Since the 15.2 release there is quite a few songs that display this error when trying to play them. These seem to be mainly songs that are not lossless. They were purchased over time from Apple Music. They will still play if I use the Apple Music app, but they will no longer play from Sonos app. I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.
Is this a known issue?
What happens if you ‘delete’ the local copy of the ‘matched’ song, and then download a fresh copy from Apple? Just as a test….I’m curious, not making a guarantee .
It works except I have thousands of songs and you don’t know which ones have the problem because they give you a quick warning then skip. If you delete and add again it fixes it.
hiw can you tell which ones are not coded correctly?
Indeed…it’s an Apple problem, dating back to when they ‘matched’ your own files and downloaded a DRM version. Must be 5 or 6 years ago (maybe more?) when I essentially had to delete my entire ‘matched’ library, and force Apple to download ‘fresh, DRM free’ copies….of music I had ripped myself from various CDs. I remember being somewhat annoyed that Apple thought a DRM version replacing my locally ripped version was preferable.
Can’t really point the finger at Sonos on this one, unfortunately. Apple doesn’t share their DRM key used by Apple Music with a ‘third party vendor’ such as Sonos. It’s tedious, but
Thanks
This is now occurring for me with SiriusXM streams
Same problem here. Half my playlist tracks won’t play due to this error. If I add an old non-airplay device into the group it works fine. Needs a fix asap.
Did you submit a diagnostic, and call in to Sonos support? There is certainly more than one possible reason for this, but either way, it may be helpful to provide Sonos additional hard data to look at.
I am having same issues. Songs not coded from Apple very frustrating. If I play from Apple via air play it is ok.
Is the sound quality worse if I do that instead of playing from Sonos app?
Sonos this is a big deal you have to fix this.
Same issue. A few weeks now.
Hello,
It seems that since the 15.2 release, there have been several songs that are not playing on your Sonos app. These songs were purchased over time from Apple Music, but they will still play on the Apple Music app. It appears that this issue is happening with all of your Sonos products and you suspect that a lossy codec may have broken with the latest release.
To answer your question, I am not aware of any known issue regarding this matter. However, it is possible that the recent release may have caused compatibility issues with certain codecs or file types. I recommend reaching out to Sonos support to report the issue and see if they have any solutions or workarounds for this problem.
In the meantime, you can try converting the affected songs to a lossless format or try playing them through the Apple Music app. Hopefully, the issue can be resolved soon so that you can enjoy your music on all of your Sonos products again.
Thank you, I will reach out to support. I can’t convert to lossless, as Apple doesn’t allow this. Uploading songs to Apple Music auto converts to lossy and these songs aren’t available in Apple Music as lossless.
I don’t believe this is anything recent as this Sonos support document below has been around for some time and mentions the issue with Apple and DRM …
https://support.sonos.com/en-us/article/missing-tracks-or-albums-in-sonos-music-library
…and I think it’s that old now, that the Apple link mentioned is no longer valid, but once-upon-a-time it pointed users to an Apple support document for using an iTunes Match subscription to remove the DRM from tracks.
I spent well over an hour this morning on the phone with Sonos Support. The rep I spoke with escalated the issue with a senior engineer. They had me go through a number of scenarios (rebooting my system, etc), and they apparently were capturing diagnostics. There was acknowledgment that there is an issue here. I had to leave the call after an hour and 20 minutes, and they said they may want to contact me later. But I feel that Sonos is going to deal with this. Here’s hoping they develop a solution soon.
Numerous random song in my apple library that I either bought from apple or transferred to my library from owned CD’s wont play on my Sonos Ones, Roam or Fives using the S2 app. However, every single one of these songs will play from the Sonos S2 app to my Sonos Play 1’s and Sonos Play 3. Sonos, go figure!
+23
Sonos has never been able to play music stored on the OneDrive cloud system.
Not remotely true: Microsoft supported this with the Groove service, until they didn’t. There is a third-party integration available somewhere as well.
Interesting. Thanks for the correction.
This is driving me absolutely bonkers. Like 1/3 of the songs I have in an Apple Music playlist are getting this error when played directly via Sonos app. If I airplay the song to the speakers directly, they work fine. If I delete the song from my library (not just remove from playlist) and re-add to library/playlist, it works just fine in the Sonos app again. It is absolutely not a Wi-Fi coverage/networking issue as I’ve seen suggested across different google results.
I refuse to do the delete/re-add dance for hundreds of songs, so I guess airplay it is until this annoying bug is fixed. Not sure how this got through their QA, and especially for so long.
There is a definite issue on #spotify and sonos. Songs skipping.. going silent. Songs not encoded properly. I have been following this topic on various threads. Seems like the problems from other streaming service is less than Spotify.
#youtubemusic has terrible functionality integration with sonos app. Spotify has best integration functionality.
So leaving Spotify for #ytmusic comes at a cost of functionality.
None are taking accountability. Trying to deflect on the user's network. It's not the local WiFi network.
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