Since the 15.2 release there is quite a few songs that display this error when trying to play them. These seem to be mainly songs that are not lossless. They were purchased over time from Apple Music. They will still play if I use the Apple Music app, but they will no longer play from Sonos app. I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.
Is this a known issue?
When I spoke with escalated Sonos support last week, and we went through some testing scenarios where they could view diagnostics, they did acknowledge that there is apparently a problem with playing uploaded/matched songs from Apple Music to AirPlay-enabled Sonos speakers from within the Sonos app (this music plays fine on non-AirPlay Sonos speakers). I thought I had made this clear to the first Sonos support rep I spoke with; i.e., that this only happens on AirPlay-enabled speakers, but apparently that fact wasn’t noted. This new rep I spoke with last week did acknowledge this. So Sonos knows about it. Hopefully they are working on a fix. It’s possible that something Apple changed is causing this problem. If this turns out to be true, then it’s still on Sonos to handle it since the problem is with how this music doesn’t play on AirPlay-enabled Sonos speakers.
An update…. right after I sent the last post, I received an email from Sonos Support requesting a callback as this issue has been escalated. That’s happening on this Thursday. Hopefully this will help them make progress.
Here’s the answer from the Level 3 Engineee at Sonos, which means Apple has to figure this out.
“Apple returns an invalid identifier for tracks that have been uploaded. It's part of the support for Atmos formatted music which was launched with 15.2. Before 15.2 the Sonos products weren't checking for this identifier, so the error didn't occur. Not all Sonos products can support Atmos, which is why not all Sonos products were affected.
Apple tags tracks in their catalog correctly, which is why you get a playback failure with the uploaded track your playlist is pointing to, but searching for the same track in the catalog plays fine.”
… so then I tested something. When I tried to play the Beatles, let it be album through the Sonos app and the Apple Music app within the Sonos app. I will get the encoding error on most of the songs. I deleted the album from my Apple Music app, and re-added it. I then went to the Sonos app, opened up the Apple Music app within the Sonos app, and tried to play the songs on the album. They all play perfectly well. So it seems like there may have been some re-tagging by Apple that works well with Sonos when you add the music to your library now, but anything added before Sonos 15.2 doesn’t have updated tags. I don’t know if that’s the right terminology but my test seems to prove that deleting an album you had before 15.2 and re-adding it in Apple Music fixes the problem. There’s no way I’m going to do that for every single album and re-create every single playlist.
Taking my Play:3 out of retirement resolved the issue of Apple Music and playlists getting error messages and not playing. I now start everything I play from Apple Music on my Play:3 (hardwired to my router) then group in other speakers.
This should be a priority for Sonos to resolve on newer speakers.
This is exactly right and how I have been avoiding the issue for months, well since the sonos app update broke everything. I can reproduce this error on newer speakers day after day with umpteen songs that now get skipped. It’s not interference, DRM, wifi issues or anything else other than the clunky, ill coded S2 app that’s at fault. Without streaming music providers Sonos have almost nobody to sell their speakers to, so I am truly appalled that they seek to blame all streaming services, without which their products have no purpose!
+18
Hi
Thank you for reporting the issue with TuneIn Podcasts - we were able to replicate the problem and are now investigating.
For everyone else, please note that there are multiple reasons for the “not encoded correctly” error occurring:
I recommend each of you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Edit: I should add that if there were an issue with our software rather than encoding/transmission issues, we would also need to you get in touch to have the issue documented and investigated.
I finally got confirmation from Sonos support that they acknowledge the issue and are working on it. No dates or promises.
As a professional studio in Nashville I purchased an Arc, Sub and 2 ERA 300s for an Atmos playback system in a client room. The Sonos App will not play 25% of the library ‘encode error’ . Tried on several devices but the exact same songs won’t play. Since the ARC doesn’t do bluetooth the system was frustrating and many complaints. Fortunately I was in 14 day return period so back to Best Buy. Returned 3k worth of gear. The same issue happens on my Move with the Sonos app same songs but I can bluetooth in fine. Until Sonos can fix this there are lots of Nashville studios opting for other manufacturers like Bose etc. I love the sound of the ERA 300s but no, a single 300 does not deliver an immersive experience. Apple AirPod Max phones better immersively. If Sonos fixes this I may reconsider but will probably bought another system since they can’t seem to do so.
+18
Hi
In all likelihood, you are seeing those errors due to Wi-Fi interference.
A read of our Reducing wireless interference page may help you track down the source of the issue, but I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, if it does not.
I hope this helps.
