til this is over if the de Garlache or Shackleton metaphor is more apt: trapped in the ice for a year while everyone goes absolutely stark-raving mad but eventually sailing away, or watching the ship sink and spending two years hiking across frozen desolation.

Either way, there was salvation at the end.

Which, typing that, probably jinxed my drive installation.

More on the earlier Antarctic expedition, if you don’t want to read the whole book:

The Spectator

GQ

 

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Says who?

You linked to two items - one called “WD 8TB My Cloud EX2 Ultra Network Attached Storage - NAS” and one called “WD 4TB My Cloud Home Personal Cloud - WDBVXC0040HWT-NESN, Single Drive, White”.

I said to get the MyCloud NAS, but it seems you ordered one that looked like a NAS.

Not sure why you think what you do but my work here is done… I’m getting me coat too.

I was going to say good luck, hope you get it sorted but to be honest I couldn’t care less 😂

I can already anticipate one issue you may face accessing the tracks but there are others who may advise there.

Oh, the Shackleton opinion is hilarious.

So clearly I misunderstood your initial reco. Ultimately, the WD doesn’t matter, I’m installing the Synology drive - which, from what I can tell - no one had mentioned until I said I’d already bought it; you’re saying I should expect issues but won’t tell me what they are, so, let me get your coat for you. Don’t worry, I’ll cover the tip.

 

It is the most extraordinary survival story there has ever been, or ever could be.  You can (and should) read about it in Shackleton’s own account, “South”, or Alfred Lansing’s book, “Endurance”.

I’ve read both. Shackleton was a weak-kneed, [censored]-sniffing, pusillanimous poltroon compared to Adrien de Gerlache. Check out Madness at the End of the Earth and tell me if you can ever face a penguin again.

I’ll try another book recommendation then.  “How to Win Friends and Influence People”

I’ll get me coat.

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The one I mentioned to get from your links specifically said Network Attached Storage (i.e. NAS) (the black one) but looks like you went with the other one. 

You endorsed the WD that I put the link up for...

Says who?

You linked to two items - one called “WD 8TB My Cloud EX2 Ultra Network Attached Storage - NAS” and one called “WD 4TB My Cloud Home Personal Cloud - WDBVXC0040HWT-NESN, Single Drive, White”.

I said to get the MyCloud NAS, but it seems you ordered one that looked like a NAS.

Not sure why you think what you do but my work here is done… I’m getting me coat too.

I was going to say good luck, hope you get it sorted but to be honest I couldn’t care less 😂

I can already anticipate one issue you may face accessing the tracks but there are others who may advise there.

Oh, the Shackleton opinion is hilarious.

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The one I mentioned to get from your links specifically said Network Attached Storage (i.e. NAS) (the black one) but looks like you went with the other one. 

You endorsed the WD that I put the link up for, which is the one I ordered, which looked like NAS but I eventually saw that comment that made it sound like it was specifically not NAS.

But, since America in 2022 lacks the logistics capabilities to trace a box from a warehouse to a downtown tower four miles away, the physical drive is manifesting its destiny and has disappeared into the cloud.

The Synology drive is here and will be installed tonight. No room for a 2-bay one, and I’m only emptying and moving cabinets one more time for Sonos.

(And now I see in “Related Topics”: Music Library Won’t Update on Synology NAS. Great.)

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It is the most extraordinary survival story there has ever been, or ever could be.  You can (and should) read about it in Shackleton’s own account, “South”, or Alfred Lansing’s book, “Endurance”.

I’ve read both. Shackleton was a weak-kneed, [censored]-sniffing, pusillanimous poltroon compared to Adrien de Gerlache. Check out Madness at the End of the Earth and tell me if you can ever face a penguin again.

For an example of fortitude, endurance and courage in the face of adversity, I commend to you the Shackleton expedition to Antarctica that began in 1914.  I never pass up an excuse, however tenuous, to draw people’s attention to it.  It is the most extraordinary survival story there has ever been, or ever could be.  You can (and should) read about it in Shackleton’s own account, “South”, or Alfred Lansing’s book, “Endurance”.

Well the good news is, the WD MyCloud fell off the delivery truck and the Synology one should be here in the AM. The router made it,but I'm holding off on that.

I think it would be fair to say that this hasn’t been the smoothest of experiences for you.

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The one I mentioned to get from your links specifically said Network Attached Storage (i.e. NAS) (the black one) but looks like you went with the other one.  That then fell off a truck.  That seems NAS-like too so not sure about the ‘Unlike a NAS' comment, other than it appears to have Cloud based options now.  Which most NASs nowadays have anyway.

It appears you're also looking at Synology now which would be my preference all day long - except would be a 2 Bay one.

These devices do hook up to the router - but via RJ45, not USB.  They also can have USB drives attached too and I've never experienced issues accessing them this way either - but for sure you should be using the ‘internal' storage preferentially.

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Well the good news is, the WD MyCloud fell off the delivery truck and the Synology one should be here in the AM. The router made it,but I'm holding off on that.

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The issue isn't with USB or ‘data integrity', it seems it's more like its implementation/connectivity with the router.

 

The only reason I chose that word is based on the sporadic nature of the connection - sometimes it makes it, sometimes it doesn’t; it seems to be kinda sorta related to the size of the data read (a low r value, for sure, but it seems more than just coincidence).

 

Sounds like @Airgetlam is advocating to hook up the MyDrive vs. the router.

