Question

unable to play “song title” access is denied.

S
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Hello,

I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. 
Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. 
I have uninstalled the Anghami add-on and linked it again with no success. 
Can you please advise?

Best,

Samer.

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29 replies

Simon B
Userlevel 6
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Hi @MAW, I’m glad that it worked. 

If there's any other issue you're having, feel free to reach out.

The Sonos Community is always here to help.

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Simon B
Userlevel 6
Badge +16

Hi @samerazzi, thanks for the update. Regarding this issue, since this is happening only on Anghami Music Service I'll ask you to kindly contact our phone support team for further assistance and for more in-depth troubleshooting steps.

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

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M

It is working. Thanks.

I think that it was the interface between Anghami and Sonos. 

S
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It’s is working normally now. 
very weird. 
@MAW  @noman308  please check. 
 

S
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Hi have managed to reaurhorize anghami, 

i can see my playlists again. But I’m still receiving “the connection to anghami was lost” when I try to play a song. 

Simon B
Userlevel 6
Badge +16

Hi @samerazzi, thanks for the update, and Thanks for bringing this up and we understand where you're coming from. If you’ve tried some troubleshooting steps and it’s still not working.

I'll ask you to kindly contact our phone support team for further assistance and for more in-depth troubleshooting steps.

They’re open Monday to Friday, from 9 am to 10 pm EST. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
S
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@MAW @Simon B 

this is what I am getting when trying to reauthorize

 

S
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It is definitely an interconnectivity issue between Anghami and Sonos. I removed my Anghami account from Sonos and cannot be added back!

 

Hi @MAW 

the same thing just happened to me except that I don’t have any playlist left on Anghami. 
Cannot re-authorize it too!

Simon B
Userlevel 6
Badge +16

Hi @MAW, thanks for the update. I appreciate your time doing some basic troubleshooting to resolve the issue., but regarding your issue. 

I'll ask you to kindly contact our phone support team for further assistance and for more in-depth troubleshooting steps.

They’re open Monday to Friday, from 9 am to 10 pm EST. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
M

It is definitely an interconnectivity issue between Anghami and Sonos. I removed my Anghami account from Sonos and cannot added back!

 

M

Hi @Simon B 

1463523362 Is my diagnosis number. 
i am having a new error today: unable to play “song name” the connection to Anghami was lost. 

All my playlists, and almost all Anghami generated playlists, have disappeared from the Sonos app. The few that are still there are now working. Very strange. I think it’s the Anghami/Sonos interface. Not sure if this interface is at the speaker or over a Sonos server. 

S
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Hi @Simon B 

1463523362 Is my diagnosis number. 
i am having a new error today: unable to play “song name” the connection to Anghami was lost. 

Simon B
Userlevel 6
Badge +16

Hi @MAW, thanks for the immediate response. Regarding your concern, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They’re open Monday to Friday, from 9 am to 10 pm EST. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
M

Hi @MAW, thanks for the update. I appreciate you taking the time to submit the diagnostic report upon checking on the diagnostic report that you’ve sent. I saw Audio dropouts and Audio Playback error on the Sonos products. I’ll ask you to do a power cycle on all the Sonos products and check if that will work. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

@Simon B powered off and on all speakers and still the same issue

Simon B
Userlevel 6
Badge +16

Hi @MAW, thanks for the update. I appreciate you taking the time to submit the diagnostic report. Upon checking on the diagnostic report that you’ve sent. I saw Audio dropouts and Audio Playback error on the Sonos products. I’ll ask you to do a power cycle on all the Sonos products and check if that will work. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
M

Hi @Simon B ,

this is what I have under parental control:

Still not working. 
thanks. 

@Simon B I have the same as above in Parental Controls

M

Hi @samerazzi, thanks for the update. Regarding your concern, I’ll ask you to submit a diagnostic report for us to check valuable information on what could be causing the issue. You may reply to the thread with the confirmation number to assist you with this issue.   

Let us know how you get on with the advice above.

Dear @Simon B this my confirmation number 1042815979. Thanks 

M

When did you guys start facing those issues?

It was working fine until Monday morning. 

Simon B
Userlevel 6
Badge +16

Hi @samerazzi, thanks for the update. Regarding your concern, I’ll ask you to submit a diagnostic report for us to check valuable information on what could be causing the issue. You may reply to the thread with the confirmation number to assist you with this issue.   

Let us know how you get on with the advice above.

Help others find useful content by clicking the like button and selecting the best answer to your question
S
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Hi @Simon B ,

this is what I have under parental control:

Still not working. 
thanks. 

Simon B
Userlevel 6
Badge +16

Hi @samerazzi, @noman308 and @MAW, Thanks for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from. Regarding your concern, You may check this link about Parental Controls that may be causing this issue. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
S
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I have been facing this with most of the songs (all playlists included). 

N

@samerazzi  Yesterday morning my boss complained about this. As we have sonos in our office. We have 2 playlists linked with anghami. 1 is working fine but from other playlist some songs are working some are giving error access denied

S
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When did you guys start facing those issues?

N

@Simon B Please provide some solution for this

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