Since the 15.2 release there is quite a few songs that display this error when trying to play them. These seem to be mainly songs that are not lossless. They were purchased over time from Apple Music. They will still play if I use the Apple Music app, but they will no longer play from Sonos app. I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.
Is this a known issue?
Indeed…it’s an Apple problem, dating back to when they ‘matched’ your own files and downloaded a DRM version. Must be 5 or 6 years ago (maybe more?) when I essentially had to delete my entire ‘matched’ library, and force Apple to download ‘fresh, DRM free’ copies….of music I had ripped myself from various CDs. I remember being somewhat annoyed that Apple thought a DRM version replacing my locally ripped version was preferable.
Can’t really point the finger at Sonos on this one, unfortunately. Apple doesn’t share their DRM key used by Apple Music with a ‘third party vendor’ such as Sonos. It’s tedious, but
What happens if you ‘delete’ the local copy of the ‘matched’ song, and then download a fresh copy from Apple? Just as a test….I’m curious, not making a guarantee .
It works except I have thousands of songs and you don’t know which ones have the problem because they give you a quick warning then skip. If you delete and add again it fixes it.
hiw can you tell which ones are not coded correctly?
Just select them all and remove them and download the copies from the cloud overnight in the iTunes App… I did it with 25,000+ tracks, albeit that was some years ago with an iTunes Match annual subscription back then …and it took me a couple of days (mostly waiting for it to complete)… but it literally takes minutes to sort within iTunes.
What happens if you ‘delete’ the local copy of the ‘matched’ song, and then download a fresh copy from Apple? Just as a test….I’m curious, not making a guarantee .
It works except I have thousands of songs and you don’t know which ones have the problem because they give you a quick warning then skip. If you delete and add again it fixes it.
hiw can you tell which ones are not coded correctly?
What happens if you ‘delete’ the local copy of the ‘matched’ song, and then download a fresh copy from Apple? Just as a test….I’m curious, not making a guarantee .
Has Sonos said anything about this yet, it is a big issue?
Staff have mentioned this earlier in this thread… see below link:
I would perhaps submit a diagnostic report when you experience the issue and note its reference number and then get in touch with Sonos Support.
I use an Apple Music subscription with Sonos too and have s local library of 25k tracks (mostly AAC 320 encoded, with DRM removed) and am not currently seeing this issue, so it’s probably best that you contact Support as suggested.
Just adding in- I have been experiencing this issue for a very long time. Appears to happen with “Matched” songs (I originally manually added to iTunes as MP3s).
I have a very large Apple Music Library I’ve been building over 20 years so this is crippling my Sonos experience- super disappointing.
Sonos version 15.5
Has Sonos said anything about this yet, it is a big issue?
I am having the same issue. Random songs or batches of songs here and there in my VERY extensive Apple Music library. I cannot go through the entire library and delete and reload these songs. It’s simply too much work.
yawn this is getting really embarrassing - please sonos get this issue sorted been months and months now
I updated to version 15.5 a day ago (06-22-2023) and I am am the same issues with encoded issues. Hopefully this is corrected soon. Wondering if there is a way to down grade to previous versions to avoid the error's message?
I have the same issue. I am using a workaround from above to use airplay.
This is unacceptable. Sonos clearly claims to support Apple Music and I have a huge investment in both Apple Music and Sonos. This became a problem recently. MOST or nearly most of my music library now gives this error.
If you use the “My Music” to shuffle your music it seems to work, but that doesn’t solve the playlist issue.
15.5 is out. Doesn’t address the Apple Music “improperly encoded” issue. Crap.
Confirming. First thing I tried out, and nope, issue still exists.
15.5 is out. Doesn’t address the Apple Music “improperly encoded” issue. Crap.
I’m experiencing the same issue. Come on, Sonos…this has been going on for too long
Well, I did a 30-minute web chat, and was told to call the tech support phone number. I waited on hold for 45 minutes, and was told this is a known issue and Sonos is working with Apple on a fix. No ETA. Frustrating, but at least it seems like it’s documented as a known issue.
+18
Hi
Thank you for reporting the issue with TuneIn Podcasts - we were able to replicate the problem and are now investigating.
For everyone else, please note that there are multiple reasons for the “not encoded correctly” error occurring:
I recommend each of you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Edit: I should add that if there were an issue with our software rather than encoding/transmission issues, we would also need to you get in touch to have the issue documented and investigated.
Same issue but not with apple music, but with TuneIn Podcasts.
Here's how:
The above is fine, but there is an issue here:
If I do the search again, I can play the same podcast. This has been an issue for a long time.
This is driving me absolutely bonkers. Like 1/3 of the songs I have in an Apple Music playlist are getting this error when played directly via Sonos app. If I airplay the song to the speakers directly, they work fine. If I delete the song from my library (not just remove from playlist) and re-add to library/playlist, it works just fine in the Sonos app again. It is absolutely not a Wi-Fi coverage/networking issue as I’ve seen suggested across different google results.
I refuse to do the delete/re-add dance for hundreds of songs, so I guess airplay it is until this annoying bug is fixed. Not sure how this got through their QA, and especially for so long.
Just had this happen - difference is the error occurred when I was using Android app so start music. Switched to iPad, and the music (same songs/album) played correctly with no errors
I am having this issue as well. I’ve taken down and rebooted all my Sonos devices, and updated software on all devices that I use to listen to Apple Music on Sonos. I refuse to get on the phone with Sonos to just have them tell me to do that again. If they don’t pay attention to forums such as this one and fix the problem, I think the solution is to start looking into other ways to listen to music, like Amazon Echo. That sounds to me as if it may be the easiest, least time consuming, and perhaps even least expensive solution in the long run.
Up until the release of app version 15.1 the songs that I now cannot play directly to Sonos air play enabled speakers played without any issue to those speakers. This is a Sonos app issue that it would appear they have no intention of or no idea how to rectify their mistake!
I’m having a similar issue attempting to play podcasts from IHeartradio. This makes me think it’s not an apple issue, but an issue of some missing codecs in the latest version of Sonos’ updates.
Yes, it will then play from the playlist without any issue. I have course have to add it back to the playlist, because I previously deleted it, but once I do that it works just fine from the playlist.
Thanks! One more question - did you delete it just from the playlist then re-add it, or did you delete the song from your library, re-download it, then re-add it to the playlist? Either way, it would take me HOURS to do that for each of my playlists. I wrote to the CEO today - one thing they can do from an optics perspective is to roll-back to the software version before the one that caused this problem, fix the issue, then re-issue the updates - and explain to users what they are doing and why - better than radio silence and customer service reps who are not up-to-date on this pervasive issue.
Deleted completely from my entire library.
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