This may or may not apply to other users, but we’ve managed a “work-around” by not using the Sonos App at all, and just playing our Apple Music from the Music App using the Airplay button. You can select the Sonos speaker using Airplay and it plays all our Apple Music, even the ones that Sonos refused to play.
I’m having this same issue and it’s quite frustrating. I have thousands of songs that are iTunes Matched. I just invested thousands of dollars in a Sonos system for the house and it’s basically useless now. Hope someone actually takes responsibility and addresses the issue soon.
As I’ve noted, I can definitely confirm that the problem only occurs on AirPlay-enabled Sonos speakers. And if I start to play a problematic song to a Sonos group that includes both an AirPlay-enabled Sonos speaker and non-AirPlay Sonos speaker, the song does play on both. And if I ungroup them, the song continues to play on the AirPlay Sonos speaker. Interesting…. but not really a viable workaround.
The more I think about this, the more frustrated I get. Essentially, most of my Sonos speakers currently can’t play a substantial portion of the music in my Apple Music library (that which I uploaded/matched via iTunes Match years ago). That’s hundreds of songs. And this is a recent problem…. it wasn't this way prior to at few weeks ago. It’s on Sonos to fix this ASAP, regardless of whether it’s completely Sonos’ fault, or there’s something different in Apple Music that is causing this on Sonos. Either way, it’s Sonos’ issue to fix. There was a new release today (15.3), but that didn’t fix this problem. I plan to call support back to tomorrow to get an update.
I’m experiencing the same issue. Come on, Sonos…this has been going on for too long
I’m in the same boat, but:
I just called Sonos to report the same issue. After being on hold for several minutes, the tech came back on to say that this is a known issue and that it is with Apple. There are work arounds, he said, but they require dealing with each improperly encoded song - which would take hours for me as I have a large library. Hopefully Apple or Sonos figure it out and quit blaming each other. I’d like to get all of my music back! I am just a listener, not a lyricist. Not sure where that came from after my name!
I’m on with Sonos now. He tells me this is an Apple issue and they are aware. I told him a month ago Sonos said it was a cloud issue on its end. I also said that there cleave been similar issues with other music services through Sonos. He just put me on hold to talk to another person. So, they have no clue.
Glad I logged into this forum. The teleophone support has been absolutely abysmal. I am having the same problem(s) only I have NO airplay anything in my setup. Just sonos speakers. Furthermore most of my music is from CD rips and I have purched 0 music from Apple. So the lossless element does not seem to be a factor… however, the erros are exactly consistent… “incorrectly encoded” and yes, the songs that I know of, have been in my setup for 2+ years… but NOW they won’t play. Furthermore they won’t even show up in Search after I do a music library update.
I super miss the days when Sonos just worked.
This is a simple problem to diagnose, same as the rest of the thread. Older speakers without Airplay work fine, and AirPlay enabled speakers can be “tricked” into playing songs it wouldn’t before once it’s paired with the other. Can’t believe this is still an issue.
As I’ve posted above, I’ve been dealing with a Level 3 Supervisor at Sonos. His latest comment:
It's definitely an issue on Apple's end. Our content partner team has regularly meetings with major content partners. We track all of these cases that we get, and present that information to Apple. When they will fix it we can't say, because the fix isn't under our control.
Taking my Play:3 out of retirement resolved the issue of Apple Music and playlists getting error messages and not playing. I now start everything I play from Apple Music on my Play:3 (hardwired to my router) then group in other speakers.
This should be a priority for Sonos to resolve on newer speakers.
What makes little sense is that you can delete a song that won't play and then re-download the same song from the same album/source and it will then play just fine. I've noticed that most of not all of the songs I have issues with are my older downloads. Anything I've downloaded over the last few months or anything that came off a CD I own (even if I added that CD long ago) seem just fine.
I am just slowly going through my library and deleting and re-adding the stuff that doesn't play. It is an annoying process, but I am also finding stuff I never listen to and just permanently deleting it lol.
I continue to get this error on Apple Music and YouTube Music.
it happens on single speakers, paired speakers and multi speaker TV setups.
it happens on all 15 of my speakers.
it is ongoing for a couple months with no fix happening.
Same problem here, using Apple Music and version 15.3.
I am using IKEA shortcut buttons for play lists around the house and this no longer works.
To begin with, I thought it was the IKEA hub playing up but when I run the Sonos app, I can see the playlist being cycled though the songs and constantly flagging “wrong encoding”.
To begin with it would cut songs short and skip to the next, but now it is about 90% of the songs in a playlist.
very very frustrating.
The way to push is by calling customer service, because these guys from Sonos might not be checking this forum.
yawn this is getting really embarrassing - please sonos get this issue sorted been months and months now
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