(Although now I’m worried -  This is the one I bought, and everything I read yesterday made it seem like it would fit the bill. But I just saw on the WD site “Unlike a NAS...” It does have an RJ45 connection, but that doesn’t sound like that’s the distinction that I need.

So should I return that and get something like this one or this one? (I can’t begin to attempt to fathom something like @Ken_Griffiths ‘ “old Netgear NAS boxes (mirrored drives), which I added more RAM too to keep them going - currently running the latest Netgear OS6 operating system (Linux-based)”…

 

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The issue isn't with USB or ‘data integrity', it seems it's more like its implementation/connectivity with the router.

A NAS will more than likely give other functionality too and better control of users and permissions/access.

A “real” NAS has its own operating system, CPU,  memory, and settings, none of which exist in a thumb drive attached to a router that is “treating” the external memory as an NAS is some simulated fashion. 

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And, I guess, what’s the big improvement between that drive and the USB? Is it that the Cat-6 cable has better data integrity than a USB 3.0? Or is there an OS in the drive that gives it stability?

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Your NAS however and the way it’s setup is not anything I’ve ever come across before and as @ratty mentions the G partition when connected to the router plus the path //RJBMUSIC/g/seamusic is very unusual to the extent I would go back to the device manufacturers support desks and ask them how to access the SMB share… it clearly does not work the way most ‘similar’ shared SMB drives work.

Many here have tried to help, but it’s time to speak with the makers of your hardware and see if they can put you on the right track.

More detail will be needed to solve you’re friends and brother-in-law issues

I’m not trying to diagnose anyone’s problems but mine, I’m just demonstrating that in my subset of “real” people I know with Sonos equipment, no one is happy with their purchase. But, to paraphrase Churchill, it may be the worst but it’s better than the alternative.

It just strains credulity that this issue - the lack of updating, then the lack of adding - is rooted in network hardware, which has been replaced twice; controllers, four of which have been replaced and run on three different operating systems; or storage hardware, which has been replaced twice. The only thing that has remained constant - and which has so far remained blameless - is the software. (I know it hasn’t remained constant constant, there have been updates, but I have no way of tracking that…!)

I have managed to mount all of my mini-subdirectories, save one, but they will not “Update” - either on the 2AM scheduled or when I push an Update. From Android:

 

I have a router coming - not the Netgear but an Asus AX6000 -  and the ethernet MyCloud coming tonight. I will open one. Which? @sjw comes in with a last-second vote for the drive. Anyone else?

(The documentation on my existing router is weak. Which of course is why I’m currently stuck with that weird “partition” (in quotes because I don’t think that means what they think it means) and why I can’t answer any of the router-related questions. The old router - a TP-Link AC1900 - is already at Goodwill. And caused problems anyway).

 

 

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Or get that MyCloud NAS from your link and listen to your music….

You, your brother-in-law, or your friend are likely not pushing anything to even being close to their limits @Alonzo Mosley  - a line-in source will, under normal circumstances, happily play to every Sonos speaker in the same system - you can even adjust the audio buffer to cater for such line-in audio and can compress that audio too… plus when playing across grouped rooms there is an option to set the size of an audio buffer - but without detail, it’s still difficult to pass comment about the issues faced, as you are only presenting scant detail about your friends and brother-in-law’s issues.

All I can say is, if it’s possible to do something in Sonos, then in my own experience, it will usually work well and in ‘most’ cases where it doesn’t, it’s usually either a network issue, or sometimes a hardware issue …and of course it can sometimes be a users understanding of how things work. 

Your NAS however and the way it’s setup is not anything I’ve ever come across before and as @ratty mentions the G partition when connected to the router plus the path //RJBMUSIC/g/seamusic is very unusual to the extent I would go back to the device manufacturers support desks and ask them how to access the SMB share… it clearly does not work the way most ‘similar’ shared SMB drives work.

Many here have tried to help, but it’s time to speak with the makers of your hardware and see if they can put you on the right track.

More detail will be needed to solve you’re friends and brother-in-law issues. I recommend you advise them to post in the forum separately, or perhaps contact Sonos Support via this LINK

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Before I break the seal on the box at 6PM PT tonight, can someone please give me some confidence that the WD Ethernet drive I linked to will work?

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I have had mine for 11 years, and it has scarcely missed a beat - in whatever sense you wish to interpret that expression.  No comfort to you, I realise, but drops are in the vast majority of cases down to some feature of the network or the wireless environment. Whether the problems you are having with the library are related to that, I could not say.

My brother in law has two speakers. If he keeps them separate and only on Sirius, he loves it. When he tries to do anything more sophisticated, it freezes on him.

I have a friend who, like me, hooked up his turntable via Connect. He can get it to work to his wired speakers in one room, and we have never been able to get the speakers in other rooms to work.

I recognize I’m pushing the limits of the system - multiple speakers, analog inputs, Music Library, but FFS I live in a 1200 sq ft single-level apartment in the year George Jetson was born. This should work.

I’ll get me coat.

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What is more confusing is the OP does mention at one point that they mapped the drive (connected to their router) to A:/ (normally reserved for floppy disk drive?) so the G:/ drive/partition has been a source of some confusion🤔?

As far as I can tell, “G” is just something the router is using to navigate up its own arse. My previous router it was “sda1” (i.e., //RJB-MEDIADRIVE/sda1/Seattle Music Library)

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